Job Description
Job Description
Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to join our team. As the first point of contact for individuals seeking life-changing treatment, you will play a critical role in guiding patients and families through the admissions process with professionalism, empathy, and expertise—while keeping the pace, accuracy, and urgency that admissions demands.
This is a fast-paced, high-energy role for someone who thrives under pressure, stays focused in a high-volume environment, and takes pride in getting the details right. The Admissions Coordinator plays a critical role in helping patients access care by conducting clinical pre-screening, verifying insurance benefits, completing documentation, and coordinating with internal teams to ensure timely and appropriate placement.
Position Details
- Reporting To: Admissions Manager
- Schedule: Full-Time
- Location: Pompano Beach, FL (On-site)
Key Responsibilities
Patient Communication & Engagement
- Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
- Provide clear, supportive guidance regarding Banyan’s programs and the admissions process.
- Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations.
Clinical Pre-Screening & Intake Support
- Conduct initial clinical pre-screening to help determine appropriate levels of care.
- Gather accurate patient information and ensure all required details are documented.
- Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.
Insurance Verification & Documentation
- Verify insurance benefits and review private pay options when needed.
- Complete accurate data entry across multiple systems and platforms.
- Maintain organized records and ensure required documentation is collected to support timely admissions.
Collaboration, Accuracy & Compliance
- Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care.
- Support a patient-first experience through attention to detail, follow-through, and clear communication.
- Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation.
Qualifications
- High school diploma/GED or higher.
- Previous experience in healthcare, customer service, admissions, or behavioral health.
- Familiarity with substance use treatment and/or recovery-based programming (including 12-step principles) is a plus.
- Familiarity with Salesforce and/or Kipu EMR preferred.
- Experience completing verification of benefits (VOB) to support timely and accurate treatment admissions is strongly preferred.
- Strong written and verbal communication skills with a high level of professionalism and attention to detail.
- Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy.
- Ability to remain calm and solutions-focused when supporting individuals and families during high-stress situations.
- Ability to maintain confidentiality and follow all HIPAA and regulatory guidelines.
Why Join Banyan Treatment Centers?
This is more than a job—it’s an opportunity to make a meaningful impact from the very first step of recovery. As an Admissions Coordinator, you will:
- Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG’s Rise Fund.
- Help individuals and families take the first step toward healing through compassionate, accurate admissions support.
- Gain specialized experience in clinical screening, insurance verification, and intake coordination in a behavioral healthcare setting.
- Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.
Apply Now!
If you’re passionate about helping individuals access life-changing care and providing a supportive first experience in recovery, apply today and join Banyan Treatment Centers.
EOE