Job Description
Job DescriptionAbout MIKA
MIKA, by acclaimed Chef Michael White, is a sophisticated fine dining destination in Coral Gables, blending world-class Italian cuisine with refined hospitality. Our mission is to deliver an elevated guest experience through exceptional food, thoughtful wine and beverage programs, and seamless service in a vibrant yet elegant setting.
Position Overview
The Assistant General Manager (AGM) will support the General Manager in overseeing all front-of-house (FOH) operations, ensuring the highest standards of service, hospitality, and guest satisfaction. This role requires a passionate, hands-on leader with strong organizational skills, an eye for detail, and the ability to inspire and guide a high-performing team. The AGM will play a key role in staff development, service execution, and day-to-day operational excellence.
Key Responsibilities
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Leadership & Team Management
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Assist the GM in leading, mentoring, and motivating the FOH team, fostering a culture of accountability, professionalism, and hospitality.
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Conduct daily pre-shift meetings and support ongoing training initiatives.
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Assist with scheduling, staffing, and labor cost management.
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Service & Guest Experience
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Ensure seamless execution of service while maintaining MIKA’s elevated hospitality standards.
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Act as a visible floor presence, engaging with guests and anticipating their needs.
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Manage guest relations, responding promptly and effectively to feedback.
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Operational Excellence
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Oversee daily FOH operations, ensuring readiness for service, cleanliness, and compliance with health and safety regulations.
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Collaborate with the GM on developing and implementing SOPs to ensure consistency.
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Assist in monitoring budgets, financials, and P&L performance.
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Beverage & Culinary Collaboration
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Partner with the Beverage Lead and Sommelier to enhance the wine and cocktail program.
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Work closely with the culinary team to ensure menu knowledge and proper execution of service standards.
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Administration & Reporting
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Support in managing payroll, inventory, and purchasing.
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Assist in maintaining accurate records of labor, revenue, and operational reports.
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Contribute to marketing and promotional initiatives as needed.
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Qualifications
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Minimum 3–5 years of progressive management experience in fine dining or luxury hospitality.
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Strong leadership, communication, and interpersonal skills.
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In-depth knowledge of service standards, wine, and beverage programs.
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Proven ability to manage financial performance and achieve operational goals.
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Bilingual (English/Spanish) preferred.
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Flexible availability, including evenings, weekends, and holidays.
Compensation & Benefits
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Competitive salary + performance-based incentives.
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Health, dental, and vision insurance.
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Paid time off and dining privileges.
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Opportunities for growth within the Michael White Hospitality Group.
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