Community Association Manager

Job Description

Job Description

Job Title: Community Association Manager (CAM)

Salary: $62,000 - $67,000 annually commensurate with documented experience. Successful candidates will have an opportunity for a negotiated increase.

About the Role:

The Community Association Manager will work closely with board members, residents, directors, employees and vendors to manage the daily operations of the association(s). The successful candidate must be able to multi-task, respond to needs in a timely manner, have a calm presence and strong communication skills. This position requires the manager to respond to emergent situations on-call, as well as attend weekend or evening meetings as needed.

The CAM plays a pivotal role in ensuring the smooth operation and management of portfolio of community associations in the Homestead area of South Florida. This position is responsible for fostering a positive living environment by effectively communicating with directors and residents, addressing their concerns, while adhering to community documents. The manager will oversee financial management, including budgeting and assessments, to ensure the financial health of the association. Additionally, the role involves coordinating maintenance and improvement projects, ensuring that community standards are upheld. Ultimately, the Community Association Manager is dedicated to enhancing the quality of life for residents while promoting a sense of community and belonging.

Minimum Qualifications:

• Certification from the Community Association Institute (CAI) or similar professional organization.
• Minimum of 3 years of experience in community association management.
• Strong understanding of financial management and budgeting principles for community associations.

Preferred Qualifications:

• Experience with Enumerate property management software and tools.
• Knowledge of local laws and regulations related to community associations.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for building relationships with residents and addressing their concerns effectively. Financial management skills are crucial for developing budgets and ensuring the community's financial health, allowing the manager to make informed decisions. Organizational skills are necessary for coordinating maintenance projects and community events, ensuring that all activities run smoothly. Problem-solving skills will be utilized daily to address resident issues and enforce community policies fairly. Preferred skills, such as familiarity with property management software, will enhance efficiency in managing community operations and communication.

Responsibilities:

Below is an overview of expectations and not intended to be a complete list of all duties. Management has the right to assign or reassign schedules, duties and responsibilities to this job at any time as needed.

• Serve as the primary point of contact for residents, addressing inquiries and resolving issues in a timely manner.
• Maintain knowledge of state regulatory statutes, community documents, policies and procedures.
• Assess problems and offer solutions with specific and timely recommendations to the Board of Directors.
• Provide leadership and direction to effectively manage relationships with other business groups and vendors.
• Develop and maintain effective relationships with residents, implement initiatives and maintain a safe environment to achieve a satisfactory level of resident’s services as measured by formal and informal feedback or surveys.
• Develop and submit complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the association goals and market conditions.
• Manage resident’s expectations to ensure a high level of service including timely resolution of resident’s concerns.
• Establish and maintain appropriate industry contacts and relationships through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Create the culture needed to enhance, promote and execute positive daily interactions with owners, building maintenance, security and management team.
• Supervise and oversee projects performed by maintenance personnel.
• Ensure property improvement and other building projects are completed on time and within budget by effectively overseeing all projects.
• Listen attentively to questions and comments while communicating in a professional and composed demeanor under all circumstances.
• Respond to phone calls and correspondence in a timely and professional manner.
• Maintain professional relationships with Board of Directors, Unit Owners and Vendors.
• Ability to run a Board Meeting when necessary, per Roberts Rules of Order.
• Prepare professional presentation of reports, budgets, bid comparisons, etc.
• Observe all safety standards and participate in the company efforts to provide a safe work environment.
• Report Workers Compensation Incidents in a timely manner.
• Attend Managers and Committee Meetings.
• Monitor contracts regularly.
• Maintain accurate records in a timely manner.
• Update association information boards, prepare association newsletter and/or other communication with owners and residents.
• Prepare bid/invoice comparison analysis.
• Process violations as needed.
• Display understanding of assets cash balances and availability of fund for projects and cash flow management of capital improvements.