<h3>Job Description</h3>
Job Description
Job Title: Account Manager – Commercial Lines
Job Type: Full-Time, Permanent Supplemental Pay: Bonus Opportunities Work Location: In Office / Hybrid
About One Insurance Services: One Insurance Services is a leading insurance agency in the Florida market with over 40 years of industry experience. With offices in Coral Gables, Fort Lauderdale, Boca Raton, Cape Coral, and Ormond Beach, we are expanding our Commercial Lines Team and are looking for motivated, customer-focused professionals. Join a growing agency where your expertise and personalized service help clients find tailored insurance solutions with confidence.
About the Role: As an Account Manager, you will be responsible for maintaining, servicing, and retaining an assigned book of business. You’ll manage the renewal and binding process, ensure timely collection of required documents, and serve as a trusted advisor to both new and existing clients. You’ll also collaborate with brokers and insurance carriers to foster strong, productive relationships.
What You’ll Do:
<ul>
<li>Client Interaction: Provide day-to-day support to clients, including decision-makers and key representatives.</li>
<li>Address client needs promptly and resolve any concerns.</li>
<li>Collect documentation needed for renewal and binding of policies.</li>
<li>Prepare renewals, proposals, and cross-sell opportunities.</li>
<li>Introduce new products and ensure clients have the necessary resources.</li>
<li>Carrier Relationship Management: Market accounts to multiple carriers and evaluate competitive quotes. Complete documentation for binding and submitting bind orders. Follow up to ensure receipt of binder, invoice, and policy.</li>
<li>Maintain positive working relationships with carrier partners.</li>
<li>Teamwork &amp; Growth: Participate in ongoing training and team meetings.</li>
<li>Work collaboratively with Producers, Account Managers, and CSRs.</li>
<li>Take on additional responsibilities as needed.</li>
</ul>
Qualifications for Success:
<ul>
<li>Active Florida 2-20 Property &amp; Casualty License (required).</li>
<li>5+ years of Commercial Lines experience with solid technical knowledge of middle-market accounts.</li>
<li>Familiarity with Acord forms and supplemental applications.</li>
<li>Understanding of Surplus Lines requirements and class codes.</li>
<li>Experience with AMS360 is a plus.</li>
<li>Proficiency with Microsoft Teams, OneDrive, and Outlook.</li>
</ul>
What We Offer: At One Insurance Services, we are committed to supporting your professional growth and personal well-being. Our culture promotes transparency, collaboration, and empowerment. You’ll enjoy:
<ul>
<li>Flexible work options: in-office, hybrid, or remote.</li>
<li>Competitive salary and comprehensive benefits package, including:</li>
<li>Medical, dental, and vision insurance</li>
<li>Company-paid life and short-term disability insurance</li>
<li>401(k) with company match</li>
<li>Generous paid time off, including holidays and personal time</li>
<li>A positive, balanced work environment that values your time</li>
</ul>
Equal Employment Opportunity Statement: One Insurance Services is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Ready to Make an Impact? If you’re ready to take on this exciting opportunity, we’d love to hear from you. Apply today and join our growing team!

Commercial Insurance Account Manager

<h3>Job Description</h3>
Job DescriptionABOUT BCIBci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries. Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.JOB SUMMARY
The Project Coordinator supports key initiatives within our Project Management Office (PMO), mainly related to the Operations Upgrade Program and Transformative Projects. The ideal candidate will be detailed oriented and proactive in order to assist in planning, coordinating, and communicating tasks among multiple projects. This is a hands-on role requiring excellent organizational skills, familiarity with project management tools, and the ability to support cross-functional teams effectively. This role also leverages the Project Management Framework to execute business projects through the project lifecycle to deliver business value. 

DUTIES OF THE POSITION
 
The duties of the position include, but are not limited to, the following: 
 
<ul>
<li>Assist in the maintenance of the project dashboard and status report in Smart Sheets/Monday.com</li>
<li>Support the requirement gathering sessions and document functional/business requirements.</li>
<li>Collaborate with Stakeholders to follow up on project deliverables and timelines.</li>
<li>Create and update project documentation and presentations as needed.</li>
<li>Ensure communication and reporting standards are maintained in line with the Project Management Framework.</li>
<li>Coordinate and schedule meetings, planning sessions, and stakeholder workshops.</li>
<li>Capture and distribute clear and concise meeting minutes and action items.</li>
<li>Coordinate with Change Management Officer regarding communication strategy</li>
<li>Assume evolving duties and responsibilities of the position.</li>
<li>Work all hours required to fulfill job duties and responsibilities (including</li>
<li>weekends, evenings, and holidays as needed).</li>
<li>Travel as required.</li>
<li>Provide coverage for other positions as requested.</li>
<li>Ability to carry and lift boxes and objects that may weigh between 10 and 25</li>
<li>pounds.</li>
<li>Perform additional duties and responsibilities as assigned by management.</li>
</ul>
COMPLIANCE RESPONSIBILITIES
In the performance of their duties, all Bci - Miami Branch staff members are required to comply all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with in the Bci’s Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member’s employment. 
PRE-HIRE REQUIREMENTS FOR THIS POSITION:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPUTER &amp; OTHER REQUIRED SKILLS:
<ul>
<li>Strong skills in Google Suite (Google Sheets, Google Slides, Google Forms, etc) and Microsoft Suite (Excel, Word, Visio, Project), Smart Sheet, Monday.com,</li>
<li>Familiarity with agile, waterfall, or hybrid project management.</li>
<li>Experience with creating dashboards and visual project summaries</li>
<li>Highly organized and detail-oriented, with the ability to manage confidential information efficiently and securely.</li>
<li>Ability to gather and synthesize information from diverse teams and sources.</li>
<li>Ensure timely escalation of risks, issues, or delays to the appropriate stakeholders.</li>
<li>Ability to understand, speak, read, and write English and Spanish</li>
</ul>

EDUCATION:
Bachelor’s degree or Professional Experience in Computer Science, Engineering, Business Administration, or related field.
CERTIFICATIONS/LICENSES:
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), other project management certification (optional but desirable)
EXPERIENCE:
3-5 years of experience in a project coordination, project support, or a junior project management role, preferably within a financial institution

Temporary Project Coordinator

<h3>Job Description</h3>
Job Description
About Safra National Bank:
Safra National Bank of New York ("Safra National") is a nationally chartered U.S. Bank supervised by the Office of the Comptroller of the Currency and member of the Federal Reserve and the Federal Deposit Insurance Corporation (“FDIC”). Headquartered in New York, with branches and offices in Florida, Massachusetts, California, and representative offices in Brazil, Chile, Mexico, and Panama, Safra National Bank is a leading private bank with a devoted team of relationship managers serving many sophisticated U.S. and international high net worth clients. 
 
The Banking Operations Specialist/Wire Specialist is responsible for processing, verifying, and monitoring domestic and international wire transfers within the banking operations. This role ensures compliance with internal policies, regulatory requirements, and industry best practices while maintaining a high level of accuracy, efficiency, and customer service. The Wire Specialist collaborates with various internal departments, including compliance, treasury, and relationship managers, to support high-net-worth clients with their wire transfer needs.
Key Responsibilities:
Wire Processing &amp; Verification:
<ul>
<li>Process and review domestic and international wire transfers via SWIFT, Fedwire, and internal payment systems.</li>
<li>Verify transaction details for accuracy, including beneficiary information, amount, and currency conversions.</li>
<li>Monitor wire queues and resolve processing exceptions to ensure timely execution.</li>
<li>Escalate discrepancies and potential fraudulent transactions to the appropriate teams.</li>
<li>Perform the final review and release of wire transfers initiatives through internal systems</li>
<li>Monitor real time queues for pending wires and prioritize based on urgency and value</li>
</ul>
Essential Duties:
<ul>
<li>Process Investigation</li>
<li>Process Swift Messages</li>
<li>Input USD &amp; FX Wire Transfer</li>
<li>Process Incoming Wires</li>
<li>Process General Ledger</li>
<li>Filing</li>
</ul>
Compliance &amp; Risk Management:
<ul>
<li>Ensure all wire transfers adhere to AML (Anti-Money Laundering), BSA (Bank Secrecy Act), and OFAC (Office of Foreign Assets Control) regulations.</li>
<li>Conduct due diligence on wire instructions to detect potential fraud or suspicious activity.</li>
<li>Work closely with compliance teams to address flagged transactions and follow up on necessary documentation.</li>
</ul>
Client Support &amp; Communication:
<ul>
<li>Provide high-touch support to private banking clients, relationship managers, and internal stakeholders regarding wire-related inquiries.</li>
<li>Assist in troubleshooting wire transfer issues and provide status updates to clients.</li>
<li>Educate internal teams on wire policies and best practices.</li>
</ul>
Reconciliation &amp; Reporting:
<ul>
<li>Perform daily reconciliations of wire transactions and investigate any discrepancies.</li>
<li>Maintain accurate records of all wire activities and generate reports for management and audit purposes.</li>
<li>Assist with month-end and year-end reporting related to wire transactions.</li>
</ul>
Operational Efficiency &amp; Process Improvement:
<ul>
<li>Identify opportunities to enhance wire processing efficiency and automation.</li>
<li>Participate in system upgrades, testing, and implementation of enhancements.</li>
<li>Stay updated on industry trends, regulatory changes, and best practices related to wire transfers.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>Education: Bachelors degree in finance, business administration, or a related field preferred.</li>
<li>Experience: 2+ years of wire operations experience within a private bank or financial institution – Prior release and verification duties within a wire room is a must.</li>
<li>Soft Skills:</li>
</ul>
<ul>
<li>Proficiency in SWIFT, Fedwire, CHIPS, and other wire transfer systems.</li>
<li>Familiarity with core banking systems and treasury platforms.</li>
<li>Strong knowledge of AML, OFAC, and regulatory compliance in wire processing.</li>
<li>Banking Experience, wire transfer, general Ledger helpful but willing to train.</li>
<li>Intermediate skills in computer operations, word processing, and spreadsheet and account opening software. Jack Henry AS400, Payplus, Finastra, Banno, Treasury, Silverlake Wires</li>
</ul>
Soft Skills:
<ul>
<li>High attention to detail and accuracy.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Excellent communication and interpersonal skills for client-facing interactions.</li>
<li>Ability to work in a fast-paced, deadline- driven environment.</li>
</ul>
<ul>
<li>Multi-task between back-office duties and customer service duties. Must be able to work under pressure.</li>
<li>Effective oral, written, and interpersonal communication skills with the ability to carry out instructions, instruct others, understand procedures, and to speak clearly to customers and co-workers.</li>
<li>Punctuality and an appropriate sense of time commitment and time management skills.</li>
<li>Self-motivation.</li>
<li>An awareness of appropriate behavior in all facets of professional interaction, and an ability to conduct oneself in an appropriate and professional matter at all times.</li>
</ul>
Working Arrangement &amp; Location:
<ul>
<li>Work Schedule: Full-time, on-site, 5 days a week.</li>
<li>Location: Aventura, FL</li>
</ul>

Associate

<h3>Job Description</h3>
Job DescriptionABOUT BCIBci provides financial services to individuals and corporations. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries. Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.JOB SUMMARY
 
The Head of Finance will be responsible for directing the financial strategy, planning, analysis, and reporting functions for Bci Miami. The Head of Finance serves as a strategic business partner to U.S. executive leadership and the Foreign Head Office, driving profitable growth, and ensuring financial control. The Head of Finance will lead the budgeting, forecasting, and performance management processes while overseeing a comprehensive financial reporting framework.
DUTIES OF THE POSITION
 
The duties of the position include, but are not limited to, the following: 
 
Strategic Planning and Financial Management:
 
<ul>
<li>
Lead the development, implementation, and management of the annual budgeting, forecasting, and long-range financial planning cycles for the Bci Miami.
</li>
<li>
Serve as a strategic financial advisor to senior management, providing data-driven insights to support decision-making, resource allocation, and strategic initiatives.
</li>
<li>
Develop and present financial analysis and business cases for major projects, capital expenditures, and new business/product initiatives.
</li>
<li>
Monitor and analyze key performance indicators (KPIs) and operational metrics, identifying trends, risks, and opportunities for cost optimization and revenue generation.
</li>
</ul>
 
 
Financial and Management Reporting:
 
<ul>
<li>
Oversee the preparation and presentation of accurate and timely monthly, quarterly, and annual management reports to both the local management team and Bci Chile.
</li>
<li>
Conduct in-depth variance analysis (actual vs. budget/forecast) and provide clear, actionable commentary on the financial performance of the branch.
</li>
<li>
Ensure accurate financial reporting and provide a comprehensive view of the U.S. branch's profitability (e.g., by business line, product, and client segment).
</li>
<li>
Manage the process for financial data submission, reconciliation, and reporting to the Head Office systems.
</li>
<li>
Preparation and timely reporting of key performance indicators for various units including the preparation of sales performance metrics.
</li>
<li>
Responsible for profitability analytics at the transaction, unit, and branch level.
</li>
<li>
Responsible for the preparation and follow through of the monthly Risk Management Committee (RIMIC) package.
</li>
</ul>
 
Leadership and Team Management:
 
<ul>
<li>
Lead, mentor, and develop the Finance team, fostering a culture of high performance, analytical rigor, and continuous improvement.
</li>
<li>
Drive efficiency in finance processes and reporting infrastructure, leveraging advanced financial modeling and data visualization tools (e.g., PowerBI and Domo).
</li>
<li>
Act as the primary point of contact for financial matters between the Bci Miami and Bci Chile finance/gestion and executive teams.
</li>
<li>
Collaborate cross-functionally with department heads (Business Lines, Operations, Treasury, IT, Credit) to integrate operational metrics into financial plans and forecasts.
</li>
</ul>
 
Additional duties include: 
 
<ul>
<li>
Must maintain courteous, professional and effective internal and external working relationships
</li>
<li>
Must receive and provide clear, constructive feedback in a cooperative and professional manner
</li>
<li>
Ability to understand, speak, read and write English and Spanish 
</li>
<li>
Effectively speaking before groups of customers or employees 
</li>
<li>
Assume evolving duties and responsibilities of position 
</li>
<li>
Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed) 
</li>
<li>
Travel as required 
</li>
<li>
Provide coverage for other positions as requested 
</li>
<li>
Ability to carry and lift boxes and/or other objects that may weigh between 10 and 25 pounds.
</li>
<li>
Perform additional duties and responsibilities as assigned by management 
</li>
</ul>
 
COMPLIANCE RESPONSIBILITIES
 
In the performance of their duties, all Bci - Miami Branch staff members are required to comply with all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with the Bci’s Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member’s employment. 
PRE-HIRE REQUIREMENTS FOR THIS POSITION:
 
COMPUTER SKILLS:
Ability to operate IBM compatible personal computers; fluency with Microsoft Word, Excel, PowerPoint, Python, Google Suite, and other banking applications needed to perform the functions of the position.
 
EDUCATION:
Bachelor’s and/or Master’s degree in Business Administration, Finance or Accounting or related field desired. 
 
CERTIFICATIONS/LICENSES:
CFA and/or CPA is desired but not required.
 
EXPERIENCE:
<ul>
<li>
Minimum of ten years of relevant experience in financial planning and analysis role ideally within a financial institution. 
</li>
<li>
Knowledge of banking products and operations is required. 
</li>
<li>
Individuals must be comfortable with detail and must be able to work under the pressure of deadlines. 
</li>
<li>
Ability to proactively seek solutions to complex problems 
</li>
<li>
Must be able to quickly learn, comprehend and communicate these concepts.
</li>
<li>
Must be able to multitask and work independently as well as in a team environment.
</li>
</ul>

Head of Finance

<h3>Job Description</h3>
Job Description
Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.

MEDICAL RECORDS DEPARTMENT

<h3>Job Description</h3>
Job Description
Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life. 
ABOUT US
The Caring Place (@Miami Rescue Mission &amp; Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education &amp; computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.
We are currently seeking a FT Food Services Driver at The Caring Place Center for Men in Miami, FL.
JOB SUMMARY
The Food Services Driver (FSD) reports to the Food Services Supervisor and will provide donation pick-up, and storeroom organization. The FSD will pick up and record donations, track inventory in and out of the department, and prepare related reports.
CORE DUTIES/RESPONSIBILITIES:
<ul>
<li>Drives agency vehicle to pick up purchases and donations using the shortest and safest route. Issues receipts to donors</li>
<li>Loads donations onto vehicle and installs strapping, bracing and padding to prevent shifting or damage in transit when appropriate</li>
<li>Unloads all purchases and donations. Opens all bales, boxes, crates and other containers containing donations</li>
<li>Sorts, inventories, and places items on racks, shelves according to predetermined sequence such as size, type, color or product using FIFO (first-in, first-out) storage methods. Marks packages or cans with identifying information and dates when applicable</li>
<li>Assists in maintaining storage areas in a safe and sanitary manner according to State of Florida health department regulations</li>
<li>May deliver donations to other agencies upon request of FSS</li>
<li>Demonstrates and maintains good customer service with donors, local businesses and vendors</li>
<li>Completes driver’s log after each use of agency vehicle. Reports maintenance problems to supervisor immediately</li>
<li>Attends company sponsored events to support the residents we serve</li>
<li>Performs other duties as assigned</li>
<li>Assist supervisor in maintaining shipping and receiving logs and provide appropriate reports as needed</li>
<li>Assist in procuring donated food and supplies by strengthening ties with vendors and developing new food service donors</li>
<li>Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events</li>
<li>Must be in agreement with and sign The Caring Place Statement of Faith</li>
<li>Performs other related duties as assigned </li>
</ul>
EDUCATION/EXPERIENCE REQUIREMENTS:
<ul>
<li> Requires a High School diploma or GED</li>
<li>Valid State of Florida driver’s license (4 pt. max) with good driving record and receive approval of Mission’s insurance company to drive company vehicle</li>
<li>A State of Florida Food Handler’s Certificate</li>
<li>1 year office or warehouse work are preferred</li>
<li>Must have knowledge of food storage</li>
<li>Requires good customer service skills and a professional demeanor to effectively interact with all levels of clients, employees and outside contacts/vendors</li>
<li>Conversational Spanish and Creole highly desirable</li>
<li>Must have a minimum of one (1) year experience in a non-profit organization or general office setting </li>
<li>Must be computer literate have experience with MS Office Suite (Word, Excel and Outlook)</li>
</ul>
 PHYSICAL REQUIREMENTS:
<ul>
<li>Must be able to sit and stand for extended periods, and have the ability to lift and/or pull objects weighing up to 50 pounds</li>
<li>Must also be able to see, hear and speak, in order to interact with staff and the general public</li>
<li>Must also be able to move around as needed to perform essential job duties</li>
</ul>
PERKS AND BENEFITS
<ul>
<li>Day off for Birthday/Work Anniversary</li>
<li>Employee Discounts</li>
<li>Holidays (12)</li>
<li>Paid Time Off</li>
<li>Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)</li>
<li>Company Paid Life insurance</li>
<li>403b Retirement Plan with 3% match</li>
</ul>
Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.

Food Service Driver

<h3>Job Description</h3>
Job Description

Responsible for the development and management of personal and commercial international clients’ book of business by promoting banks products and services in accordance with the bank’s policies, procedures, and federal banking regulations. Generating deposit growth and servicing the client; as well as, developing and maintaining loan portfolio. Adheres to the Bank’s BSA/AML, Compliance and Security Policies and Procedures. Ensures documentation is up to date and complete. 
Responsibilities:
<ul>
<li>Promote banking products and services by visiting / meeting customers, assessing their needs, preferences, and banking capabilities.</li>
<li>Develop and manage cross selling activities for the assigned Customers. Analysis statistics to develop sales strategies and meet sales quotas.</li>
<li>Handling Cash secured Loans, and Investments Secured loans</li>
<li>Daily review of client overdrafts reports for approval or denial</li>
<li>Monitoring of loans to avoid past dues and follow up with customers to cover payments and or renewals</li>
<li>Provide financial services that satisfy personal and commercial international needs, establishing new and or developing existing deposit and loan relationships in order to achieve established production goals.</li>
<li>Provide exceptional Customer Service in person, by telephone or by e-mail to Personal and Commercial Customers, by attending to needs and resolving claims and requests in an expedited manner, while maintaining confidentiality.</li>
<li>Contact clients to monitor significant changes in deposit balances to uncover opportunities.</li>
<li>Execute recommendations of lines of credit and loans by presenting to the Loan Committee when required for approval of lines of credit, loans and other credit transactions. Approve loans and other banking instruments within lending authority.</li>
<li>Handling and approval of commercial and standby letters of credit.</li>
<li>Constant review and monitoring of the accounts for compliance and BSA purpose</li>
<li>Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues</li>
<li>Negotiate price transactions with clients (obtaining approval from upper management when required) in order to maintain client relationships while increasing the profitability of the Group’s Units.</li>
<li>Ensure proper execution of instructions in accordance with clients’ wishes in order to minimize operational errors for the bank.</li>
<li>Identify and report to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards.</li>
<li>Attends seminars and training sessions in order to keep abreast of changing regulations, as well as of industry / market trends and conditions and comply with banking operational procedures and deposit accounts processes, regarding BSA as amended by USA Patriot Act and OFAC</li>
<li>All other duties as required</li>
</ul>
Minimum Education and/or Certifications Requirements:
Bachelor’s degree in finance or business preferred, MBA a plus.
Minimum Work Experience Requirements:
Between 5 to 7 years of experience in International 
Banking. Bilingual English/Spanish required.
Technical and/or Other Essential Knowledge:
Possesses solid knowledge of banking products. Must have superior sales, negotiation, and relationship management skills. Can manage large accounts independently. Must possess assertiveness and leadership skills.

International Banker II

<h3>Job Description</h3>
Job Description
 
Who We Are
 
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. 

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. 

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

The Role 

We are looking for a detail oriented and well organized Customer Success Coordinator to partner closely with our petroleum clients. 

Responsibilities: 

<ul>
<li>Build and Maintain Client Relationships: Serve as the primary point of contact for assigned clients, fostering strong, trust-based relationships through regular communication, a clear understanding of client needs, and timely resolution of questions or concerns.</li>
<li>Ensure Service Excellence and Delivery: Oversee consistent, high-quality service delivery by coordinating with dispatch and internal teams as needed. Proactively address service disruptions, ensure follow-through, and collaborate cross-functionally to enhance overall client satisfaction.</li>
<li>Drive Account Health and Retention: Monitor account performance and client satisfaction, support retention efforts, and proactively identify and address potential risks to strengthen long-term client partnerships.</li>
<li>Customer Service, Dispatch, and Team Support: Provide high-volume customer service support via phone and email assist with dispatch coordination, and support Fikes teams to ensure services are delivered accurately, professionally, and on time. Strong communications kills and responsiveness are essential in this role.</li>
<li>Communication and Responsiveness Excellence: Act as a reliable, solutions-oriented liaison between customers and internal teams, ensuring inquiries, requests, and issues are handled efficiently, professionally, and with a customer-first mindset.</li>
<li>Account Administration and Continuous Improvement: Maintain accurate and up-to-date client records, track service activity, gather and analyze customer feedback, and make recommendations to continuously improve service quality and the overall customer experience.</li>
</ul>

Requirements and Skills:
<ul>
<li>5+ years of experience in the petroleum sector</li>
<li>7+ years in a customer-facing role (customer success, support, or account management is ideal)</li>
<li>Excellent communication skills and a knack for connecting with people</li>
<li>Strong problem-solving skills and attention to detail</li>
<li>Great at juggling multiple priorities and working independently</li>
<li>Excellent written and verbal communication abilities.</li>
</ul>
<ul>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to prioritize and manage multiple tasks simultaneously.</li>
<li>Problem-solving mindset and a proactive approach to challenges.</li>
</ul>
 

Compensation and Benefits
<ul>
<li>10 Paid Holidays </li>
<li>Flexible Time Off</li>
<li>401(k) Company Match</li>
<li>Health, Dental, and Vision Insurance</li>
<li>HSA and FSA</li>
<li>Disability &amp; Occupational Accident Insurance</li>
<li>Company-Paid Life Insurance Policy</li>
<li>Employee Assistance Program (EAP)</li>
<li>World-class paid training program for you to learn the skills for long term career success.</li>
</ul>

Customer Success Coordinator

<h3>Job Description</h3>
Job Description
POSITION PURPOSE:
Processes telephone calls and reservations in a timely manner following Trump National Doral standards. Answers all telephone calls including reservations and guest inquiries in a friendly and courteous manner, for package reservations, tee times, spa appointments and internal and external communications. 

EXAMPLES OF DUTIES:
ESSENTIAL FUNCTIONS OF RESERVATION CALLS:
<ul>
<li>Answers all reservations, telephone calls and emails in a friendly manner, using clear English communication. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. </li>
<li>Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.</li>
<li>Use proper selling techniques and maintain the utmost in professionalism while personalizing each call.</li>
<li>Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.</li>
<li>Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follow up with the Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.</li>
<li>Achieve or surpass all departmental standards in regards to shop scores, calls answered, call conversion.</li>
<li>Maintains suite and VIP reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet guest needs.</li>
</ul>
 
ESSENTIAL FUNCTIONS OF INTERNAL AND EXTERNAL CALLS and COMMUNICATIONS:
<ul>
<li>Answers calls originating from external and internal sources. Directs the caller to the appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other requests. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. </li>
<li>Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.</li>
<li>Greets callers with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.</li>
<li>Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs. Retrieves messages and communicates the content to the guest. </li>
<li>Enters all guest responses and requests into Alice in order to provide effective and efficient service.</li>
<li>Provides a record of all Guest Insights to allow departments to properly research and respond to the guest for any challenges which may occur.</li>
<li>Field guest complaints, conducting research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion.</li>
</ul>

OTHER:
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 
<ul>
<li>Assists office in any other administrative duties as needed. </li>
<li>Prepares reports as required. </li>
<li>Attends training and meetings as required.</li>
<li>Attempts to communicate with guests in guest's native language. </li>
<li>Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues. </li>
<li>Summons team members to escort guests to/from their rooms as appropriate. </li>
<li>Operates various office machines. </li>
<li>Operate facsimile to send and receive transmissions for guests. Notify guests of receipts using a computer system. </li>
<li>Call for repair and technical support of all computer based PBX equipment. </li>
</ul>
 
 
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 
<ul>
<li>Ability to read, listen and communicate effectively in English. </li>
<li>Ability to access read and accurately input information using a moderately complex computer system.</li>
<li>Ability to effectively deal with both internal and external guests, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. </li>
</ul>

PHYSICAL REQUIREMENTS:
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;
Constant – 6-8 hours

Physical Activity Frequency 
Sitting Constant 
Standing Occasional 
Walking Frequent 
Climbing stairs Occasional 
Crouching/Bending/Stooping Rare 
Reaching Frequent 
Grasping Frequent 
Pushing/Pulling Rare 
Near Vision Constant 
Far Vision Constant 
Hearing Constant 
Talking Constant 
Taste Never 
Smell Never 
Lifting/Carrying (# lbs) Occasional up to 20 lbs. 
Travel Rare
Typing Constant 

OTHER DUTIES:
Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
 
QUALIFICATION STANDARDS:
EDUCATION 
High School graduate or equivalent required. 

EXPERIENCE 
One to two years of prior Guest Service, Reservations, Front Office or Sales experience is preferred. Prior luxury hospitality experience and previous PBX experience preferred. Ability to speak multiple languages is desirable.

LICENSES OR CERTIFICATES 
None 

GROOMING/UNIFORMS 
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
 
Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Reservation Agent - Full Time

<h3>Job Description</h3>
Job Description
 About PS
 
 PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.
Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.
Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.
We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Hospitality Manager

The Hospitality Manager will play a crucial role in overseeing daily operations within Hospitality, Concierge and Housekeeping, collaborating closely with our Associates, other departments, including Vendors, to ensure flawless execution of all PS service and brand standards. Assisting the Director of Hospitality in strategic thinking, planning and execution, this role will also oversee coaching and development of all associates. 

This position reports to the Director of Hospitality at PS MIA.

Responsibilities &amp; Expectations 
<ul>
<li>Team Leadership: Supervise associates within Hospitality, Concierge and Housekeeping to ensure successful execution of all daily operations, in addition to coordinating vendors for spa services. </li>
<li>Guest Experience: Ensure outstanding guest service at all times, respond to guest inquiries and complaints efficiently and professionally.</li>
<li>Scheduling Support: Lead daily schedule publishing and collaborate with the Director of Hospitality on weekly schedules to meet business demands and ensure adequate staffing across the department</li>
<li>Staff Training and SOP Development: Schedule and facilitate new hire employee training in accordance with Department standards.</li>
<li>SOP Development &amp; Implementation: In collaboration with Director of Hospitality, assist in SOP development and implementation.</li>
<li>Suite &amp; Facilities Preparation: Assist and guide team in preparing suites according to department requirements, working on the floor with Associate team and ensuring all member-facing areas are maintained to luxury standards for all members and administrative activities.</li>
<li>Standards Compliance: Ensure compliance with health, safety, and hygiene standards as well as company policies and industry regulations.</li>
<li>Effective Communication: Demonstrate proficiency in taking and giving instructions, both verbal and written. </li>
<li>Multitasking: Handle multiple tasks efficiently with keen attention to detail, speed, and accuracy and effective execution.</li>
<li>Recruitment and Development of Associates: Active participation in recruitment and development of associates.</li>
<li>Independent Supervision: Lead a team independently without direct supervision when applicable.</li>
<li>Innovation: Proactively contribute innovative ideas for continuous improvement.</li>
</ul>
Requirements
<ul>
<li>Experience in Hospitality Management, Business Administration, or a related field (preferred)</li>
<li>Experience working around confidential and sensitive information.</li>
<li>Experience in a customer service, airline and/or hospitality industry related role.</li>
<li>Knowledge of hotel and/or restaurant operations desired.</li>
<li>Ability to focus attention on employee and member needs, remaining calm and courteous at all times</li>
<li>Strong interpersonal and problem-solving abilities</li>
<li>Ability to work well under pressure in a fast-paced environment</li>
<li>Ability to work cohesively and collaboratively as part of a team</li>
<li>Pass a pre-employment drug screening + background check.</li>
<li>Collection of SSN as part of the background check process will be required.</li>
<li>Must be authorized to work in the United States.</li>
<li>PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.</li>
</ul>
 
Full-Time Employee Benefits
<ul>
<li>Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability </li>
<li>401K retirement plan with company matching </li>
<li>Health and Dependent care FSA and HSA with company matching  </li>
<li>Merit-based raises and bonuses </li>
<li>Unlimited PTO</li>
<li>Level 3AE – Terminal Manager Employee Benefits</li>
<li>Monthly health &amp; wellness and cell phone reimbursement.</li>
<li>Paid training </li>
<li>Parental benefits 100% paid up to 6 weeks.</li>
<li>Friends &amp; Family Discounted PS Use.</li>
<li>Tuition Reimbursement.</li>
<li>A great career path with promotion opportunities </li>
</ul>
 


PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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