<h3>Job Description</h3>
JOB DESCRIPTION
\n
Job Summary
\n
Molina Healthcare Services (HCS) works with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long-term care, for members with high need potential. HCS staff work to ensure that patients progress toward desired outcomes with quality care that is medically appropriate and cost-effective based on the severity of illness and the site of service.
\n
KNOWLEDGE/SKILLS/ABILITIES
\n
<ul>\n
<li>Follows member throughout a 30-day program that starts at hospital admission and continues through transitions from the acute setting to other settings, including nursing facility placement and private home, with the goal of reduced readmissions.</li>
\n
<li>Ensures safe and appropriate transitions by collaborating with hospital discharge planners, as well as with hospitalists, outpatient providers, facility staff, and family/support network, as needed or at the request of member.</li>
\n
<li>Ensures member transitions to a setting with adequate caregiving and functional support, as well as medical and medication oversight as required.</li>
\n
<li>Works with participating ancillary providers, public agencies, or other service providers to make sure necessary services and equipment are in place for a safe transition.</li>
\n
<li>Conducts face-to-face visits of all members while in the hospital and home visits of high-risk members post-discharge.</li>
\n
<li>Coordinates care and reassesses member's needs using the Coleman Care Transitions Model recommended post-discharge timeline.</li>
\n
<li>Educates and supports member focusing on seven primary areas (ToC Pillars): medication management, use of personal health record, follow up care, signs and symptoms of worsening condition, nutrition, functional needs and or Home and Community-based Services, and advance directives.</li>
\n
<li>Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.</li>
\n
<li>Assesses for barriers to care, provides care coordination and assistance to member to address concerns.</li>
\n
<li>Facilitates interdisciplinary care team meetings and informal ICT collaboration.</li>
\n
<li>RNs provide consultation, recommendations, and education as appropriate to non-RN case managers.</li>
\n
<li>RNs are assigned cases with members who have complex medical conditions and medication regimens.</li>
\n
<li>RNs will conduct medication reconciliation when needed.</li>
\n
<li>40-50% local travel required.</li>
\n</ul>
\n
JOB QUALIFICATIONS
\n
Required Education
\n
Graduate from an Accredited School of Nursing. Bachelor's Degree in Nursing preferred.
\n
Required Experience
\n
1-3 years hospital discharge planning or home health.
\n
Required License, Certification, Association
\n
<ul>\n
<li>Active, unrestricted State Registered Nursing (RN) license in good standing.</li>
\n
<li>Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.</li>
\n</ul>
\n
Preferred Education
\n
Bachelor's Degree in Nursing
\n
Preferred Experience
\n
3-5 years hospital discharge planning or home health.
\n
Preferred License, Certification, Association
\n
Active, unrestricted Transitions of Care Sub-Specialty Certification and/or Certified Case Manager (CCM)
\n\n
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
\n
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
 Pay Range: $26.41 - $61.79 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Transition of Care Coach (RN)

<h3>Job Description</h3>
JOB DESCRIPTION Job Summary
\n
Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care.&nbsp; &nbsp;
\n
Essential Job Duties
\n
 • Completes assessments of members per regulated timelines and determines who may qualify for care coordination/care management based on triggers identified in assessments.&nbsp; • Develops and implements care plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals.&nbsp; • Conducts telephonic, face-to-face or home visits as required.&nbsp; • Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly.&nbsp; • Maintains ongoing member caseload for regular outreach and management.&nbsp; • Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care.&nbsp; • Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration.&nbsp; • Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts.&nbsp; • Assesses for barriers to care, provides care coordination and assistance to member to address concerns.&nbsp; • Collaborates with licensed care managers/leadership as needed or required.&nbsp; • 25- 40% estimated local travel may be required (based upon state/contractual requirements). &nbsp;
\n
Required Qualifications
\n
 • At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience.&nbsp; • Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates.&nbsp; • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.&nbsp; • Demonstrated knowledge of community resources.&nbsp; • Ability to operate proactively and demonstrate detail-oriented work.&nbsp; • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.&nbsp; • Ability to work independently, with minimal supervision and self-motivation.&nbsp; • Ability to demonstrate responsiveness in all forms of communication, and remain calm in high-pressure situations.&nbsp; • Ability to develop and maintain professional relationships.&nbsp; • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.&nbsp; • Excellent problem-solving and critical-thinking skills.&nbsp; • Strong verbal and written communication skills.&nbsp; • Microsoft Office suite/applicable software program(s) proficiency.&nbsp; • In some states, a bachelor's degree in a health care related field may be required (dependent upon state/contractual requirements). &nbsp;
\n
Preferred Qualifications
\n
 To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.&nbsp; Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
\n
#PJHS
\n
#HTF
 Pay Range: $24 - $46.81 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Care Manager - Multiple Openings in FL (RN, LBSW, LLMSW, LMSW)

<h3>Job Description</h3>
Description
* This position is located at Broward Health Medical Center- Part Time (approx. 48 hours bi-weekly); Day shift.
Job Summary
Acts on behalf of the Health System management team on a 24-hour basis (including weekends and holidays) in lieu of their absence. Provides operational oversight throughout the Health System and acts independently to handle crisis management, issues and interprets policies, and makes timely decisions that directly impact patient care. Acts as the administrative liaison to patients, families, employees, and external customers. Ensures timely and effective communication and collaboration among departments.&nbsp;
Job Specific Duties
<ul>
<li>Communicates and documents pertinent information (verbal and/or electronic) in a timely manner to the administration staff and department leadership including all levels of nursing, medical, and supportive areas. Communicates issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.</li>
<li>Coordinates triage activities through the Emergency Department, bed control, and Senior Executive Team. &nbsp;Determines necessary space, equipment, supplies, and support systems to ensure effective functioning of unit/department.&nbsp;</li>
<li>Provides judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the Health System.&nbsp;</li>
<li>Maintains a department-staffing plan that meets organizational needs. Optimizes resources to maintain facility operations. Oversees patient care while redirecting and allocating resources.&nbsp;</li>
<li>Obtains adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues. Investigates and intervenes in situations involving patients, visitors, staff, and other external customers.</li>
<li>Performs the leadership and administrative responsibilities of management in an accurate timely matter. Maintains visibility with employees through rounds.&nbsp;</li>
<li>Provides on-site coordinator for internal/external disasters or other major events. &nbsp;Reacts effectively to unplanned circumstances, demands, and challenges facing the hospital. &nbsp;Monitors emergency action procedures and coordinate activities related to patient/staff evacuations.&nbsp;</li>
<li>Responds to and assists staff in the management of codes, traumas, fires, and other disasters; provides feedback to staff and complete appropriate reports. Supervises the shift-to-shift operations of the Health System to provide consistent quality service to internal and external customers.&nbsp;</li>
<li>Serves as a clinical and administrative resource to patient care units and support departments. Supervises patient care units by providing support to clinical staff, operational, and facility services.&nbsp;</li>
</ul>
Qualifications
Minimum Job Requirements
<ul>
<li>Bachelor's Degree in Nursing (BSN)</li>
<li>Registered Nurse Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment</li>
<li>CPR - American Heart Association BLS - maintain active and in good standing throughout employment</li>
<li>3 years of clinical RN experience</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>2 years of pediatric experience preferred.</li>
<li>2 years of managerial experience or demonstrated leadership abilities.</li>
<li>Demonstrates clinical competency in the pediatric setting.</li>
<li>Demonstrates knowledge of Talent Management and pay polices.</li>
<li>Compliance with all standards for safety, risk management, and infection control as required by enforcement agencies. &nbsp;</li>
</ul>
 Job:Nursing - Management Department:BHMC NURSE SUPERVIS-2200-860960 Job Status:Part Time with Benefits

Operation Administrator- Broward Health (Part Time, Days)

<h3>Job Description</h3>
Description\nJob Summary:\nProvides care to patients undergoing surgical intervention including preparing for procedures, providing supplies, and instruments during procedures and post-procedures clean-up.&nbsp; Acts as primary technician resource for one service program.\n\n&nbsp;\nMinimum Job Requirements:\n
<ul>\n
<li>Graduate of an accredited surgical technician program</li>
\n
<li>Minimum of 1 year Surgical Technologist experience required</li>
\n
<li>Successful completion of Operating Room orientation within 1 year of hire </li>
\n
<li>CPR: Healthcare Provider - maintain active and in good standing throughout employment</li>
</ul>
Qualifications \nESSENTIAL JOB DUTIES: \nPatient Care Duties:\n
<ul>\n
<li>Ability to scrub in multiple services as needed.</li>
\n
<li>Collaborates with Specialty Nurse in order to facilitate all needed equipment, supplies and surgical set up needed for specific service.</li>
\n
<li>Acts as primary preceptor for students, surgical technicians and Registered Nurses to scrub role in one or more service(s)/program(s).</li>
\n
<li>Acts as primary technician resource for one service program.</li>
\n
<li>Acts as primary technical resource to vendors for surgical equipment, supplies and surgical needs.</li>
\n
<li>Provides care to patient (assists w/intubation) undergoing surgical intervention including preparing for procedures, providing supplies &amp; instruments during procedure, and post-procedures clean-up.</li>
\n
<li>Prepares for all specimens handling within hospital guidelines and policy. Ensures proper handoff per surgery guidelines and delivery of specimens.</li>
\n
<li>Assists with patient care activities (assist w/intubation, count of instruments, planning and set up of sterile field, etc.) under the direction of RN Circulator.</li>
\n
<li>Checks and assembles supplies, equipment, and instrumentation prior to surgical procedure to promote a safe and sterile environment of care.</li>
\n
<li>Collaboratively works with Specialty RN to order instruments as needed thru the Surgical Services business office.</li>
\n
<li>Focuses on the needs of the physician in providing for instrument set up as recorded on preference card.</li>
\n
<li>Collaborates with Specialty RN in maintaining physician preference cards, reviews, and orders surgical inventory as needed within the budget for capital requests.</li>
</ul>
\nQuality and Safety:\n
<ul>\n
<li>Coordinates and provides in-service on new equipment and instrumentation along with the Specialty RN.</li>
\n
<li>Ensures patient safety by maintaining surgical counts for sponges, needles, and instruments per surgical count policy.</li>
\n
<li>Promotes safety by actively participating in the "Time Out" process with the surgical team. </li>
</ul>
\nCommon Duties:\n
<ul>\n
<li>Maintains and ensures compliance is met with timely completion of certifications, competencies, health requirements (PPD, N95 testing, flu shot compliance, etc.), and education requirement.</li>
\n
<li>Maintains accountability by meeting service excellence index (SEI) standards and complying with attendance guidelines and procedures. Ensures behavior is compliant with communication standards.</li>
</ul>
\n\nKnowledge/Skills/Abilities:\n
<ul>\n
<li>Able to perform sterile techniques and maintain a sterile field</li>
\n
<li>Able to relate cooperatively and constructively with clients and co-workers</li>
\n
<li>Able to complete basic competency list and specialized skills list for position</li>
\n
<li>Ability to communicate verbally and in writing</li>
\n
<li>Able to maintain confidentiality of sensitive information</li>
\n
<li>Ability to interpret, adapt, and react calmly under stressful conditions</li>
</ul>
\n(EOE DFW)\n
4/13/17
 Job:Nursing- Support (Clinical) Department:OPERATING ROOM-2100-760000 Job Status:Full Time

Surgical Technologist (Full Time, Day shift)

<h3>Job Description</h3>
Description
Job Summary
\n
Independently performs complex complete congenital heart echocardiograms and/or fetal echocardiograms. Performs triage of examinations, orientation, and preparation of patients; provides preliminary interpretation and presentation of data to Attending Physicians. Maintains echo equipment and laboratory. Documents procedures according to Hospital and department standards.
\n
Job Specific Duties
\n
<ul>\n
<li>Independently performs complex complete congenital heart echocardiograms and/or fetal echocardiograms.&nbsp; </li>
\n
<li>Analyzes, organizes data, and performs calculations appropriate to study and presents to physicians. </li>
\n
<li>Discusses and collaborates with physician on fetal echocardiogram findings.&nbsp; </li>
\n
<li>Assists medical staff with special/invasive procedures. </li>
\n
<li>Enters patient demographics, verifies order to undertake examination, and performs echocardiographic study based on patient's medical history. </li>
\n
<li>Explains examination procedure and reassures patient and family to ensure comfort, understanding, and cooperation.&nbsp; </li>
\n
<li>Instructs/teaches scanning techniques specific to pediatric cardiac anatomy.&nbsp; </li>
\n
<li>Maintains echo equipment in good working condition and echo laboratories clean and well provisioned; reports malfunction to supervisor as needed.&nbsp; </li>
\n
<li>Participates in continuous quality improvement initiatives in echocardiography.&nbsp; </li>
\n
<li>Assists in counseling and education of mothers/families before and after fetal echocardiograms.&nbsp;</li>
\n</ul>
Qualifications
Minimum Job Requirements
\n
<ul>\n
<li>Associate's Degree Allied Health or related field (OR) 2-4 year program in diagnostic ultrasound (OR) 7+ years of experience&nbsp; </li>
\n
<li>CPR BLS -American Heart Association BLS maintain active and in good standing throughout employment </li>
\n
<li>Eligible for registry in Ultrasound, RDCS or RCS by ARDMS or CCI </li>
\n
<li>7-10 years experience in cardiac clinical ultrasound</li>
\n</ul>
\n
Knowledge, Skills, and Abilities
\n
<ul>\n
<li>Credentialed in Fetal Echocardiography (FE) specialty by ARDMS preferred </li>
\n
<li>2 years of fetal echocardiography experience preferred </li>
\n
<li>Ability to communicate effectively verbally and in writing </li>
\n
<li>Ability to perform competently and efficiently in crisis situations </li>
\n
<li>Ability to relate cooperatively and constructively with patients, families, peers, physicians, and other hospital personnel </li>
\n
<li>Ability to learn appropriate software application(s) </li>
\n
<li>Able to maintain confidentiality of sensitive information</li>
\n</ul>
 Job:Imaging &amp; Radiology Department:NCPS-PEDIATRIC CARDIOLOGY-3100-467711 Job Status:Full Time

Echocardiograph Tech III - Miami Dade (Full Time, Days)

<h3>Job Description</h3>
Category : Customer Service/Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
&nbsp;With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You 
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.&nbsp;
<ul>
<li>Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns</li>
<li>Calmly attempt to resolve and de-escalate any issues</li>
<li>Escalate interactions when necessary and appropriate</li>
<li>Respond to requests for assistance and/or possible processing payments</li>
<li>Track all call related information for auditing and reporting purposes</li>
<li>Provide feedback on call issues</li>
<li>Upsell if required</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
<ul>
<li>High School Diploma or equivalent</li>
<li>IT/Network certifications/degrees preferred</li>
<li>18 years of age or older</li>
<li>Proven call center experience</li>
<li>Typing 25 WPM</li>
<li>Proficient in PC operation and navigation</li>
<li>Entry-level network troubleshooting
<ul>
<li>Ability to set up home Wi-Fi network</li>
<li>Ability to set up and configure a router or switch</li>
<li>Core proficiency with a laptop or desktop computer</li>
</ul>
</li>
<li>Able to work independently</li>
<li>Have excellent communications skills, both oral and written</li>
<li>Ability to work in a constantly changing and fast paced environment</li>
<li>Ability to stay composed and objective</li>
<li>Strong listening skills</li>
</ul>
Qualifications:
<ul>
<li>High School Diploma or equivalent.</li>
<li>IT/Network certifications/degrees preferred.</li>
<li>Entry-level network troubleshooting:
<ul>
<li>Ability to set up home Wi-Fi network.</li>
<li>Ability to set up and configure router or switch.</li>
<li>Core proficiency with a laptop or desktop computer.</li>
</ul>
</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented:&nbsp;Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets

Customer Service Representative - Onsite

<h3>Job Description</h3>
Description
Job Summary
\n\n
The position is primarily a clinical position related to the diagnosis, treatment and clinical management of pediatric patients in a multidisciplinary environment that includes physicians, nurses, advanced practice providers, clinical scientists and social workers. The position offers exposure to a mix of general and high acuity pediatric patients. The position also includes teaching and supervision of medical residents and provides opportunities to participate in research and publishing.
\n\n
Job Specific Duties
\n\n
<ul>\n\t
<li>Applies knowledge of growth and development in customer interactions and treatment.&nbsp;</li>
\n\t
<li>Continues to actively self-educate (i.e., reading journals, CME credits, NCH conferences, etc.).&nbsp;</li>
\n\t
<li>Coordinates and/or develops and delivers monthly inservices to meet staff and resident development needs.</li>
\n\t
<li>Coordinates follow-up of tests, lab studies, and patient follow-up phone calls.&nbsp;</li>
\n\t
<li>Directly provides clinical services to patients including, but not limited to: performing and recording history and physical examinations, recording and interpreting pertinent patient data, developing and documenting a treatment plan, writing routine orders for appropriate laboratory studies, x-rays and consultations, performing patient/parent teaching, assisting with patient follow-up, performing appropriate screenings, administering medications as required, ordering and/or performing therapeutic and diagnostic procedures as indicated by patient findings.</li>
\n\t
<li>Makes suggestions to Department Director and/or attending staff that may be beneficial to the improvement of the department.&nbsp;</li>
\n\t
<li>Participates in Performance Improvement, Research and Publishing.&nbsp;</li>
\n\t
<li>Participates in teaching of and is role model to medical students and residents.&nbsp;</li>
\n\t
<li>Participates in the call schedule as assigned.&nbsp;</li>
\n</ul>
\nQualifications
Minimum Job Requirements
\n\n
<ul>\n\t
<li>Doctor of Medicine (M.D.) or Doctor of Osteopathy (D.O.) from an accredited medical school &nbsp;&nbsp;</li>
\n\t
<li>MD - Doctor of Medicine Current state medical license and in good standing with medical board</li>
\n\t
<li>CPR BLS -American Heart Association BLS maintain active and in good standing throughout employment</li>
\n</ul>
\n\n
Knowledge, Skills, and Abilities
\n\n
<ul>\n\t
<li>Exceptional clinical, research and teaching skills and have a commitment to academic pediatrics.</li>
\n\t
<li>Able to relate cooperatively and constructively with patients, families and co-workers.</li>
\n\t
<li>Ability to communicate verbally and in writing.</li>
\n\t
<li>Maintains confidentiality of sensitive information.</li>
\n\t
<li>Ability to interpret, adapt, and react calmly under stressful conditions.</li>
\n\t
<li>Ability to problem solve to formulate a plan of care and evaluate the patient's response to care.</li>
\n\t
<li>Ability to interpret, adapt and react calmly under stressful conditions.</li>
\n</ul>
\n Job:Physician Department:NCPS-NEUROLOGY-3100-440750 Job Status:Full Time

Physician/Attending - Child Neurology OR Developmental Neurology (Miami, FL)

<h3>Job Description</h3>
Category : Customer Service/Support 

About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
&nbsp;With more than 500,000 inspired and&nbsp;passionate people speaking more than&nbsp;300 languages, our global scale and local&nbsp;presence allow us to be a force of good&nbsp;in supporting our communities, our&nbsp;clients, and the environment.
Benefits of working with TP include:
<ul>
<li>Paid Training</li>
<li>Competitive Wages</li>
<li>Full Benefits (Medical, Dental, Vision, 401k and more)</li>
<li>Paid Time Off</li>
<li>Employee wellness and engagement programs&nbsp;</li>
</ul>
TP and You 
Through a balanced&nbsp;high-tech and&nbsp;high-touch&nbsp;approach&nbsp;blended with&nbsp;deep&nbsp;industry and geographic expertise, we&nbsp;make people's lives&nbsp;simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the&nbsp;best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. 
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! 
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.&nbsp;
<ul>
<li>Handle and carefully respond to all customer inquiries</li>
<li>Provide excellent customer service through active listening</li>
<li>Work with confidential customer information and treat it sensitively</li>
<li>Aim to resolve issues on the first call by being proactive</li>
<li>Appropriately communicate with customers</li>
</ul>
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
Qualifications:
<ul>
<li>Proficient in Spanish and English.</li>
<li>High School Diploma or equivalent.</li>
<li>Minimum of 6 months of customer service experience.</li>
<li>Must be 18 years of age or older.</li>
<li>Ability to type at least 25 words per minute.</li>
<li>Comfortable with desktop computer systems and have general knowledge of Windows-based systems.</li>
<li>Customer service and/or sales experience preferred.</li>
<li>College degree preferred but not required.</li>
</ul>
Key Competencies:
<ul>
<li>Process Excellence:&nbsp;Demonstrate commitment to following established procedures and be customer service driven.</li>
<li>Collaboration:&nbsp;Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.</li>
<li>Communication:&nbsp;Outstanding communication, listening, and analytical skills.</li>
<li>Organizational Skills:&nbsp;Strong organizational and problem-solving skills.</li>
<li>Emotional Intelligence:&nbsp;Ability to prioritize tasks and work well under pressure while remaining focused.</li>
<li>Open-Mindedness:&nbsp;Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.</li>
<li>Critical Thinking:&nbsp;Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.</li>
<li>Solution-Oriented:&nbsp;Proactive approach to problem-solving with a focus on creating a positive customer experience.</li>
</ul>
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.&nbsp;We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.&nbsp;We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.&nbsp;We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Bilingual (Spanish/English) Customer Service Representative - Onsite

<h3>Job Description</h3>
Description
Job Summary
Responsible for assisting with patient care as directed by the Registered Nurse and performs one-on-ones with behavioral health patients to support patient's needs. Accountable for patient care, which incorporates clinical and clerical tasks, planning and implementation, evaluation, and intervention skills. &nbsp;Also responsible for the maintenance, stocking of the rooms during shift, and upkeep of the department and equipment and supplies. Works under the supervision of the Nurse Director and/or Manager.
Job Specific Duties
<ul>
<li>Provides care to patients under the direction of the RN including: taking vitals, collecting &amp; delivering specimens to the laboratory, performing EKG, and assisting in medical procedure.&nbsp;</li>
<li>Provides care to patients under the direction of the RN including: assisting with ventilation, performing CPR, communicating with arriving cases, setting up all monitors, &amp; checklist completion.&nbsp;</li>
<li>Conducts walking rounds with RN or LPN to ensure proper bedside handoff and continuity of patient care.&nbsp;</li>
<li>Prepares for all specimen handling within hospital guidelines and policy. Ensures proper handoff per emergency guidelines and delivery of specimens.&nbsp;</li>
<li>Checks and assembles supplies, linens and equipment for assigned areas, to promote an efficient and safe environment of care.&nbsp;</li>
<li>Collaboratively works with RN and LPN to prioritize patient care needs throughout the entire shift.&nbsp;</li>
<li>Prepares discharge paperwork and includes school notes to patients and families.</li>
<li>Provides point of care testing with documentation of results in EMR.&nbsp;</li>
<li>Actively supports patients by transporting to areas within the hospital for procedures and admissions.&nbsp;</li>
<li>Promotes safety by actively participating in the "Time Out" process with the medical and clinical staff.&nbsp;</li>
<li>Accurately performs &amp; records all POC quality controls; documents department refrigerator temperature controls that align to Quality control standards per departmental protocol.&nbsp;</li>
<li>Documents significant occurrences, observed behaviors, I &amp;O (if ordered), and observation findings in patient charts and reports to RN.&nbsp;</li>
<li>Communicates patient’s behavior to patient care and medical teams. Reports any significant changes in patient condition or behavior to RN.</li>
<li>Employs therapeutic sensitivity and skills in managing inappropriate patient behavior, difficult people, and complex situations.</li>
<li>Completes documentation and reports accurately and thoroughly on a timely basis (includes patient teaching, 15 minute observations).&nbsp;</li>
<li>Provides appropriate individualized de-escalation techniques.&nbsp;</li>
<li>Reports patient/family complaints and/or allegations of abuse/neglect by staff to nurse and leaders.&nbsp;</li>
<li>Provides continuous supervision and observation of patient activities.&nbsp;</li>
<li>Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).</li>
<li>Provides support on an as needed basis to LifeFlight as a driver for the LifeFlight ambulances.</li>
</ul>
Qualifications
Minimum Job Requirements
<ul>
<li>EMT - Emergency Medical Technician maintain active and in good standing throughout employment</li>
<li>CPR BLS -American Heart Association BLS maintain active and in good standing throughout employment</li>
<li>CPI - Crisis Prevention Institute within 45 days of hire</li>
<li>PALS - American Heart Association PALS &nbsp; within 2 years of hire</li>
<li>BACKGRD - Level II Background Check</li>
<li>Completes basic hours of orientation, plus 12 hours of in-service training within 1 year of hire</li>
<li>EVOC - Emergency Vehicle Operator required within 30 days of hire (Current employees will have until 11/14/25 to obtain EVOC)</li>
<li>DL - Driver's License Class E (Current employees will have until 11/14/25 to obtain DL)</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Prior experience working with children and/or adolescents preferred</li>
<li>ACLS within 1 year of hire and in good standing throughout employment preferred</li>
<li>Able to relate cooperatively and constructively with clients and co-workers</li>
<li>Able to complete basic competency list and specialized skills list for position</li>
<li>Ability to communicate verbally and in writing</li>
<li>Able to maintain confidentiality of sensitive information</li>
<li>Ability to problem solve to adapt standard nursing procedures to the individual client need</li>
<li>Ability to interpret, adapt to, and react calmly under stressful conditions</li>
<li>Ability to be flexible and handle reprioritization of patient needs frequently throughout the day &nbsp;</li>
</ul>
 Job:Nursing- Support (Clinical) Department:EMERGENCY ROOM NURSING-2100-670600 Job Status:Full Time

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