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<h3>Job Description</h3>
Job DescriptionAssistant Project Manager Job Description
Assistant Project Manager is a primarily technical position for individuals that typically possess between two and five years of experience within a consulting structural engineering or similar firm. This role is a progression of the Engineer roles below it and Project Engineers must possess all skills listed for those roles. This is primarily a project-oriented position. Individuals shall be capable of completing the technical portions of smaller projects, or significant portions of larger projects, accurately and completely, with minimal supervision and oversight. Projects are reviewed intermittently by Senior Project Managers or Principals. Assistant Project Managers are introduced to Project Management skills and tools and are expected to utilize them for their projects. The Assistant Project Manager’s performance is judged primarily on the accuracy and consistency of results as well as the level of independence with which those results are achieved.
Duties and ResponsibilitiesTasks
<ol>
<li>Generation of 3-D Building Information Models (BIM) and 3-D Structural Analysis and Design Models utilizing advanced software programs including the oversight of other technical staff in production of these items</li>
<li>Computer-aided and hand-calculated structural analysis, design, and detailing of steel, concrete, masonry, and timber systems including the oversight of other technical staff in production of these items</li>
<li>Design and detailing of both simple and complex framing details</li>
<li>Complete coordination of the structural design with other design professionals including Architects and Engineers of various disciplines</li>
<li>Complete preparation of deliverables including Construction Documents within the Autodesk REVIT environment</li>
<li>Review and review oversight of structural submittals and basic RFI’s</li>
<li>Construction Observation and Special Inspections</li>
<li>Provide management and direction for less experienced staff assigned to your projects</li>
</ol>
Deliverables
<ol>
<li>Production and issuance of complete and accurate deliverables including the assemblage of construction documents and reports</li>
<li>Production, compilation, and issuance of accurate and orderly-kept calculations by self or others</li>
<li>Production, compilation, and issuance of accurately extracted structural plans and details per JG drawing presentation standards</li>
<li>Production, compilation, and issuance of Field Observation, Inspection, and Investigative Reports per JG reporting standards</li>
</ol>
Project Management
<ol>
<li>Complete all individual and group training of and related to project management including:
<ul>
<li>Project budgeting (Ajera)</li>
<li>Proposal creation</li>
<li>Project initiation and closeout</li>
<li>Project costing / profit reports (Ajera)</li>
<li>Billing</li>
<li>Accounts Receivable</li>
</ul>
</li>
<li>Utilize those skills independently for smaller projects and in conjunction with more senior staff on larger projects</li>
</ol>
Knowledge RequiredTechnical
<ol>
<li>Mastery of Model Building Codes, i.e., FBC and IBC and Design Standards, i.e., ASCE-7</li>
<li>Mastery of Material Codes and Design Standards, i.e., ACI-318 and AISC Manuals of Steel Construction</li>
<li>JG design, BIM modeling, and drawing presentation standards, where applicable, and the ability to convey these standards to less experienced staff</li>
<li>Software user manuals, i.e., Autodesk REVIT, RAM SS, RAM Concept, Enercalc</li>
<li>Mastery of steel, concrete, masonry, and timber design methodology</li>
<li>Mastery of Field Observations and Reporting and how to provide direction in such situations to lesser experienced staff</li>
<li>How to effectively and affirmatively represent the Company in critical Client and Project related situations including kickoff meetings, coordination meetings, and site meetings</li>
</ol>
Managerial
<ol>
<li>Introductory Project Management as described above</li>
<li>Ability to positively guide and oversee less experienced technical staff assigned to your projects</li>
</ol>
Work Quality
<ul>
<li>Production of logical and accurate results backed by organized and clearly presented structural calculations that are easy for supervisors to understand</li>
<li>Follows JG’s design, BIM modeling, and drawing presentation standards, where applicable</li>
</ul>
<ul>
<li>Use of proper grammar within written and verbal communication</li>
<li>Production of neat, accurate, and graphically pleasing documentation including reports</li>
<li>Schedules timely in-house task/project quality reviews of his/her work and follows through on review comments</li>
</ul>
Time Management / Efficiency / Self-Motivation
<ul>
<li>Sets goals throughout the day for the completion of individual tasks.</li>
<li>Seeks collaboration with the supervisor in the determination of allotted time per task and produces work in the allotted time period.</li>
<li>Works to simplify computational and other tasks</li>
<li>Completes tasks on time and only once. Spends little time correcting errors or incomplete or erroneous documents.</li>
<li>Logs time accurately on a daily basis per Project Manager’s contractual agreements.</li>
<li>Voluntarily seeks job knowledge outside of office hours including the reading of textbooks, learning manuals, software manuals, and industry trade publications.</li>
</ul>
Communication and Teamwork
<ul>
<li>Provides communication point for small project teams</li>
<li>Speaks clearly and efficiently to colleagues, supervisors, clients, and other industry professionals. Uses accurate technical terminology</li>
<li>Writes grammatically correct, efficient, and technically accurate reports, emails, or other inquiries</li>
<li>Works collaboratively with others. Openly and thoroughly shares information with others</li>
</ul>
Leadership and Culture
<ul>
<li>Provides direction and positive feedback for small project teams.</li>
<li>Reaches out to instruct others when their technical acumen on a subject is greater than his/her colleague’s.</li>
<li>Displays an enthusiastic and positive attitude. Treats co-workers with respect. Works to resolve disputes, not promote them. Arouses enthusiasm in others and promotes their development.</li>
<li>Is an internal champion of JG. Sets positive examples to other employees.</li>
<li>Provides management with constructive suggestions on ways to make JG a better company and a better place to work.</li>
</ul>
Firm Promotion
<ul>
<li>Provides a positive client experience, particularly at parallel levels of other organizations.</li>
<li>Conducts his or herself in a professional manner with all industry contacts. Provides helpful consultation and recommendations to project team members.</li>
<li>Communicates accurately through verbal, electronic, and written channels. Always Promotes JG and their services.</li>
<li>Responds to client and project concerns and needs in a professional and timely manner.</li>
<li>Seeks and presents additional opportunities for JG through current and past industry contacts.</li>
<li>Participates in project or client presentations when individual’s skill set aligns with pursuit.</li>
</ul>

Assistant Project Manager

<h3>Job Description</h3>
Job Description
Job Description
8 week project to deploy over 4,000 pieces of equipment. High possibility for contract extension through end of year.&nbsp; • No travel, will be on site at hospital in Panama City FL
Top Skills' Details Troubleshooting. Vitual desktop. PC Devices. Skill Level o Testing devices o Placing devices, picking up o Base level of computer knowledge o Hook up devices o No major troubleshooting, any escalated issues add to issues list and have other team member resolve, then they test once resolved o Surveys of different areas within the hospital- label devices, count them, data drives, power connection, etc. o Daily check in call - working on a really tight schedule. 4,000 pieces of equipment to be deployed tested, 1000 computers alone o 10 line items to go through on each device o Will have someone there to guide them on area, then release them to complete project o Hospital environment - will not be in COVID rooms.&nbsp; o Required to wear a mask at all times • Regular work week, 8a-5p Monday - Friday • Need self-driven people able to manage themselves.&nbsp; • Good, strong personalities needed.&nbsp;

Network Administrator

<h3>Job Description</h3>
Job Description
&nbsp;Top Skills Details
1.) Experience troubleshooting wifi connectivity and access points (Client uses Aruba wireless devices) 2.) Basic understanding of Network OSI Model (Layers 1 - 3). 3.) Must have excellent communication skills (ability to take directions and relay back to technicians or in an email of some sort Description
Client is seeking &nbsp;Network Technician for a wireless enhancement / phone system port upgrade project This individual will be rolling out additional wireless access points to all 2500+ sites nationwide to cover operational enhancements to the back of the house areas within the Offices&nbsp;such as back offices, kitchen areas, etc. Client&nbsp;is upgrading their phone system ports to SIP. This person will be responsible for doing Network check outs, phone system port work, and working with carriers such as AT&amp;T vendors via phone. This person will be working closely with restaurant employees, 3rd party vendors, and the PM &amp; lead Engineer on this initiative.

Network Technician LVL 1

<h3>Job Description</h3>
Job Description
Description:
A Network Operations technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Cable services) will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc.
Our client is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Our client is the industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs.
As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services. You excel at connecting with clients, troubleshooting potential technical issues and proactively addressing situations by providing step by step directions towards a resolution. You accelerate the resolution process by collaborating with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. You report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance.
The ETS Technician will work with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint.
What you will do:
• Embody quality service by providing a reassuring voice during the resolution of a client’s networking or technical difficulties.
Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.
• Coordinate resolution efforts with additional departments while monitoring and apprising clients.
• Improve department processes and technologies through the investigation and identification of the root cause of technical problems.
Required keys for success:
• Experience in technical support environment in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment.
• Experience network troubleshooting in a 24/7 operations center.
• Experience working with either fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet,
• Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.
• Experience with network protocols, radio frequency (RF), routers, layer-2 switches, virtual private network (VPN), course wavelength division multiplexing (CWDM), hybrid-fiber coax (HFC) plant and delivery system, routing protocols and policies, Wi-Fi and voice over internet protocol (VoIP) platforms.
• Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide quality service.
• In-depth knowledge of enterprise hardware and software technical environments.
• Know the pros and cons of coaxial cable and fiber optics.
• Learn quickly within a team environment.
• Ability to thrive under pressure while making decisions independently, resolving issues and demonstrating a sense of urgency.
Additional Skills &amp; Qualifications:
Someone with an A+, Network +, or CCNA is highly recommended.

Technical Support Technician

<h3>Job Description</h3>
Job Description
12+ month contract with extension -- 100% Remote during contract
**CANDIDATES MUST HAVE SKILLS WITH CONFLUENT CLOUD, KSQL QUERYING, JAVA DEVELOPMENT** Candidtes without these top 3 skills are being ruled out!!
Sr. Software Engineer
Description
The client is looking to bring on a Sr Software Engineer w/ Strong skills in Java, Confluent Cloud and Kafka Connect.
This person will be working with a Software as a Service (SAAS) Platform called Confluent Cloud for an enterprise API/Integration/messaging program at CareFirst. This program is looking to implement a more seamless Data streaming, messaging, pipelining, analytics, and integration, for their enterprise applications via Confluent cloud and Kafka.
They are looking for outside expertise that knows the Confluent Cloud platform well so they can continue to make updates and also work on new development. This data will be coming from multiple sources like Oracle (On Prem), Snowflake, Salesforce, and many others. This project will be focused on streaming and pulling data and creating connectors to different applications and microservices.
Knowledge &amp; implemented following connectors
a. File Pulse Connector
b. S3 Connector (Sink &amp; Source)
c. SalesForce connector
d. SnowFlake Connector
e. JDBC Connector(Sink and Source)
f. Debizum CDC Connectors
g. Oracle CDC Connector
h. Azure Blob connector
Job Description:
As a Sr Software Engineer, you will be responsible for working closely with IT Leadership to help support their vision to design, build, Implement, SAAS platforms and connectors while also providing governance of a large-scale streaming architecture solution that delivers both IT and business value across the organization. You will have the opportunity to both lead and execute on projects and always consider the bigger picture proactively with anticipating any performance issues, troubleshooting, monitoring, quality, etc…
This role will require experience with multiple data sources, SAAS platforms, implementation, Backend development, database querying with technologies such as Java, KSQL/Stream Processing, data connectors/streaming technologies such as Kafka, performance tuning, data quality and data visualization knowledge.
Responsibilities:
- At least 3+ years of strong experience working with Confluent cloud
- Strong Kafka Connect knowledge with SMT, Custom Connector Architecture and implementation, Security, Monitoring &amp; custom Provider for credentials
- Strong skills with KSQL for any new streaming and querying for Kafka with the ability to do do Custom UDF
- Strong knowledge and experience implementing Confluent Cloud connectors like Salesforce Connector, Snowflake Connector, Oracle CDC Connector, Azure Blob Connector, Etc...
- At least 5+ years of strong hands on knowledge and experience as a core Java Developer. This person will need to not only edit and update existing code but also write new code in some cases as well as the project continues.
- Ability to recommend and institute Best practices for setting up Confluent Cloud and kafka
- Externalize the Kafka and Kafka streams configurations through application properties
- Strong experience with Kafka and Kafka Connect in order to stream data between multiple data streams and sources
- Strong Querying and Database knowledge
- Expertise in Confluent Kafka administration and maintenance to Create KSQL streams, topics etc
- Experience with C3 (Confluent Control Center) for managing and monitoring Apache Kafka
Enterprise Req Skills
kafka,confluent cloud,KSQL,java,APi,microservices,Security,devops,administration
Job Title
Sr Software Engineer
Top Skills Details
1. 5+ years of strong hands on knowledge and experience as a core Java Developer. This person will need to not only edit and update existing code but also write new code in some cases as well as the project continues.
2. strong understanding of the Confluent Cloud platform with the ability to work with and implement the various connectors
a. File Pulse Connector
b. S3 Connector (Sink &amp; Source)
c. SalesForce connector
d. SnowFlake Connector
e. JDBC Connector(Sink and Source)
f. Debizum CDC Connectors
g. Oracle CDC Connector
h. Azure Blob connector
3. Strong experience with Kafka and Kafka Connect in order to stream data between multiple data streams
4. Strong skills with KSQL for any new streaming and querying for Kafka
Nice to Have:
1. DevOps experience
2. Agile experience and working in a SAFe methodology
Role Involves:
50% confluent/ Kafka work
50% Java work
1 step interview
Ideal profile:
<ul>
<li>8 years total exp - first 5 years with Java programming</li>
<li>Most recent 3 years with Confluent cloud &amp; Kafka</li>
</ul>

Senior Java Developer with Confluent Cloud

<h3>Job Description</h3>
Job Description
M-F 8-5 or 6a-2p or 2p to 10p, some weekends
Has to have own Reliable Transportation 
Needs to have 3-5 years W10 Deskside Support experience
imaging, AD, network troubleshooting experience
They need to be RELIABLE , FLEXIBLE &amp; PROFESSIONAL
Req Description o Incidents – Software break/fix o IMACs – Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers o Basic experience with Active Directory o Experience with Windows 10 and Microsoft Office o Experience with Deskside support in a hospital environment a plus o Experience with ServiceNow- PREFERRED NOT REQUIRED o Experience with LogMeIn o Ticketing System is ServiceNow o Tech walk-up bar at staffed locations
Enterprise Req Skills
IBM,W7,printer support
Top Skills Details
DSM: Deskside Master: 1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment. 2. 3 to 5 years Enduser client -LAN/Networking support in a corporate environment 3. Customer Service Experience &nbsp;
Worksite Address
fort lauderdale area
Additional Information
Experienced Deskside tech to do refresh work, resolve incidents, requests, etc. Good Communication and technical skills ____________________________________________________________________________________________________________________________________________________
Drug Test Required
true
Experience Level
Expert Level
External Communities Job Description
This is a long term Windows 10 deskside field support project supporting the largest technology company in the world

Desktop Support Technician

<h3>Job Description</h3>
Job DescriptionDescriptionCotton Holdings, Inc., is a diversified holding company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets, to offer clients a total solutions package in support of disaster events and large development projects, including complex work environments. Summary (Scope of the Job)&nbsp;Assist with the direction and coordination of a project. This will include all aspects of the project to include the performance, administration, documentation, and customer contact. Communicate with the PM daily on the project to ensure that job is running smoothly. Adhere to all company protocol, project policies, accounting procedures, etc. Also, responsible to ensure that the service quality is at the company’s highest standard.&nbsp; Key ResponsibilitiesPosition requirements and responsibilities will include but are not limited to:&nbsp;
<ul>
<li>Communicate with operations daily on a project to ensure projects are running smoothly&nbsp;</li>
<li>Keep customers and insurance adjusters up to date on all project activities. Adhere to all company protocol, project and safety policies, accounting procedures, etc.&nbsp;</li>
<li>Also, responsible to ensure that the service quality is at the company’s highest standard&nbsp;</li>
<li>Maintaining a budget on a project to ensure profitability&nbsp;</li>
<li>Perform work within a given budget or communicate job from beginning to end&nbsp;</li>
<li>Assist in developing a Site Safety Plan to communicate and have followed by Field Supervisor and labor&nbsp;</li>
<li>Keep client and adjuster informed to promote good customer service&nbsp;</li>
<li>Ensure job files have proper-signed contracts and required forms depending on the type of job&nbsp;</li>
<li>Process files on a timely basis to ensure accurate processing by the accounting department&nbsp;</li>
<li>Complete/draft Project Management Reviews daily for job file&nbsp;</li>
<li>Conduct Safety Toolbox meetings&nbsp;</li>
<li>Participate in safety investigations to minimize risk&nbsp;</li>
<li>Provide feedback (positive or negative) to Operation and Project Managers regarding individual jobs as needed&nbsp;</li>
<li>Keep an open line of communication and constant networking with the adjuster, the insurance community, and any target business assigned&nbsp;</li>
<li>Maintain the highest of integrity to ensure the “Cotton” image is viewed in the most positive manner&nbsp;</li>
<li>The hiring of subcontractors and suppliers&nbsp;</li>
<li>The direction of daily activities on restoration projects&nbsp;</li>
<li>Meeting the needs and request of the client and adjuster&nbsp;</li>
<li>Conflict resolution with customers&nbsp;</li>
<li>Performance of operation staff and change of scope&nbsp;</li>
<li>Understanding of workflow procedures and systems.&nbsp;</li>
</ul>
 Background RequirementsEducation:
<ul>
<li>Bachelor's degree or equivalent work experience</li>
</ul>
Experience:&nbsp;
<ul>
<li>Restoration project knowledge REQUIRED&nbsp;</li>
<li>IICRC Certified PREFERRED</li>
<li>OSHA 10 or 30-hour a plus&nbsp;</li>
</ul>
Knowledge and Skills:&nbsp;
<ul>
<li>Understanding of workflow procedures and systems&nbsp;</li>
<li>Knowledge of the insurance industry a plus&nbsp;</li>
<li>Computer proficiency and knowledge of Microsoft Office applications&nbsp;</li>
<li>Proven organizational, problem-solving, and communication skills&nbsp;</li>
<li>Proven ability to build relationships&nbsp;</li>
<li>Ability to travel as business needs arise REQUIRED</li>
<li>Good driving record:</li>
<li>Minimum of twenty-one (21) years of age and have a minimum of three (3) years verifiable driving experience</li>
<li>No more than 2 moving violations in the past 3 years</li>
<li>No repeat seat belt violations</li>
<li>No high-speed moving violations in the past 3 years&nbsp;</li>
</ul>
 DisclaimerThis Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested.&nbsp; &nbsp; Equal Opportunity Employer/Veterans/Disabled. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact HR (877) 511-2962 #Commercial

Restoration Assistant Project Manager

IT Support Technician

<h3>Job Description</h3>
Job Description
Description
Summary: The main function of a desktop technician is to be responsible for the installation, configuration, and administration of Windows desktops. Job Responsibilities: Support employees, both onsite and remote, with desktop issues, account issues, and access to various internal services Troubleshoot software issues on employees desktops/laptops
On-site
External Communities Job Description
Minnesota&nbsp;based client is looking to staff remote sites with an onsite IT resource. The main function of the desktop technician is to be responsible for the installation, configuration, and administration of Windows desktops. 2+ years of experience working in an Enterprise Environment; Knowledge of Windows OS Experience with desktop installation and configuration; Experience troubleshooting desktop issues as well as mobile devices. 1 year contract with potential of full time employment.
Additional Skills &amp; Qualifications
• Required 2-4 years of experience working in an Enterprise Environment • Knowledge of Windows OS Experience with desktop installation and configuration • Experience troubleshooting desktop issues as well as mobile devices

Desktop Support Analyst

<h3>Job Description</h3>
Job Description
Duration
2 Month(s)-Fully Remote
Req Description
Someone who has worked with service now and is comfortable responding to emails or working in the healthcare environment.
Description
This person will be receiving calls from physicians, nurses and staff. They will be supporting a wide variety of technology issues from info screen to the operation room. They can receive calls on pretty much any piece of technology at the hospitals and clinics. This team supports a total of 80,000 end users. Most important will be for them to answer calls quickly, do their best to diagnose the problem as quick as possible, and create a ticket for the appropriate team. The Tier 1 teams main responsibility is to make sure the queue is clean and hold times are down. The Service Desk Analyst provides Tier One Call Center support for all AIT supported systems, applications, and equipment. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: \* Adhere to IT Service Management policy and procedures for all in scope process areas. \* Administers all duties in accordance with established policies, procedures, and standards. \* Collaborates with peers, Service Desk Leadership, Administrators, Department Managers, analysts and engineers regarding reported issues. \* Identifies opportunities to improve team member satisfaction. \* Processes incoming customer interactions within Service Desk departmental goals. \* Promptly records specific issues, processes, or reports of customer dissatisfaction. \* Proposes creation or revisions to Service Desk knowledge documentation and processes. \* This position may be required to work overtime in order to support business needs.
Enterprise Req Skills
call center, customer service, troubleshoot, ticket, office 365, outlook, sharepoint
Job Title
Tier 1 Service Desk
Top Skills Details
1) The most important skill is critical thought process(person must be able to ascertain what the customer is saying and boil it down to an issue) 2) Person must have excellent customer service skills(ability to empathize and have patience with end users) 3) Call center experience(someone that has dealt with a fast paced call center environment with demanding customers) 4) Experience in a Technical support role or show passion for IT(either gained IT certification, Degree in IT or currently in school for IT) \*\*THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions.\*\* This will be a work from home position however they would like the person to be in the Central florida area.
Worksite Address
Altamonte Springs,Florida,United States,32714-1518
Additional Information
KNOWLEDGE AND SKILLS REQUIRED: • Ability to be resilient and successfully perform in a fast paced, dynamic contact center environment. • Ability to collaborate and work well in a team-based environment. • Ability to document details of customer interactions. • Ability to quickly learn system specifics and functionality with little or no documentation. • Ability to successfully comprehend and process matters related to clinical applications. • Ability to work with limited supervision. • Continuous learning of new systems, business processes and concepts are a must. • Demonstrate excellent oral and written communication skills. • Demonstrates poise in intense or stressful situations. • Demonstrate proficiency in troubleshooting and diagnosing of computer software and hardware issues. • Must be a customer service focused and self-motivated professional. • Must have the ability to work well with people of varying levels of technical abilities. • Possess a high-level knowledge of industry standard service management tools (preferably ServiceNow) • Possess critical thinking skills and the ability to multi-task. • Possess strong interpersonal skills with a positive and enthusiastic attitude. This person will be required to pass their ITIL certification within the first 60 days. We will provide them with all of the resources needed to prepare for it, and they will go through a boot camp during training as well. It is about a $350 certification, but they will be reimbursed for it once it is completed.
Experience Level
Expert Level
External Communities Job Description
Our client in the Healthcare industry is seeking a Tier 1 Service desk technician for a 6 month contract to hire in Altamonte, Springs FL. This is a growing company with opportunity for growth. Tier 1 service desk technicians will be the first point of contact for calls from internal employees with IT related issues. This is a somewhat entry level role, where call center experience is a requirement, and certifications/degrees are a big plus.
EVP
They take pride in giving people immediate recognition. Working at Adventist means you will be a difference maker and impact families. They offer opportunity for growth, and exposure to some of the newest technologies(example: Utilizing office 365 in new ways, moving to a new outlook client, and are a Cisco HP shop) They also offer certification reimbursement to employees.
Work Environment
There is a total of about 70+ people on the service desk. The team consists of Tier 1 and Tier 2. It is a 24/7 service desk. THIS PERSON MUST BE FLEXIBILE TO WORK ANY DAYS/HOURS. They have a wide range of shifts that this person can be put on and they do not make exceptions. After their 3rd or 4th week of training they will know what their schedule will be. If it is not a schedule they can work, unless they can switch with someone else in the training class they will be let go as they cannot make exceptions. Training will be 4-5 weeks and that would be Mon-Friday 7:30a-4:30p. Once training is done they will move to their assigned schedule.
Business Qualification
Impact to the Internal/External Customer
Doctors and nurses use technology on a daily basis. If an issue with a piece of technology is not resoled in a timely manner, it an lead to upset families and even as serious as effecting someones life.
Interview Information
Microsoft teams video interview with Manager and supervisor.

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