Job Description
Job Description
Join our energetic and growing team at a busy pest control company with a retail store! We're seeking a highly organized and personable Office Receptionist/Appointment Setter who thrives in a fast-paced environment and brings professionalism, empathy, and communication skills to the table.
What You'll Do
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Manage 150+ inbound and outbound calls per shift with a friendly, professional tone
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Schedule and dispatch pest control technicians efficiently
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Respond to customer inquiries, complaints, and service needs with care and accuracy
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Maintain detailed records of all customer interactions and service requests
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Foster strong customer relationships through open, thoughtful communication
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Recommend and sell products from our retail store as needed
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Follow standardized communication procedures and company policies
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Support general office functions and collaborate with team members for seamless service
✅ What We’re Looking For
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3+ years of customer service experience (required)
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Strong phone etiquette and active listening skills
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Experience with scheduling and CRM software (preferred)
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Proficient in Microsoft Word, Excel, and general computer skills
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Positive attitude with ability to adapt to various customer personalities
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Multitasking pro who can prioritize and stay organized under pressure
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Bilingual in Spanish is a plus
Bonus Skills
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Previous sales or upselling experience
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Knowledge of customer retention techniques
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Detail-oriented, deadline-driven, and a quick learner
Schedule & Benefits
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Full-time position (Day shift; 8–10 hour shifts)
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Work is in-person at our Oakland Park location
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Must be available for weekday shifts and some weekend coverage
Perks:
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Health, Dental & Vision Insurance
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Supportive team environment
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Opportunities to grow within the company
Company DescriptionSince 1994, the team at AAA Pest Control has offered a full range of pest control services to homeowners and business owners across south Florida. Our technicians receive ongoing training that covers new technologies and safety standards to guarantee that we provide you with the highest-quality pest control services possible.
As a locally owned business, we take pride in our personal touch. We’re happy to provide letters of reference from our satisfied commercial and residential customers for your perusal. When you call on AAA Pest Control, you’re signing up for best-in-class service from South Florida’s most trusted pest prevention professionals. We believe our technicians make the difference!
Company Description
Since 1994, the team at AAA Pest Control has offered a full range of pest control services to homeowners and business owners across south Florida. Our technicians receive ongoing training that covers new technologies and safety standards to guarantee that we provide you with the highest-quality pest control services possible.\r\n\r\nAs a locally owned business, we take pride in our personal touch. We’re happy to provide letters of reference from our satisfied commercial and residential customers for your perusal. When you call on AAA Pest Control, you’re signing up for best-in-class service from South Florida’s most trusted pest prevention professionals. We believe our technicians make the difference!