Legal Claims & Litigation Coordinator

Job Description

Job Description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel two years in a row.

SROA Capital is a vertically integrated private equity real estate and technology platform that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The Legal Claims & Litigation Coordinator supports the Legal department by managing claims intake, coordinating litigation-related activities, and providing first-line legal support to operations teams. This role focuses on organizing, tracking, and facilitating claims, insurance matters, and routine disputes while ensuring deadlines, documentation, and communications are handled accurately and efficiently.

Duties and Responsibilities

• Manage intake and coordination of claims, including general liability, property, and tenant-related matters.
• Support small claims cases and routine disputes, including tracking filings, deadlines, and outcomes.
• Prepare and coordinate insurance notices, follow-up requests, and recovery documentation.
• Track litigation matters and coordinate documents, information requests, and communications with outside counsel.
• Serve as first-line legal support for property managers by triaging issues and routing matters appropriately within Legal.
• Maintain accurate records, claim files, litigation trackers, and reporting dashboards.
• Monitor deadlines, court dates, and compliance requirements to ensure timely responses.
• Assist with select contract-related matters, such as drafting and managing non-disclosure agreements (NDAs).
• Support continuous improvement of Legal claims and litigation processes.
• Other duties as assigned.

Qualifications

• Paralegal, legal operations, or similar legal support background preferred
• Experience with litigation support and insurance claims required
• Experience in property management, self-storage, or real estate-related environments preferred
• Strong organizational skills with a high level of attention to detail and follow-through
• Ability to work directly with operations teams and communicate clearly with non-legal stakeholders
• Comfortable managing multiple matters simultaneously in a deadline-driven environment
• Proficiency with document management, tracking tools, and standard office software
• High proficiency with Microsoft Office Suite and document management systems.

SROA Offers:

• Competitive pay with bonus potential
• UKG Wallet – on-demand pay option
• 100% paid medical coverage options for employee-only
• Dental and vision plans for optimal care
• Eight (8) paid holidays
• Generous Paid Time Off (PTO), increasing with years of service
• Paid Maternity and Parental Leave for growing families
• 401(k) with substantial employer match and 100% immediate vesting
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
• GAP Insurance for added financial protection
• Employer-paid Life Insurance and Short-Term Disability coverage
• Long-Term Disability (LTD) coverage for added peace of mind
• Pet insurance – because your pets are family too
• Storage Discounts to help you declutter and organize
• Access to Voluntary Benefits for personalized coverage
• Learning and development opportunities to maximize your potential and excel in your career
• A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.