Radkin Concierge - Gate Concierge
Job Description
Job DescriptionDescription:
The Gate Concierge is the first point of contact for residents, guests, vendors, and emergency personnel at Galt Towers. This role is responsible for access control, visitor verification, package/vendor logging, patrol observation, and delivering a luxury-level service experience while maintaining safety and professionalism at all times.
Schedule
24/7 Coverage – Rotating Shifts (Day, Evening, Overnight, Weekends, Holidays)
Responsibilities Include:
Access Control & Security Support
- Verify all residents, guests, vendors, and deliveries before granting entry
- Follow building guest registration and authorization procedures
- Monitor gate cameras, intercom systems, and access control software
- Enforce community rules and escalation protocols
Concierge & Customer Service
- Provide a warm, professional, Ritz-style greeting to all residents and guests
- Assist with directions, amenities, and general building information
- Maintain calm and professional demeanor during high-traffic and emergency situations
Logging & Reporting
- Accurately log all visitors, vendors, incidents, and patrols in BuildingLink / Radkin systems
- Complete shift reports, pass-down logs, and incident reports as required
- Communicate critical information to Leads and Management
Safety & Emergency Response
- Respond to alarms, emergencies, and suspicious activity
- Know location of emergency equipment and building shut-offs
- Follow Radkin SOPs and property emergency procedures
Compensation:
Starting from $17-$20 based on experience, with structured advancement to Lead + Rover tracks.
Radkin Concierge is an equal opportunity employer and values diversity in luxury service workplaces.
Requirements:
Required
- High school diploma or equivalent
- Excellent verbal and written communication
- Professional appearance and demeanor
- Ability to remain alert for extended periods
- Basic computer and mobile app proficiency
- Ability to stand, walk, and monitor areas for long durations
Preferred
- Prior concierge, security, or front desk experience
- BuildingLink or similar system experience
- CPR / First Aid (a plus)