Information Technology_USA - USA_System Administrator

2 Candidate Submittal Slots, New High Level PolicyBill Rate - MSP Owner: Rob FintonLocation: Port of Miami, Miami, FL - 100% OnsiteDuration: 6 monthsGBaMS ReqID: 10918699Competencies: ServiceNow_ITAM (IT Asset Management)Desktop Management - Infrastructure Services (IS)Job Description - EUC Device Refresh & Field Services EngineerRole OverviewThe EUC Device Refresh & Field Services Engineer will be responsible for executing end-to-end lifecycle management of end-user computing devices (Windows & Mac) as part of a large-scale refresh program. The role ensures seamless deployment, migration, asset tracking, and user enablement across remote and in-office environments. Key Responsibilities1. Device Deployment & Imaging• Perform imaging of new laptops using standardized enterprise images provided by the client. • Build and configure devices from the designated staging location (Port of Miami). • Ensure all devices are compliant with organizational security standards through Intune enrollment. 2. Device Lifecycle Management• Coordinate distribution of new devices and collection of legacy devices.• Ensure successful execution of end-user device refresh lifecycle covering: o Asset assignmento Device activationo Decommissioning of old hardware • Maintain accurate tracking of all devices through ServiceNow asset management. 3. User Data Migration & Support• Guide users to back up data to OneDrive prior to transition. • Provide documentation and instructions to ensure smooth migration of files/settings. • Troubleshoot post-deployment issues, including application setup and device access. • Conduct follow-ups to ensure users are fully operational. 4. Logistics & Coordination• Coordinate shipping of devices to remote users via FedEx and track deliveries. • Manage scheduling for delivery/returns: o Remote users via scheduling toolso Onsite users via designated pickup locations• Validate user eligibility through ServiceNow and Azure prior to deployment. 5. Asset & Inventory Management• Update asset records at every lifecycle stage: o Shipmento Deliveryo Assignmento Return• Maintain tracking numbers and audit trails in ServiceNow. 6. Stakeholder & Governance Support• Work closely with project stakeholders (Engagement Manager, SMEs, client teams).• Follow defined governance and reporting structures. • Ensure adherence to agreed service windows and delivery timelines. Work Environment & Coverage• Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne. • Service Window: Monday-Friday, 8:00 AM - 5:00 PM (EST). • Support Model: Combination of onsite and remote user support. Required Skills & QualificationsTechnical Skills• Expertise in: o Windows & Mac OS device setup and configurationo Imaging and endpoint deployment toolso Microsoft Intune / Endpoint Managero ServiceNow (Asset Management preferred)o Azure AD user/device validationFunctional Skills• Strong understanding of: o IT asset lifecycle managemento End-user support and troubleshootingo Data migration and backup processeso Logistics coordination and schedulingSoft Skills• Excellent communication and user interaction skills• Strong coordination and multitasking capabilities• Attention to detail in asset tracking and documentation• Ability to work in fast-paced, high-volume rollout environments