Executive Director (Verena at The Glen)

Job Description

Job Description

ABOUT US:

True Connection Communities, a proud member of Green Courte Residential Holdings, is a rapidly expanding network of luxury senior living communities specializing in Active Adult and Independent Living. At TCC, every day presents a unique opportunity for our team members to forge meaningful connections with residents, their families, and each other in a deeply personal and impactful way.

Whether you interact directly with residents or support those who do, you'll find countless opportunities to make a difference in the lives of others. We believe in fostering a supportive and engaging environment where every team member can thrive.

Discover more about True Connection Communities and how you can be part of our mission to enhance the lives of seniors by visiting www.trueconnectioncommunities.com

SALARY & BONUS:

Competitive base salary $90k - $100k and an exceptional bonus/incentive plan designed to reward your hard work and success. Bonus Plan includes quarterly bonus and annual bonus.

SUMMARY:

We are seeking a results-driven and experienced Executive Director to lead our team at Verena at The Glen (located in Glen Allen, VA; north of Richmond) - link.

This vibrant, upscale community offers resort-style amenities and a socially active lifestyle for residents. The ideal candidate will bring strong operational leadership, sales and marketing acumen, and a proven ability to build and sustain a positive, performance-driven culture. They will lead a high-performing team with a focus on resident satisfaction, operational excellence, occupancy growth, and community engagement.

This position also emphasizes delivering outstanding hospitality and service throughout the resident experience. We encourage applicants from the hotel and hospitality industry, particularly experienced General Managers who have successfully overseen multiple departments and teams. This is a great opportunity for leaders who thrive in a dynamic environment and are passionate about creating vibrant, service-focused communities.

WHAT YOU’LL DO:

• Primary contact for all staff, residents, prospects, community organizations, government agencies and the public.
• Lead the operations of the Senior Living community including but not limited to, resident support, sales and marketing, administration, dining, activities, housekeeping, security, and maintenance.
• Supervises, coaches, develops, and motivates associates and other assigned direct reporting staff.
• Work with the Regional Directors of Operations and Sales to strategically collaborate on budget management, new and ongoing initiatives, and the execution of the True Connection Communities vision for senior living excellence.
• Hire, train, coach, and discipline associates to ensure top-tier talent is in place to support the needs of the residents and overall business.
• Inspire your team’s creativity to deliver exceptional, cost-effective services while fostering a stable and supportive community environment.
• Participates in Manager-on-Duty program, including covering weekends on a rotating basis.
• Lead through example and with a ‘love and respect’ of the team, community, amenities, and residents
• Other duties as assigned…

REQUIRED SKILLS:

• High School Diploma or equivalent experience.
• Minimum of 2-4 years of Leadership experience within a senior living and/or hotel/hospitality environment (Director-level and up)
• Independent leadership; problem-solving, and situational awareness.
• Relationship building and ability to build rapport with employees, customers and residents.
• Leadership experience overseeing multiple departments
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Financial acumen – budget management.
• Analytical skills – ability to use data to anticipate challenges and to develop strategic action plans.
• Agile and highly adaptable mindset, with the ability to pivot quickly in response to evolving business needs
• Strong tech/digital skills (navigating websites, spreadsheets, email, and other tools)
• A valid driver’s license, clean driving record, and automobile insurance.

PREFERRED

• Bachelor’s degree in Business, Marketing, or a related field
• Prior Sales experience (or sales/service hybrid environment experience)
• Existing knowledge and experience with Excel and Salesforce (highly desired)

WHAT WE OFFER:

• Competitive salary and incentive plans (quarterly and annually)
• Health, Dental, Vision Insurance plan options
• Industry-leading Paid Time Off plan
• 401k
• And more…