Job Description
Title: Network Manager
Location: Bonita Springs, FL
Employment Mode: Full-time
Work Mode: On-site (5 days a week)
What You Will Do
- Provide senior-level technical leadership and strategic direction for the Network and Voice teams, setting priorities and aligning resources to meet organizational, security, and business continuity objectives.
- Develop and execute the long-term roadmap for network and voice infrastructure modernization, ensuring alignment with evolving business needs, emerging technologies, and industry security standards.
- Partner closely with executive leadership and cross-functional teams—including Network Engineering, Desktop Engineering, Cloud Services, Applications, and key business units—to shape technology strategy, architecture decisions, and enterprise initiatives.
- Oversee the creation and maintenance of process documentation, workflows, and operational best practices; champion knowledge management and continuous process excellence across all teams.
- Serve as the Senior Operational Lead for all network and voice managed services, ensuring rapid incident response, proactive service management, and adherence to established SLAs.
- Manage departmental financial operations, including annual budget planning, capital and operational expense tracking, and forecasting for major infrastructure investments.
- Direct performance monitoring, analytics, and reporting for all network and voice environments; provide executive-ready insights and recommendations to IT leadership.
- Act as the highest point of escalation for complex technical and operational issues, ensuring timely resolution and effective root-cause analysis.
- Lead critical problem investigations and cross-departmental initiatives to improve operational efficiency, resiliency, and disaster recovery readiness.
- Represent the company in strategic vendor management efforts, including contract negotiation, performance reviews, escalation management, and oversight of a multi-vendor ecosystem.
- Oversee project management and execution for major upgrades, deployments, and network/voice transformation initiatives.
- Mentor, coach, and develop high-performing network and voice engineering teams; create succession plans and promote continuous professional growth.
Requirements
Technical:
- 10+ years of relevant work experience in network and voice solutions
- Technical experience in network, VoIP, data center, and wireless in an enterprise environment
- Experience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networking
- Experience with Cloud Services, including AWS, OCI and Azure including VPC’s, Transit Gateway, virtual firewall & network appliances, security groups, and connectivity with cloud-based workloads.
- Experience leading projects developing and/or deploying network infrastructure
- Experience managing telecom, hardware, and service vendors to meet business objectives and SLAs
- Experience with routing protocols (BGP, EIGRP)
- Experience with SD-WAN solutions
- Experience with migration of on-prem Voice to UCaaS
- Experience with Layer 7 / Application layer firewalls including Rulesets, ACL’s & troubleshooting application workloads on the network.
- Experience with iSCSI & SAN / Storage.
- Experience migration from On-Prem Solutions to Cloud platforms
- Experience with Telecom & Circuit management
- Excellent troubleshooting skills & problem resolution
- ITIL certification preferred
- Ability to work on-call, nights, and weekends as needed for operations & projects.
- Ability to travel up to 25% as needed for project delivery.
- Ability to lift up to 50 pounds.
Leadership & Administrative
- Experience negotiating & reviewing SOW’s with vendors
- Experience managing Lev 1 incidents
- Experience negotiating renewals with vendors.
- Experience building cost model justification for new technologies & initiatives.
- Experience running RFP’s & overseeing the selection process for new technologies & partners.
- Experience managing KPI’s, Metrics, & SLA’s for the team’s performance.
Education:
- Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
- An advanced degree is preferred.
- Industry certifications (Cisco, AWS, Fortinet, ITIL) strongly preferred
Skills
- Exceptional executive communication and leadership skills, with the ability to influence at all levels, including C-suite.
- Superior documentation, process improvement, and analytics skills.
- Visionary, resourceful, and strategic thinker able to lead through ambiguity; inspires teams to achieve high performance and innovation.