Job Description
Job Description
JOB RESPONSIBILITIES:
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Estimate food and beverage costs.
- Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
- Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
- Must hold Food Manager certification.
- Ensure positive guest service in all areas.
- Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Ensure that proper security procedures are in place to protect employees, guests and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Investigate and resolve complaints concerning food quality and service.
- Provide direction to employees regarding operational and procedural issues.
- Interview hourly employees.
- Direct hiring, supervision, development and, when necessary, termination of employees. Train new employees.
- Develop employees by providing ongoing feedback, establishing performance expectations and by conducting quarterly conversation.
- Maintain an accurate and up-to-date plan of restaurant staffing needs.
- Prepare schedules and ensure that the restaurant is staffed for all shifts.
- Provide strong presence in local community and high level of community involvement by restaurant and personnel.
QUALIFICATIONS:
- Minimum 2 to 5 years as a manager in a full-service restaurant
- Track record of success in previous positions demonstrating upward career tracking
- Strong communication skills
- Customer Service focused and oriented
- Financial skills with P&L and inventory management experience
- Must be dependable, reliable, and motivated. With an outgoing personality and the ability to develop relationships and assist in leading others
- Able to work ten hour-plus shifts, with extensive standing/walking
- Previous Italian pizzeria/restaurant management experience a plus!