Academic Support Specialist

Job Description

Job DescriptionDescription:

Do you want to make a difference in a student's academic journey? Are you comfortable with remote outreach and interaction? Are you looking to be part of a team that is dedicated to student success?

Onsite: Boynton Beach, FL Campus

Responsibilities:

• Previous experience in customer service or a support role; preferably one or two years.
• Excellent communicator, both verbal and written.
• Can think critically, showcasing great problem-solving abilities.
• Approaches customer interactions with patience and empathy.
• Can multitask and prioritize in a fast-paced environment
• Has basic technical knowledge or willingness to learn technical concepts.
• Can work independently without supervision
• Has the ability to work with sensitive information in a confidential manner
• Can adapt to change quickly
• Anticipates and solves problems
• Can work with a wide range of diverse internal and external constituencies
• Able to manage multiple activities/projects
• Can work flexible hours including some evenings and weekends
• Comfortable being on camera in virtual meetings
• Willing to work both On-campus and some remote scheduled time
• Comfortable with multiple technology systems

Requirements:

Qualifications:

• A minimum of a bachelor's degree is preferred, but a combination of education and experience may be considered.
• Flexible schedule required, including some nights and weekends.

Additional Information:At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary. International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.