Seminar Operations Specialist
Medical Air Services Association
Oakland Park, FL 33309, USA
7/19/2026
Full time
This is a full-time, onsite position based in Fort Lauderdale, FL
Work Location: 1901 West Cypress Creek Road, Fort Lauderdale, FL 33309
Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Pay: $19 per hour, plus benefits
Are you someone who thrives in fast-paced environments, loves solving problems in real time, and takes pride in creating smooth, positive experiences for others? If so, this role could be a great fit for you. As a Seminar Operations Specialist, you'll be at the heart of ensuring our seminars run seamlessly, supporting both our attendees and our internal teams.
We know the little details matter-and in this role, you'll be the person who makes sure those details come together to create a big impact.
ABOUT US
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
WHAT YOU WILL DO
Reporting to our Sr. Manager of Contact Center Operations, your main responsibilities will include:
WHAT YOU BRING
WHAT WE WILL PROVIDE YOU
WHY WE THINK YOU'LL LOVE THIS OPPORTUNITY
At MASA, our work is guided by our ACCTT values-Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork. In this role, you'll see those values come to life every day as you:
This is a fully onsite role at our Fort Lauderdale office, where you'll be surrounded by a dynamic team environment. If you're ready to combine your customer service skills with event operations expertise, we'd love to hear from you.
#LI-DNI #cypressjobs
Work Location: 1901 West Cypress Creek Road, Fort Lauderdale, FL 33309
Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Pay: $19 per hour, plus benefits
Are you someone who thrives in fast-paced environments, loves solving problems in real time, and takes pride in creating smooth, positive experiences for others? If so, this role could be a great fit for you. As a Seminar Operations Specialist, you'll be at the heart of ensuring our seminars run seamlessly, supporting both our attendees and our internal teams.
We know the little details matter-and in this role, you'll be the person who makes sure those details come together to create a big impact.
ABOUT US
MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company - we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com
WHAT YOU WILL DO
Reporting to our Sr. Manager of Contact Center Operations, your main responsibilities will include:
- Be the go-to problem solver for escalated calls, using empathy and strong communication skills to resolve concerns.
- Partner with venue coordinators and field agents to address logistics and keep seminars running smoothly.
- Step in when a presenter doesn't show up, quickly mobilizing solutions and alerting the right teams.
- Manage the seminar reservations inbox, responding to inquiries and fixing booking errors with accuracy and care.
- Support inbound and outbound calls, especially during high-volume periods, and create new reservations when opportunities arise.
- Monitor quality issues in our systems, flagging them to ensure the highest standards of service.
- Collaborate across teams to make sure every seminar experience reflects our commitment to customer service excellence.
WHAT YOU BRING
- At least 1 year of experience in customer service, call center operations, event coordination, or reservations.
- Confidence in handling escalated calls or complaints with professionalism and empathy.
- Strong organizational skills-you know how to juggle multiple priorities without dropping the ball.
- Problem-solving instincts and the ability to think quickly when the unexpected happens.
- Clear and professional communication skills, both written and verbal.
- Comfort with technology, including CRM or lead management systems, email tools, and call handling software.
- A proactive, team-oriented mindset-you anticipate challenges and work collaboratively to solve them.
WHAT WE WILL PROVIDE YOU
- A competitive pay rate and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
- A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don't."
- An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!
WHY WE THINK YOU'LL LOVE THIS OPPORTUNITY
At MASA, our work is guided by our ACCTT values-Accountability, Compassion, Customer Service Excellence, Trust, and Teamwork. In this role, you'll see those values come to life every day as you:
- Play a critical part in making sure people's seminar experiences feel seamless and professional.
- Work alongside supportive colleagues who collaborate to solve problems and celebrate wins together.
- Gain experience in event operations, customer service, and problem resolution-all in one role.
- Join an organization that values your ability to stay calm under pressure and turn challenges into solutions.
This is a fully onsite role at our Fort Lauderdale office, where you'll be surrounded by a dynamic team environment. If you're ready to combine your customer service skills with event operations expertise, we'd love to hear from you.
#LI-DNI #cypressjobs