Consular Affairs and Nationals Services Specialist

Job Description

Responsibilities:

1. Welcome United Arab Emirates nationals and provide all services and assistance required, track solving their cases in coordination with the Line Manager and concerned bodies within the ministry and the host country.
2. Carry out all processes of issuing and renewing passports, return tickets and temporary entry permits as well as other official documents for United Arab Emirates nationals provide documents and certificates attestation services according to applicable policies and regulations.
3. Monitor "Tawajudi" system and support United Arab Emirates nationals in all cases of death, marriage, complaints and treatment in coordination and communication with concerned authorities in the host country.
4. Carry out all processes of issuing entry visas for citizens of the host country or applicants from other countries and raise their awareness on the applicable laws and regulations concerning residence and work in the United Arab Emirates.
5. Carryout all processes of reviewing and verifying certificates, official documents and papers such as educational certificates, legal and business documents (such as certificates of origin) and attestation of such transactions and certificates.
6. Track judicial files, notices and proceedings related to United Arab Emirates nationals and citizens of the host country in cases of loss of properties, extradition of convicted persons, and criminal data…etc. in accordance with applicable policies and regulations.
7. Respond to customers' inquiries and questions whether by phone call or email, and provide them with information in a very professional manner reflecting the United Arab Emirates culture.
8. Write letters, notes and prepare periodical reports and statistics in a very professional manner.
9. Classify and keep documents and files in a systematic manner to ensure confidentiality and facilitate quick recovery.
10. Prepare awareness bulletins and notify the United Arab Emirates nationals of possible risks they might encounter in the host country, and provide them with guidelines on tourist, therapeutic and educational locations upon request.
11. Perform any other tasks assigned by the line manager.

Qualifications and Experience:

1. Bachelor’s degree in Management (or equivalent) and three years of experience
2. Master’s degree in Management (or equivalent) and one year of experience

Salary Range:

USD 5,600 – USD 8,400 (commensurate with qualifications, experience, and interview performance)