Job Description
Job Description
JOB TITLE: Care Coordinator -Check Out
REPORTS TO: Practice Manager
FLSA STATUS: Non-Exempt
JOB SUMMARY:
The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care.
QUALIFICATIONS/EDUCATION:
- High School Diploma or equivalent required.
- Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
- 2-3 years of related experience in a medical setting preferred.
- Strong people skills.
- Data entry skills.
- Attention to detail.
- Strong organizational skills and ability to multi-task effectively.
- Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
CERTIFICATIONS/LICENSES:
- N/A
ABILITIES/SKILLS:
- Basic computer skills to be able to recognize and understand our EMR System.
- Excellent communication, Customer Service, and telephone skills.
- Strong organizational skills and ability to multi-task effectively.
- Must be able to work independently with minimal supervision in a fast-paced environment.
- Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
- Must be dependable and conduct him/herself in a professional manner.
- Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
- Must be able to follow policies and procedures.
SUPERVISORY RESPONSIBILITIES:
N/A
ESSENTIAL DUTIES/ RESPONSIBILITIES:
- Assist patients upon check out by reviewing the physician’s orders.
- Provides patients with orders and instructions as needed.
- Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.
- Inform patients if a clearance is required for their procedure.
- Assist patients with inquiries or concerns and ensure patients’ expectations are met.
- Coordinates any diagnostic test order by the physician.
- Scan superbills or any patient documents to the patient’s chart.
- Responsible that all patients have been checked out at the end of the day or marked as a no-show.
- Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.
- Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.
- Confirms patient’s appointments and sends text messages days prior to the visit.
- Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.
- Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
- Perform any other duties as assigned.
We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.