IT Systems & Cloud Administrator

Job Description

Job DescriptionSalary: 95K

Position Overview:

We are seeking a highly skilled and detail-oriented IT Systems & Cloud Administrator to support and manage the technological infrastructure of our behavioral health facility. This role is responsible for administering cloud-based platforms (Microsoft 365, Salesforce), managing network and endpoint security, supporting hardware and desktop needs, and improving automation workflows to ensure seamless operations across all departments.

Key Responsibilities:

Cloud Systems Administration:

• Administer Microsoft 365 tenant and Entra ID, including security policies, user roles, MFA settings, and distribution lists.
• Monitor Exchange Admin Center for mail flow, whitelisting, and rule configuration.
• Manage Salesforce CRM and integrations, including user roles, permissions, opportunity tracking, workflows, and dashboard/report development.
• Oversee integrations between Salesforce and FinPay, DocuSign, Kipu, CallTrackingMetrics, and other business platforms.
• Configure and maintain GravityForms and Plumsail Forms for lead routing and website form submissions.

Communication Tools & Automation:

• Manage Teams channels, Zoom accounts, and recurring meetings.
• Build and troubleshoot Power Automate (Cloud Flows) for form alerts, CRM updates, and team notifications.
• Administer MailChimp campaigns for alumni communications.

Device, Endpoint, and Network Support:

• Deploy and enforce security policies using Microsoft Intune and Endpoint Manager.
• Manage SharePoint/OneDrive access and file sync across teams.
• Configure and maintain wired/wireless networks, Unifi firewalls, and Eero mesh networks.
• Administer Net2Phone systems, including extensions and IVR settings.

IT Support & Help Desk Operations:

• Provide first-line support for account lockouts, password resets, MFA issues, and hardware troubleshooting.
• Onboard/offboard staff with appropriate hardware and access provisioning.
• Track and manage technical requests via the Jira Ticketing System.
• Support printers, scanners, fax systems (including transition to OCR-enabled solutions), and device encryption and antivirus compliance.

Required Qualifications:

• 3+ years of experience in IT administration, preferably in a healthcare or behavioral health setting.
• Proficiency in Microsoft 365 Admin Center, Intune, Power Automate, Salesforce CRM, and Exchange Online.
• Familiarity with endpoint management, firewall/security policies, and integration tools.
• Experience with Zoom, Microsoft Teams, Jira, GravityForms, and API-based integrations.
• Strong problem-solving, communication, and documentation skills.

Preferred Qualifications:

• Experience with healthcare-related CRM systems (e.g., Kipu EMR).
• Knowledge of HIPAA-compliant IT practices.
• Familiarity with PowerShell scripting for administrative tasks.
• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).