Information Technology_USA - USA_Business Relationship Manager
Real Soft, Inc.
Jacksonville, FL, USA
6/29/2026
Full time
ALL CAPS, NO SPACES B/T UNDERSCORES PTN_US_GBAMSREQID_
Candidate BeelineID i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Thomas Hodges
Targeted - hr
REQUIREMENT_CITY -Jersey City, NJ
REQUIREMENT_ID-10818724
Role Name - Transition Manager
ROLE_DESCRIPTION -
We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.
The ideal candidate will be responsible for planning, governing, and executing transition activities, ensuring seamless knowledge transfer, operational readiness, risk mitigation, and successful handoff to steady-state support teams.
Key Responsibilities
Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and operational readiness activities.
Establish governance structures, status reporting, RAID management, and executive communications.
Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
Track and manage transition risks, issues, assumptions, and dependencies.
Drive resource onboarding, access provisioning, environment readiness, and tool setup activities.
Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
Support service stabilization activities and transition-to-operations handoff.
Required Qualifications
10+ years of IT experience with at least 3-5 years leading transition or service onboarding programs.
Experience managing transitions for Application Management Services (AMS)
Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
Proven experience in stakeholder management across business, technology, and vendor organizations.
Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
Strong project management and organizational skills.
Preferred Qualifications
ITIL Foundation or higher certification.
PMP, Prince2, Agile, or Scrum certification.
Experience working with global delivery models and offshore/onshore teams.
Experience in financial services, insurance, healthcare, or large enterprise environments.
Familiarity with ServiceNow, Jira, Confluence, Azure DevOps, or similar service management tools.
Key Skills
Transition Management
Service Transition
Knowledge Transfer (KT)
Stakeholder Management
Vendor Management
Program Governance
Risk & Issue Management
Operational Readiness
ITIL
Service Delivery
Managed Services
Resource Onboarding
Process Documentation
Executive Communication
Success Metrics
On-time transition completion
Successful knowledge acquisition and sign-off
Minimal business disruption during transition
SLA adherence during stabilization period
Successful transition-to-steady-state handoff
Client satisfaction and governance compliance
Skills: Transition Management
Experience Required: 10 & Above, Project Code :
Candidate BeelineID i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Thomas Hodges
Targeted - hr
REQUIREMENT_CITY -Jersey City, NJ
REQUIREMENT_ID-10818724
Role Name - Transition Manager
ROLE_DESCRIPTION -
We are seeking an experienced Transition Manager to lead the end-to-end transition of application support services from one vendor to a second vendor.
The ideal candidate will be responsible for planning, governing, and executing transition activities, ensuring seamless knowledge transfer, operational readiness, risk mitigation, and successful handoff to steady-state support teams.
Key Responsibilities
Lead end-to-end transition programs for application support, infrastructure, cloud, and managed services engagements.
Develop and manage transition plans, timelines, milestones, dependencies, and deliverables.
Coordinate knowledge transfer (KT), shadowing, reverse-shadowing, and operational readiness activities.
Establish governance structures, status reporting, RAID management, and executive communications.
Work closely with client stakeholders, incumbent vendors, delivery teams, and project managers to ensure successful transition outcomes.
Define support processes, runbooks, SOPs, escalation matrices, and operational procedures.
Track and manage transition risks, issues, assumptions, and dependencies.
Drive resource onboarding, access provisioning, environment readiness, and tool setup activities.
Ensure compliance with contractual obligations, service level agreements (SLAs), and transition acceptance criteria.
Support service stabilization activities and transition-to-operations handoff.
Required Qualifications
10+ years of IT experience with at least 3-5 years leading transition or service onboarding programs.
Experience managing transitions for Application Management Services (AMS)
Strong understanding of ITIL processes including Incident, Problem, Change, Knowledge, and Service Request Management.
Proven experience in stakeholder management across business, technology, and vendor organizations.
Experience creating transition plans, governance reports, RAID logs, and operational readiness assessments.
Strong project management and organizational skills.
Preferred Qualifications
ITIL Foundation or higher certification.
PMP, Prince2, Agile, or Scrum certification.
Experience working with global delivery models and offshore/onshore teams.
Experience in financial services, insurance, healthcare, or large enterprise environments.
Familiarity with ServiceNow, Jira, Confluence, Azure DevOps, or similar service management tools.
Key Skills
Transition Management
Service Transition
Knowledge Transfer (KT)
Stakeholder Management
Vendor Management
Program Governance
Risk & Issue Management
Operational Readiness
ITIL
Service Delivery
Managed Services
Resource Onboarding
Process Documentation
Executive Communication
Success Metrics
On-time transition completion
Successful knowledge acquisition and sign-off
Minimal business disruption during transition
SLA adherence during stabilization period
Successful transition-to-steady-state handoff
Client satisfaction and governance compliance
Skills: Transition Management
Experience Required: 10 & Above, Project Code :