<h3>Job Description</h3>
Job Description
 
Why CCI? CCI Systems, Inc. is an Employee-Owned Telecommunications Company based in Iron Mountain, MI with 60+ years of industry knowledge and experience. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We offer a comprehensive benefits package, competitive pay, flexibility, paid on-the-job training, overtime, professional development, and inspire you to be bold, yet accountable. We value our employee’s hard work and determination and REWARD results all while having fun! 
Our mission is to make life better by connecting people through innovative communication systems.
We are seeking Permit Specialists to play crucial role in overseeing the permitting process for obtaining public rights of way and utility pole permits for infrastructure projects, ensuring compliance with relevant laws to achieve permit approvals. They serve as a critical liaison between government entities, utility companies, and construction teams to facilitate smooth and efficient progress of permit approvals within the designated right of way areas.
 
Responsibilities
<ul>
<li>Receive and enter incoming work from various sources (email, PDFs, paper, FTP sites, customer databases, etc.) into online database software accurately, and within established timeframes.</li>
<li>Manage the preparation of all necessary documentation for permit submissions, including applications, maps, and legal descriptions. Ensure that all permitting documentation is accurate, complete, and in compliance with regulatory standards.</li>
<li>Liaising with governmental agencies, utility companies, and other stakeholders to coordinate right of way activities and ensure compliance with all applicable laws and ordinances.</li>
<li>Maintaining accurate records and documentation of permits, including associated plans and maps, ensuring that all documents are current and properly filed.</li>
<li>Work on multiple permitting projects, ensuring that they progress on schedule, within budget, and in accordance with permit conditions.</li>
<li>Overseeing and managing the processing of permit fees and invoices, ensuring accurate and timely billing, payment tracking, and reconciliation for all right of way permit-related transactions.</li>
<li>Addressing and resolving revisions, conditions, conflicts, or disputes that arise during the permitting approval process.</li>
<li>Assist with the planning and coordination of all Aerial and Under permit activities, ensuring compliance with local, state, and federal regulations. Oversee the development and implementation of strategic plans to acquire necessary permits in a timely and cost-effective manner.</li>
<li>Act as the primary point of contact for internal stakeholders, including government agencies, utility companies, and landowners, to negotiate terms and facilitate the permit acquisition process. Build and maintain relationships to ensure smooth project progression. </li>
<li>Analyze permit data to identify trends, efficiencies, and areas for improvement, and develop ad hoc reports to support decision-making and strategic planning for department management and permitting teams.</li>
<li>Setting up and managing internal projects using workflow management software, ensuring that all necessary tasks are defined, appropriately assigned,and integrated into the project timeline for efficient execution and tracking.</li>
<li>Provide leadership assistance and direction to the permitting teams and other departments, setting clear goals and expectations. </li>
<li>Continuously evaluate and improve permitting processes and procedures. Implement best practices and leverage technology to increase efficiency, reduce errors, and streamline operations.</li>
<li>Other duties or special projects, as assigned.</li>
</ul>

Qualifications
<ul>
<li>Associate degree in Business Administration or related field preferred.</li>
<li>5+ Years Experience in Utility Right of Way permitting. </li>
<li>Associate degree in business administration or related field. </li>
<li>National Electrical Safety Code (NESC) Certifications</li>
<li>Proficient knowledge of O-Calc Pro, NJUNS, ALDEN, Auto CADD software experience.</li>
<li>Proficient knowledge of utility pole infrastructure and the make-ready processes.</li>
<li>Proficient knowledge of Railroad permitting processes.</li>
<li>Proficiency in understanding and applying local, state, and federal right of way regulations and standards. </li>
<li>Proficiency in understanding and applying utility pole regulations and standards. </li>
<li>Ability to manage multiple complex projects, coordinate multiple tasks, and maintain schedules and budgets.</li>
<li>Skilled in negotiating with property owners, public officials, and contractors, and resolving disputes effectively. </li>
<li>Strong analytical skills to assess permit applications, interpret data, and make informed decisions.</li>
<li>Excellent verbal and written communication abilities for clear and concise interaction with various stakeholders.</li>
<li>Familiarity with GIS software, workflow management systems, and other technical tools used in permit coordination.</li>
<li>Meticulous attention to detail in reviewing applications, plans, and legal documents related to ROW/Easements and Pole Owners.</li>
<li>Experience in working in a fast-paced environment with multiple teams, providing guidance and ensuring proper training.</li>
<li>Strong customer service skills to assist applicants and maintain positive relations with the public and other agencies.</li>
<li>Ability to adapt to changing laws, technologies, and environments within the scope of right of way permit management and infrastructure development.</li>
<li>The capacity to effectively prioritize and manage tasks with minimal supervision, maintaining productivity and meeting deadlines in a remote work environment.</li>
<li>Knowledge of cable and fiber optic design and basic construction practices. </li>
</ul>
Shift is full-time Monday – Friday between the hours of 8:30am – 5:00 pm CST. Must be flexible, and willing and able to work outside normal business hours, as necessary.

Permit Specialist

<h3>Job Description</h3>
Job Description

Job Title
BSA AML Analytics Officer
 

Banesco USA is seeking a BSA AML Analytics Officer for our BSA &amp; Compliance Department.

Primary Job Duties

<ul>
<li>Conduct reviews and testing of the transaction monitoring and screening systems:
<ul>
<li>Model review, including review of material changes to transaction monitoring model, screening systems, or business </li>
<li>Model calibration, including qualitative coverage review, statistical analysis, and sample testing </li>
<li>Interface with external parties for data &amp; model validation </li>
<li>Conduct qualitative reviews, statistical analysis and sample testing for new or modified transaction monitoring scenarios</li>
<li>Periodic review of whitelists used by the different systems of the bank </li>
</ul>
</li>
<li>Assist in the completion of BSA risk assessments, including quantitative analysis, qualitative reviews, writing reports, creating summary presentations, and maintaining documentation:
<ul>
<li>BSA AML/OFAC risk assessment </li>
<li>Foreign corresponding banking BSA risk assessment</li>
<li>Country Risk assessment </li>
<li>BSA risk assessments of new products, services, threats, and trends. </li>
</ul>
</li>
<li>Conduct periodic reviews of the customer and account risk rating methodology:
<ul>
<li>Statistical analysis </li>
<li>Sample testing </li>
<li>Updating methodology document and maintaining documentation </li>
<li>Creating summary presentation </li>
</ul>
</li>
<li>Conduct reviews and testing of enhanced due diligence requirements and review schedule</li>
<li>Serve as a subject matter and systems expert for the transaction monitoring and screening systems
<ul>
<li>Review and test new releases </li>
<li>Collaborate with MIS, IT and BSA to troubleshoot various items </li>
</ul>
</li>
<li>Review, revise, or draft procedures or job aids regarding primary job duties </li>
<li>May have the opportunity to cross-train or assist with other risk analytics tasks such as:
<ul>
<li>Assist with the implementation of model risk management policy for other bank models </li>
<li>Conduct statistical &amp; other quantitative analyses, including financial and risk modeling </li>
</ul>
</li>
<li>Collaborates in driving the continued development of a risk management culture through communication and educational activities that emphasize the importance of risk management in all aspects of business and corporate decision making.</li>
<li>Participates in various committees of the bank and as necessary responsible for presenting at those committees. </li>
<li>Responsible for completing annual training program assigned.</li>
</ul>
<ul>
<li>Performs other functions and/or duties as assigned. </li>
</ul>

Job Requirements 

<ul>
<li>Education: Bachelor’s Degree or Master’s in Business Administration, Economics, Finance or equivalent work experience. </li>
<li>Experience: Four (4) years of experience in the Banking industry in the BSA or Risk unit or related field. </li>
<li>Proficient and advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.) and Microsoft SQL</li>
<li>Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.</li>
<li>Strong verbal and written communication skills, ability to communicate at all levels of the organization, Regulatory Agencies representatives, and External and Internal Auditors.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Knowledge of the bank’s system and processing activities. </li>
<li>Knowledge of related State and Federal banking compliance regulations, including specific experience with BSA/AML, is required.</li>
<li>Strong analytical skills in order to detect and identify weaknesses in the bank’s systems and the ability to identify the root cause of the weakness. </li>
<li>Strong presentation skills to various levels of the organization.</li>
<li>Ability to multi-task, with strong organization, time-management and prioritizing skills. </li>
<li>Strong customer service skills, ensuring satisfaction of both internal and external customers. </li>
<li>Ability to work and complete task producing high quality results within a fast-paced environment. </li>
</ul>

Benefits &amp; Perks

<ul>
<li>Competitive base salary.</li>
<li>Paid time off.</li>
<li>Hybrid schedule.</li>
<li>401k with employer match.</li>
<li>Tuition reimbursement.</li>
<li>Paid parental leave.</li>
<li>Medical, Dental, Vision.</li>
<li>Life Insurance.</li>
<li>Supplemental Insurances.</li>
<li>Short-Term &amp; Long-Term Disability Benefits.</li>
<li>Free parking.</li>
<li>On-site Cafeteria.</li>
</ul>
 
 
About Us 
 
 
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries. 

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.

#LI-HYBRID

BSA AML Analytics Officer

<h3>Job Description</h3>
Job Description

Job Summary: 
We are looking for an experienced Poker Host/Hostess to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. 
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
 
Qualifications
<ul>
<li>Must be able to communicate in English </li>
<li>High school diploma or equivalent</li>
<li>Must be able to obtain and maintain a Tribal Gaming License</li>
<li>Working knowledge PC skills including MS Word and Excel</li>
<li>Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines</li>
<li>Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction</li>
<li>Be able to work indoors and be exposed to various environmental contaminants including smoke</li>
<li>Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned</li>
<li>Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives</li>
<li>Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner</li>
<li>Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li>
<li>Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods</li>
</ul>

Responsibilities
The primary responsibility of the Poker Host/Hostess is greeting patrons, maintaining accurate waiting lists for all games and exchanging cash for chips for patrons when called upon. All duties are to be performed within the guidelines of the Miccosukee Casino and Resort, Internal Control Standards and Tribal Gaming Agency policies, practices, and procedures.
<ul>
<li>Calling patrons according to waiting list when seats become available </li>
<li>Open and maintain games</li>
<li>Promote positive customer relations at all times. Escorting customers to tables</li>
<li>Assist in keeping the Poker Room neat and clean, thereby eliminating safety hazards </li>
<li>Obtain food, beverage and porter services for patrons when needed </li>
<li>Provide buy-ins to players. Makes cash and chip exchanges for patrons and dealers when needed</li>
<li>Calculates totals for customers chips and pays out cash for chips collected</li>
<li>Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary </li>
<li>Provide fills for dealers when needed</li>
<li>Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions</li>
<li>Responsible for bank fills and chips purchasing </li>
<li>Adhere to the Miccosukee Service Expectations </li>
<li>Maintain complete knowledge of and comply with all departmental policies and procedures</li>
<li>Maintain confidentiality of pertinent casino data</li>
<li>Must be knowledgeable with all Title 31 rules and regulations</li>
<li>Ensure full compliance with departmental Internal Controls, policies, procedures and regulations in relation to Title 31</li>
<li>Record all Title 31 cash in/out transactions at the established threshold and knowledgeable in recording transactions in the compliance system</li>
<li>Maintain clear and open communication with guests, managers and team members</li>
<li>Consistent and regular attendance is an essential function of this job</li>
<li>Performs other related duties as assigned</li>
</ul>

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino &amp; Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.
The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
 30 hours

Poker Host/ess + Tips (Part-Time)

<h3>Job Description</h3>
Job Description

Job Summary: 
We are looking for a strategic and detail-driven Database Marketing Specialist to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. 

We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023, 2024 and 2025 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications
The Database Marketing Specialist supports the execution, analysis, and optimization of casino marketing campaigns by managing player data, segmentation, campaign setup, and performance reporting. This role is responsible for ensuring marketing offers, promotions, and communications, including campaigns involving large allocations of promotional funds, are accurately built, validated, compliant with gaming regulations, and aligned with player value and behavior. 

<ul>
<li>Associate’s or Bachelor’s degree in Marketing, Business, Analytics, or related field required.</li>
<li>2–4 years experience in database marketing, casino marketing, database management, data analysis, or loyalty analytics preferred.</li>
<li>English required; Bilingual (English/Spanish) preferred</li>
<li>Proficiency in data analysis tools (e.g., SQL, Excel, SAS) and experience working with CRM and casino management systems.</li>
<li>Experience with campaign setup, including assignment, validation, and reconciliation of large promotional fund values (e.g., free play, point awards, multipliers, and drawings).</li>
<li>Experience working with large datasets, campaign segmentation, promotional eligibility logic, and automation.</li>
<li>Strong analytical skills with the ability to translate complex data into clear, actionable insights.</li>
<li>Excellent communication and presentation skills, with the ability to support cross-functional teams and leadership requests.</li>
<li>Knowledge of marketing principles, loyalty marketing, reinvestment modeling, and digital marketing trends.</li>
<li>Detail-oriented with a strong quality-control, compliance, and audit-readiness mindset.</li>
<li>Proactive and able to work independently while escalating risks, variances, or anomalies appropriately.</li>
<li>Strong problem-solving skills and the ability to think strategically while meeting deadlines.</li>
<li>Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure.</li>
<li>Must be able to work with others, receive direction, communicate clearly, and provide feedback to achieve department goals and objectives.</li>
</ul>
Responsibilities
The Database Marketing Specialist is responsible for managing, analyzing, and executing database-driven casino marketing campaigns, including campaign setup involving significant promotional fund allocations. This role supports marketing strategy through accurate execution, analysis, compliance, and documentation. All duties are performed in accordance with departmental standards and Tribal Gaming Agency policies, practices, and procedures.
<ul>
<li>Build and execute database-driven marketing campaigns, including segmentation, eligibility logic, scheduling, and assignment of large promotional fund values such as free play, bonus points, multipliers, drawings, and kiosk offers.</li>
<li>Validate promotional budgets and funding amounts prior to deployment; reconcile system funding against approved budgets and escalate discrepancies to the Database Marketing Manager.</li>
<li>Maintain player and campaign data accuracy through validation, cleansing, deduplication, and documentation.</li>
<li>Analyze campaign, loyalty, and promotional data to identify trends, performance variances, reinvestment effectiveness, and player behavior shifts.</li>
<li>Produce regular and ad-hoc reports detailing redemption, engagement, theoretical vs. actual performance, reinvestment, and ROI for leadership review.</li>
<li>Develop player segmentation strategies based on theoretical win, ADT, frequency, tier status, and behavioral indicators to support targeted marketing efforts.</li>
<li>Support loyalty program initiatives including tier qualification, tier maintenance, point accrual, bonus awards, and promotional troubleshooting.</li>
<li>Ensure all campaigns and promotional executions comply with internal controls, gaming regulations, and data governance standards; maintain documentation to support audits and regulatory reviews.</li>
<li>Partner with Promotions, Creative Services, Player Development, IT, Finance, and Guest Services to ensure accurate execution and communication of campaigns.</li>
<li>Uphold Miccosukee Service Expectations, maintain reliable attendance, and perform other related duties as assigned</li>
</ul>
This position operates in a dynamic resort and office environment and requires the ability to:
<ul>
<li>Move throughout the property as needed</li>
<li>Use standard office and design equipment</li>
<li>Work indoors with potential exposure to environmental factors common to a casino resort setting</li>
</ul>

The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
 45 hours

Database Marketing Specialist

<h3>Job Description</h3>
Job Description
RESPONSIBILITIES
<ul>
<li>
Conducts on-boarding calls for new corporate clients on company online university platform
</li>
<li>
Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
</li>
<li>
Keeps accurate data and notes in the CRM database for client information and details
</li>
<li>
Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
</li>
<li>
Learns company content in order to correctly coach clients on the material
</li>
<li>
Participates in company events that host corporate clients
</li>
<li>
Answering all inbound phone calls to the company
</li>
<li>
Moderating events online for the company 
</li>
</ul>
 
SKILLS &amp; QUALIFICATIONS
<ul>
<li>
High school diploma or GED preferred
</li>
<li>
Professional phone skills
</li>
<li>
Sales experience a plus
</li>
<li>
Experience in previous customer support role
</li>
<li>
Strong written and verbal communication skills
</li>
<li>
Positive attitude and desire to help others
</li>
<li>
Competent problem solver
</li>
<li>
Technical aptitude with the ability to learn software programs
</li>
<li>
Ability to type around 40 words per minute, (wpm)
</li>
<li>
Experience with Google Drive, Sheets, and Docs
</li>
<li>
Experience with HubSpot or other customer relationship management software, a plus
</li>
<li>
Computer software skills including Microsoft Office, Google Suite and Mac operating systems
</li>
</ul>

Client Support

<h3>Job Description</h3>
Job DescriptionSenior Client Support &amp; Onboarding Specialist Role Overview
The Senior Client Support &amp; Onboarding Specialist is a senior-level, hands-on role responsible for onboarding and supporting corporate clients using Cardone Training’s online university platform. This position serves as a trusted, experienced resource on the Client Support team, handling escalated client needs, supporting team consistency, and ensuring an exceptional client experience.
Responsibilities
<ul>
<li>
Conduct onboarding calls for new corporate clients on the Cardone Training online university platform
</li>
<li>
Serve as a primary point of contact for corporate clients following the initial sale
</li>
<li>
Guide clients through the onboarding process to ensure successful platform usage and adoption
</li>
<li>
Handle complex or escalated client questions and support issues
</li>
<li>
Maintain accurate and detailed client records and notes within the CRM
</li>
<li>
Monitor and support the Client Support inbox (Zendesk), ensuring timely and professional responses
</li>
<li>
Assist with training and supporting new or junior team members on tools, systems, and client communication standards
</li>
<li>
Maintain a strong working knowledge of Cardone Training content to properly coach and support clients
</li>
<li>
Answer inbound phone calls and provide professional customer support
</li>
<li>
Moderate and support live online trainings, events, and corporate sessions
</li>
<li>
Participate in company events involving corporate clients as needed
</li>
<li>
Identify recurring client issues or process gaps and communicate feedback to leadership
</li>
</ul>
Qualifications
<ul>
<li>
High school diploma or GED required
</li>
<li>
Minimum of 3 years of experience in customer support, onboarding, or client success roles
</li>
<li>
Strong professional phone presence and customer service skills
</li>
<li>
Experience supporting or mentoring peers preferred
</li>
<li>
Excellent written and verbal communication skills
</li>
<li>
Strong problem-solving skills and attention to detail
</li>
<li>
Positive, reliable, and service-oriented attitude
</li>
<li>
Technical aptitude with the ability to learn new systems quickly
</li>
<li>
Typing speed of approximately 40+ words per minute (WPM)
</li>
<li>
Experience with Google Workspace (Drive, Sheets, Docs)
</li>
<li>
Experience with CRM platforms such as HubSpot and support tools such as Zendesk preferred
</li>
<li>
Proficiency with Microsoft Office, Google Suite, and Mac operating systems
</li>
</ul>

Sr. Client Support

<h3>Job Description</h3>
Job Description

Job Summary: 
We are looking for an experienced Bingo Office Clerk to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. 
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications
<ul>
<li>High school diploma or equivalent.</li>
<li>Basic mathematical skills.</li>
<li>Maintain adherence to Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS).</li>
<li>Cash handling and credit card transaction experience preferred. </li>
<li>Basic knowledge of proper office procedures</li>
<li>Minimum 1 year of customer service preferred.</li>
<li>Be courteous and show genuine care for all co-workers and guest(s)</li>
<li>The ability to work well in a team environment</li>
<li>Proficient in the English language.</li>
<li>Second language is an asset.</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment. </li>
<li>Maintain a professional appearance and manner at all times.</li>
<li>Excellent guest service skills, as well as excellent communication skills.</li>
<li>Good interpersonal skills -Outgoing personality.</li>
<li>Able to stay calm in difficult situations</li>
<li>Must be willing to work a variety of day/night and weekend shifts. </li>
<li>Meet/exceed customer expectations and answer all related inquiries.</li>
<li>Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.</li>
</ul>

Responsibilities
The primary responsibility of the Bingo Office Clerk is to conduct general office duties within the Bingo Department providing administrative and clerical support to all areas of the Bingo operations. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.
<ul>
<li>Support all areas within Bingo operations.</li>
<li>Be knowledgeable of all bingo games, specials and promotions.</li>
<li>Verifies winning cards, calculates prize money, and provides funds to winning customers.</li>
<li>Performs cash and credit card transactions.</li>
<li>Provides customer service to all Bingo players.</li>
<li>Attends required trainings in relation to gaming operations and requirements. </li>
<li>Performs all functions in accordance with applicable Tribal, Federal, and other applicable laws and gaming rules and regulations. </li>
<li>Stay abreast of all rules and regulations to ensure compliance.</li>
<li>Every staff member is expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies; they are also expected to work collegially and to support all the teams with which they have contact in achieving the Enterprise’s objectives. </li>
<li>Any other duty as required commensurate with the position, department, and organization.</li>
</ul>

The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
 Wednesday to Sunday from 5pm to 11pm 30 hours

Bingo Office Clerk + Tips (Part-Time)

<h3>Job Description</h3>
Job Description
As part of the Subway® Team, you as a Sandwich Artist ® will focus on four main things:

<ul>
<li>Providing an excellent Guest experience</li>
<li>Preparing and serving great food&nbsp;</li>
<li>Keeping restaurants clean and beautiful</li>
<li>Being a Team player</li>
</ul>
Key parts of your day to day will consist of:&nbsp;

<ul>
<li>Working with our Guests to knowledgeably recommend meal options and fulfill their orders from start to finish</li>
<li>Upholding food safety standards as you prepare and serve fresh food daily</li>
<li>Working with your teammates to keep all areas of the restaurant clean while maintaining a pleasant atmosphere for our Guests</li>
</ul>
As a Subway® Team Member, you’ll have access to:&nbsp;

<ul>
<li>Brand partnership discounts</li>
<li>Scholarship Opportunities</li>
<li>Opportunity to earn University course credits</li>
<li>Hands on career experience in a restaurant business</li>
</ul>
 
PREREQUISITES
Education: Some high school or equivalent
Experience: No previous experience required&nbsp;
 
ESSENTIAL FUNCTIONS&nbsp;
Ability to understand and implement written and verbal instruction.&nbsp;
 
Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.&nbsp;
 
*You will receive training on your roles and responsibilities&nbsp;
&nbsp;Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location

Sandwich Artist

<h3>Job Description</h3>
Job DescriptionRole Overview
The Front Desk Receptionist is a high-visibility role responsible for managing the front-of-house experience and supporting daily office operations. This position serves as a trusted, senior presence at the front desk, ensuring a professional, secure, and welcoming environment while supporting office efficiency, consistency, and process excellence.
The ideal candidate demonstrates strong judgment, exceptional communication skills, and the ability to operate confidently in a fast-paced, dynamic environment.
Key Responsibilities
<ul>
<li>
Serve as the primary point of contact for all visitors, guests, and inbound communications, representing the company with professionalism and confidence
</li>
<li>
Greet and welcome visitors in a courteous, polished, and service-oriented manner
</li>
<li>
Answer and route incoming phone calls promptly and professionally
</li>
<li>
Enforce office security procedures by verifying scheduled visitors, ensuring guest sign-in compliance, and notifying appropriate personnel of arrivals
</li>
<li>
Maintain a clean, organized, and professional reception area and common spaces at all times
</li>
<li>
Manage and track visitor activity, calls, and inquiries with accuracy and discretion
</li>
<li>
Coordinate scheduling and meeting support for office teams as needed
</li>
<li>
Receive, sort, and distribute mail, packages, and deliveries
</li>
<li>
Monitor office supply inventory and coordinate restocking as needed
</li>
<li>
Maintain and organize office filing systems and front desk documentation
</li>
<li>
Operate standard office equipment including copiers, scanners, fax machines, and computers
</li>
<li>
Serve as a point of escalation for front desk or visitor-related issues
</li>
<li>
Support onboarding or training of new front desk or administrative staff as needed
</li>
<li>
Identify opportunities for improving front desk operations, office flow, and visitor experience
</li>
<li>
Support ad-hoc administrative and operational tasks as assigned
</li>
</ul>
Qualifications &amp; Experience
<ul>
<li>
High school diploma or GED required
</li>
<li>
3+ years of experience in a receptionist, front desk, or administrative support role
</li>
<li>
Proven ability to manage front desk operations independently
</li>
<li>
Strong professional phone presence and in-person communication skills
</li>
<li>
Excellent written and verbal communication skills in English
</li>
<li>
High level of organization, attention to detail, and time management
</li>
<li>
Ability to multitask and prioritize effectively in a fast-paced environment
</li>
<li>
Strong interpersonal skills with a calm, confident, and service-oriented demeanor
</li>
<li>
Reliable, punctual, and dependable with a strong attendance history
</li>
<li>
Demonstrated ability to work cross-functionally with internal teams
</li>
</ul>
Required Skills &amp; Attributes
<ul>
<li>
Exceptional written and verbal communication skills
</li>
<li>
Proactive, take-initiative mindset with sound judgment
</li>
<li>
Organized, detail-oriented, and deadline-focused
</li>
<li>
Strong ability to manage competing priorities
</li>
<li>
Team-oriented with the ability to lead by example
</li>
<li>
Interest in process improvement and operational efficiency
</li>
<li>
Basic project coordination and task management skills
</li>
</ul>

Front Desk Receptionist

<h3>Job Description</h3>
Job Description
Full-Time Welding Instructor duties include teaching, directing, and coordinating academic activities and other academic-related activities. They support the administrative team to ensure the labs are up to code and in compliance, and participate in the curriculum and assessment committee. Lead Instructors are responsible for delivering high-quality instruction in their areas of expertise and ensuring that coursework aligns with institutional and regulatory standards. The Faculty member provides students with the knowledge and skills necessary in their chosen field of study by utilizing teaching skills, experience, and abilities to create a positive, nurturing and effective classroom environment in an effort to actively retain and successfully graduate, and obtain gainful employment from their program of study. This role requires a combination of academic credentials, professional experience, and relevant certifications to meet the field's expectations, depending on the program offering level.
 
Minimum Requirements:
<ul>
<li>Current Valid Certified Welder.</li>
<li>A combination of work experience and/or required credentials in the field they will be teaching:
<ul>
<li>Minimum of 2 years of successful teaching experience at the college level; preferably in the proprietary school setting; and a minimum of 2 years of work experience in the field.</li>
</ul>
</li>
</ul>
 
Essential Duties and Responsibilities:
<ul>
<li>Teaches a full time load (quarter credit is two courses per term; semester see faculty handbook)</li>
<li>Develop and deliver engaging course content, including lectures, assignments, and assessments, as outlined in the course syllabus.</li>
<li>Maintain accurate records of student performance, attendance, and grading.</li>
<li>Provide timely and constructive feedback to students, fostering a positive and supportive learning environment.</li>
<li>Comply with institutional policies and accreditation standards regarding faculty qualifications and instructional quality.</li>
<li>Complete a minimum of 8 hours of annual professional development training related to teaching or subject matter expertise.</li>
<li>Contribute to program improvement by collaborating with academic leadership and peers to enhance curriculum and instructional strategies. Promote a teaching-learning environment that encourages the academic progress of the students. </li>
<li>Maintain knowledge of the subject matter in the field(s) of appointment and create learning experiences to make the subject matter meaningful and relative to the students. </li>
<li>Maintains the content of the courses updated, and at a top level to achieve the highest standards of academic excellence possible.</li>
<li>Continuously relate the relevancy of all courses within the program to the current course being taught.</li>
<li>Provide, and review with students, a course syllabus on the first day of class that identifies the goals and objectives of the course, the teaching and evaluation methods, and the information and assignments that will be covered in the course</li>
<li>Submit course syllabi and lesson plans, to the Dean of Academic Affairs no later than the first day of class each term/module.</li>
<li>Provide exams and answer key to the Dean of Academic Affairs no later than the week before of the exam date.</li>
</ul>
 
Benefits:
<ul>
<li>Medical Coverage -Including additional options HSA, and FSAs - Dependent, and Health Care</li>
<li>Dental/Vision Insurance Coverage</li>
<li>12 Paid Holidays / Paid Time Off / Paid Volunteer Day </li>
<li>401[k] with 50% Employer Matching</li>
<li>Short-Term Disability Life Insurance</li>
<li>Supplemental Life Insurance Options </li>
<li>Growth Opportunities / Education Assistance and Professional Development Benefits</li>
</ul>
 
No Cost Benefits:
<ul>
<li>Group Life Insurance </li>
<li>Long Term Disability</li>
<li>Talent Referral Program </li>
<li>TicketsatWork - Discount Entertainment Program</li>
<li>Enjoy a paid day off on your birthday (available to full-time employees after two years)</li>
</ul>
 
Who We Are
NUC University has been the institution of choice for a diverse population for more than 40 years. The institution comprises nine locations in Florida (Deland, Kissimmee, Orlando, Lakeland, South Miami, Pembroke Pines, Tampa, South Florida, and DAVE School), seven campuses in Puerto Rico (Arecibo, Bayamón, Caguas, Mayagüez, Ponce, Río Grande, and Escorial), an IBC Technical Division with 12 locations in Puerto Rico, and the NUC Online Division with students all across US and Puerto Rico. It offers degrees at various levels, such as diploma, associate, bachelor’s, and master’s, in fields including Healthcare, Construction, Culinary Arts and Hospitality, Beauty, Visual Arts, Business Management, Technology, Health Studies, Criminal Justice, Psychology, and Education.
NUC University - Florida Technical College is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.
The selected applicant will undergo a background check, educational verification, and drug testing.

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