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<h3>Job Description</h3>
Job Description
Renuity is looking for a IT Service Desk Specialist to join our team here in Fort Lauderdale! The IT Service Desk Specialist is a key member of the Renuity Service Desk team, responsible for delivering entry-level to intermediate-level support to end users across the enterprise. This role is essential in assisting various divisions and geographic locations with their IT-related inquiries and issues. The IT Service Desk Specialist will work closely with users to diagnose and resolve technical problems, ensuring high levels of customer satisfaction.
What You’ll Do:
<ul>
<li>
Exceptional Customer Service
<ul>
<li>
Deliver the highest level of exceptional customer service throughout every customer interaction
</li>
<li>
Respond promptly to service requests and incidents, ensuring timely and effective resolution
</li>
</ul>
</li>
<li>
Problem Determination and Resolution
<ul>
<li>
Conduct initial problem diagnosis, providing accurate troubleshooting for incidents and service requests related to supported software, hardware, and technology infrastructure
</li>
</ul>
</li>
<li>
Information Collection and Communication
<ul>
<li>
Gather relevant information using organizational tools, customer conversations, and support tools
</li>
<li>
Communicate with customers through various channels (phone, email, chat) to ensure clarity and understanding
</li>
</ul>
</li>
<li>
Escalation Management
<ul>
<li>
Escalate complex issues swiftly when necessary, ensuring that unresolved tickets are addressed within established timelines
</li>
<li>
Document detailed, meaningful notes in the ticketing system for reference by other support staff and escalation teams
</li>
</ul>
</li>
<li>
Incident and Request Prioritization
<ul>
<li>
Adjust priority levels appropriately based on incident criticality and service level agreement (SLA) compliance
</li>
<li>
Accurately categorize incidents and requests for effective logging and tracking
</li>
</ul>
</li>
<li>
Customer Relationship Building
<ul>
<li>
Foster a positive customer support experience by understanding customer problems and ensuring timely resolutions or escalations
</li>
<li>
Provide ongoing communication regarding progress updates with a professional demeanor
</li>
</ul>
</li>
<li>
Technical Support Proficiency
<ul>
<li>
Support operating systems including Windows, MacOS, iOS, and iPadOS, ensuring users receive comprehensive assistance
</li>
</ul>
</li>
<li>
Compliance with Corporate Policies
<ul>
<li>
Adhere to corporate policies and procedures to guarantee compliance across all support activities
</li>
</ul>
</li>
<li>
Local Service Desk Contact
<ul>
<li>
Act as the primary local contact for the Service Desk within the collocated division, addressing technology-related requests and inquiries
</li>
</ul>
</li>
<li>
Collaboration and Team Participation
<ul>
<li>
Engage actively in Technology Services team meetings, collaborating with peers to enhance service delivery and team effectiveness
</li>
<li>
Contribute to providing technology services and project support across all Renuity divisions and locations
</li>
</ul>
</li>
</ul>
What You’ll Bring:
<ul>
<li>
Technical degree in information systems, computer science or related field
</li>
<li>
1+ years of information technology experience
</li>
<li>
Supporting Windows, macOS, iOS, and iPadOS&nbsp;
</li>
<li>
Knowledge of M365, Teams, SharePoint, OneDrive
</li>
<li>
Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction
</li>
<li>
Technical Knowledge: Proficiency in troubleshooting and resolving issues related to software and hardware
</li>
<li>
Problem-Solving Skills: Ability to quickly identify issues and develop effective solutions
</li>
<li>
Customer-Centric Mindset: Commitment to fostering positive customer relationships and enhancing user experience
</li>
<li>
Collaboration: Willingness to work as part of a team and contribute to group objectives
</li>
</ul>
What We Oﬀer:
<ul>
<li>
Full beneﬁts package including health, vision, dental and 401k match up to 6%
</li>
<li>
PTO and holidays&nbsp;
</li>
<li>
Career Advancement&nbsp;
</li>
</ul>
About Us Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows &amp; Baths, Pacific Bath, FHIA Remodeling, Statewide Remodeling, MaxHome, Rite Window, and Closet America. 
Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices. 
At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of. 
To learn more, visit <a href="http://www.renuityhome.com" target="_blank">www.renuityhome.com</a>.
#RHB
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.&nbsp;If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact <a href="mailto:Humanresources@renuityhome.com" target="_blank">Humanresources@renuityhome.com</a>.&nbsp;
If you have a question regarding your application, please contact <a href="mailto:TA@renuityhome.com" target="_blank">TA@renuityhome.com</a>
To access Renuity's Privacy Policy, please click here: Privacy Policy

IT Service Desk Specialist

<h3>Job Description</h3>
Job DescriptionProject Manager Assistant Trilingual (English / Spanish / Italian) Location: Miami, FL Full-time position Company Overview: We are an international company specializing in industrial lifting equipment (hoists, winches, cranes, and control systems), with active operations in manufacturing, import/export, and advanced engineering projects including Foreign Trade Zone operations and IoT-based monitoring systems. We are seeking a highly organized, detail-oriented, and multilingual Project Manager Assistant to support ongoing and future projects. Position Summary: The Project Manager Assistant will work directly with company leadership to coordinate and support multiple projects, including: 
<ul>
<li>Foreign Trade Zone (FTZ) operations and compliance </li>
<li>Development of hardware and software for Industrial Control and Monitoring Systems </li>
<li>Supply chain management and vendor coordination </li>
<li>International trade documentation </li>
<li>Technical and administrative project follow-up </li>
</ul>
Key Responsibilities: 
<ul>
<li>Assist in planning, scheduling, and tracking progress of multiple ongoing projects. </li>
<li>Coordinate communication with international vendors, suppliers, and service providers. </li>
<li>Assist in documentation for FTZ compliance, ERP/ACE integration, and regulatory filings. </li>
<li>Support technical teams with hardware and software development follow-up. </li>
<li>Draft, review, and organize contracts, agreements, and technical documents. </li>
<li>Prepare reports, meeting summaries, and project updates. </li>
<li>Act as liaison with engineers, legal advisors, customs brokers, and other stakeholders. </li>
<li>Manage deadlines and ensure timely completion of tasks. </li>
<li>Assist with trade shows, customer support, and product documentation if required. </li>
</ul>
Required Qualifications: 
<ul>
<li>Fluent in English, Spanish, and Italian (spoken and written). </li>
<li>Strong organizational and multitasking skills. </li>
<li>Excellent written and verbal communication. </li>
<li>Experience in international business, trade, or technical project coordination. </li>
<li>Ability to understand and manage technical documentation. </li>
<li>Proficient in Microsoft Office (Excel, Word, PowerPoint), Google Workspace, and project management tools. </li>
<li>High attention to detail, problem-solving mindset, and ability to work independently. </li>
<li>Bachelors degree in Business Administration, International Trade, Engineering, or related field preferred. </li>
</ul>
Preferred Qualifications: 
<ul>
<li>Experience with FTZ operations, import/export regulations, or customs compliance. </li>
<li>Experience with ERP systems or international logistics. </li>
<li>Background in industrial equipment, manufacturing, or technical projects. </li>
<li>Experience assisting senior management in a fast-paced environment. </li>
</ul>
Compensation: Competitive salary based on experience, plus performance-based incentives.

Project Manager Assistant Trilingual (English / Spanish / Italian)

<h3>Job Description</h3>
Job DescriptionSalary: Salary commensurate with experience. 
CPPI OVERVIEW
Charles Perry Partners, Inc. (CPPI) is a leading general contracting, design-build, and construction management firm with regional offices in Orlando, Gainesville, Tampa, Fort Myers, Jacksonville, Palm Beach, and Savannah. Since 1968, CPPI has built a strong reputation for delivering exceptional service and results across a broad spectrum of projects.Our mission is to build long-lastingrelationships and structures.
 
JOB SUMMARY
The Assistant Project Manager is responsible for identifying and managing construction projects to deliver exceptional results for our clients and to generate profits for CPPI. The Assistant Project Manager should lead by example and personify the mission, vision, and values of CPPI.
The Assistant Project Manager is directly responsible for all subcontractor issues, oversees the activities of project engineers, and assists the Project Manager in all aspects of cost, quality, schedule, and safety. Maintain relationships with Clients, Architects, Consultants, and Subcontractors. Daily activities are conducted to promote the company's vision, mission, and core values.
 
COMPENSATION AND BENEFITS
<ul>
<li>Competitive compensation aligned with experience and qualifications.</li>
<li>Generous paid vacation and holidays.</li>
<li>Comprehensive medical, dental, and vision insurance coverage.</li>
<li>401(k) retirement plan with company match.</li>
<li>Short-term and long-term disability plans.</li>
</ul>
MINIMUM REQUIREMENTS
<ul>
<li>Authorized to work in the United States without the need for current or future visa sponsorship. </li>
<li>Bachelors degree in construction management or a related field preferred.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Must know Microsoft Office products (Word, Excel, and Project) and possess strong word-processing, spreadsheet and data-entry skills.</li>
<li>Must be self-motivated and punctual.</li>
<li>Must be able to manage multiple tasks while meeting deadlines and have excellent internal and external follow-up skills.</li>
<li>Must be professional and polished in appearance and speech.</li>
<li>Able to coordinate and prioritize multiple projects and deadlines simultaneously.</li>
<li>Able to work under pressure to meet deadlines as needed.</li>
<li>Must be able to work flexible hours. Work hours will be consistent with an Assistant Project Manager Level 1 position.</li>
</ul>
JOB RESPONSIBILITIES
<ul>
<li>Assists in the preparation of project estimates in response to requests for proposals from potential customers.</li>
<li>Assists Project Managers with project cost qualifications and buy out.</li>
<li>Assists Project Managers with maintaining job information and with complex project tasks.</li>
<li>Assists with reports and documentation.</li>
<li>Manages time over multiple tasks.</li>
<li>Assists the Project Management team with customer requests for bids.</li>
<li>Assist the Project Management team with maintaining critical and current job information.</li>
<li>Assist Project Managers with various project administration responsibilities.</li>
<li>Manage projects from inception to completion as assigned by Senior Project Management.</li>
<li>Actively seek new customers and opportunities with existing customers to meet Company revenue goals.</li>
<li>Assist with maintaining an efficient and effective office environment.</li>
<li>Identifies priority and long lead items and expedites the review and approval of submittals.</li>
<li>Manages the flow of information between the owner, architect, subcontractors, and project team.</li>
<li>Create and maintain Project Closeout requirements: owner training, attic stock materials, as-built drawings and closeout documents.</li>
<li>Provide administration of subcontracts throughout the project.</li>
<li>Attend project meetings, create meeting agenda as well as keep accurate meeting minutes while ensuring good follow-up so that issues are addressed in a timely manner.</li>
<li>Responsible for knowing and understanding fully the Scopes of Work for the subcontractors onsite.</li>
<li>Facilitate and support management and field supervision staff as required.</li>
<li>Assist with maintaining the construction schedule.</li>
<li>Assist in the application of the Quality Control Plan.</li>
<li>Create the punch list for subcontractor and owner review.</li>
<li>Assist senior managers in the administration and delivery of pre-construction services.</li>
<li>Assist in preparing the owner pay request.</li>
<li>Understands and utilizes the Company Policy and Procedures Manual and Best Practices Guidelines including Master Forms Library.</li>
<li>Participates in ongoing training efforts as required.</li>
<li>Ensures workplace safety. Reports issues to the project team immediately.</li>
<li>Performs other functions as requested of them.</li>
<li>Ensures client needs are exceeded throughout the course of delivery.</li>
</ul>
EEO STATEMENT
CPPI is an Equal Opportunity Employer, we encourage individuals of all backgrounds to apply.

Commercial Construction- Assistant Project Manager (Jacksonville)

<h3>Job Description</h3>
Job DescriptionSalary: Salary commensurate with experience. 
CPPI OVERVIEW
Charles Perry Partners, Inc. (CPPI) is a leading general contracting, design-build, and construction management firm with regional offices in Orlando, Gainesville, Tampa, Fort Myers, Jacksonville, Palm Beach, and Savannah. Since 1968, CPPI has built a strong reputation for delivering exceptional service and results across a broad spectrum of projects.Our mission is to build long-lastingrelationships and structures.
 
JOB SUMMARY
The Project Engineer (PE) is directly responsible for document management and assists the Project Manager in all aspects of cost, quality, schedule, and safety. Responsible for assisting the projects teams with obtaining, evaluating, coordinating and distributing the information and authorizations needed to construct projects on time, within budget, safely, and with quality in partnership with the project team. Builds and maintains relationships with Clients, Architects, Consultants and Subcontractors. Daily activities are conducted to promote the company's vision, mission and core values. To perform this job successfully, the employee must be able to perform each essential duty satisfactorily and in a timely manner. The following duties are representative of the job but are not all inclusive and other duties may be assigned as needed.
 
COMPENSATION AND BENEFITS
<ul>
<li>Competitive compensation aligned with experience and qualifications.</li>
<li>Generous paid vacation and holidays.</li>
<li>Comprehensive medical, dental, and vision insurance coverage.</li>
<li>401(k) retirement plan with company match.</li>
<li>Short-term and long-term disability plans. </li>
</ul>
MINIMUM REQUIREMENTS
<ul>
<li>Authorized to work in the United States without the need for current or future visa sponsorship. </li>
<li>Bachelors Degree preferred or experience in related field.</li>
<li>Computer literate with excellent Microsoft Office skills (Excel, Outlook, Word).</li>
<li>Strong written and verbal communication skills, detail oriented.</li>
<li>Strong organizational and time management skills.</li>
<li>Excellent problem-solving and analytical skills.</li>
<li>Understanding of plans and schematics.</li>
<li>Can work independently and collaboratively in a team environment.</li>
<li>Advanced critical thinking and judgment skills.</li>
<li>Must be able to work flexible hours. Work hours will be consistent with a Project Engineer in the Construction industry.</li>
<li>The following qualifications &amp; responsibilities are representative of the knowledge, skills and abilities needed to perform the job but not all inclusive.</li>
</ul>
JOB RESPONSIBILITIES
<ul>
<li>Responsible for managing, maintaining, coordinating, organizing, tracking, updating, and/or expediting the flow of project information as required.</li>
<li>Assists Project Manager (PM) with change management process tracking and mitigating all cost liabilities.</li>
<li>Assists Project Manager with constructing project budgets.</li>
<li>Assists Project Manager with project forecasting / project reviews.</li>
<li>Assists Project Manager with project invoicing, both subcontractor/supplier and owner billing.</li>
<li>Manage submittal process to ensure conformance to the contract documents and timely procurement of materials so as to maintain quality and schedule.</li>
<li>Manage RFI process, reviewing all FRIs for potential cost / schedule impacts and mitigating those liabilities accordingly in concert with the project team.</li>
<li>Responsible for creating the filing system and maintaining all files.</li>
<li>Generate Requests-For-Information (RFIs) and track through submission, review and distribution.</li>
<li>Maintain the Record Drawings and ASI, CCD, RFI, and Field Order logs.</li>
<li>Responsible for creating the submittal log, reviewing submittals and follow through of the approval process.</li>
<li>Ensure approved submittals are distributed to all required parties in a timely manner, and maintained in the file system and project management database.</li>
<li>Create and maintain Project Closeout requirements: owner training, attic stock materials, as-built drawings &amp; closeout documents.</li>
<li>Timely transmit all official contract documents to required parties.</li>
<li>Regularly attend meetings with the Project Manager and generate the minutes of each meeting.</li>
<li>Responsible for knowing and understanding fully the Scopes of Work for the subcontractors onsite.</li>
<li>Facilitate and support management and field supervision staff as required.</li>
<li>Understand and utilize the Company Policy and Procedures Manual and Best Practices Guidelines including Master Forms Library.</li>
<li>Participate in ongoing training efforts.</li>
<li>Ensure workplace safety. Report issues to project team immediately.</li>
<li>Performs other functions as requested of them.</li>
<li>Ensure client needs are exceeded throughout the course of delivery.</li>
<li>Acts as a steward of CPPI culture, mission, vision and core values.</li>
<li>Upholds and communicates CPPI safety standards.</li>
<li>Takes ownership for the project.</li>
<li>Behaves in a manner that sets a positive example for others to follow in the PE role.</li>
<li>Makes day-to-day decisions that enhance profitability without sacrificing our values or relationships.</li>
<li>Grows and mentors Project Assistants, Interns and fellow Project Engineers.</li>
<li>Responsible for mitigating and reporting project risk.</li>
<li>Follow all policies and procedures and assure that others do as well in a spirit of teamwork.</li>
<li>Participates in meetings and company functions as well as completes required training as needed.</li>
</ul>
EEO STATEMENT
CPPI is an Equal Opportunity Employer, we encourage individuals of all backgrounds to apply.

Project Engineer (Gainesville)

<h3>Job Description</h3>
Job Description
<ul>
<li>SQL Server and SSRS, 9 yrs. of Experience</li>
<li>Designing databases and ensuring their stability, reliability, and performance.</li>
<li>Design, create, and implement database systems based on the end user's requirements.</li>
<li>Improve application's performances.</li>
<li>Prepare documentations for database applications.</li>
<li>Develop database schemas, tables and dictionaries.</li>
<li>Ensure the data quality and integrity in databases.</li>
<li>Fix any issues related to database performance and provide corrective measures.</li>
<li>Create complex functions, scripts, stored procedures and triggers to support application development.</li>
<li>Test databases and perform bug fixes.</li>
<li>Develop best practices for database design and development activities</li>
<li>Prepare design for all metadata for data warehouse according to various ETL processes.</li>
<li>Perform troubleshoot on all ETL processes and resolve issues effectively.</li>
<li>Develop both physical and logical data models.</li>
<li>Prepare designs for database systems and recommend improvements for performance.</li>
<li>Maintain and develop various database scripts and tools to facilitate automation process.</li>
<li>Develop various ETL processes and prepare OLAP cubes.</li>
<li>Provide support to all data warehouse initiatives.</li>
<li>Design various ETL processes and perform tests on data.</li>
<li>Define meta data standards for the data warehouse</li>
<li>Monitor processes and develop plans to capture and access all metadata.</li>
<li>Evaluate all proposals requests and assist to improve structure of data warehouse.</li>
</ul>

SQL SSIS Server Developer

<h3>Job Description</h3>
Job Description
Hybrid- 4 days onsite, 1 remote.
Duration
12 Month(s) contract
Must have Skills: - At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day) - Strong verbal and written communication, Must be able to clearly communicate in English - Comfortable navigating on a computer - Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat - entry level profile and/or new grad
- salesforce or service now experience (think ticketing and resolution experience)
hybrid environment- 2 days in office shift: 9 am ET- 6pm ET, 7-4, 11-8 shift --\u003E shifts will be given by necessity of the call center. every 3-4 weeks, will be required to work a weekend shift --\u003E \"sunday before and saturday after\", basically will stay 5 days, 40 hours. call center is open 24/7, including holidays
Description
Customer Service: Provide exceptional service to internal and external customers by being courteous, polite, and friendly. Issue Resolution: Address customer issues immediately to determine support needs and resolution paths. Knowledge Base Utilization: Search Knowledge Base articles and Standard Operating Procedures for resolutions or escalate requests to higher support teams. Technical Support: Provide first-level technical support through email, telephone, ticketing system, and other channels. Needs Assessment: Guide customers in procedures for equipment requests, relocations, software installations, sign-on, or programming changes. Documentation: Fully document resolutions and actions taken in the ITSM ticketing system. Team Collaboration: Assist team members on support projects and departmental operations. Escalation: Consult with team lead on escalated tickets and follow-ups. Teamwork: Maintain excellent teamwork on all assigned and scheduled support projects. Professionalism: Be punctual and ready to perform duties and assignments, whether working in the office or remotely. Administrative Tasks: Complete timesheets, compliance training, and shift changes independently. Additional Duties: Perform other duties and special projects as assigned by senior tier members or Customer Support Leadership.
Job Title
technical customer support representative
Top Skills Details
This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related to desktop, applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers. Example requests from customers: - Password reset - Unable to login - File expectations - Escalation team - Down and cannot transact
Worksite Address
Boca Raton,Florida,United States,33431
External Communities Job Description
Customer Interaction: Handle inbound and outbound calls in a professional and courteous manner. Issue Resolution: Address customer inquiries, complaints, and issues promptly and effectively. Information Provision: Provide accurate information about products, services, and policies. Data Entry: Accurately enter and update customer information in the database. Problem Solving: Troubleshoot and resolve customer issues or escalate to appropriate departments when necessary.
Work Environment
hybrid environment- 2 days in office shift: 9 am ET- 6pm ET, 7-4, 11-8 shift --\u003E shifts will be given by necessity of the call center. every 3-4 weeks, will be required to work a weekend shift --\u003E \"sunday before and saturday after\", basically will stay 5 days, 40 hours. call center is open 24/7, including holidays
Additional Skills &amp; Qualifications
Must have Skills: - At least 1 year of customer service, highly prefer call center experience (about 20-30 calls a day) - Strong verbal and written communication, Must be able to clearly communicate in English - Comfortable navigating on a computer - Proven ability to multi-task with customer intake process concurrently: Calls, Remedy Tickets, and Chat - entry level profile and/or new grad Preferred: - bachelors degree (especially, a degree in Computer Science, Information Technology, Computer/Data Systems Management) - salesforce or servicenow experience (think ticketing and resolution experience)

Technical Support Specialist

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul>
 Softwash Assistant Tech Join Our Team! Are you looking for a hands-on job where you can work outdoors, learn valuable skills, and be part of a great team? We're hiring a Softwash Assistant Tech to assist in cleaning and restoring surfaces using eco-friendly, low-pressure washing techniques. What Youll Do: 
<ul>
<li>Help operate softwash equipment to clean roofs, siding, driveways, and other exterior surfaces. </li>
<li>Mix and apply cleaning solutions safely and effectively. </li>
<li>Assist in setting up and packing up job sites. </li>
<li>Communicate professionally with customers and teammates. </li>
<li>Ensure safety procedures are followed at all times. </li>
</ul>
What Were Looking For: 
<ul>
<li>Hardworking and reliable team player. </li>
<li>Comfortable working outside in various weather conditions. </li>
<li>Ability to lift equipment and work on ladders when necessary. </li>
<li>Willingness to learn and take direction. </li>
<li>Valid drivers license and felony free background</li>
</ul>
 What We Offer: 
<ul>
<li>Competitive pay and opportunities for advancement. </li>
<li>On-the-job trainingno experience required! </li>
<li>Supportive and friendly work environment. </li>
</ul>
 If youre ready to work with a great team and gain valuable experience, please stop into our offices to apply. *YOU MUST APPLY IN PERSON TO BE CONSIDERED FOR THE POSITION 311 Specialty Pt. Sanford, Florida 32771

Softwash Assistant Tech

<h3>Job Description</h3>
Job Description
Location: Position requires nationwide travel so candidate can be located anywhere within the U.S. Current project location is in Des Moines, IA and surrounding areas. 
Why CCI? CCI Systems, Inc. is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Come join our team of engineers and experts that guide our customers toward the right choices to future-proof their network for years to come. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employees’ hard work and determination and REWARD results all while having fun!
Our mission is to make life better by innovating tomorrow’s communication solutions today. 
We are seeking Coax Splicers whoare responsible for maintaining and repairing Hybrid Fiber-Coaxial (HFC) systems. Duties include coax cable splicing, system installation and activation, troubleshooting signal issues, and performing preventative maintenance. The role involves balancing forward and return paths using test equipment, maintaining plant infrastructure, and ensuring optimal network performance.
Responsibilities
<ul>
<li>Interpret schematics and design drawings to perform splicing, activation, and testing of HFC outside plant infrastructure for both new construction and legacy systems.</li>
<li>Upgrade hardware and infrastructure, including comprehensive plant documentation and installation of HFC active and passive components such as nodes, amplifiers, line extenders, taps, splitters, and power supplies. Accurately document detailed field notes, operate a bucket truck, access network enclosures and nodes, and utilize various testing equipment for system verification.</li>
<li>Responsibilities are distributed across hardline coaxial splicing, system sweeping, and network activation activities.</li>
<li>Install fiber optic enclosures, nodes, and related equipment as necessary.</li>
<li>Work with customers, subcontractors, and other team members in the field to define, collect, and determine information from customers and customer facilities for project requirements.</li>
<li>Conduct DOCSIS 3.1 testing and evaluations, perform targeted system sweeps, accurately document findings, and compile system data to generate comprehensive technical reports.</li>
<li>Diagnose and resolve plant-related issues to mitigate upstream noise and forward path impairments within the cable system. Utilize standard outside plant (OSP) tools, including Optical Time Domain Reflectometers (OTDRs), Time Domain Reflectometers (TDRs), light meters, and signal strength meters, to ensure optimal system performance.</li>
<li>Ability to understand and calculate system Radio Frequency (RF) signals to quickly make necessary adjustments to resolve issues and report accurate information to project supervisors.</li>
<li>Understanding the project's Statement of Work (SOW) and escalation process for deviations.</li>
<li>Report accurate daily project updates for productivity tracking and project billing.</li>
<li>Define, develop, and share technical knowledge and stay current on technical advancements.</li>
<li>Perform other duties and special projects as assigned by management.</li>
</ul>
Qualifications
<ul>
<li>1-3 years’ experience splicing hardline distribution coax is required.</li>
<li>1-3 years’ experience in a HFC Sweep/Technician role within the Service Provider space, or similar, is required.</li>
<li>Must have experience performing production upgrades in a CATV OSP environment, with demonstrated proficiency in system troubleshooting.</li>
<li>Must have experience splicing optical nodes, amplifiers, line extenders, taps, splitters, power supplies in both aerial and underground locations.</li>
<li>Proficient in the use of TDR test equipment, cable locators, signal level meters, and standard hand tools for outside plant operations. Experienced with a range of test equipment, including but not limited to: Viavi SCU 1800 sweep generator, Viavi OneExpert ONX-630, Viavi DSP TDR, OTDR, volt-ohm meters (VOM), and light meters.</li>
<li>Possesses in-depth knowledge and hands-on experience with Viavi/JDSU equipment for both sweeping and DOCSIS testing applications.</li>
<li>General understanding of HFC headend networks and optical systems (forward and return paths), along with foundational knowledge of CMTS, FTTx architectures, and ISP operations.</li>
<li>Ability to maintain accurate record keeping, reporting, and great attention to detail.</li>
<li>Able to read and understand plant maps for CATV system designs.</li>
<li>Technical certification from SCTE, NCTI, or similar field training is preferred.</li>
<li>Consulting background and experience working with multiple customers is preferred.</li>
<li>Experience setting up and optimizing new optical node locations is preferred.</li>
<li>Bucket truck and safety certifications are preferred.</li>
<li>Able to work independently on projects and take direction from teammates and develop skills to advance professionally.</li>
<li>Strong verbal and written communication skills.</li>
<li>Capable of following directions and adhering to strict deadlines.</li>
<li>The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors.</li>
</ul>
Shift is Monday-Friday between the hours of 7:00 a.m. to 4:00 p.m. and/or 11:00 p.m. to 7:00 a.m. CST but must be able to work outside normal business hours when required for system maintenance and subscriber outages.

Additional information
<ul>
<li>Approximately 75% nationwide travel is required, typically 16 days on-site and 5 days off at home.</li>
<li>Must have a valid driver’s license and a good driving record.</li>
<li>Must be able to pass a DOT Medical Examination to obtain and maintain a DOT Commercial Motor Vehicle Certification.</li>
</ul>

Coax Splicer

<h3>Job Description</h3>
Job DescriptionSalary: $45k-$50k annually 
Title:IT Service Desk Support Specialist
Location:Orlando International Airport (MCO), Orlando, FL
Are you looking for an IT job in one of the busiest destination airports in the world that acts as the starting point for many vacations to the place Where Dreams Come True? Fully functioning IT systems play an essential part in ensuring the passenger journey through the airport runs as smoothly as possible and helping to support those IT systems could be where you come in!
 
Position Overview:As an IT Service Desk Support Specialist, you will provide service operation support on-site 40hrs/week and on-call support for the systems at the direction of the local IT Manager.Our organization places a premium on customer service. We are looking for individuals that can be responsive, professional, trustworthy, and deliver performance that enhances our company's reputation each time they interact with the customer.
FLSA Status and Hours:This is a full time, salaried, non-exempt position with great hours: Monday-Friday, 8:00 AM - 5:00 PM shift. Salary and benefits information will be provided should you be selected for an Interview.
Responsibilities and Minimum Qualifications:
<ul>
<li>Client Interaction: regularly interact with GOAA customers.</li>
<li>Performs installation, configuration, relocation and support of the Authoritys computer equipment and workstation software.</li>
<li>Documentation and Reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format.</li>
<li>Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now.</li>
<li>Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible.</li>
<li>Responsible for the timely completion of assigned incidents and tasks.</li>
<li>Experience managing, supporting and deploying network infrastructures.</li>
<li>Ability to diagnose server or network alerts, events or issues.</li>
<li>Understanding of common information architecture frameworks.</li>
<li>Good oral and written communication skills.</li>
<li>Ability to work a flexible schedule.</li>
<li>Receives user Service Desk calls, documents users requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authoritys computers and software.</li>
<li>Provide first level VoIP and Mobile device support.</li>
<li>Provide first line support; escalates more complex problems to a second level resource.</li>
<li>Produce training material as needed.</li>
<li>Performs other duties as required.</li>
</ul>
Education, Experience and Certification:
<ul>
<li>High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred.</li>
<li>CompTIA A+ and/or Network+.</li>
<li>MCP (Microsoft Certified Professional).</li>
<li>Additional IT certifications that distinguish skill set on security, Cisco, VMware.</li>
<li>Must have a valid Drivers License.</li>
</ul>
Preferred Experience:
<ul>
<li>Knowledge of MS Windows and Windows based software required.</li>
<li>Thorough knowledge of computer hardware diagnostics and repair required.</li>
<li>Must possess excellent verbal and written skills.</li>
<li>Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems.</li>
<li>Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors.</li>
<li>Experience and proficiency with the following applications and devices: Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP).</li>
<li>Understanding and working knowledge of TCP/IP and Multicast technologies.</li>
<li>Working knowledge and understanding of Active Directory.</li>
</ul>
Personal Attributes:
<ul>
<li>Demonstrated interpersonal and communication skills.</li>
<li>Ability to prioritize and execute tasks on time.</li>
<li>Self-motivated and self-directed.</li>
<li>Keen attention to detail.</li>
<li>Able to work successfully in a collaborative team environment.</li>
<li>Strong customer service orientation.</li>
<li>Friendly and personable.</li>
</ul>
Physical Attributes:
<ul>
<li>Independent mobility throughout work locations, and ability to move unaided from one working level to another, ability to access, unaided, all installed equipment locations, including working at height, when required</li>
<li>Ability to negotiate security checkpoints and screening x/ray access points without assistance.</li>
<li>Visual acuity - ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).</li>
<li>Ability to carry tools, test equipment and replacement equipment (up to 35 lbs), independently and unaided.</li>
<li>Ability to drive standard vehicles without any requirement for modified controls.</li>
</ul>
Benefits:
<ul>
<li>Excellent healthcare benefits: Medical and Dental</li>
<li>401K including an employer match</li>
<li>Paid time-off and sick leave</li>
<li>Paid Military Leave</li>
</ul>
Join Our Team
ServiceTec International, Inc.specializes exclusively in the provision of Managed IT Services to the worlds airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.
ServiceTec Culture:Were a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.
We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond.
ServiceTec International, Inc.is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.
For immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence. We are thankful to receive any applications; however, only those selected for an interview will be contacted.
Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.

IT Service Desk Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: Salary commensurate with experience. 
CPPI OVERVIEW
Charles Perry Partners, Inc. (CPPI) is a leading general contracting, design-build, and construction management firm with regional offices in Orlando, Gainesville, Tampa, Fort Myers, Jacksonville, Palm Beach, and Savannah. Since 1968, CPPI has built a strong reputation for delivering exceptional service and results across a broad spectrum of projects.Our mission is to build long-lastingrelationships and structures.
 
JOB SUMMARY
The Project Engineer (PE) is directly responsible for document management and assists the Project Manager in all aspects of cost, quality, schedule, and safety. Responsible for assisting the projects teams with obtaining, evaluating, coordinating and distributing the information and authorizations needed to construct projects on time, within budget, safely, and with quality in partnership with the project team. Builds and maintains relationships with Clients, Architects, Consultants and Subcontractors. Daily activities are conducted to promote the company's vision, mission and core values. To perform this job successfully, the employee must be able to perform each essential duty satisfactorily and in a timely manner. The following duties are representative of the job but are not all inclusive and other duties may be assigned as needed.
 
COMPENSATION AND BENEFITS
<ul>
<li>Competitive compensation aligned with experience and qualifications.</li>
<li>Generous paid vacation and holidays.</li>
<li>Comprehensive medical, dental, and vision insurance coverage.</li>
<li>401(k) retirement plan with company match.</li>
<li>Short-term and long-term disability plans.</li>
</ul>
MINIMUM REQUIREMENTS
<ul>
<li>Authorized to work in the United States without the need for current or future visa sponsorship. </li>
<li>Bachelors Degree preferred or experience in related field.</li>
<li> Computer literate with excellent Microsoft Office skills (Excel, Outlook, Word).</li>
<li> Strong written and verbal communication skills, detail oriented.</li>
<li> Strong organizational and time management skills.</li>
<li> Excellent problem-solving and analytical skills.</li>
<li> Understanding of plans and schematics.</li>
<li> Can work independently and collaboratively in a team environment.</li>
<li> Advanced critical thinking and judgment skills.</li>
<li> Must be able to work flexible hours. Work hours will be consistent with a Project Engineer in the Construction industry.</li>
</ul>
JOB RESPONSIBILITIES
<ul>
<li> Responsible for managing, maintaining, coordinating, organizing, tracking, updating, and/or expediting the flow of project information as required.</li>
<li> Assists Project Manager (PM) with change management process tracking and mitigating all cost liabilities.</li>
<li> Assists Project Manager with constructing project budgets.</li>
<li> Assists Project Manager with project forecasting / project reviews.</li>
<li> Assists Project Manager with project invoicing, both subcontractor/supplier and owner billing.</li>
<li> Manage submittal process to ensure conformance to the contract documents and timely procurement of materials so as to maintain quality and schedule.</li>
<li> Manage RFI process, reviewing all FRIs for potential cost / schedule impacts and mitigating those liabilities accordingly in concert with the project team.</li>
<li> Responsible for creating the filing system and maintaining all files.</li>
<li> Generate Requests-For-Information (RFIs) and track through submission, review and distribution.</li>
<li> Maintain the Record Drawings and ASI, CCD, RFI, and Field Order logs.</li>
<li> Responsible for creating the submittal log, reviewing submittals and follow through of the approval process.</li>
<li> Ensure approved submittals are distributed to all required parties in a timely manner, and maintained in the file system and project management database.</li>
<li> Create and maintain Project Closeout requirements: owner training, attic stock materials, as-built drawings &amp; closeout documents.</li>
<li> Timely transmit all official contract documents to required parties.</li>
<li> Regularly attend meetings with the Project Manager and generate the minutes of each meeting.</li>
<li> Responsible for knowing and understanding fully the Scopes of Work for the subcontractors onsite.</li>
<li> Facilitate and support management and field supervision staff as required.</li>
<li> Understand and utilize the Company Policy and Procedures Manual and Best Practices Guidelines including Master Forms Library.</li>
<li> Participate in ongoing training efforts.</li>
<li> Ensure workplace safety. Report issues to project team immediately.</li>
<li> Performs other functions as requested of them.</li>
<li> Ensure client needs are exceeded throughout the course of delivery.</li>
<li> Acts as a steward of CPPI culture, mission, vision and core values.</li>
<li> Upholds and communicates CPPI safety standards.</li>
<li> Takes ownership for the project.</li>
<li> Behaves in a manner that sets a positive example for others to follow in the PE role.</li>
<li> Makes day-to-day decisions that enhance profitability without sacrificing our values or relationships.</li>
<li> Grows and mentors Project Assistants, Interns and fellow Project Engineers.</li>
<li> Responsible for mitigating and reporting project risk.</li>
<li> Follow all policies and procedures and assure that others do as well in a spirit of teamwork.</li>
<li> Participates in meetings and company functions as well as completes required training as needed.</li>
</ul>
EEO STATEMENT
CPPI is an Equal Opportunity Employer, we encourage individuals of all backgrounds to apply.

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