<h3>Job Description</h3>
Job Description
Language Requirement:&nbsp;Bilingual (Creole and English)
Job Summary: The Medicare Performance Manager is responsible for overseeing and optimizing the performance of Medicare-related services for our three locations for all of the healthcare plans we service. This role involves daily interaction with staff and collaboration with healthcare providers to ensure compliance with best practices, improve patient outcomes, and enhance service delivery.
Key Responsibilities:
Daily Tasks: - Review daily hospital census, including Emergency Room (ER) visits and inpatient stays. - Contact patients to schedule follow-up visits within 7 days of ER and inpatient stays.
Weekly Tasks: - Analyze Medication Adherence Reports to ensure patients are following prescribed regimens. - Review all referrals to ensure they are directed to approved providers. - Reconcile specialist referrals with consultation reports, ensuring proper documentation is scanned into patient charts.
Monthly Tasks: - Call new patients to welcome them to the center, schedule their initial appointments, and request previous medical records. Ensure patients sign medical record release forms and request records from prior Primary Care Providers (PCPs). - Conduct monthly meetings with department heads to gather statistics related to: &nbsp; - HEDIS (Healthcare Effectiveness Data and Information Set) metrics. &nbsp; - Billing and coding performance. &nbsp; - Medical Risk Adjustment (MRA) assessments. - Review monthly claims submitted by health plans/MSOs and make necessary corrections. - Evaluate RX Cost Saving Reports and implement required medication switches to optimize cost-effectiveness. - Reconcile ten patient charts monthly and present outcomes to stakeholders during the monthly meeting.
Qualifications: - Fluency in both Creole and English is required. - Experience in healthcare management, preferably in Medicare services. - Strong organizational and communication skills. - Ability to work collaboratively with multidisciplinary teams. - Proficient in data analysis and reporting. - Knowledge of HEDIS metrics and compliance standards.

Medicare Performance Manager

<h3>Job Description</h3>
Job Description
Position: Customer Account Coordinator -
Location: Miami, FL
Customer Account Coordinator
South Florida Caterpillar Dealer seeks a dedicated Customer Account Coordinator to join our team. In this position, you will play a crucial role in supporting the Marketing Department by overseeing the accuracy and integrity of our customer database, including contact information and equipment records.
Your responsibilities will include processing departmental invoices, maintaining an up-to-date salesmen list, and assisting with lead distribution. You will also handle the ordering, organization, and distribution of promotional materials, business cards, and decals, as well as process and distribute customer mail.
Additionally, you will support the Marketing Manager with events, special projects, and other assigned tasks as needed.
The ideal candidate will have a high school diploma with relevant work experience, or the equivalent of a 2-year degree or certification from an associate degree program. Strong interpersonal, verbal, and written communication skills are essential, along with proficiency in computer systems and the ability to adapt quickly to new tools.
This role requires excellent organizational skills, attention to detail, and the capability to manage multiple priorities effectively. Bilingual fluency in English and Spanish is required.
Apply Today.
Company DescriptionFlorida Caterpillar Dealer - CAT EOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY 
<h3>Company Description</h3>
Florida Caterpillar Dealer - CAT\r\nEOE - Employees are expected to perform their daily duties safely and consider safety an integral part of their jobs. JOIN THE CAT TEAM TODAY

Customer Account Coordinator

<h3>Job Description</h3>
Job Description
Connection has a fantastic opportunity through our Technical Staffing division for a Sr. Cisco Network Engineer to support ongoing infrastructure projects for a fast-paced, enterprise environment. This is a hands-on role requiring a self-starter with a high level of professionalism and maturity. The ideal candidate will bring strong experience with Cisco networking hardware and a proactive approach to problem-solving. This&nbsp;position is onsite and offers benefits.
Responsibilities:
· Lead and support multiple network infrastructure projects across core and edge environments.
· Deploy and manage Cisco Catalyst and Catalyst 9200 (edge) switches.
· Assist in the rollout of Cisco Meraki APs and other wireless solutions.
· Perform advanced troubleshooting and configuration across routing, switching, firewalls, and VPN technologies.
· Upgrade or replace end-of-life (EOL) infrastructure including switches, routers, and firewalls (e.g., ASA to Firepower).
· Design, implement, and secure site-to-site and remote VPNs (e.g., IKEv2, VTI, DMVPN).
· Collaborate with teams to integrate Azure cloud networking (VNETs, NSGs, VPN gateways, peering).
· Manage and optimize network security posture with tools like Cisco ISE, Firepower, Panorama, and Cloudflare.
· Monitor and manage the performance of F5 LTM/APM/ASM and other ADCs.
· Provide detailed documentation and act as a subject matter expert on project reviews and escalations.
Requirements:
· 7–10+ years of experience in enterprise network engineering.
· Strong expertise in Cisco Catalyst switching, Cisco ASA/Firepower, and Cisco ISE.
· Certifications such as CCNP, CCIE, Azure Network Engineer (AZ-700), Azure Administrator (AZ-104)
· Proven experience with Meraki deployments, Azure networking, and Palo Alto firewalls.
· Proficient in BGP, EIGRP, VxLAN, and advanced routing protocols.
· Familiarity with F5 products (LTM/APM/ASM), Cloudflare DNS and security services.
· Experience managing networks in high-availability, multi-site, and data center environments.
· Solid knowledge of layer 2/3 networking, segmentation, VLANs, and wireless security.
· Strong communication, documentation, and organizational skills.
· Comfortable working independently in a remote setting.

Sr. Cisco Network Engineer

<h3>Job Description</h3>
Job DescriptionMarketing &amp; Social Media Manager - Toys &amp; Sports Products Our team's mission is to revolutionize the retail landscape, both online and in-store, by leveraging iconic brands with licensed character-driven content. We’re on a journey to make history together, and we need someone with a passion for creativity and marketing who can bring fresh, innovative ideas to the table. If you're a big kid at heart and have a flair for thinking outside the box, especially when it comes to toys and sports products, we want you to join our team. In this fast-paced environment, you'll play a pivotal role in shaping our brand’s presence across key social media platforms, engaging with both consumers and influencers. As part of a collaborative team, you'll work closely with our Marketing Manager and VP of New Business Development to help grow our social media presence and influence. Your responsibility will be to foster community engagement, oversee exclusive toy reviewer relationships, and ensure that our social media platforms are buzzing with exciting, meaningful content. Key Responsibilities: 
<ul>
<li>Social Media &amp; Community Management: Develop, execute, and manage engaging social media campaigns on Facebook, Instagram, Pinterest, TikTok, LinkedIn, YouTube, and more.</li>
<li>Campaign Strategy &amp; Content: Collaborate with the sales team to produce content that resonates with audiences, while staying on-brand for some of the world’s most beloved toy and sports brands.</li>
<li>Influencer &amp; Toy Reviewer Management: Grow, support, and moderate relationships with exclusive toy reviewers and social media influencers. Create a community environment that encourages positive, helpful engagement.</li>
<li>Digital Engagement &amp; Analytics: Track and measure campaign performance using tools like Google Analytics and social media insights to provide actionable recommendations for optimizing future campaigns.</li>
<li>Creative Content Development: Work on brainstorming and executing ideas for campaigns, promotions, and product launches that will resonate with both kids and adults alike.</li>
<li>Collaboration: Work closely with cross-functional teams, including Marketing, Business Development, and Product, to align efforts and ensure campaigns meet business objectives.</li>
<li>Marketing Insights: Proactively share market insights, trends, and competitive intelligence that will help shape content strategies and overall marketing efforts.</li>
</ul>
Qualifications: 
<ul>
<li>Experience in Marketing or Social Media (1+ years): Previous experience in a marketing, writing, or content creation role, with a focus on social media platforms.</li>
<li>Client-Facing Digital Experience: Experience with digital content, influencer management, interactive campaigns, or paid social media advertising.</li>
<li>Editorial Style Guide Experience: Proven ability to follow brand guidelines and maintain a consistent voice across social media platforms.</li>
<li>Digital Analytics: Familiarity with platforms such as Google Analytics to measure, track, and report on the effectiveness of marketing campaigns.</li>
<li>Customer Service &amp; Email Marketing: Experience in customer interaction and email marketing campaigns, with an understanding of how these impact brand engagement and sales.</li>
<li>Attention to Detail: Strong organizational skills and the ability to juggle multiple projects while maintaining a high level of accuracy.</li>
<li>Creative Thinking: A proven ability to think outside the box, with experience generating creative content ideas and campaigns that drive engagement.</li>
<li>Technical Skills: Working knowledge of Microsoft Office Suite, Adobe Creative Suite (preferred), PowerPoint, and social media scheduling tools.</li>
<li>Communication Skills: Excellent written and verbal communication skills, with the ability to communicate clearly and effectively with internal teams and external partners.</li>
</ul>
Additional Responsibilities: 
<ul>
<li>Goal Setting &amp; Tracking: Proactively set quarterly goals with your manager, track progress, and demonstrate growth.</li>
<li>Professional Development: Stay current with industry trends and attend relevant seminars and training to continuously improve and expand your skills.</li>
<li>Networking &amp; Collaboration: Build relationships with influencers, industry professionals, and other partners to foster collaboration and business development.</li>
</ul>
What We Offer: 
<ul>
<li>Competitive Salary (Based on Experience)</li>
<li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Paid Holidays, Vacation, and Sick Days</li>
<li>Optional 401K</li>
<li>A supportive and creative work environment where you can grow and shine</li>
<li>Opportunity for professional development and networking</li>
</ul>
Job Type: Full-time (In-office position) Location: BISCAYNE BLVD &amp; 110th street Direct Applicants Only: Please no agencies. To apply, please submit your resume to: <a href="mailto:hr@bettersourcing.com" target="_blank">hr@bettersourcing.com</a>

Marketing & Social Media Manager

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
If you are driven to succeed, you should join SP+. We are looking for safe Valet drivers with warm smiles who enjoy interacting with people. Work with our knowledgeable and caring team members who want to see you succeed, many of whom also started as valets.
A job as a Valet could be the first step in your career. Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity.
What you’ll do
<ul>
<li>Deliver on our Promise by ensuring every moment matters for our clients through resolving client requests and concerns efficiently, finding new ways to solve problems that may arise, and communicating proactively with clients.</li>
<li>Inspect every vehicle before safely parking it, noting all findings.</li>
<li>Explain valet rates to customers. </li>
<li>Observe traffic laws and safe driving practices.</li>
<li>Report all accidents, safety hazards, unusual occurrences, and policy violations to management.</li>
<li>Know the area's major streets, landmarks, and freeways to ensure customers have a seamless transportation experience.</li>
<li>Come to work in your clean uniform every scheduled shift, on time, and ready to work.</li>
<li>Remain in complete uniform for the entirety of your shift. </li>
<li>Assist management with additional duties as assigned.</li>
</ul>
 
Qualifications
What you need 
<ul>
<li>A valid state driver’s license, current address, and acceptable driving record. </li>
<li>The ability to safely drive a vehicle with a manual transmission (stick shift) is a plus.</li>
<li>Availability to work special shifts if needed (2nd, 3rd shift and/or weekends).</li>
<li>Proof of eligibility to work legally in the U.S. (must provide valid documentation if hired).</li>
<li>The ability to provide accurate information to customers and co-workers and respond professionally to customer problems or complaints.</li>
<li>The ability to read, write, add, and subtract US currency and comprehend instructions, short emails, and memos.</li>
<li>The ability to follow written and verbal instructions and calmly adapt to changes, delays, and unexpected events while working.</li>
</ul>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

Valet Driver

<h3>Job Description</h3>
Job Description
Good day.
We are currently seeking 2 Project Engineers; 1 for our Power Generation team; the other for our Marine Line. This position will be out of our Ft. Lauderdale location. We offer a competitive salary and robust benefits.
In this role, you will be responsible for the management and accurate reporting of the production status and costs associated with various manufacturing projects, from project initiation to completion.
Negotiation skills required.
Must be knowledgeable of quality systems and their implementation.
Prior manufacturing, production control, project management, and/or sales experience required.
Prior Marine or Power Generation industry experience preferred.
Must be able to understand and manage issues that impact P&amp;L and the balance sheet.
Company DescriptionToday, Stewart &amp; Stevenson FDDA LLC, DBA Florida Detroit Diesel-Allison, is a wholly owned subsidiary of the Kirby Corporation, but our history dates back to 1971 when Dwayne House purchased George Engine Company and the facilities that were originally operated by General Motors and renamed it Key Power. Key Power was in operation until 1989 and included what are currently our Miami and Fort Myers branches. In 1989, Key Power was acquired by the Detroit Diesel Corporation to create Florida Detroit Diesel-Allison, Inc. FDDA’s first expansion was to open what is now our Fort Pierce branch. Meanwhile, Western Diesel Services, Inc. of St. Louis, Missouri, purchased the operations of General Motors in Jacksonville, Florida, creating Coastal Power Products, with branches in Jacksonville, Tampa, Sanford, and Ocala. Coastal Power Products remained in operation from 1971 to 1992. In 1992, Detroit Diesel Corporation purchased Coastal Power Products, and it became Florida Detroit Diesel-Allison North. In 1995 and 1996 the Fort Lauderdale and Orlando branches were constructed and then opened. The state-of-the-art operation in Fort Lauderdale offers complete sales, service, parts, and training for both Volvo Penta and mtu products. The Orlando facility features 20 service bays. In 1997, these two Detroit Diesel distributorships merged to form a single company with a franchised territory of nine branches covering the state of Florida. In 2000, DaimlerChrysler purchased Detroit Diesel Corporation, creating the world’s largest medium- and heavy-duty engine manufacturer in the world. Thirteen years later, on December 16, 2013, Stewart &amp; Stevenson LLC acquired Florida Detroit Diesel-Allison from Detroit Diesel Corporation. In 2014, FDDA was appointed as an authorized power center for Volvo Penta, as announced in Maritime Executive on December 5, 2014. As a result, FDDA provides parts and service support for Volvo Penta marine and industrial products from its locations and is responsible for direct engine sales throughout Florida, Louisiana, Mississippi, Alabama, and The Bahamas. On September 1, 2015, FDDA acquired Palm Beach Power and made it our tenth branch. This acquisition has facilitated our growth and enabled FDDA to better serve customers in West Palm Beach, the third largest county in Florida. In 2016, the Panama City branch was awarded Allison Gold Status as the top branch of all of Allison’s 59 distributor locations for the fifth consecutive year. The honor was based on Panama City having the highest customer service or PRP score. The Panama City branch was once again recognized as a top branch for Allison Transmission in 2019. 
<h3>Company Description</h3>
Today, Stewart &amp; Stevenson FDDA LLC, DBA Florida Detroit Diesel-Allison, is a wholly owned subsidiary of the Kirby Corporation, but our history dates back to 1971 when Dwayne House purchased George Engine Company and the facilities that were originally operated by General Motors and renamed it Key Power. Key Power was in operation until 1989 and included what are currently our Miami and Fort Myers branches.\r\n\r\nIn 1989, Key Power was acquired by the Detroit Diesel Corporation to create Florida Detroit Diesel-Allison, Inc. FDDA’s first expansion was to open what is now our Fort Pierce branch.\r\n\r\nMeanwhile, Western Diesel Services, Inc. of St. Louis, Missouri, purchased the operations of General Motors in Jacksonville, Florida, creating Coastal Power Products, with branches in Jacksonville, Tampa, Sanford, and Ocala. Coastal Power Products remained in operation from 1971 to 1992.\r\n\r\nIn 1992, Detroit Diesel Corporation purchased Coastal Power Products, and it became Florida Detroit Diesel-Allison North. In 1995 and 1996 the Fort Lauderdale and Orlando branches were constructed and then opened. The state-of-the-art operation in Fort Lauderdale offers complete sales, service, parts, and training for both Volvo Penta and mtu products. The Orlando facility features 20 service bays.\r\n\r\nIn 1997, these two Detroit Diesel distributorships merged to form a single company with a franchised territory of nine branches covering the state of Florida.\r\n\r\nIn 2000, DaimlerChrysler purchased Detroit Diesel Corporation, creating the world’s largest medium- and heavy-duty engine manufacturer in the world.\r\n\r\nThirteen years later, on December 16, 2013, Stewart &amp; Stevenson LLC acquired Florida Detroit Diesel-Allison from Detroit Diesel Corporation.\r\n\r\nIn 2014, FDDA was appointed as an authorized power center for Volvo Penta, as announced in Maritime Executive on December 5, 2014. As a result, FDDA provides parts and service support for Volvo Penta marine and industrial products from its locations and is responsible for direct engine sales throughout Florida, Louisiana, Mississippi, Alabama, and The Bahamas.\r\n\r\nOn September 1, 2015, FDDA acquired Palm Beach Power and made it our tenth branch. This acquisition has facilitated our growth and enabled FDDA to better serve customers in West Palm Beach, the third largest county in Florida.\r\n\r\nIn 2016, the Panama City branch was awarded Allison Gold Status as the top branch of all of Allison’s 59 distributor locations for the fifth consecutive year. The honor was based on Panama City having the highest customer service or PRP score. The Panama City branch was once again recognized as a top branch for Allison Transmission in 2019.

Project Manager - not IT

<h3>Job Description</h3>
Job Description
A Boutique Personal Injury Firm is looking for an excellent litigator to move cases from complaint to conclusion. We have a great foundation of business at 20 years and staff with many over 10 years together. We keep it simple: great people doing great work. We are kind, competitive and down-to-earth.
Legal tasks:
<ul>
<li>Research and writing all motions and response and replies, including motions for summary judgment, motions to dismiss, any other motions</li>
<li>Arguing motions, responses before the court</li>
<li>Computer-based work</li>
<li>Drafting initial complaints and discovery</li>
<li>Written discovery work including responses to discovery, discovery to opposing parties, and motions to compel</li>
<li>Researching motions in limine, objections, evidence and preparing trial briefing as necessary</li>
<li>Drafting other trial-related documents like jury instructions</li>
<li>Researching and preparing any post-trial or appellate issue, advising on post-trial or appellate issues before trial</li>
</ul>
Management tasks:
<ul>
<li>Monitor reporting for timely completion of tasks by paralegals</li>
<li>Monitor reporting for timely completion of tasks by attorneys</li>
<li>Monitor reporting for “in system” case management metrics</li>
<li>Assist in decision to move certain cases to “out of system” case management</li>
<li>Assist in deciding on metrics/goals for individual cases that move “out of system”</li>
<li>Monitor cases that are “out of system” to ensure they are progressing on “out of system” track per agreed upon metrics/goals</li>
<li>Monitor caseload for paralegals &amp; self.</li>
</ul>
Company DescriptionMadalon Law is a boutique law firm. We pride ourselves in detailed, meticulous representation. Being effective is not enough, we want kind leaders. 
<h3>Company Description</h3>
Madalon Law is a boutique law firm. We pride ourselves in detailed, meticulous representation. Being effective is not enough, we want kind leaders.

Personal Injury Litigation Attorney

<h3>Job Description</h3>
Job Description
Overview
We are seeking a detail-oriented and tech-savvy Customer Solutions Associate to provide exceptional support to our customers. In this remote role, you’ll assist clients via phone, email, and chat, helping them navigate processes, resolve issues, and ensure a smooth, positive experience.
Responsibilities
<ul>
<li>
Handle inbound customer inquiries through phone, email, and chat
</li>
<li>
Provide guidance on procedures, forms, and account updates
</li>
<li>
Accurately document customer interactions and solutions in the CRM
</li>
<li>
Collaborate with internal teams to resolve customer concerns efficiently
</li>
<li>
Deliver timely follow-ups and proactive status updates
</li>
<li>
Maintain professionalism and empathy in every interaction
</li>
</ul>
Qualifications
<ul>
<li>
Previous experience in customer service or support preferred but not required
</li>
<li>
Excellent verbal and written communication skills
</li>
<li>
Comfortable using Google Workspace, CRM platforms, and Adobe PDF tools
</li>
<li>
Strong attention to detail and organizational skills
</li>
<li>
Reliable internet connection and a quiet home office setup
</li>
</ul>
Top Attributes
<ul>
<li>
Empathetic and solution-focused
</li>
<li>
Detail-oriented and organized
</li>
<li>
Tech-savvy and eager to learn
</li>
</ul>
Benefits
<ul>
<li>
$24 per hour
</li>
<li>
Health insurance (full-time employees)
</li>
<li>
Company-provided equipment
</li>
<li>
Training and continuous team support
</li>
</ul>
Company DescriptionWe are a growing company looking to hire motivated individuals! 
<h3>Company Description</h3>
We are a growing company looking to hire motivated individuals!

Remote Customer Solutions Associate

<h3>Job Description</h3>
Job DescriptionWe are a start-up company looking for a Warehouse Operations Manager to oversee daily warehouse operations. Responsibilities 
<ul>
<li>Manage and coordinate all warehouse operations, including shipping, receiving, and inventory management. </li>
<li>Supervise warehouse staff, providing guidance and training to ensure optimal performance. </li>
<li>Oversee material loading and unloading to ensure accuracy in order picking and inventory control. </li>
<li>Monitor performance metrics to identify areas for operational improvement. </li>
<li>Maintain a clean and organized warehouse environment to promote safety and efficiency. </li>
<li>Collaborate with other departments to ensure smooth operations and on-time product delivery. </li>
</ul>
Requirements 
<ul>
<li>Experience in managing e-commerce warehouse operations. </li>
<li>Proficient in shipping/receiving processes and order-picking techniques. </li>
<li>Strong communication skills with the ability to work effectively with team members and other departments. </li>
</ul>
Join our team as a Warehouse Operations Manager, where your leadership will ensure efficient warehouse operations and create a positive impact! Job Type: Full-time Location: Convenient transportation, only 10 minutes from Fort Lauderdale Airport, ZIP code 33312.

Warehouse Manager (Mandarin Prefer)

<h3>Job Description</h3>
Job Description
Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.
Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.
Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels &amp; Co portfolio.
Oversees daily agent activities at the front desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests. Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Front Desk Agents by providing constant feedback and training. Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers. Responsible for controlling the inventory levels and works closely with the purchasing department. 
Essential Functions and Responsibilities
<ul>
<li>Coordinates the quality, efficiency, and safe operations of the Front Office department</li>
<li>Ensures safe and efficient flow of traffic of arriving and departing guests.</li>
<li>Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service</li>
<li>Supervises Overnight Front Office Team Members, ensuring adherence to Loews Star Service Standards</li>
<li>Overnight Supervisor is the point-person for the hotel during the overnight shift. He/ She will make critical decisions on the overnight when necessary, and be the leader of the overnight team, as a whole</li>
<li>Develops Overnight Front Desk Agents and Star Service Operators</li>
<li>Maintains open lines communication with other departments</li>
<li>Interacts frequently with guests to ensure satisfaction with services</li>
<li>Attends all required meetings for position</li>
<li>Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times</li>
<li>Conducts regularly scheduled meetings and training as required</li>
<li>Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction</li>
<li>Ensures that all requests are handled promptly, accurately, and with utmost courtesy</li>
<li>Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines</li>
<li>Completes the overnight checklist</li>
<li>Ensures that all daily and group reports are distributed to appropriate parties</li>
<li>Other duties as assigned</li>
</ul>
Supportive Functions and Responsibilities
<ul>
<li>Maintains clean and excellent condition of Back Office area and equipment</li>
<li>Maintains proper stock of all supplies in Back Office Area</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Notifies appropriate individuals and departments of any problems or unusual matters of significance</li>
<li>Attends all appropriate hotel meetings and training sessions</li>
<li>Is polite, friendly, and helpful to guests, employees, and management</li>
<li>Promotes and applies teamwork skills at all times</li>
<li>Complies with all hotel standards, policies, and rules</li>
<li>Complies with safety regulations and procedures</li>
<li>Remains current on hotel information and changes</li>
</ul>
Qualifications
<ul>
<li>Excellent communication skills - oral and written</li>
<li>Excellent guest service skills</li>
<li>Knowledge of computer programs utilized in property management</li>
<li>Able to work a flexible schedule, including weekends and holidays</li>
</ul>
Education: 
<ul>
<li>Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills</li>
</ul>
Experience: 
<ul>
<li>Minimum two years experience as Front Desk Agent at a comparable quality property</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

26,595 Jobs in Lauderdale Lakes, FL, USA