Job Description
Job Description
Job Title: Retail Program Operations Manager
Location: Miami, FL
Employment Type: Full-Time
Industry: Produce Import & Distribution
Reports To: CEO and CFO
Compensation: Competitive, based on experience
Job Overview:
A leading importer and distributor of premium and exotic fruits is seeking an experienced Retail Program Operations Manager to oversee day-to-day execution of major retail programs. This is a high-impact role responsible for coordinating across departments including purchasing, logistics, operations, and sales support to ensure alignment, performance, and successful delivery to key retail partners.
The ideal candidate has strong experience in produce and/or consumer packaged goods (CPG), thrives in a fast-paced environment, and is highly organized with excellent follow-through.
Key Responsibilities:
Program Execution & Coordination
- Review inventory vs. orders daily to ensure accurate and timely fulfillment
- Identify shortages and coordinate repack needs in real time
- Collaborate with sourcing and purchasing to align supply and demand
- Troubleshoot issues impacting delivery, quality, or customer expectations
Cross-Functional Alignment
- Act as liaison between sales support, purchasing, logistics, and warehouse teams
- Track packaging needs across domestic and international sources
- Monitor warehouse performance and escalate concerns when needed
- Maintain and follow up on issue logs to ensure resolution
Retail Program Management
- Track program status daily and proactively manage changes, claims, or inventory surpluses
- Ensure communication with clients is timely and accurate through sales support teams
Reporting & Support to Leadership
- Prepare dashboards, summaries, and updates for executive leadership
- Support weekly pricing meetings and planning activities
- Collaborate with internal analytics teams on forecasts and sales trend analysis
Qualifications:
- 5+ years of experience in produce, food service, or retail supply chain operations
- Strong coordination experience across multiple departments
- Excellent problem-solving and organizational skills
- Advanced Excel skills; comfortable working with data
- ERP system experience preferred (Famous, NetSuite, QuickBooks, etc.)
- Strong verbal and written communication skills
- Bilingual (English/Spanish) is required
What Success Looks Like:
- Retail program operations run smoothly with minimal oversight
- Interdepartmental issues are resolved quickly and efficiently
- Weekly reports are clear, actionable, and support executive decision-making
- Team collaboration across purchasing, logistics, and sales is strong and aligned
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.