Job Description
Want to join an exciting, mission-driven startup focused on enhancing hearing aid performance in challenging environments and meeting more patient needs than ever before? Fortell Research is looking to hire a highly motivated, forward-thinking Staff Audiologist / Clinic Director to lead and launch a brand-new clinic in Miami, bringing groundbreaking hearing technology to South Florida for the first time.
This is a unique opportunity to play a foundational role in opening a new clinic, shaping clinical operations, and delivering best-in-class care to Fortell Research’s first Florida-based patients. You will work closely with operations and product teams and serve as a key clinical leader as the company expands its footprint. This role reports to the Head of Audiology and is a full-time, in-person position based in Miami, Florida.
Responsibilities:
- Conduct comprehensive diagnostic audiological testing.
- Provide personalized consultations to clients, explaining test results and options in a clear, empathetic, and approachable manner.
- Recommend and sell Fortell Research hearing aids tailored to individual client needs.
- Fit, program, and adjust hearing aids, ensuring optimal performance and comfort.
- Offer ongoing support and maintenance for hearing aid users, including troubleshooting and repairs.
- Comfortable performing real-ear measurements (REM) and test box measures to verify and validate hearing aid fittings.
- Document all client interactions and outcomes notes in an accurate and timely manner.
- Educate clients and families, as applicable, on hearing loss management and device care.
- Maintain a clean and organized clinic environment, practicing proper infection control.
- Stay updated on the latest advancements in audiology and hearing aid technology.
- Lead clinic operations, including inventory management, scheduling, clinic workflows, and client follow-up, with responsibility for establishing best practices in a new clinic environment.
- Meet key performance indicators related to conversion, return and upgrade rates, operational efficiency, and customer satisfaction, ensuring high-quality client care and strong business performance.
- Share clinical insights and learnings with management, operations, and product teams to collaborate as a key partner in evolving and enhancing the Fortell Research patient experience.
- Serve as a clinical leader and ambassador for Fortell Research as the company introduces its innovative technology to the South Florida market.
What you’ll bring:
- Must hold an active Florida Hearing Aid Dispenser and Audiology License.
- 6+ years of experience dispensing and fitting hearing aids for adult clients.
- Availability during weekday business hours to maintain a consistent schedule for client appointments, as well as the ability to participate in at least once-a-month weekend coverage.
- Ability and willingness to travel to Fortell Research headquarters in New York City for initial onboarding and periodic training, as needed, to ensure clinical excellence and alignment with company standards.
- Comfort with technology and proficiency in managing and learning new hearing aid software, CRM systems, and other customer communication platforms to enhance client care and clinic efficiency.
- Demonstrated strong sales acumen in a clinical setting, balancing excellent patient care with driving high conversions without being pushy.
- Passionate, caring, and empathetic, with a strong commitment to delivering outstanding patient experiences.
- Enthusiasm for critical thinking and problem solving.
- Clear and concise communication skills.
- Ability to take clinical experience and apply it in new, innovative ways.
- Ability to work independently while also collaborating closely with cross-functional teams.
- Strongly preferred: Prior experience opening and scaling new clinics, with direct ownership of clinical operations and patient experience design.