Check-out / Phone Receptionist

Job Description

Job Description

At Gastroenterology Specialists, we are looking for a motivated and dependable individual to join our team. The ideal candidate is collaborative, adaptable, eager to be cross-trained, as well as capable of managing time efficiently with minimal supervision. This is a check-out and phone reception position. This position plays a crucial role in providing exceptional customer service to our patients, handling check-out procedures, and assisting with phone inquiries.

Key Responsibilities:

• Greet patients as they check out after procedures or office appointments.
• Prepare any necessary lab or imaging orders.
• Scan and organize patient documents.
• Answer phone calls and direct inquiries to the appropriate staff members.
• Schedule, reschedule, or cancel appointments as needed.
• Provide patients with relevant forms and proper instructions for upcoming visits, tests, or procedures.
• Ensure patient records are updated with accurate information.
• Respond to patient inquiries in a friendly and compassionate manner.
• Address patient concerns or complaints, escalating issues to the office manager or physician when necessary.
• Maintain confidentiality and ensure compliance with HIPAA regulations at all times.
• Work collaboratively with physicians, medical assistants, and other office staff to ensure smooth office operations and a positive patient experience.
• Miscellaneous tasks as needed.

Requirements:

• Ability to work in a fast paced environment.
• Willingness and ability to be cross-trained.
• Strong interpersonal skills with the ability to interact effectively with patients of diverse backgrounds.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• A compassionate demeanor with a focus on providing excellent patient care and support.
• Demonstrated passion for helping others and making a positive impact.
• Able to work Monday - Friday from 7:30am - 4:00pm with a 30-minute unpaid lunch each day.

Not Required, but Preferred:

• Prior experience in a similar position.
• Previous experience in a medical office.
• Knowledge of medical terminology.
• Familiarity with patient care processes in office or outpatient settings.
• Proficiency in using office equipment and software applications relevant to the role, such as ECW and Microsoft Teams is a plus.

If you're a team player with a proactive attitude who thrives in fast-paced settings, we’d love to hear from you. Join us as we innovate to improve workflow, elevate patient care, and boost staff efficiency and success in a dynamic, evolving environment!