Service Writer - Motorsports and Marine

Job Description

Job Description

Service Writer – Motorsports & Marine

Position Summary

The Service Writer is responsible for overseeing all service-related activities within the Powersports Service Department. This role serves as the primary point of contact between customers, service technicians, and the Parts Department, ensuring a smooth, transparent, and efficient service experience from intake through delivery.

In addition to customer-facing responsibilities, the Service Writer supports new unit arrivals, assembly coordination, unit processing for sale, safety inspections, and daily workflow planning to maximize productivity and customer satisfaction.

Key Responsibilities

• Provide outstanding customer service for all powersports and marine service customers
• Greet customers, write accurate service repair orders, document customer concerns, and explain recommended repairs
• Maintain honest, transparent communication to build long-term customer relationships
• Estimate repair costs and completion timelines and keep customers informed throughout the service process
• Schedule service appointments and coordinate workflow with service technicians
• Communicate with the Parts Department to ensure correct parts availability for service repairs
• Notify customers when units are ready for pickup and present completed service work to close repair orders
• Maintain a clean, organized service counter and service areas
• Translate customer concerns into clear, detailed repair terminology to assist technicians with diagnosis
• Track pre-owned and new unit inventory requiring service, assembly, or safety checks prior to sale
• Assist with receiving new inventory and coordinating unit setup and processing
• Test-ride units when necessary to verify repairs meet safety and quality standards
• Anticipate daily workload and plan service department tasks accordingly
• Help build a loyal service customer base while managing costs and maintaining positive team relationships
• Focus on increasing billable hours and minimizing non-productive technician time
• Plan and prioritize service department tasks at the end of each workday for the following day

Requirements

• Must understand and adhere to all company standards and guidelines outlined in the Employee Handbook
• Minimum 5 years of experience in a powersports, mechanical, parts, or service-related industry
• Strong understanding of parts and service operations in a powersports environment
• Ability to communicate effectively with service technicians and translate technical information for customers
• Working knowledge of current powersports units, accessories, and related services
• Ability to accurately estimate repair costs and completion timelines
• Strong organizational skills with excellent attention to detail
• Goal-oriented mindset with a focus on productivity and service department performance
• Ability to properly use and understand scheduling and payroll applications

Responsibilities may be adjusted based on business needs.

Schedule

• Monday – Saturday: 8:00 AM – 7:00 PM

Benefits

• Medical Insurance
• Dental Insurance
• Workers’ Compensation
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Weekly Pay
• Employee Discounts
• Digital Employment Assets (Scheduling & Payroll App)