This job is no longer active. Search for New jobs
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Location: Tampa, Florida
Director Personalized Health System Summary:
Key Responsibilities
Strategy & Program Development:
Operational Leadership:
Financial & Business Performance:
Physician & Stakeholder Partnership:
Patient Experience & Service Excellence:
Growth Marketing & Access:
Minimum Qualifications:
Required:
Preferred:
Key Competencies
Status: Full Time, Exempt: Yes
Shift Hours: 8:00AM - 5:00PM
Equal Opportunity Employer Veterans/Disabled
Location: Tampa, Florida
Director Personalized Health System Summary:
- The Director, Personalized Health Services provides strategic leadership, operational oversight, and business development for BayCare's Concierge, Longevity, and Executive Health service line.
- This role serves as a key leader in building and scaling a differentiated, membership-based care model that delivers exceptional access, personalized experiences, and optimal clinical outcomes for patients.
- The Director will partner closely with physician leadership, business development, clinical institutes, ambulatory operations, BayCare Medical Group (BMG) and system stakeholders to position premium services as a strategic growth platform for BayCare.
- This role ensures seamless integration across service lines and care settings, enabling a highly coordinated, frictionless patient experience across the continuum of care.
Key Responsibilities
Strategy & Program Development:
- Lead the development and execution of a system-wide premium services strategy.
- Identify and prioritize growth opportunities, and new service offerings.
- Partner with executive and physician leaders to establish clinical, operational, and service line standards.
- Establish short- and long-term business plans with clear KPIs and financial targets.
Operational Leadership:
- Oversee day-to-day service line operations for all clinic and program sites.
- Manage dedicated partnerships, including community, employer, and possible sports relationships.
- Design & implement scalable operating models that support physician practice and geographic expansion.
- Monitor KPIs and drive continuous improvement.
- Hands-on deployment of AI, predictive analytics, and digital tolls to enhance the personalized health services.
- Ensure readiness for new program launches and expansion.
Financial & Business Performance:
- Significantly scale the program with a high-growth venture and start-up mentality
- Owns the financial performance of BayCare Signature Services as a growth platform, accountable for revenue generation, margin performance, and long-term sustainability.
- Designs and evolve the business model to maximize market opportunity, financial return, and alignment with BayCare's enterprise growth strategy.
Physician & Stakeholder Partnership:
- Champions physician partnership as a cornerstone of the premium services model, ensuring alignment between clinical excellence, service differentiation, and business performance.
- Leads cross-system alignment to integrate premium services across the continuum, enabling a seamless, frictionless patient journey.
Patient Experience & Service Excellence:
- Establish and maintain a differentiated, high-touch patient experience aligned with premium services expectations.
- Coordinate across BayCare service lines and care settings to ensure a seamless, frictionless patient journey, including expedited access, coordinated referrals, and continuity of care across the system.
- Monitor patient feedback and implement service improvements.
Growth Marketing & Access:
- Leads the strategic growth and positioning of personalized services across BayCare.
- Shapes market strategy to enhance differentiation and long-term competitiveness.
- Expands and optimizes access models to improve how, where, and when patients engage with premium services.
- Aligns premium services offerings with enterprise growth priorities and system strategies.
- Drives consumer engagement and network utilization through integrated, system-wide access and service design.
Minimum Qualifications:
Required:
- Bachelor's degree in Healthcare Administration, Business, or related field
- Minimum: 7+ years of healthcare operations leadership or leading key strategic business development initiatives experience
- OR 4 years of healthcare operations leadership or leading key strategic business development initiatives with a master's degree in business, finance or healthcare.
- Strong financial and operational expertise
Preferred:
- Master's degree (MBA, MHA, or related field)
- Experience with concierge medicine or alternative care models
- Experience leading service lines and/or practice operations.
- Experience in large integrated health system
Key Competencies
- Strategic thinking with proven ability to translate vision into executable plans.
- Entrepreneurial execution at scale
- AI and technology integration into care delivery models
- Physician alignment, governance and influence within a complex organization
- Consumer-centric innovation and access optimization
- Operational rigor and service line expertise
- Financial acumen and business pricing/costing analysis judgement
- Change leadership.
- Excellent communication, collaboration and executive presence
Status: Full Time, Exempt: Yes
Shift Hours: 8:00AM - 5:00PM
Equal Opportunity Employer Veterans/Disabled