Job Description
Job Description
JOB PURPOSE:
The Laundry Department is a key department to ensure all linen and terry is presented at its best. The Attendant/Washer process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry machinery in accordance to hotel’s standards.
DUTIES and RESPONSIBILITIES:
- Use cleaning chemicals according to OSHA regulations and hotel requirements.
- Adhere to all Health Department, sanitation and safety regulations as required by the hotel.
- Separate soiled bed linen/terry/food & beverage table linen according to departmental standards.
- Sort all stained/damaged items and determine status for rewash or discard items.
- Weigh each load of soiled items; place designated weights in the laundry machines.
- Operate all laundry machine accordance with specified amounts, times and temperatures for the particular items to be washed.
- Operate dryers according to load size. Set dryers to designated times and temperatures for the particular ítems to be dried.
- Operate the ironer and folder machines according to specifications. While processing cleaned linen through the machines, check the cleanliness and condition of each; separate damaged/stained items.
- Fold cleaned linen and stack into designated amounts by type and size. Place clean linen in cart for distribution.
- Document and process guest request for laundry, dry cleaning and pressing of garments.
- Operate hand held iron to press garments according to garment labels
- Place finished dry cleaning garments in designated areas for distribution.
- Place finished dry cleaning garments in designated areas for distribution.
- Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor.
· Remove lint and debris from dryer filters and change filters as specified in departmental procedures.
· Maintain cleanliness and organization of work areas throughout shift. Adhere to recycling procedures.
· Breakdown and clean work areas/equipment according to departmental standards.
· Use designated chemicals, supplies and equipment to clean laundry room floor.
· Maintain cleanliness and organization of supplies/storage closets in accordance with departmental procedures.
· Handle guest complaints by following the ILEAD and Service Recovery standards.
· May assist with other duties as assigned
QUALIFICATIONS and REQUIREMENTS:
- Basic reading, writing, and math skills.
- Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large weights/objects
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Able to work alone as well as being a team member
OTHER:
- Communication skills used frequently when interacting with guests and employees
- Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
- Have the ability to work a flexible schedule including nights, weekends and/or holidays