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<h3>Job Description</h3>
Job Description
Find a career that MOVES you! PODS revolutionized the moving and storage industry over 25 years ago. Our innovative approach of providing portable storage containers makes moving more efficient, convenient, and less stressful. We’re not only pioneers of the industry, we’re the leader, too!
Our people and service define our company, and we set goals for ourselves and each other to improve tomorrow over yesterday. We understand and appreciate the importance of being trustworthy, authentic, and welcoming as we provide our customers the best moving and storage experience. Join a team that offers you the chance to leave your mark, achieve your goals, and love what you do.
Are you a seasoned technology engineer with a passion for designing and optimizing complex communication platforms? We're seeking a Sr CCaaS/UCaaS Platform Engineer to drive the strategic evolution and operational excellence of our critical communication infrastructure. In this role, you'll be instrumental in architecting, integrating, and continually enhancing our CCaaS (Five9, Verint) and UCaaS platforms, directly impacting user productivity and customer engagement across the enterprise.
This isn't just about support; it's about owning the technical vision for our communication ecosystem and driving its continuous improvement. You'll be a key technical leader within a lean, agile team, focusing on scalable, reliable, and high-performing solutions.
What You'll Be Doing:
<ul>
<li>Platform Leadership &amp; Architecture: Lead the administration, configuration, and strategic evolution of our Five9, Verint, and Clearview platforms. You'll ensure these systems are not just operational, but optimally designed for performance, scalability, and security.</li>
<li>Deep-Dive Troubleshooting &amp; Resolution: Serve as the escalation point for complex technical issues across the Verint ecosystem (QM, WFM), Five9 VCC (including Omnichannel and Agent Assist), and Clearview reporting. You'll diagnose and resolve intricate call flow issues, integration challenges, IVR misroutings, and address latency/connectivity concerns.</li>
<li>Strategic Integrations: Design, build, and maintain robust REST API integrations, primarily connecting our CCaaS/UCaaS platforms (e.g., Five9, CXOne) with critical business systems like Salesforce CRM, Dynamics 365, and ServiceNow. Your work will ensure seamless data flow and process automation across interconnected systems.</li>
<li>Performance &amp; Analytics Driving Improvements: Develop and maintain comprehensive operational and KPI reports. You'll analyze data on agent productivity, adherence, and service-level failures to identify root causes and drive continuous improvement initiatives.</li>
<li>WFM &amp; CX Optimization: Partner closely with Workforce Management to optimize scheduling and queue management, actively monitoring and reacting to real-time call volume fluctuations. You'll leverage data to enhance first call resolution, minimize abandonment rates, and refine IVR experiences, directly impacting CSAT and agent satisfaction.</li>
<li>Technical Mentorship &amp; Knowledge Sharing: Develop training materials, knowledge articles, and lead sessions to empower agents and internal teams on system updates, new tools, and advanced analytics features.</li>
<li>Continuous Improvement &amp; Innovation: Proactively identify workflow inefficiencies, propose innovative solutions for call routing, escalation paths, and automation. You'll champion continuous improvement efforts, leveraging data and feedback to refine processes and system capabilities.</li>
<li>Architectural Stewardship: Apply deep understanding of application, data, infrastructure, and security architecture to design and oversee the implementation of end-to-end cloud-integrated systems. You'll ensure non-functional aspects like performance, scalability, reliability, and availability are at the forefront of every solution.</li>
<li>Staying Ahead of the Curve: Continuously research and stay informed on emerging CCaaS/UCaaS trends, industry best practices, and new technologies, bringing that knowledge back to evolve our platforms.</li>
</ul>
What You'll Bring:
<ul>
<li>Education: Bachelor's degree in Computer Science, Systems Analysis, or a related technical field.</li>
<li>Extensive Experience: Minimum of 12+ years of enterprise-level development and architect-level experience in diverse technical environments, demonstrating strong command across multiple programming languages and software packages.</li>
<li>Deep Platform Expertise: Expert-level proficiency (at least 5 years hands-on) in two or more UCaaS or CCaaS technology areas, with deep working knowledge of:</li>
<ul>
<li>Verint Ecosystem: Verint QM, Verint WFM</li>
<li>Five9 Ecosystem: Five9 VCC, Five9 Omnichannel, Five9 Agent Assist</li>
<li>Other leading Contact Center and Unified Communication technologies</li>
</ul>
<li>API &amp; Integration Mastery: Proven proficiency in architecting and managing RESTful web services, microservices, and web APIs, with significant experience building integrations, especially with CRMs like Salesforce, Dynamics 365, and ServiceNow.</li>
<li>Architectural Acumen: Demonstrated ability to design, develop, and oversee the implementation of complex, end-to-end IT cloud-integrated systems. This includes a deep understanding of application, data, infrastructure, and security architecture, with a focus on non-functional requirements.</li>
<li>Ownership Mentality: A track record of truly "owning" platform administration and evolution, moving beyond just support to drive strategic direction and continuous improvement.</li>
<li>Agile Proficiency: Strong understanding of Agile methodologies and processes, capable of guiding project teams on technical opportunities, impacts, and risks, while considering architectural debt.</li>
<li>Technical Versatility: Exposure to scripting languages (e.g., JavaScript, SQL) or Salesforce Admin concepts.</li>
<li>Communication &amp; Collaboration: Exceptional communication skills with the ability to articulate complex technical concepts clearly to both technical and non-technical stakeholders, fostering strong cross-functional partnerships.</li>
</ul>
This is an opportunity to make a significant impact by shaping the future of our communication infrastructure. If you're a hands-on architect who thrives on solving challenging problems and driving technological innovation, we encourage you to apply.
Unsolicited Resumes from Third-Party Recruiters 
Please note that as per PODS policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our Inclusive Diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that PODS will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity. 
Revised: AD-TA
#App1

Engineer IV - Contact Center as a Service (CCaaS)

<h3>Job Description</h3>
Job DescriptionDescription:
At CLX Engineering, we prioritize integrity, partnership, and a commitment to quality in everything we do. We are looking for a motivated and skilled Integration Engineer II to join our dynamic team. This position offers an exciting opportunity to contribute to innovative projects while working with minimal supervision, taking technical lead on projects throughout the US, and mentoring the next generation of engineers.
 
Position Overview: As an Integration Engineer II, you will play a crucial role in designing, programming, and commissioning control systems for various projects. With a focus on delivering high-quality results, you will manage multiple projects simultaneously, communicate effectively with both internal teams and clients, and oversee the successful execution of technical tasks. CLX Engineers will work automating airport passenger boarding bridges, baggage handling systems, and theme park shows and events.
<ul>
<li>This is a salaried exempt position reporting to the Manager, Controls Engineering.</li>
<li>All candidates must be authorized to work in the US now and in the future. We are not sponsoring work visas.</li>
<li>This is not an entry level position and candidates should have applied, working knowledge of PLC coding from scratch and designed electrical controls.</li>
<li>This position requires a minimum 40% annual travel in the domestic United States.</li>
<li>Candidates should expect to work in hot/cold, dirty manufacturing like environments and will often stand for hours or sit for hours depending on the project.</li>
<li>Work shifts can vary from overnight to traditional business hours, again depending on the project. This is not a remote position and requires hands on skills and interaction.</li>
</ul>
Key Responsibilities:
<ul>
<li>Design control systems by interpreting customer specifications and analyzing system requirements. Use industry-standard drafting software, codes, and practices to develop functional software designs.</li>
<li>Develop PLC programs, primarily using ladder logic, across multiple platforms. Follow company programming standards and customize when necessary.</li>
<li>Manage project schedules, balance client needs and expectations, and troubleshoot to ensure seamless project delivery. Collaborate with cross-functional teams for optimal results.</li>
<li>Begin supervising junior engineers, providing guidance and mentorship at customer sites, and assisting with troubleshooting and commissioning activities.</li>
<li>Perform in-house testing of system software before client exposure. Ensure everything is working correctly before commissioning on-site.</li>
<li>Provide on-site support and commissioning, ensuring that all systems function properly. Supervise installation progress and troubleshoot any issues.</li>
<li>As a senior member of the team, communicate project status and requirements effectively. Work collaboratively with project management to ensure success.</li>
<li>Travel between 40% - 85% annually</li>
<li>Candidates must be able to pass a TSA level background check (this is more stringent that personal travel background check)</li>
</ul>
Requirements:
Required Qualifications:
<ul>
<li>AS Degree or equivalent with a minimum of 5 years’ experience in automation, particularly with PLCs and on-site coding.</li>
<li>Strong proficiency in diagnosing and troubleshooting automation systems and electrical troubleshooting, particularly in autonomous vehicle operation, baggage handling systems, and theme parks. In-depth knowledge of at least one major PLC platform (Allen-Bradley preferred, or Siemens, Modicon, Beckoff, or GE).</li>
<li>Excellent oral and written communication skills, with the ability to work effectively with internal and external clients.</li>
<li>Ability to work in industrial settings, with exposure to heat, dirt, and noise , lift 25-50 lbs. and navigate tight, dark, places. Able to climb different types of industrial ladders. Ability to use hand tools and work safely in diverse environments.</li>
<li>Must be able to varied work shifts - over night, early morning to mid afternoon, etc. The work shift is determined by the client and project needs.</li>
<li>A proactive mindset toward professional development and a commitment to improving processes.</li>
</ul>
Desired Qualifications:
<ul>
<li>BS in Electrical Engineering, Computer Science, or related field.</li>
<li>Experience with AutoCAD software for system design, especially AutoCAD Electrical.</li>
</ul>

Integration Engineer II

<h3>Job Description</h3>
Job Description
Job Title: CYBER Training Range Engineer
Level – Subject Matter Expert (SME)
Location – Hurlburt Field, FL, Joint Base San Antonio, TX
Job Description:
X Technologies is seeking a Cyber Training Range Engineer to support the 39th Information Operations Squadron (39 IOS) with experience applying the CYBER Training Range Engineering fundamentals from Hurlburt Field, FL or Joint Base San Antonio, TX.
What You'll Be Doing:
You will comprehend the 39 IOS mission, the cyber training ranges and Weapon Systems associated with the training requirements.
You will augment and support mission support functions in the areas of course
management support, faculty development, planning, project management, administrative support, facility management, cyber range systems, communications and information technology systems, audio visual (AV) systems in unclassified and classified environments.
 
You will purchase and install CTRE hardware and software at the Governments request. CTRE is essential to conduct psychomotor (hands-on) training for Cyber Weapon Systems (CWS) IQT, and work role training, which is focused on individual and not team or crew training environments.
You will ensure CTRE equipment meets the following system requirements: Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), and Approved Product List (APL) for unclassified and classified networks, a six-year lifecycle, or higher and takes advantage of available electrical service, and Heating Ventilation and Air Conditioning (HVAC) space, without modifying the current building infrastructure.
You will maintain compatibility with current CTRE hardware and software, and the DAFNET while maintaining virtual machine compatibility with the AF Life Cycle Management Center (AFLCMC) fielded CWS and/or Joint platforms and systems and the current curricula, training mission, and mission evaluation lessons.
You will allow and enhance the capability of the course developers and the instructors to provide courseware (cognitive and psychomotor or lecture and hands-on) that meets or exceeds the ACC Training Task List (TTL) or Joint requirements along with the ability to repair/replace components, same day, if required, to ensure continuity of training, while keeping associated costs and training lapse times to a minimum.
You will enable the ability to scale to meet increased tasking TPR at multiple locations and classifications without additional engineering or other build considerations; the system must simultaneously support at least three 30-student classrooms and at least 60 staff members (instruction and development) including but not limited to: at least 30K simultaneous virtual machines, 
You will enhance the capability to provision and de-provision a full classroom of 30 students and four instructors, with a minimum of 150 virtual machines, each in an isolated training "sandbox" in commensurate with the Director of Operations approved class schedule as well as replicating data across the CTRE mesh network with no additional translation or reprogramming required.
You will enable the ability of current operators to dynamically assist, take-over, or restart any students training environment without disrupting the current classroom lesson for any other student(s), compatibility with the evolution and next generation CTRE mesh environment; and perform live back-up and restore from any node on the mesh network to any other node on the network.
What Required Qualifications You'll Bring:
<ul>
<li>Bachelor of Science degree or higher </li>
<li>7 years of experience applying the CYBER Training Range Engineering fundamentals</li>
<li>IAT/M Level 3 Cert (CASP +, VCP, CISSP, CCNP, GCED, CASP CE)</li>
<li>Ability to travel CONUS and OCONUS Occasionally. Must have a current passport or able to acquire within the first 60 days of employment</li>
<li>Clearance - Top Secret/SCI</li>
</ul>

CYBER Training Range Engineer - Subject Matter Expert (SME)

<h3>Job Description</h3>
Job Description
Role: Pega - Lead Decisioning Architect
Job Location: Miami, FL
Duration: 6 to 12 months
Rate: $Market All Inclusive
Job Description:
<ul>
<li>Experience in Predictive Modeling, Adaptive Modeling, BPM and Case Management</li>
<li>Looking for someone who wants to be a part of a team which adopts the latest technology stack to help reach our business objectives.</li>
<li>Design and develop decisioning Strategies.</li>
<li>Manage Proposition/Offer matrix.</li>
<li>Design and manage ADM and predictive models.</li>
<li>Develop Next Best Action Strategies.</li>
<li>Responsible for development of agile stories as indicated by the lead.</li>
<li>Responsible for making sure the changes are deployed successfully to higher environments.</li>
<li>Work closely with QA team to ensure all changes are tested properly.</li>
<li>Act as a mentor to junior resources.</li>
</ul>

Pega - Lead Decisioning Architect

<h3>Job Description</h3>
Job Description
JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.
 
You will receive a comprehensive benefits package that includes:
<ul>
<li>Health insurance</li>
<li>Dental insurance</li>
<li>Vision insurance</li>
<li>Pet insurance</li>
<li>Annual membership to Costco or Sam's</li>
<li>401K</li>
<li>...and much, much more!</li>
</ul>
 
Job Description: JBW Federal is seeking a Cyber Training Range Engineer to support the 39th Information Operations Squadron (39 IOS) with experience applying the CYBER Training Range Engineering fundamentals from Hurlburt Field, FL or Joint Base San Antonio, TX.
 
Duties and Responsibilities:
<ul>
<li>Comprehend the 39 IOS mission, the cyber training ranges and Weapon Systems associated with the training requirements.</li>
<li>Augment and support mission support functions in the areas of course management support, faculty development, planning, project management, administrative support, facility management, cyber range systems, communications and information technology systems, audio visual (AV) systems in unclassified and classified environments.</li>
<li>Purchase and install CTRE hardware and software at the Governments request. CTRE is essential to conduct psychomotor (hands-on) training for Cyber Weapon Systems (CWS) IQT, and work role training, which is focused on individual and not team or crew training environments.</li>
<li>Ensure CTRE equipment meets the following system requirements: Risk Management Framework (RMF), Security Technical Implementation Guides (STIGs), and Approved Product List (APL) for unclassified and classified networks, a six-year lifecycle, or higher and takes advantage of available electrical service, and Heating Ventilation and Air Conditioning (HVAC) space, without modifying the current building infrastructure.</li>
<li>Maintain compatibility with current CTRE hardware and software, and the DAFNET while maintaining virtual machine compatibility with the AF Life Cycle Management Center (AFLCMC) fielded CWS and/or Joint platforms and systems and the current curricula, training mission, and mission evaluation lessons.</li>
<li>Allow and enhance the capability of the course developers and the instructors to provide courseware (cognitive and psychomotor or lecture and hands-on) that meets or exceeds the ACC Training Task List (TTL) or Joint requirements along with the ability to repair/replace components, same day, if required, to ensure continuity of training, while keeping associated costs and training lapse times to a minimum.</li>
<li>Enable the ability to scale to meet increased tasking TPR at multiple locations and classifications without additional engineering or other build considerations; the system must simultaneously support at least three 30-student classrooms and at least 60 staff members (instruction and development) including but not limited to: at least 30K simultaneous virtual machines,</li>
<li>Enhance the capability to provision and de-provision a full classroom of 30 students and four instructors, with a minimum of 150 virtual machines, each in an isolated training "sandbox" in commensurate with the Director of Operations approved class schedule as well as replicating data across the CTRE mesh network with no additional translation or reprogramming required.</li>
<li>Enable the ability of current operators to dynamically assist, take-over, or restart any students training environment without disrupting the current classroom lesson for any other student(s), compatibility with the evolution and next generation CTRE mesh environment; and perform live back-up and restore from any node on the mesh network to any other node on the network.</li>
</ul>
 
Qualifications:
<ul>
<li>Bachelor of Science degree or higher</li>
<li>7 years of experience applying the CYBER Training Range Engineering fundamentals</li>
<li>IAT/M Level 3 Cert (CASP +, VCP, CISSP, CCNP, GCED, CASP CE)</li>
<li>Ability to travel CONUS and OCONUS Occasionally. Must have a current passport or able to acquire within the first 60 days of employment</li>
<li>Clearance - Top Secret/SCI</li>
</ul>
 
Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.
 Job Posted by ApplicantPro

CYBER Training Range Engineer - SME

<h3>Job Description</h3>
Job Description
<ul>
<li>OTTO is a laser production and UV printing facility specializing in laser engraving, marking, cutting and UV printing wood products and parts for cellphone accessories, home&amp;décor and promotional industries.</li>
<li>Applicants are encouraged to review the website prior to application (<a href="http://www.ottocases.com" target="_blank">www.ottocases.com</a>)</li>
<li>OTTO is a Drug Free Work Zone. All applicants are required to take a pre-employment drug test and are subject to random drug testing.</li>
<li>E-commerce Order Fulfillment /Print Shop Specialist is an entry level position with potential to advance by learning new skills.</li>
<li>Team environment, looking for applicants that are willing to help out the other associates at all times.</li>
</ul>
Essential Job Functions
<ul>
<li>Managing and fulfilling bulk and single e-commerce orders.</li>
<li>Operating Laser Engraving and UV Printing Machines in a production environment (training will be provided)</li>
<li>Moving parts quickly and safely through the equipment.</li>
<li>Maintaining high level of quality throughout long production cycles.</li>
<li>Some Packing, Shipping and Receiving.</li>
</ul>
Preferred Skills/Abilities
<ul>
<li>Physically able to lift over 20lbs.</li>
<li>Good communication skills, must be comfortable interacting with people.</li>
<li>Attention to detail and safety.</li>
<li>Some experience with MS Office applications helpful. MS Excel is preferred.</li>
<li>Computer aided drawing, using vector and 2D drawing software (CorelDraw, Photoshop, Illustrator, SolidWorks, Autocad, Inkscape, etc.)</li>
<li>Designing &amp; optimizing C02 cut files as well as design files.</li>
<li>Ability to learn and grow.</li>
<li>Energetic, high ethical standards and solid work ethic.</li>
<li>Ability to be flexible and able to function comfortably in a constantly changing small business environment.</li>
<li>Marketplace(ebay, amazon, walmart, etsy, etc.) store experience is plus.</li>
</ul>
Job Type: Part-time / Full-time
Salary: $13.00 - $15.00 /hour
Experience: Not required. Design and/or laser machine operator experience is plus
Education: High school or equivalent
Background Check: All applicants will be subjected to a national background check and Pre-Employment Drug Screen
Location: Sunrise, FL
Company Description•\tOTTO is a laser production and UV printing facility specializing in laser engraving, marking, cutting and UV printing wooden products and parts for a cellphone accessories, home&amp;décor and promotional industries. •\tApplicants are encouraged to review the web site prior to applying (<a href="http://www.ottocases.com" target="_blank">www.ottocases.com</a>) •\tOTTO is a Drug Free Work Zone. All applicants are required to take a pre-employment drug test and are subject to random drug testing. •\tTeam environment, looking for applicants that are willing to help out the other associates at all times. 
<h3>Company Description</h3>
•\tOTTO is a laser production and UV printing facility specializing in laser engraving, marking, cutting and UV printing wooden products and parts for a cellphone accessories, home&amp;décor and promotional industries.\r\n•\tApplicants are encouraged to review the web site prior to applying (<a href="http://www.ottocases.com" target="_blank">www.ottocases.com</a>)\r\n•\tOTTO is a Drug Free Work Zone. All applicants are required to take a pre-employment drug test and are subject to random drug testing.\r\n•\tTeam environment, looking for applicants that are willing to help out the other associates at all times.

E-Commerce Order Fulfillment and Print Shop Specialist

<h3>Job Description</h3>
Job DescriptionWe are seeking an experienced Senior IT Consultant to support our large-scale Epic migration to Microsoft Azure. The ideal candidate will bring deep experience with both Epic Systems (application and infrastructure layers) and Microsoft Azure (cloud architecture and services). This role is central to bridging the gap between clinical IT, cloud engineering, and third-party integrations during this critical healthcare digital transformation. Key Responsibilities:Epic Application Responsibilities: Act as the technical liaison to Epic TS for infrastructure deployment and readiness Oversee Kuiper-based stamp deployments (App Stamp, Cogito Stamp, DMZ, etc.) Support Epic modules (system and data) migration and readiness: EpicCare, MyChart, Clarity, Caboodle, Cogito tools, etc. Support Epic ecosystem modules (system and data) migration and readiness. Work closely with Epic analysts to configure non-production environments (SUP, TST, TRN) Facilitate Epic software validation, ODB replication planning, and DR environment setup Responsible for migration testing, integration testing and end to end sanity testing. Azure Cloud Responsibilities: Understanding of Azure Landing Zones, VNets, NSGs, ASGs, and ExpressRoute Support VMSS Flexible orchestration, high availability, and zone architecture for Epic VMs Implement Azure IAM/RBAC, Azure AD integration, and secure LDAP configuration to do application readiness Assist in re-platforming SQL Server (Clarity/Caboodle) from on-prem to Azure SQL MI or IaaS Ensure monitoring, backup, and disaster recovery best practices using Azure-native tools Cross-Functional Responsibilities: Lead technical workshops and architecture review sessions with Epic, Microsoft, and internal teams Create and maintain runbooks, environment templates, and deployment guides Drive technical cutover activities, incident response, and post-migration tuning Coordinate with compliance/security teams on HIPAA/HITRUST enforcement in Azure Required Qualifications: 8+ years of experience in IT Infrastructure and/or Healthcare Systems 5+ years of experience with Epic Systems in a technical or engineering capacity Hands-on experience with Azure infrastructure, including networking, identity, and compute Experience with Kuiper, Clarity/Caboodle ETL, and Epic DR strategies Familiarity with stamp-based deployment models and Azures Cloud Adoption Framework Experience with Epic technical coordination (TS/TSR) and Epic UserWeb resources Preferred Certifications: Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Epic Client Systems Administrator (CSA) Certification ITIL or PMP (a plus) Soft Skills &amp; Traits: Strong communicator who can operate at both executive and engineering levels Analytical thinker with structured problem-solving approach Comfortable working in a cross-disciplinary and regulated environment Demonstrated ability to lead under pressure during go-live and cutover windows Taking ownership for timely delivery with quality FEmployment Type: Full-Time | Contract (612 months) 
This is a remote position.

Senior IT Consultant Epic on Azure Transformation

<h3>Job Description</h3>
Job Description 
The Systems Support Specialist I must possess the technical and analytical skills required to implement PC/Network microcomputers, as well as support the use of Operating System and application software. Responsibilities will include the support of internal customers in the installation, configuration, and problem-resolution regarding PC/Network systems. The Systems Support Specialist I will also assist the Network support team in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through reports, and results attained. Individual must be flexible to travel, shift changes, and after-hours support.
Job Duties:
• Pre-image machines for equipment replacement
• Assist with non-specific tasks to aide helpdesk personnel
• Assist with equipment inventory
• Assist with servicedesk cases
• Organize and categorize expired equipment and stage for release
• Assist with employee moves
• Assist with Cable Management
• Provides telephone support to internal customers
• Performs related work as required
Requirements:
• Must be able to lift 50 lbs. 
• 0-2 years related experience. 
• Basic knowledge of PC hardware and software. 
• Knowledge of internal desktop Operating System 
• Telephone customer support experience preferred 
• Must have good oral and written communication skills. 
• Ability to identify and seek needed information/research skills.
• Ability to commute to our Lake Mary headquarters

Systems Support Specialist I

<h3>Job Description</h3>
Job DescriptionJob Description 
&nbsp;Implements and integrates 5G technologies into the existing telecommunications network, ensuring seamless connectivity and enhanced performance.
, About Demo 
Agile Onboarding&nbsp;is a Software as a Service (Saas) tool, which provides Applicant Tracking, Onboarding and HR services to its clients. We are exploding with growth, and having fun along the way. Our Core Values are:
1.&nbsp; &nbsp;&nbsp;Service: Customer Satisfaction is our #1 priority. It comes before profit and before fun.&nbsp;
2.&nbsp; &nbsp;&nbsp; Ownership: Take extreme ownership of your assigned areas, see things through to the end. &nbsp;
3.&nbsp; &nbsp;&nbsp; Fun: Make Jokes! Laugh in the face of chaos. Keep a sense of humor.&nbsp;
4.&nbsp; &nbsp;&nbsp; Modern: Pushing the edges of innovation
It's important for us to hire people who are willing to go above and beyond. &nbsp;If you like to work a set schedule, of 40 hours a week, and forget about work when you leave, this Company is not for you. It's in our culture to work, when needed, and be available for our customers. &nbsp; Because we are a small company, we need every team member to take ownership of results. &nbsp;&nbsp;
Although there are some added stresses with working in a fast-paced, small team, there are also some perks! &nbsp; Here are a few of the perks you can enjoy, in exchange for your hard work:&nbsp;
<ol>
<li>Flexible PTO time - take time when you need it, as long as results are being done.&nbsp;</li>
<li>Annual conference - fun trip every year to recap the year, and go over goals for the next year. &nbsp;This is always held in a vacation-destination place!&nbsp;</li>
<li>Long term incentive - as our tool grows, our leadership team will provide bonus-incentive to our Team Members. &nbsp;As we grow, you will grow - technically and financially.</li>
<li>Privacy - our company will not ask about your vaccine status, or any other health statuses. &nbsp;We provide medical insurance for our people, and believe that medical privacy is important. &nbsp; </li>
</ol>

Network Integration Specialist 2

<h3>Job Description</h3>
Job DescriptionJoin Our National Team as a Full-Service Reviewer! Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a Full-Service Reviewer. In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Reviewer is to complete estimate and documentation reviews on direct program assignments for Service Level Compliance to carrier partner guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position leverages previous industry experience to deliver exceptional results. This position will assist with support of the department and network during a catastrophe event. Position: Full-Service Reviewer Reports to: Review Team Manager Location: Hybrid Essential Duties/Responsibilities 
<ul>
<li>Complete accurate and timely estimate and documentation reviews through our main technology platforms; XactAnalysis &amp; Xactimate, Claims Connect &amp; Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.
<ul>
<li>Accuracy of work is measured by estimate reinspections</li>
<li>Timeliness of work is measured by automated reporting between documented events</li>
</ul>
</li>
<li>This position focuses on estimate, documentation, and commentary reviews for specific job types that include but are not limited to water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, and reconstruction, and large losses of all job types.
<ul>
<li>These reviews include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements</li>
<li>This position elevates the individual based on skill and expertise, to allow full flexibility to review multiple/all of the job types referenced; serving as a flex reviewer to support the daily demands of estimate uploads.</li>
</ul>
</li>
<li>Communicate directly with franchisees and insurance carriers, to ensure that these requirements are being met.
<ul>
<li>Communication expectations include inbound and outbound phone calls, validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications</li>
</ul>
</li>
<li>Coach franchises on opportunities to improve their estimating and documentation performance</li>
<li>Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders.</li>
<li>Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms.</li>
<li>Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success.</li>
<li>The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance.</li>
<li>Other duties as assigned.</li>
</ul>
Competency Knowledge, Skills, and Abilities: 
<ul>
<li>Proficient use of a laptop and operating accessories</li>
<li>Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)</li>
<li>Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage</li>
<li>Ability to move through reviews of varying job types, estimate severity, and complexity</li>
<li>Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written</li>
<li>Proficient use of technology applications, including the creation of new documents</li>
<li>Ability to independently problem solve, resolve conflict, and manage priorities</li>
<li>Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role</li>
<li>Ability to review estimates, documentation, and commentary promptly with the focus on estimating accuracy</li>
<li>Ability to complete multiple reviews within a given time frame</li>
<li>Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software</li>
<li>Knowledge of estimating principles for the insurance industry</li>
<li>Ability to learn and operate our primary operating systems</li>
<li>Ability to successfully pass required industry and company certifications on first attempt</li>
<li>Ability to answer and communicate with PDRI, independent franchises and PDO offices via phone and email</li>
<li>Ability to work office equipment (fax, scanner, printer, phone system, computers)</li>
<li>Ability to work in our main operating systems</li>
<li>Ability to work independently</li>
<li>Ability to pass and maintain a satisfactory background check</li>
<li>Ability to maintain a level of confidentiality</li>
<li>Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics</li>
</ul>
Required Education and Experience 
<ul>
<li>High school diploma or GED</li>
<li>Bachelors degree or equivalent experience in insurance claims or related field</li>
<li>One plus years experience with industry estimating/estimate review.</li>
<li>Two plus years' experience with contracting and/or fieldwork for a given trade</li>
</ul>
Preferred Education and Experience 
<ul>
<li>Experience serving in a customer service role.</li>
<li>One plus years' experience with industry estimating/estimate review.</li>
<li>5 plus years experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction.</li>
</ul>
Physical Requirement The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb, or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
<ul>
<li>Must be able to stay in a stationary position up to 100% of the time</li>
<li>The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.</li>
<li>Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.</li>
<li>Must be able to observe and perceive information on a computer and documents</li>
<li>Must be able to communicate and converse with customers over the phone</li>
<li>Occasionally will lift up to 10lbs</li>
<li>Ability to safely operate a company vehicle </li>
</ul>
Work Environment The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of the office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.e. Travel This position may require up to 10% travel. This position may require travel to franchise locations, trainings, and team meetings. Reasonable Accommodation for Disability Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines reasonable accommodation as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 
Flexible work from home options available.

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