Job Description
Job Description
Description:
Synergy is a place where compassion, collaboration, and expertise transform lives for the better. Every case we assist with is an opportunity to improve another life. Our advantage at Synergy is the powerful connection between our team and our purpose. It binds us together. We help each other to help those catastrophically injured. We seek team members for our Lien Resolution Specialist position who believe in our mission of improving lives, want to be part of a supportive team, and deeply believe in our corporate values of professionalism, respect, integrity, dedication, and empathy.
The Lien Resolution Analyst III will independently manage the negotiation and resolution of healthcare liens arising from personal injury settlements, including Medicare, Medicaid, ERISA, FEHBA, TRICARE, private insurance, and provider claims. This role reflects an experienced analyst who consistently delivers high-quality results and demonstrates deepening expertise in lien resolution laws and processes. The Analyst III will proactively guide attorney clients through complex lien scenarios, identify strategic opportunities for resolution, and ensure timely and accurate case progression. This role also includes contributing to process improvements, mentoring less experienced team members, and supporting departmental goals through collaboration and initiative. Demonstrating alignment with our core values of Professionalism, Respect, Integrity, Dedication, and Empathy (PRIDE), the Lien Resolution Analyst III sets a strong example of service excellence, professional growth, and client-centered problem solving.
Requirements:
Primary Duties
The duties and responsibilities of this position include, but are not limited to, those listed below. Management may modify these duties and responsibilities at any time. Modifications will be in writing and acknowledged by both parties.
Lien Management and Negotiation
- Effectively manage and negotiate a diverse inventory of liens, with values primarily under $25,000
- Engage with various lien holders, including ERISA/Private, Medicaid, Military, FEHBA, disability plans, hospitals, and providers
Strategic Case Development
- Utilize a comprehensive understanding of all aspects of the case to formulate compelling arguments and strategies, leveraging Synergy and third-party resources
- Independently craft persuasive arguments and correspondence tailored to each case after conducting thorough investigations and legal research
Efficiency and Organization
- Utilize online tools and Synergy Resource Dashboards
- Ensure proper documentation of actions, including phone calls, emails, and strategy notes
- Confirm inclusion of reduction requests, final offers for reduction, and lien closure letters in files
- Audit claim summaries for errors and duplications
- Adhere to newly implemented policies and procedures
Client Communication and Support
- Communicate with clients via email, phone, and Connexion portal
- Provide initial consultations and demonstrate expertise to attorney clients
- Offer guidance and support as a Subject Matter Expert to the lien team, sales, and other departments
- Engage with clients, sales, and Synergy leadership effectively
Team Collaboration and Knowledge Sharing
- Actively participate in specific lien type sessions and team meetings
- Share insights and strategies with team members to enhance overall performance
Requirements
- Proficient with Microsoft Office Suite, including Word and Excel
- Professional attitude and demeanor with strong interpersonal and relationship-building skills to communicate effectively with clients and internal team members
- Collaborate effectively with cross-functional teams
- High attention to detail and follow up with a focus on efficiency and accuracy
- Strategic thinker with an aptitude for identifying issues to make educated decisions
- Ability to free think and creatively craft persuasive arguments for negotiations
- Managing multiple tasks and prioritizing effectively in a fast-paced environment
Education and/or Experience
- Bachelor's Degree in a related field such as Legal Studies, Business Administration, Healthcare Administration, or a similar discipline
- Courses or certifications in Negotiation, Conflict Resolution can be advantageous
- Some demonstrated knowledge and understanding of lien resolution
- At least 3 years of experience or equivalent knowledge in the legal field or lien resolution, or at least 1 year of direct experience working on behalf of a lien holder
Compensation details: 39000-60000 Yearly Salary
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