Environmental Services Supervisor - Morning

Position Summary

This position will function as a morning supervisor for the Environmental Services Department. The Environmental Services Supervisor is responsible for ensuring that staff are supporting the daytime cleanliness needs of The Florida Aquarium (TFA). This role is responsible for supervising full-time, part-time, seasonal, and contracted Environmental Services staff. The Environmental Services Supervisor will serve as primary Point of Contact (POC) for the daytime team and all day-to-day cleaning operations.

Essential Position Functions

• Supervise Aquarium's Environmental Services Area.
• Coordinate daily operations and assigned areas to ensure that all staff assignments and schedules are in place to meet the needs of guest/team member safety and cleanliness.
• Serve as POC for daily operations of the Environmental Services area.
• Conduct brief daily shift meetings or "morning huddles" to communicate priorities and updates.
• Plan weekly and daily operations of assigned team.
• Approve or adjust task assignments as needed.
• Coordinate staffing needs to accommodate unexpected special projects or staffing shortages.
• Create and publish team members' weekly work schedules.
• Review staffing levels in assigned areas and make any necessary adjustments to ensure customer service expectations and goals are met.
• Review daily operating reports (checklists, work requests, etc.) and take appropriate action as directed by the Environmental Services Manager.
• Ensure team members are trained, prepared, and in proper uniform including name tag.
• Train and develop all team members in all operations and guest services procedures.
• Implement and enforce all appropriate policies and procedures.
• Work with Environmental Services Manager on coaching employees as needed.
• Conduct interviews and hire new employees in collaboration with Human Resources.
• Responsible for adjusting and/or approving assigned timecards for bi-weekly payroll processing.
• Inspect all areas to ensure cleanliness and readiness for guest arrival and complete periodic inspections and walk-throughs throughout your shift.
• Assist team members with assigned projects to ensure accepted standards are achieved.
• Review and sign off on morning checklists and work requests.
• Support special events or early-morning programs, as needed.
• Ensure equipment is clean and supplies are stocked.
• Assist with inventory including identifying low-stock supplies and submitting new supply orders.
• Create and oversee department's monthly schedule for carpet cleaning, stripping and waxing schedule, acquiring and maintaining knowledge of carpet extraction, stripping, waxing and floor-care equipment.
• Create and oversee department's special-projects schedule based on Aquarium needs (high dusting, cleaning baseboards, cleaning windows etc.).
• Supports TFA's Shared Purpose by participating in a Conservation Day of Action shift on an annual basis.
• Perform all other duties as assigned or required.

Educational Requirements and Technical Skills

• Previous management/supervisory experience required.
• Bilingual (Spanish) - a plus.
• At least 3 years of experience in cleaning, hospitality, operations or a related field.
• High school diploma or GED equivalent.
• Experience interacting with guests and providing amazing customer service.
• Knowledge of Microsoft Office software.

Competencies

• Customer Focus - Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer's needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
• Interpersonal Skills/Teamwork - Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other's opinions, trusts in their abilities and recognizes their contributions.
• Professional/Technical Knowledge and Competency - Remains current on developments in the field within and outside the organization; maintains proficiencies.
• Communication (oral and written) - Effectively expresses ideas verbally and non-verbally and actively listens to individuals and groups; prepares and focuses presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other formats.
• Leadership (Supervisory) - Shows leadership by providing vision and strategies; sets clear expectations and goals for the team that support departmental and organizational goals. Guides staff toward individual accomplishments, departmental and organizational goals. Exhibits and demonstrates core value competencies. Creates a positive environment in which people are motivated to do their best; invites input from team and can delegate responsibility appropriately; recognizes contributions and supports professional growth of staff.
• Business Focus - Strives to positively affect organizational success in completion of job requirements, manages resources effectively and takes positives actions to enhance the Guest experience. Recognizes how their own performance and contributions impact departmental and organizational goals, strategies and results. Keeps TFA business and Customer's well-being at the forefront of the day-to-day focus.
• Planning and Organizing - Establishing a course of action with specific long-range goals for the aquarium; setting priorities among competing requirements and allocating resources in the most efficient and effective way; developing contingency plans that anticipate changes in the work environment.
• Reliability/Accountability - Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments. Provides consistent and timely work free of errors and omissions. Demonstrates good time management skills by using time effectively and efficiently. Arrives at work and meetings on time. Takes responsibility for actions and behavior and learns from experiences.
• Judgment - Deciding on and committing to an action on the examination of the facts at hand; finding creative solutions to situations and opportunities that arise; taking strategic risks when necessary.
• Initiative - Taking actions to achieve goals; self-starting and proactive; asserting oneself to support others in the achievement of their goals; originating action rather than responding only to the actions of others; anticipating the needs of both internal and external constituencies.
• Integrity/Trust - Maintaining social, ethical, and organizational values and norms; building trust and confidence with the staff and with internal and external customers; respecting the confidentiality of personal and proprietary information.

Typical Physical Requirements

• Ability to handle high stress situations in a calm manner.
• Standing (up to 8 hours per day)
• Walking (up to 8 hours per day)
• Bending/Stooping/Squatting/Kneeling - Frequently
• Crouching/Crawling - Occasionally
• Sitting (up to 2 hours per day)
• Climbing heights (up to 12') - Frequently
• Reaching above shoulders - Frequently
• Pushing/Pulling - Frequently
• Carrying (up to 50 lbs.) - Occasionally
• Lifting (up to 50 lbs.) - Frequently
• Using hands for repetitive movements - Frequently
• Coping with demands (stresses that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained
• Ability to work irregular hours indoors and outdoors
• Ability to work holidays, weekends, and extended hours