<h3>Job Description</h3>
Job Description
Overview


About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Beverage Shift Manager, the incumbent maintains adequate levels of bar supplies and equipment as required and a high standard of cleanliness to the bar areas to ensure high caliber service to customers.

Essential Job Functions:
<ul>
<li>Must adhere to the Seminole Tribe's Policies and Procedures </li>
<li>Maintains bar area relative to supplies, equipment and the removal of empty or soiled articles. </li>
<li>Ensures that ample supplies of glassware, napkins, straws, ice and garnishes are available during service periods. </li>
<li>Completes all established bar setup duties in a timely manner. </li>
<li>Performs work assignments directed by bartender or beverage management. </li>
<li>Knowledge of and adherence to sanitation practices and procedures to ensure that bars and related equipment remain clean, sanitary and odor-free at all times. </li>
<li>Knowledgeable of and adherence to food and beverage department regulations and procedures. </li>
<li>Promotes positive public/employee relations at all times. </li>
<li>Maintains a clean, safe, hazard-free work environment within area of responsibility. </li>
<li>Performs all other related and compatible duties as assigned. </li>
</ul>
 
Qualifications
High school diploma or general education degree (GED) is required. T.I.P.S. certification and Sanitation certification is preferred. 
Work Environment:
<ul>
<li>May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. </li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. </li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>

Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: 
<ul>
<li>Credit Check</li>
<li>Criminal Background Check </li>
<li>Drug Screen </li>
</ul>

 
 
 
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

BEVERAGE - HRL - BAR PORTER - OC

<h3>Job Description</h3>
Job Description
Overview
The incumbent in this position is responsible for managing the Workers Compensation Program for Seminole Gaming, Hard Rock International and Seminole Hard Rock Support Services. Reporting to the Director of Risk Management, the Workers’ Compensation Claims Manager will partner closely with Safety &amp; Loss Control, Legal, Human Resources, and other internal stakeholders to ensure effective claims resolution, compliance with regulatory requirements, and cost-efficient program outcomes. The ideal candidate brings strong technical expertise in workers’ compensation, proven leadership skills, and the ability to translate complex claims data into actionable insights for the business. This position is an exempt position.
 
Responsibilities
• Lead the Seminole Gaming, Hard Rock International and Seminole Hard Rock Support Services workers’ compensation claims program, including oversight of Third-Party Administrators (TPA). • Manage litigated and complex claims, including settlement authority and strategy development. • Monitor and evaluate TPA performance, ensuring compliance with service standards and KPIs. • Collaborate with internal stakeholders to identify claim trends, mitigate risk exposures, and support workplace safety initiatives. • Develop, analyze, and present executive-ready reports on program performance, claim trends, and cost-containment results. • Ensure compliance with federal and state regulatory requirements. • Oversee vendor partnerships (e.g., defense firms, nurse case management, pharmacy benefit managers) to optimize outcomes and cost savings. • Represent the company at mediations, hearings, and settlement conferences as needed. • Ensure claims are reported timely to insurers and in compliance with company policies and regulatory requirements • Consult with attorneys, insurance adjusters and insurance carriers on claims strategy • Develop recurring reports on claims trends for the executive leadership team • Manage third-party claims administrator(s), including implementing proper claims handing instructions and period audits • In accordance with Company approval authorities, settle claims and set (and monitor) claim reserves • Collaborate with human resources department on employee return-to-work strategies • Collaborate with safety department on loss control strategies • Perform other duties or special projects as assigned
 
Qualifications
• A minimum of five (5) years of experience working in workers compensation is required. With a minimum of three (3) years of experience working in a leadership capacity is preferred. • State of Florida Insurance Adjuster 5-20 license is required. Associate in Claims (AIC) or Certification in Workers Compensation (CWC) is preferred. • An equivalent combination of education/training and experience may be considered. • Knowledge of tribal regulations and business commercial laws and regulations is highly desirable. Possession of a valid Florida Driver’s License is required. • Demonstrate excellent organizational and interpersonal skills. • Demonstrate excellent written and verbal communication skills. • Demonstrate proficiency utilizing Microsoft software packages. • Ability to travel to all Seminole Gaming reservations or any other existing and/or prospective Hard Rock International properties, and work a flexible schedule including evenings, weekends and holidays is a requirement.
 Work Environment:
 • Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise. • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. • Ability to stoop, bend, reach and grab with arms and hands, manual dexterity. • Ability to sit or stand up to 7.5 or more hours at a time. • Sufficient auditory and visual acuity to interact with others.

 Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

MANAGER - WORKERS COMPENSATION CLAIMS

<h3>Job Description</h3>
Job Description
Position: Data Analyst (HR)
Location: Plantation, FL (3 On Site/ 2 Days Remote)
Pay Rate: $36-$50 Hourly Based on Experience
Looking to HIRE RIGHT AWAY!!
 
Qualifications:
<ul>
<li>3-5+ years' experience As a Business or Data Analyst</li>
<li>Proven experience in reporting and analytics, with a strong emphasis on&nbsp;Power BI&nbsp;and data visualization techniques</li>
<li>Strong analytical skills, with the ability to interpret data and provide actionable insights</li>
<li>Must have experience writing&nbsp;SQL&nbsp;queries</li>
<li>Excellent communication and presentation skills, capable of creating executive-level presentations that convey complex information clearly</li>
<li>Business &amp; Data/Technical experience</li>
<li>Data analysis, with&nbsp;experience in dashboards/scorecards and database querying (SQL,&nbsp;Access, VB, Python,Power BI)</li>
<li>Proficient with standard computer and business software, including&nbsp;Microsoft 365 (Excel, Access, PowerBI, PowerPlatforms)</li>
</ul>
 
Plusses:
<ul>
<li>Experience with MS 365 Products including Power Platform</li>
<li>Experience with ETL processes and data mining</li>
<li>Experience in process improvement methodologies (e.g., Lean, Six Sigma)</li>
<li>BS/BA degree in Business Analytics, Statistics, Data Analytics, or HR with an emphasis on work of quantitative nature or Human Resources experience</li>
<li>Project Management, Six Sigma, Continuous Improvement process tools and techniques</li>
</ul>
 
Day to Day:
The Sr. HR Business Analyst plays a crucial role in enhancing the HR function by leveraging advanced data analytics and reporting tools, including Power Platforms. This role is responsible for supporting and implementing data analysis and analytics strategies to identify business intelligence needs, ensuring data accuracy, consistency, and reliability. The role collaborates with cross-functional teams to streamline HR processes, improve data management practices, and deliver actionable insights that inform strategic decision-making aligned with overall business objectives and company guidelines. Additionally, the position focuses on adopting innovative HR analytics methodologies and staying on top of industry trends to drive continuous improvement.
 
Key Responsibilities:
<ul>
<li>Develop, maintain, and enhance HR dashboards and reports using Power BI to provide actionable insights into key HR metrics, influencing strategic decision-making.</li>
<li>Collaborate with HR leadership and cross-functional teams to identify data-driven opportunities that enhance organizational performance and drive business solutions.</li>
<li>Analyze HR data to uncover trends and patterns, delivering recommendations that lead to measurable improvements in HR processes and outcomes.</li>
<li>Prepare and present reports to Management, HR leadership and stakeholders, highlighting findings and recommendations.</li>
<li>Manages Reporting timelines, SLAs and communicates expectations to the business in a professional manner delivering actionable results</li>
<li>Provide training and support to HR staff on data tools and reporting processes, fostering a culture of data literacy within the HR team.</li>
<li>Lead projects focused on optimizing HR processes through innovative data-driven insights and automation, identifying opportunities for process enhancements.</li>
<li>Stay updated on industry trends and best practices in HR analytics and reporting, integrating new methodologies and technologies to enhance reporting capabilities.</li>
<li>Proactively seek feedback from stakeholders to continuously innovate and improve reporting processes and tools, ensuring alignment with evolving business needs.</li>
<li>Develop and maintain data management protocols that ensure compliance with organizational policies and regulatory requirements, safeguarding data integrity and confidentiality.</li>
</ul>

Data Analyst

<h3>Job Description</h3>
Job Description
Position: Business Analyst (HR)
Location: Plantation, FL (3 On Site/ 2 Days Remote)
Pay Rate: $36-$50 Hourly Based on Experience
Looking to HIRE RIGHT AWAY!!
 
Qualifications:
<ul>
<li>3-5+ years' experience As a Business or Data Analyst</li>
<li>Proven experience in reporting and analytics, with a strong emphasis on&nbsp;Power BI&nbsp;and data visualization techniques</li>
<li>Strong analytical skills, with the ability to interpret data and provide actionable insights</li>
<li>Must have experience writing&nbsp;SQL&nbsp;queries</li>
<li>Excellent communication and presentation skills, capable of creating executive-level presentations that convey complex information clearly</li>
<li>Business &amp; Data/Technical experience</li>
<li>Data analysis, with&nbsp;experience in dashboards/scorecards and database querying (SQL,&nbsp;Access, VB, Python,Power BI)</li>
<li>Proficient with standard computer and business software, including&nbsp;Microsoft 365 (Excel, Access, PowerBI, PowerPlatforms)</li>
</ul>
 
Plusses:
<ul>
<li>Experience with MS 365 Products including Power Platform</li>
<li>Experience with ETL processes and data mining</li>
<li>Experience in process improvement methodologies (e.g., Lean, Six Sigma)</li>
<li>BS/BA degree in Business Analytics, Statistics, Data Analytics, or HR with an emphasis on work of quantitative nature or Human Resources experience</li>
<li>Project Management, Six Sigma, Continuous Improvement process tools and techniques</li>
</ul>
 
Day to Day:
The Sr. HR Business Analyst plays a crucial role in enhancing the HR function by leveraging advanced data analytics and reporting tools, including Power Platforms. This role is responsible for supporting and implementing data analysis and analytics strategies to identify business intelligence needs, ensuring data accuracy, consistency, and reliability. The role collaborates with cross-functional teams to streamline HR processes, improve data management practices, and deliver actionable insights that inform strategic decision-making aligned with overall business objectives and company guidelines. Additionally, the position focuses on adopting innovative HR analytics methodologies and staying on top of industry trends to drive continuous improvement.
 
Key Responsibilities:
<ul>
<li>Develop, maintain, and enhance HR dashboards and reports using Power BI to provide actionable insights into key HR metrics, influencing strategic decision-making.</li>
<li>Collaborate with HR leadership and cross-functional teams to identify data-driven opportunities that enhance organizational performance and drive business solutions.</li>
<li>Analyze HR data to uncover trends and patterns, delivering recommendations that lead to measurable improvements in HR processes and outcomes.</li>
<li>Prepare and present reports to Management, HR leadership and stakeholders, highlighting findings and recommendations.</li>
<li>Manages Reporting timelines, SLAs and communicates expectations to the business in a professional manner delivering actionable results</li>
<li>Provide training and support to HR staff on data tools and reporting processes, fostering a culture of data literacy within the HR team.</li>
<li>Lead projects focused on optimizing HR processes through innovative data-driven insights and automation, identifying opportunities for process enhancements.</li>
<li>Stay updated on industry trends and best practices in HR analytics and reporting, integrating new methodologies and technologies to enhance reporting capabilities.</li>
<li>Proactively seek feedback from stakeholders to continuously innovate and improve reporting processes and tools, ensuring alignment with evolving business needs.</li>
<li>Develop and maintain data management protocols that ensure compliance with organizational policies and regulatory requirements, safeguarding data integrity and confidentiality.</li>
</ul>

Business Analyst

<h3>Job Description</h3>
Job Description

Job Summary: 
We are looking for an experienced Casino Host to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. 
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications
<ul>
<li>Ability to communicate in English, Spanish is a plus.</li>
<li>Must have a High school diploma or equivalent.</li>
<li>Ability to obtain and maintain a Tribal Gaming License.</li>
<li>Must have 1 years of Casino/Gaming experience.</li>
<li>Must be a proven self-starter, flexible, versatile, and responsible.</li>
<li>Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.</li>
<li>Must be at least 18 years of age or older.</li>
<li>Exceptional guest service skills.</li>
<li>Excellent communication skills and friendly, outgoing personality required.</li>
<li>Must have professional phone etiquette and be comfortable with telemarketing.</li>
<li>Strong communication and problem-solving skills.</li>
<li>Must be able to communicate effectively with guests, team members and management.</li>
<li>Math skills and ability to understand play worth and value.</li>
<li>Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.</li>
<li>Be able to work indoors and be exposed to various environmental contaminants including smoke.</li>
<li>Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.</li>
<li>Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.</li>
<li>Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.</li>
<li>Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li>
<li>Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.</li>
<li>Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.</li>
</ul>

Responsibilities
The primary responsibility of the Casino Host is to effectively market, evaluate, recruit, establish, and maintain professional relationships with new players. Casino Hosts develop and maintain superior relationships with guests by equal use of professionalism and personality. They track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. They prepare, coordinate, host, and administer all complimentary and guest events. Duties and responsibilities may change to meet the business needs of the company.
<ul>
<li>Adhere to the Miccosukee Service Expectations and ensure team compliance.</li>
<li>Leverage experience in the gaming industry to bring in, maintain, and cultivate new players to the property, using marketing tools, such as outside acquisition campaigns and resort amenities.</li>
<li>Report to the Player Development Manager with focus on increasing the quantity and caliber of high value players to the property.</li>
<li>Use computer database to identify target players.</li>
<li>Correspond with players in person, by telephone and direct mail to market promotions, property events and special occasions.</li>
<li>Will have the ability to use their telephone on the gaming floor to increase revenue and will have the ability to spend time speaking with guests on the floor to develop closer relationships.</li>
<li>Maintain strong presence on the casino floor to identify registered and prospective players.</li>
<li>Develop, maintain, and analyze database for opportunities and productivity.</li>
<li>Approve and monitor comp issuance based on player performance.</li>
<li>Attend player events, interact with invited players, and provide guest service in a professional and courteous manner.</li>
<li>Meet goals and objectives for daily phone calls and letters mailed to current, inactive, and prospective high-end players.</li>
<li>Meet goals and objectives for monthly property revenue and player development.</li>
<li>Work with internal customers to ensure a successful and productive work environment and completion of work projects.</li>
<li>Assist in planning and hosting Special Events (on and off property), dinners, tournaments, promotions, and any event attributing to the success of the department and company.</li>
<li>Use contacts to generate new business.</li>
<li>Must have professional phone etiquette and be comfortable with telemarketing.</li>
</ul>
<ul>
<li>Consistent and regular attendance is an essential function of this job.</li>
<li>Performs other related duties as assigned.</li>
</ul>

The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Casino Host (Full-Time) ** MUST HAVE CASINO EXPERIENCE **

<h3>Job Description</h3>
Job Description
SUMMARY: This position is responsible for managing and expanding business relationships with targeted prospects for catering and rooms; developing and implementing strategy, sales plan, and forecasts for overall business development, sales, and account management. Coordinate and execute all the details required to ensure an event runs smoothly and successfully. In addition, to assists and support the Sales Department by performing duties and responsibilities.
PAY: $60,000 - $70,000 + Commission
DUTIES AND RESPONSIBILITIES:
<ul>
<li>Generates and develops new business to meet specified goals for catering and rooms.</li>
<li>Maintains and nurtures new and existing client relationships.</li>
<li>Manages consistent growth within particular client base.</li>
<li>Makes and develops contacts with selected staffing clients and strategic partners.</li>
<li>Develops customer relations including but not limited to sales leads, research, cold calling, qualifying leads, developing leads, and customer service.</li>
<li>Maintains and develops client relations for new and established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations.</li>
<li>Develops and implements a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts.</li>
<li>Seeks and creates opportunities to expand business with current clients identifies further business needs and develops and presents solutions.</li>
</ul>
<ul>
<li>Completes necessary paperwork for the execution of an event; Staffing, Table, chafers, linens, etc.</li>
<li>Communicate and Coordinate with all department heads to ensure all staff is aware of the events and prepared to assist guests with questions for upcoming group events.</li>
<li>Attend all weekly BEO meetings</li>
<li>Communicate and schedule proper staffing needs for group events to ensure a successful program</li>
<li>Coordinate and setup room design for events based on BEO and salesperson requirements </li>
<li>Perform a monthly inventory of banquet supplies and accessories to ensure that all items are properly cleaned and stored</li>
<li>Supervises set-up, preparation, service, and tear down of events, and assists as necessary.</li>
<li>Serves as a professional liaison between the group event’s contact person and the organization</li>
</ul>
<ul>
<li>Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analyses.</li>
<li>Analyzes existing and anticipated client needs and promote company services to fill such requirements.</li>
<li>Formulates the overall objectives and strategy to develop a high-value relationship within all targeted areas of the accounts.</li>
<li>Understands prospective client’s culture, product portfolio, competitive position, financial state, investment plan, organization structure, and key decision makers.</li>
<li>Functions as liaison between client companies and operations staff.</li>
<li>Performs other related duties as assigned by management.</li>
<li>Process Group Room Contracts for turnover from Director of Marketing and Sales</li>
<li>Verify group blocks transfer correctly from the system including rooms and rates input group reservation data.</li>
<li>Apply concessions to group reservations (upgrades, special rates, comp nights, etc) supply group contact, catering, or sales with rooming list and pick-up reports when requested.</li>
<li>Provide administrative support to Sales Team as needed:
<ol>
<li>Assists coordinate site inspections, expense reports &amp; email follow-ups Assist Director of Sales and Marketing with Reservations, Tradeshows, etc.</li>
<li>Assist with Group Resumes</li>
<li>Assists with writing proposals and creation of agreements.</li>
<li>Assist in market research to drive and develop prospects </li>
</ol>
</li>
<li>Performs general secretarial duties including typing, filing, word processing, and answering phones.</li>
</ul>
<ul>
<li>Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events</li>
<li>Oversee the efforts of the event for the hotel. Lead by example and mentor team members to effectively implement smart strategies</li>
<li>Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed</li>
<li>Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up</li>
<li>Negotiate with clients for banquets, meetings, and other functions, all arrangements, suggesting menus, bar set up, and room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure the success of the function</li>
<li>Understand the impact of Banquet operations on the overall success of the hotel </li>
</ul>

Catering & Rooms Sales Manager

<h3>Job Description</h3>
Job Description
Position: Field Sales Representative (Bilingual)
Must live in Miami-Dade County
Earn $125K–$250K+ We provide hot leads daily – you focus on selling and closing.
Responsibilities • Test water in homes • Present &amp; sell water treatment systems • Close sales on the spot • Complete simple paperwork
Requirement • Bilingual in English &amp; Spanish • Previous sales experience • Own a car or truck • Motivated &amp; outgoing • Must live in Miami-Dade County
Position Offer • $125K–$250K+ earning potential • Hot leads provided daily – no canvassing • Training &amp; career growth • Supportive team environment
Apply Now: Submit your resume &amp; phone number. Qualified candidates will be contacted for a phone interview.
 #hc219320

Field Sales Representative (Appointments Provided)

<h3>Job Description</h3>
Job Description
Who We Are
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. 
With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. 
OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. 
Come join us! For more information visit OWLServices.com and follow us on LinkedIn.
Role
As an Account Billing Coordinator, you’ll play a key role in managing daily accounting tasks, supporting invoice processing, and ensuring the accuracy of invoices before submitting to customers. You’ll work closely with team members across departments and business units, providing essential support to our team. This position is ideal for someone who thrives in a fast-paced environment, loves digging into details, and enjoys being part of a collaborative group. 
Key Responsibilities:
<ul>
<li>Invoice Management: Create and distribute invoices to clients, ensuring they align with contractual terms and service records.</li>
<li>Payment Tracking: Monitor payments from clients, apply them to corresponding accounts, and reconcile any discrepancies.</li>
<li>Client Communication: Act as the primary contact for client billing inquiries, resolving disputes and providing information professionally.</li>
<li>Accounts Receivable Maintenance: Maintain and update accounts receivable by ledgers and client billing files to ensure data accuracy.</li>
<li>Aging Reports: Monitor aging reports and proactively follow up on overdue accounts to facilitate timely payment collection.</li>
<li>Collaboration: Work with internal departments to verify that all billable services and products are captured and recorded correctly.</li>
<li>Financial Reporting: Assist in preparing regular financial reports, including accounts receivable summaries for management review.</li>
<li>Month-End Closing: Participate in month-end closing procedures by ensuring all billing activities for the period are completed and reconciled.</li>
</ul>
Qualifications: 
<ul>
<li>5+years of experience in an accounting or bookkeeping role preferred.</li>
<li>Strong understanding of basic accounting principles and financial processes.</li>
<li>Proficiencyin Microsoft Excel </li>
<li>Exceptional attention to detail and organizational skills.</li>
<li>Excellent communication skills, both written and verbal.</li>
<li>Ability to handle sensitive information with confidentiality.</li>
<li>Strong problem-solving abilities and willingness to take initiative.</li>
<li>Petroleum industry experience a plus</li>
</ul>
Compensation and Benefits
<ul>
<li>10 Paid Holidays </li>
<li>Flexible Time Off</li>
<li>401(k) Company Match</li>
<li>Health, Dental, and Vision Insurance</li>
<li>HSA and FSA</li>
<li>Disability &amp; Occupational Accident Insurance</li>
<li>Company-Paid Life Insurance Policy</li>
<li>Employee Assistance Program (EAP)</li>
<li>World-class paid training program for you to learn the skills for long term career success.</li>
</ul>

Account Billing Coordinator

<h3>Job Description</h3>
Job Description
This needs relocation to the Caribbean.

Job Title: Assistant Director of Food &amp; BeverageReports To: Director of F&amp;B / General Manager / Resort Manager
Position Summary
The Assistant Director of Food &amp; Beverage leads and supports all culinary and beverage operations across multiple outlets to ensure exceptional guest experiences, operational excellence, and strong financial performance. This position requires a strategic, service-driven leader with a creative culinary vision and a hands-on management approach. The ideal candidate brings extensive luxury resort experience, specifically within Caribbean island environments, and strong proficiency in PMS systems, including Opera and Micros.
Key Responsibilities
<ul>
<li>Provide leadership, coaching, and development to culinary and service teams to deliver world-class F&amp;B experiences.</li>
<li>Oversee daily operations across all restaurants, bars, lounges, and banquet venues, ensuring excellence in service, quality, and presentation.</li>
<li>Develop and enhance menus, seasonal offerings, and beverage programs aligned with brand standards and guest expectations.</li>
<li>Manage budgets, cost controls, labor planning, and financial performance to ensure profitability without compromising quality.</li>
<li>Ensure full compliance with health, safety, and sanitation regulations.</li>
<li>Partner with marketing and sales teams to design and execute promotions, activations, and special events.</li>
<li>Monitor guest feedback and implement continuous improvements to meet and exceed service benchmarks.</li>
<li>Utilize PMS systems, including Opera and Micros, for reservations, billing, reporting, and overall operational efficiency.</li>
<li>Build a culture of teamwork, accountability, and ongoing professional development.</li>
<li>Allocate approximately 65–70% of time to operational oversight and 30–35% to administrative duties.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>A strong, positive attitude and leadership presence are essential.</li>
<li>Minimum 2 years of experience as Assistant Director of Food &amp; Beverage or at least 5 years of experience as Restaurant Manager overseeing multiple outlets.</li>
<li>Proven multi-venue management experience.</li>
<li>Experience managing large teams of 100+ staff.</li>
<li>International 5-star hotel background (U.S. or Middle East markets preferred).</li>
<li>Caribbean island luxury resort experience is required.</li>
<li>U.S. or European luxury hotel experience is strongly preferred.</li>
<li>Excellent command of English; additional languages are an advantage.</li>
<li>Exceptional communication, presentation, and interpersonal skills.</li>
<li>Passion for personalized guest experiences; highly motivated, adaptable, and proactive.</li>
<li>Strong organizational skills with the ability to solve problems effectively.</li>
<li>Flexible schedule with availability to work evenings, weekends, and holidays as needed.</li>
<li>Proficiency in Microsoft Office, guest reservation systems, POS platforms, and PMS Opera and Micros.</li>
<li>Food Handler and Alcohol Awareness certifications (where applicable).</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience within Forbes-rated or comparable luxury properties.</li>
<li>Familiarity with Caribbean culinary preferences and ability to integrate local flavors into menus.</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Salary: USD $65,000–$70,000 annually</li>
<li>Bonus: Annual performance bonus</li>
<li>Additional Benefits: Housing and full relocation package</li>
<li>Open to first-time Assistant Director-level candidates with a minimum of 5 years of Restaurant Manager experience.</li>
</ul>

Assistant Director of Food and Beverage

<h3>Job Description</h3>
Job Description
Customer Service Representatives typically liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure the timely processing of customer RFQ’s; spot quote follow up; purchase order review; and order entry activities for the successful delivery of products and services according to customer needs. CRMs are responsible to follow up on outstanding quote activity, analyzing wins and losses for opportunities to gain future business. They collaborate closely with Quotation and post-order Customer Service Specialists and other Sales staff and often liaise with internal teams such as Product Management, Quality, and Materials Management regarding issues such as pricing, delivery, and terms to ensure the accuracy of quotes and to address customer inquiries and facilitate the timely and effective resolution of customer concerns and disputes. They build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trusted advisor relationship with key customer stakeholders and decision-makers; and listen to understand the customer’s environment, influences, and challenges in the interest of building customer loyalty and creating exceptional customer experiences.
This role is specifically for the team that works with Latin American accounts. Spanish and/or Portuguese language fluency is required.
 
See attachment for more details
 
Experience &amp; Education 
✓ High School Diploma 
✓ 2-5 Years of Related Work Experience or 2 years College
 
Job-Related Knowledge 
✓ B2B Customer Service Fundamentals 
✓ Proficient with ERP Software and Salesforce or Similar CRM Application 
✓ Advanced Data Entry
✓ Portuguese and/or Spanish fluency
 
Who We Are
Proponent is the world’s largest independent, employee-owned distributor of aircraft parts, serving customers worldwide. With more than 600 employees across 14 global locations, we take pride in helping keep thousands of aircraft flying safely and efficiently every day. For over 50 years, we’ve built the systems, relationships, and expertise that aviation relies on, from responsive quoting and on-time shipments to data-driven improvements that reduce turnaround time and cost. As a 100% employee-owned company, everyone at Proponent is an owner, which means we share responsibility for our success, look out for one another, and bring dedication and creativity to aviation logistics. Guided by our core values, empathy, intelligence, agility and integrity, we work as a trusted partner to keep aircraft in service and customers moving forward. At Proponent, you’ll join a global team committed to doing things right and supporting each other, helping keep aircraft flying and the world connected.
 
What We Offer 
• Employee Stock Ownership Plan 
• Medical, Dental, Vision 
• 8 paid holidays 
• Dedication to work/life balance 
• Engaging and active work environment

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