Medical Referral Coordinator/Patient Service Representative

Job Description

Job Description

Position Summary
The Patient Service Representative (PSR) serves as the first point of contact for patients in a medical office or clinic. This role is responsible for ensuring a smooth check-in and check-out process, providing exceptional customer service, and supporting front office operations. The PSR greets patients, verifies insurance information, processes payments, schedules follow-up appointments, answers phone calls, and assists the Front Office Team Lead with administrative tasks, referrals, and prior authorizations.

Key Responsibilities

• Greet patients in a professional, friendly, and courteous manner.

• Perform patient check-in and check-out processes efficiently.

• Verify patient demographics, insurance eligibility, and benefits coverage.

• Collect co-pays, balances, and other payment information accurately.

• Schedule follow-up appointments and manage patient flow within the clinic.

• Answer incoming calls, respond to inquiries, and route messages appropriately.

• Assist the Front Office Team Lead with administrative support, referrals, and prior authorization requests from insurance companies.

• Maintain confidentiality of patient records in compliance with HIPAA and organizational standards.

• Provide excellent customer service to patients, families, and staff.

Job Requirements

• High school diploma or equivalent and two (2) years of relevant experience; OR

• High school graduate plus 1–2 years of experience and Certified Administrative Professional credential; OR

• Two-year associate degree and at least one (1) year of clerical or healthcare-related experience.

• EPIC EMR experience is REQUIRED.

• Strong communication, organizational, and customer service skills.

• Ability to multitask in a fast-paced clinical environment.

• Knowledge of insurance verification, co-pay collection, and referral processes preferred.

Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.