Enrollment Specialist

Job Description

Job DescriptionDescription:

International College of Health Sciences (ICHS) is seeking an enthusiastic and detail-oriented Enrollment Specialist to support the admissions efforts of the organization. This role is vital in systematically and ethically recruiting qualified applicants for admissions to the College, in accordance with college, state, federal, and accreditation regulations. The ideal candidate will possess strong communication and organizational skills and will uphold the mission, vision, and core values of ICHS. Located in the vibrant Boynton Beach area of Florida, ICHS is dedicated to shaping the future of healthcare professionals through innovative educational approaches.

This position includes making 100–120 dials per day and consistently meeting call metrics and funnel KPIs. It is a high-energy, call-intensive student engagement role where you will speak with prospective students daily to provide program information, help them complete applications, and move them toward enrollment into medical degree programs.

Purpose

The Enrollment Specialist will be responsible for driving the admissions sales pipeline by managing inquiries, qualifying prospects, providing clear and accurate information to prospective students, and ensuring all required documentation and compliance standards are met. This position supports prospective students throughout their application process, guides them through the completion of enrollment requirements, and promotes the College's programs and offerings using a consultative, solution-based sales approach.

Remote Opportunity: West Coast Time Zone

Schedule: Monday to Sunday, 11:00 am to 8:00 pm Pacific time.

Responsibilities

Admissions Management, Inside Sales, and Communication

• Independently manage inquiries to achieve prompt contact and performance activity using approved recruitment and inside sales policies and scripts.
• Make prompt and effective contact with inquiries, redirect unqualified candidates, and document all interactions in the College Student Management System.
• Maintain a high quantity of outgoing phone calls, text messages, and scheduled interviews to meet daily, weekly, and monthly activity and enrollment goals.
• Utilize a consultative sales approach to identify prospective students’ needs, match them to appropriate programs, and clearly articulate program value, outcomes, and next steps.
• Secure new inquires through Personally Developed Referrals and proactive outreach to warm leads, event attendees, and re-engagement lists.
• Address applicant concerns and support their transition into the College, ensuring a positive, service-oriented, sales-aware experience.
• Guide prospective students through the completion of the enrollment process and assist applicants in completing program applications and required documents.

Compliance and Information Accuracy

• Uphold the highest standard of ethics and truthfulness in communications regarding educational programs, facilities, costs, financing, licensure, completion, graduation, and placement data.
• Provide clear and accurate information per college, federal, state, and accreditation guidelines.
• Ensure compliance with applicable regulations; communication may be monitored/recorded as needed.
• Collaborate effectively across college departments for efficient student enrollment.

Outreach and Events

• Represent the College at high school, community outreach, and other events, schedule and present on behalf of the College.
• Provide tours to prospective students prior to enrollment.

Student Records and Compliance

• Ensure all required enrollment documents are complete and organized before the student attends class.
• Document all recruitment and enrollment activities in the student management system as required by policy.

Additional Responsibilities

• Complete other duties or tasks as assigned.
• Demonstrate a cooperative, professional, and student-focused approach.
• Follow all department and college operating procedures.

Requirements:

Qualifications

Education / Experience / Knowledge

Associate’s degree or higher preferred; High school diploma or equivalent required. One (1) to three (3) years of relevant experience or equivalent combination of education and experience.

Required Experience and Skills

• Sincere interest in helping others achieve life goals.
• Excellent written and verbal communication skills.
• Strong interpersonal, organizational, and problem resolution skills.
• Goal-oriented and highly ethical.
• Proficiency in MS Office and basic computer skills.
• Ability to interact effectively as a leader and member of a team.
• Flexibility and adaptability to changing assignments and priorities.
• Ability to manage multiple tasks and meet deadlines successfully.

Desired

• Experience in student recruitment, admissions, or higher education preferred.

Additional Information:At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.