Job Description
Job DescriptionDescription:
The Tennis Shop Attendant plays a key role in promoting the game of tennis and providing exceptional service to Members and Guests at La Gorce Country Club. This position ensures a welcoming and professional atmosphere at the tennis facility, enhancing the overall member experience.
Candidates must be available to work weekends and evenings.
Schedule:
Thursday 1pm-7pm
Friday 7:30am -7pm
Saturday 7:30am-5pm
Sunday 7am-5pm
Daily Responsibilities:
- Deliver outstanding customer service in the Tennis Pro Shop, ensuring all players are properly checked in and all charges are processed same-day through the POS system.
- Assist Members with booking appointments, making court reservations, and purchasing retail items.
- Support tennis professionals with their daily operations and assist Members with any needs that arise.
- Answer phone calls and in-person inquiries in a courteous, family-friendly manner; remain calm and professional under pressure.
- Manage monthly inventory and ensure accurate reports are submitted to Accounting on time.
- Process merchandise returns and issue appropriate credits.
- Maintain a high standard of professionalism while promoting tennis programs and the Club’s values.
- Follow club procedures for end-of-day reporting and business closing functions.
- Ensure all areas of the Tennis Shop are clean, organized, and presentable, including straightening merchandise and picking up debris.
- Collaborate proactively with fellow employees and remain attentive to team needs without waiting for direction.
- Stay informed of the tennis professionals’ schedules and program offerings.
- Promptly notify the Director of Tennis of any Member or Guest concerns; resolve issues quickly and professionally whenever possible.
- Assist Members and Guests with last-minute changes or requests in a professional and flexible manner.
- Greet all Members and Guests upon entry with a warm and welcoming attitude.
- Answer phones with a positive, energetic tone and provide accurate information regarding tennis programs and services.
- Re-stock retail items as directed and maintain the cleanliness and appearance of the shop.
- Help ensure the safety and comfort of all guests in the tennis facility.
- Perform other duties as assigned by the Director of Tennis.
Requirements:
Skills Required:
- Must have excellent interpersonal skills
- Excellent Customer service skills (Hospitality experience a plus)
- Excellent computer skills (Microsoft Word, Excel).
- Exceptional administrative skills and ability to multi-task
- Proper phone etiquette
- General knowledge of the game of tennis and/or pickle ball preferred
Educational/Misc. Requirements :
- High School Diploma or Equivalent
- Previous administrative/Receptionist experience preferred
Schedule Requirements:
- Must be flexible and able to work weekends and holidays.
About the Organization:
La Gorce Country Club is committed to being continually recognized as the private golf and country club of choice in South Florida, building on our long-standing tradition of excellence.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled