Systems Support Specialist I

Job Description

Job Description

The Systems Support Specialist I must possess the technical and analytical skills required to implement PC/Network microcomputers, as well as support the use of Operating System and application software. Responsibilities will include the support of internal customers in the installation, configuration, and problem-resolution regarding PC/Network systems. The Systems Support Specialist I will also assist the Network support team in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through reports, and results attained. Individual must be flexible to travel, shift changes, and after-hours support.

Job Duties:

• Pre-image machines for equipment replacement

• Assist with non-specific tasks to aide helpdesk personnel

• Assist with equipment inventory

• Assist with servicedesk cases

• Organize and categorize expired equipment and stage for release

• Assist with employee moves

• Assist with Cable Management

• Provides telephone support to internal customers

• Performs related work as required

Requirements:

• Must be able to lift 50 lbs.

• 0-2 years related experience.

• Basic knowledge of PC hardware and software.

• Knowledge of internal desktop Operating System

• Telephone customer support experience preferred

• Must have good oral and written communication skills.

• Ability to identify and seek needed information/research skills.

• Ability to commute to our Lake Mary headquarters