Job Description
Job DescriptionBenefits:
- Competitive salary
- Employee discounts
- Free uniforms
- Paid time off
About the Role:
Join J & C Automotive as an Automotive Service Advisor, where you will be the vital link between our customers and our skilled technicians. In this dynamic role, you will provide exceptional customer service while helping clients navigate their automotive needs in a friendly and professional environment.
Responsibilities:
- Greet customers and assess their automotive service needs with a friendly demeanor.
- Provide accurate estimates and explain services and repairs to customers clearly.
- Schedule appointments and manage the service workflow efficiently.
- Maintain customer records and follow up on service recommendations.
- Coordinate with technicians to ensure timely and quality service delivery.
- Handle customer inquiries and resolve issues with a customer-first approach.
- Stay updated on automotive technology and service trends to provide informed advice.
- Promote special offers and additional services to enhance customer satisfaction.
Requirements:
- High school diploma or equivalent; automotive experience preferred.
- Previous experience as a service advisor or in a customer service role.
- Strong communication and interpersonal skills to engage with customers effectively.
- Knowledge of automotive systems and service processes.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Proficient with computer systems and automotive software.
- Valid driver's license and a clean driving record.
- Positive attitude and a passion for delivering excellent customer service.
About Us:
J & C Automotive has been serving the Palm Bay community for over 5 years, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork. We are just finishing up a ground up built of a brand new 7 bay auto center to service our customer better with the latest technology and all brand-new state of the art equipment.