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<h3>Job Description</h3>
Job Description
Job Title: Front Desk Receptionist Department: Guest Services FLSA Status: Non-Exempt
SUMMARY: The Front Desk Receptionist serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth and welcoming check-in and check-out experience. This role is responsible for managing reservations, handling guest inquiries, and maintaining the front desk’s professional appearance and operation. The ideal candidate is friendly, detail-oriented, and thrives in a hospitality-driven environment.
RESPONSIBILITIES:
<ul>
<li>Greet guests warmly and professionally upon arrival and departure.</li>
<li>Check guests in and out using the property’s reservation and payment systems.</li>
<li>Handle room reservations, cancellations, and modifications with accuracy and efficiency.</li>
<li>Answer phone calls and respond to emails regarding guest inquiries, hotel services, and local area information.</li>
<li>Address guest concerns or complaints promptly and escalate to management when needed.</li>
<li>Maintain a clean, organized, and welcoming front desk and lobby area.</li>
<li>Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.</li>
<li>Process payments, issue room keys, and maintain accurate guest records.</li>
<li>Monitor lobby traffic and maintain security awareness.</li>
<li>Assist with administrative tasks as needed by management.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Previous experience in a front desk, administrative, or customer service role preferred.</li>
<li>Experience in the hospitality industry is a plus.</li>
<li>Proficiency with hotel PMS systems (e.g., OPERA, Maestro, or similar) is preferred.</li>
<li>Excellent interpersonal, communication, and problem-solving skills.</li>
<li>Ability to multi-task in a fast-paced environment and stay calm under pressure.</li>
<li>Professional appearance and demeanor.</li>
<li>Flexible schedule, including availability for weekends, evenings, and holidays.</li>
</ul>
EDUCATION:
<ul>
<li>High school diploma or equivalent required.</li>
<li>Coursework or certifications in hospitality or customer service is a plus.</li>
</ul>
LANGUAGE SKILLS:
<ul>
<li>Strong verbal and written communication skills in English. Spanish or other languages are a plus.</li>
</ul>
REASONING ABILITY:
<ul>
<li>Ability to assess guest needs and provide appropriate solutions.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle confidential information with discretion.</li>
</ul>
PHYSICAL DEMANDS:
<ul>
<li>Stand for extended periods.</li>
<li>Walk, bend, reach, and lift items up to 25 pounds.</li>
<li>Use a computer, telephone, and other office equipment frequently.</li>
</ul>
WORK ENVIRONMENT: This position is performed primarily in the hotel’s front lobby and office areas. The environment may be fast-paced and involve high guest interaction. Noise levels are generally moderate but may increase during peak check-in/out times or events.
We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees. The above job description outlines the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties as needed. Employment is at-will and may be terminated with or without cause or notice.

Front Desk Receptionist

<h3>Job Description</h3>
Job Description
 
Summary
Front desk associates perform clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center.
Duties and Responsibilities
<ol>
<li>Courteously answers telephones and directs calls to appropriate staff.</li>
<li>Greets visitors, ascertains purpose of visit, and directs them to appropriate staff.</li>
<li>Checks in and out patients in a timely, accurate, and professional manner.</li>
<li>Records demographics in Electronic Health Record (EHR) system.</li>
<li>Verifies patients’ insurance information, addresses and telephone numbers to ensure proper billing and accuracy.</li>
<li>Confirms patients’ appointments.</li>
<li>Collects co-payments from patients.</li>
<li>Provides excellent customer service for patients and visitors.</li>
<li>Types, records, reports, and correspondences. May use Windows XP for these tasks.</li>
<li>Receives and routes messages and documents.</li>
<li>Schedules follow-up physician appointments. </li>
<li>Processes and maintains medical records of clinic patients in a manner consistent with medical, administrative, ethical, legal and regulatory requirements.</li>
<li>Maintains medical records using Electronic Health Records (EHR)</li>
<li>Breaks down discharged patients’ records to upload them properly into EHR.</li>
<li>Properly uploads past medical records.</li>
<li>Logs in and out physician orders.</li>
<li>Processes and scans patient documents into the EHR</li>
<li>Maintains documents in locked cabinets/room to assure confidentiality of patient information.</li>
<li>Monitors check in and check out of patient charts by corresponding professional staff.</li>
<li>Stamp all subpoenas and other attorney requests with the received dated and email them to corporate office.</li>
<li>Assists other staff members when needed.</li>
<li>Ensures effective patient flow to reduce patient wait time.</li>
<li>Ensure that all HIPAA/ OSHA standards are in compliance.</li>
<li>Performs other duties as assigned</li>
</ol>
Qualifications
Education/Experience:
<ol>
<li>Must have High school diploma or equivalent.</li>
<li>Prior experience in a clinical setting or clerical position.</li>
<li>MS Office programs experience.</li>
</ol>
Skills:
<ol>
<li>Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.</li>
<li>Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</li>
<li>Ability to work with individuals within and outside the organization, in professional and courteous manner.</li>
<li>Must develop constructive and cooperative working relationships with others.</li>
<li>Understand written sentences and paragraphs in work related documents.</li>
<li>Strong ability to use independent judgment and initiative.</li>
<li>Organized and able to manage competing priorities.</li>
<li>Resourcefulness in problem solving. </li>
<li>Actively look for ways to help people.</li>
<li>Strong written and verbal communications skills.</li>
<li>Knowledge of medical terminology.</li>
<li>Must be extremely detail oriented.</li>
<li>Strong organizational and interpersonal skills.</li>
<li>Knowledge of EHR.</li>
<li>Bilingual skills preferred (English/Spanish or English/Creole).</li>
<li>Must develop constructive and cooperative working relationships with others.</li>
<li>Experience using credit card processing machines.</li>
</ol>

Front Desk-MR

<h3>Job Description</h3>
Job DescriptionDescription:
 
JOB DESCRIPTION SUMMARY:
As Front Desk Receptionist with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. To ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Requirements:
JOB REQUIREMENTS:
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: 
- Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
- Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
- Answer all incoming calls and route them to the appropriate staff.
- Register all patients per registration protocols and collect all documentation.
- Generate required documents for each patient and ensure all documents are completed in full.
- Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
- Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
- Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
- Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
- Call and remind patient of his/her appointment.
- Follow up on “no show” patients on a daily basis.
- Communicate patient’s problem/complaint to the clinic manager or his/her designee.
- Strong sensory skills, such as visual acuity, good hearing, and dexterity.
- Ability to stand and sit for periods of time and to move constantly throughout the workday.
- Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
- Good speaking and listening skills.
- Knowledge of computers and Microsoft office.
- Understanding of community based organizations.
- Promotes and believes in Elite DNA's mission statement.
- Bilingual Preferred: Fluent in Spanish.
OTHER REQUIREMENTS:
- Friendly personality with the desire to work with the public.
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
- Ability to handle multi-functions.
- Ability to work in a fast-paced office environment.
- Ability to push, pull, lift, move, and/or carry up to 15 lbs.
- Ability to perform focused work with close attention to detail.
- Ability to operate office equipment, including computers, copiers, fax machines, phones plus, the ability to type at least 35 wpm.
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
- Ability to relate to patients, through familiarity with medical terminology and triage procedure.
- Ability to relate to the public regardless of ethnic, religious and economic status.
- Ability to communicate with people and understand their problems.
- Must believe in health care with dignity for all.
EDUCATION AND EXPERIENCE REQUIRED:
- High school graduate/GED.
- Formal training from a vocational school in lieu of the above.
- One year of medical experience from a similar setting.
PHYSICAL DEMANDS:
The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

<h3>Job Description</h3>
Job DescriptionPosition Summary:
At our elite, technology-driven dental practice, the Front Desk &amp; Treatment Plan Coordinator plays a dual role as the first point of contact for patients and a key facilitator in guiding them through their treatment journey. This professional ensures a seamless, five-star patient experience from the first phone call to treatment completion by combining front office excellence with strategic treatment planning and financial coordination.
This role requires exceptional customer service, strong organizational skills, dental knowledge, and the ability to manage a fast-paced, high-performance environment while maintaining warmth and professionalism.
Reports To: Office Manager or Regional Dental Manager
Key Responsibilities:
Patient Experience &amp; Front Desk Operations
<ul>
<li>Greet and check in all patients with professionalism and a positive attitude.</li>
<li>Answer incoming calls, respond to inquiries, and manage high-volume scheduling using practice management software.</li>
<li>Confirm, reschedule, and cancel appointments in alignment with the provider’s production goals.</li>
<li>Maintain an organized and welcoming reception area.</li>
<li>Ensure HIPAA compliance when managing patient records and communications.</li>
<li>Collect and process co-pays, payments, and maintain accurate financial records.</li>
<li>Open and close the office daily, manage mail, and assist with front office administration.</li>
</ul>
Treatment Plan Coordination
<ul>
<li>Act as the primary point of contact for new patient leads and existing patients with pending treatment.</li>
<li>Schedule comprehensive evaluations and gather medical and dental histories prior to the provider’s consultation.</li>
<li>Present treatment plans clearly, ensuring patients understand procedures, timelines, and financial responsibilities.</li>
<li>Review insurance coverage, verify benefits, and estimate out-of-pocket costs prior to treatment.</li>
<li>Offer third-party financing options and in-house payment plans following office policies.</li>
<li>Follow up with patients via phone, text, and email to secure case acceptance and maintain patient engagement.</li>
<li>Upload all treatment plans, scanned documents, consents, and insurance breakdowns into the patient’s e-record.</li>
</ul>
Marketing &amp; Lead Conversion
<ul>
<li>Manage inbound leads from social media, website, marketing platforms, and walk-ins.</li>
<li>Convert 50% or more of qualified leads into accepted treatment cases.</li>
<li>Track lead status, follow-ups, and treatment progress in the designated CRM or dental software.</li>
<li>Participate in morning huddles to strategize daily goals and discuss lead conversion metrics.</li>
</ul>
Skills &amp; Qualifications:
<ul>
<li>Minimum 2 years of dental front office or treatment plan coordination experience (required).</li>
<li>Knowledge of dental terminology, ADA codes, and insurance processes (PPO, Medicare Advantage).</li>
<li>Experience with Open Dental or similar practice management software.</li>
<li>Excellent communication skills (verbal and written) in English; bilingual Spanish is a plus.</li>
<li>Strong organizational skills with attention to detail and the ability to multitask efficiently.</li>
<li>Professional appearance and demeanor consistent with a high-end clinical environment.</li>
<li>Confidence presenting large treatment cases and offering financial solutions.</li>
<li>Must be reliable, compassionate, and goal-oriented.</li>
</ul>
Performance Expectations:
<ul>
<li>Lead Conversion Rate: Minimum 50% monthly.</li>
<li>Case Acceptance Goal: Meets or exceeds monthly treatment plan goals.</li>
<li>Schedule Optimization: Maintains full provider schedules with minimal cancellations.</li>
<li>Patient Experience: Consistently receives positive patient feedback and satisfaction ratings.</li>
<li>Documentation Accuracy: 100% compliance with charting, scanning, and treatment recording.</li>
</ul>
Work Location: 
6500 66th Street N. 
Pinellas Park, FL 33781

Front Desk & Treatment Plan Coordinator

<h3>Job Description</h3>
Job DescriptionWho We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: 
<ul>
<li>Exhibit a positive and upbeat attitude.</li>
<li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li>
<li>Pride yourself on your work while being punctual, reliable, and dependable.</li>
<li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li>
<li>Act with integrity and show respect to everyone around you.</li>
<li>Exhibit strong communication skills and have an ability to listen and empathize.</li>
<li>Inspire and motivate others to achieve their goals.</li>
<li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li>
</ul>
About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience! Daily responsibilities for the Front Desk Associate also include: 
<ul>
<li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li>
</ul>
More reasons to join Planet Fitness! 
<ul>
<li>Free Black Card Membership</li>
<li>401(K) and Roth Retirement Savings Plan</li>
<li>Employee perks and discounts</li>
<li>Engaging team-building competitions and social events</li>
</ul>
About Your Qualifications: 
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age or older</li>
<li>Ability to pass a background check</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency</li>
</ul>

Front Desk Associate Weekend

<h3>Job Description</h3>
Job Description
Welcome to Sequence Fitness in Panama City Beach, FL!
Front Desk staff members are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members.
As the Front Desk Manager, you will oversee all of our front desk employees and take the lead on customer service. You will work closely with the Assistant and General Managers and help create a fun work environment for our employees and members. In addition, you will be in charge of training, scheduling, and assisting the rest of the front desk staff.
This is the perfect opportunity for someone that is looking to challenge themselves and jumpstart a career path toward management and leadership!
So, who are we looking for?
Someone that understands and thrives in production-based business.
<ul>
<li>At the end of the day, numbers are what matter.</li>
<li>You will be coached and have the tools to get you started, but at the end of the day you must be very good at getting things done.</li>
</ul>
Someone that is competitive by nature.
<ul>
<li>You work hard and go straight for the goal.</li>
<li>You strive for growth and success.</li>
<li>We are NOT looking for someone that needs to constantly be managed or is only able to do what exactly what theyre told and exactly how to do it.</li>
</ul>
Someone that is assertive but also a team player.
<ul>
<li>You arent afraid to take charge.</li>
<li>You are not only willing to turn plans into actions but are also take suggestions and brainstorm with your team for move forward with our common goals.</li>
<li>As the leader of a team, you must inspire confidence, optimism, and trust with those around you. This means that a certain level of social intelligence is involved, as you will be working with many different personality types on staff and with members.</li>
</ul>
We look forward to getting to know you. Good luck!

Sequence Fitness Front Desk Manager

<h3>Job Description</h3>
Job Description
Welcome to Sequence Fitness Panama City Beach!
Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work!
Perks of the job:
<ul>
<li>Competitive pay</li>
<li>Cash Bonuses</li>
<li>Fast paced work environment</li>
<li>Free gym membership </li>
</ul>
So, who are we looking for?
Someone with a certain level of social intelligence:
<ul>
<li>You will be working with many different personality types with members and on staff.</li>
<li>You will need to give the greatest care and best attitude with our members.</li>
</ul>
Someone that looks forward to maintaining high standards.
<ul>
<li>You work hard and go straight for the goal.</li>
<li>You are excited about meeting new people.</li>
<li>You have a positive attitude and look forward to helping others.</li>
</ul>

Front Desk Attendant

<h3>Job Description</h3>
Job Description
In this role you will:
Be responsible for ensuring all aspects of the check-in &amp; check-out process are handled in an organized and efficient manner including collecting co-pays and patient balances, obtaining credit card on file agreements, preparing paperwork at the start and end of the clinic days to allow for a smooth patient flow while providing excellent customer service. 
Key Responsibilities:
<ul>
<li>Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter. </li>
<li>Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.</li>
<li>Informing patients of any delays in clinic/wait times.</li>
<li>Providing patient with the intake tablet and instructions on how to use the tablet. </li>
<li>Assist patients having difficulty using the tablet.</li>
<li>Ensuring the patients have completed all the required intake information. </li>
<li>Obtain and ensure the patients photo identification and insurance card(s) match the information in the patients Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes. </li>
<li>Verifying a valid authorization is present in the patients account in Athena. </li>
<li>Ensuring the patients insurance benefits have been verified within the past 90 days. </li>
<li>Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.</li>
<li>Inform patients of credit card on file process and obtain signed agreements.</li>
<li>Begin check in process in Athena.</li>
<li>Print any financial agreements or advanced beneficiary notices and obtain patients signature.</li>
<li>Upload any outside patients imaging cds into Medview PACs system. </li>
<li>Preparing all paperwork for next days clinic.</li>
<li>Schedule patients follow up appointments </li>
<li>Complete end of day batches.</li>
<li>Process any required disability form payments.</li>
<li>Scan daily batches in Z drive and forward any documents for scanning to Patient Records.</li>
<li>Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved. </li>
<li>Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute</li>
<li>All other duties as assigned.</li>
</ul>
About You:
<ul>
<li>High School Diploma </li>
<li>2 years experience in a medical environment</li>
<li>Intermediate data entry skills</li>
<li>Excellent customer service and communication skills.</li>
<li>Must be organized and able to multitask</li>
</ul>
We'd Love It If You Also Had:
<ul>
<li>2 years experience in Ortho</li>
<li>Athena EMR experience</li>
<li>Bilingual candidates (English/Spanish) strongly preferred, as this role involves frequent communication with a diverse patient population and requires clear, compassionate service in both languages.</li>
</ul>
At FOI our goal is to provide our patients with world-class orthopedic care.
Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.
What we offer:
<ul>
<li>Full time opportunities available, with room for career growth and advancement.</li>
<li>Excellent job security and stability, to promote an optimal work life balance.</li>
<li>Be part of this dynamic and growing high level Clinic Services team!</li>
</ul>

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