Front Desk Receptionist

Job Description

Job Description

Sit Still Kids Salon is looking for a front desk receptionist known as a "Guest Expert" to greet guests at our Fort Lauderdale salon Wednesdays through Sundays. This position would be considered a full time position.

GENERAL SUMMARY:​ The Guest Expert (GE) supports and enhances the Sit Still guest experience by welcoming families into our salon and completing the duties and responsibilities seen below with a positive, solution-based attitude. The GE is an integral part of the Sit Still team as a whole and helps to ensure the Salon environment is inviting, clean, and joyful.

While the Guest Expert is attentive to the needs of all guests that call, email or visit the Salon, the role of the GE goes far beyond processing transactions. This member of the team is an educator of Sit Still services and retail shop products as well.

ESSENTIAL DUTIES & RESPONSIBILITIES:.

Tasks Include:

• Scheduling client appointments made via phone and online booking inquiries using our operating system, Boulevard
• Rebooking guests for their next appointment.
• Processing transactions at time of service.
• Ensuring the salon runs efficiently during each shift, utilizing downtime away from working directly with guests to complete daily and/or weekly checklists.
• Managing cleaning protocols for the salon.
• Proactively identifing opportunities to improve the guest experience and communicate these opportunities in the daily notes to the Salon Manager.
• Relaying all important messages and guest communication that requires follow-up to the Guest Expert working the next shift.
• Also, help set up birthday parties and perform some services for attendees.

(2) Sales: The entire Salon team, including front desk staff, is responsible for helping our customers with products in our retail section.

Tasks include:

• Understand product lines, and be able to speak to the value of each item in the Retail Shop.
• Inventory management: track backbar usage, inventory levels, re-orders of supplies and retail as needed

REQUIRED QUALIFICATIONS:

1. Loves kids!

2. Courteous

3. Professional

4. Organized

5. Strong verbal and written communicator

6. English Speaker

Benefits after 90 days.

• 401(k)
• Employee discount
• 1 week paid vacation

Company DescriptionSit Still Kids Salon is a modern kids salon specializing in hair services and birthday parties for kids and their parents too, all offered in a space that's kid-friendly without being anti-adult.

Company Description

Sit Still Kids Salon is a modern kids salon specializing in hair services and birthday parties for kids and their parents too, all offered in a space that's kid-friendly without being anti-adult.