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<h3>Job Description</h3>
Job DescriptionLocation: Panama City, FL Job Type: Full-Time Security Clearance: Secret AERMOR is seeking a Cybersecurity Specialist I to support DoD, Department of the Navy (DoN), and NAVSEA Cybersecurity policies and compliance efforts. This role will assist in the Risk Management Framework (RMF) Assessment &amp; Authorization (A&amp;A) process, data submission in Navy eMASS, and ensure compliance with cybersecurity standards for IT systems and networks. ​​​​​​​This is not a remote position.&nbsp; Key Responsibilities: &nbsp;
<ul>
<li>Assist in maintaining and reviewing A&amp;A packages for RMF compliance.</li>
<li>Support annual security reviews, accreditation processes, and security documentation.</li>
<li>Work with Information System Security Officers (ISSOs) and System Administrators to ensure RMF compliance.</li>
<li>Monitor Navy Vulnerability Remediation Asset Manager (VRAM) and CMRS for tracking security issues.</li>
<li>Provide technical support for NMCI/NGEN and RDT&amp;E network security incidents.</li>
<li>Assist in classified network security verification in accordance with DoD and DoN policies.</li>
<li>Participate in security-related meetings and provide insights into RMF process changes.</li>
</ul>
 Required Skills &amp; Qualifications: &nbsp;
<ul>
<li>Must possess SEC+ certification or equivalent. </li>
<li>Minimum 2 years of experience in cybersecurity or IT security administration.</li>
<li>Knowledge of DoD RMF, A&amp;A processes, and cybersecurity policies.</li>
<li>Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and Adobe Pro.</li>
<li>Familiarity with Navy-approved operating systems for workstations and servers.</li>
</ul>
 Preferred Qualifications: &nbsp;
<ul>
<li>Experience supporting DoD or Navy cybersecurity programs.</li>
<li>Knowledge of Navy eMASS and VRAM for cybersecurity compliance tracking.</li>
<li>Understanding of network security best practices and incident response protocols.</li>
</ul>
 &nbsp;
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8WWztYeVcm

Junior Cybersecurity Specialist

<h3>Job Description</h3>
Job Description
Web Developer – Military Simulation / MS&amp;T

Web Developer

<h3>Job Description</h3>
Job Description
Senior Project Manager
Daniel O'Connell's Sons is seeking a Senior Project Manager for our Water &amp; Wastewater business in Miami Florida. This individual will be ultimately responsible for the day-to-day execution, project controls, project engineering, cost, risk, and business management of a particular project(s). You will be responsible for coordinating and leading the internal project team, trade partners, and clients throughout the construction, plant start-up and turnover of the project. This position will lead the efforts in the creation and adherence to the project timeline, project budget, trade partner contracts and negotiations, and internal and external project reporting. 
This person will report to the designated Project Executive and work closely with all other members of the project team. 
Essential Job Responsibilities
<ul>
<li>Coordinate and manage the planning and scheduling of multiple projects </li>
</ul>
<ul>
<li>Financial management of projects, including responsibility for Owner Pay Applications, Cost Oversee and manage the field staff / operations team assigned to a project. </li>
</ul>
<ul>
<li>Complete project buy-out and procurement; including scope review and negotiation, issuance of Subcontracts and Purchase Orders, required submittals, delivery tracking and subcontractor and vendor management. </li>
</ul>
<ul>
<li>Reports, Production Reports, and Cost &amp; Revenue Projections. </li>
</ul>
<ul>
<li>Develop, update and manage Project Schedule </li>
</ul>
<ul>
<li>Monitor construction progress and work collaboratively with the superintendent to resolve any operational issues. </li>
</ul>
<ul>
<li>Collaborate and communicate with preconstruction team, owner, architects, engineers and trade partners, develop and maintain relationships with all project stakeholders. </li>
</ul>
<ul>
<li>Conduct or represent the company in all projects related meetings and provide all required reports and documentation to ensure all partners are informed of project status and potential issues. </li>
</ul>
<ul>
<li>Coordinate and communicate with other DOC departments as required; to include BIM, Scheduling, MEP, and Estimating. </li>
</ul>
<ul>
<li>Participate in company's continuous improvement program. </li>
</ul>
<ul>
<li>Lead the establishment and implementation of project specific safety goals and ensure compliance of DOC and subcontractor staff with project safety requirements. </li>
</ul>
<ul>
<li>Perform additional assignments per supervisor's direction. </li>
</ul>
Position Qualifications
<ul>
<li>In-depth understanding of all major construction methods and procedures. </li>
</ul>
<ul>
<li>Water and/or wastewater treatment center experience </li>
</ul>
<ul>
<li>Management experience; including financial and negotiation skills. </li>
</ul>
<ul>
<li>Strong listening and communication skills, including the ability to resolve conflict diplomatically. </li>
</ul>
<ul>
<li>Ability to identify and resolve complex issues. </li>
</ul>
<ul>
<li>Ability to create and support team morale. </li>
</ul>
<ul>
<li>A strong work ethic and a "can-do" </li>
</ul>
<ul>
<li>Exhibit strong leadership and motivation skills. </li>
</ul>
Education &amp; Experience
<ul>
<li>Extensive knowledge of construction practices and procedures. </li>
</ul>
<ul>
<li>Four-year degree in construction related field or equivalent combinations of technical training and/or related experience. </li>
</ul>
<ul>
<li>5+ years of experience in a similar construction project management role or related functions plus the willingness to learn and continuously improve processes are required. </li>
</ul>
<ul>
<li>Experience in supervisory role with a demonstrated history of decision-making/problem-solving skills are essential. </li>
</ul>
<ul>
<li>Proficient computer skills in Microsoft Office Suite, project management software (Procore or similar), accounting cost management software, and scheduling software (Primavera or similar). </li>
</ul>
<ul>
<li>OSHA 30 Certification is required, LEED Certification, Lean Certification, CPR/First Aid Training is a plus. </li>
</ul>
Working Conditions
The working conditions of this position requires the employee to work both inside and outside, traverse a construction site, utilizing stairs, ladders, etc and utilize personal protective equipment. 
Other Requirements
Employees are expected to adhere to the equal employment opportunity policies and practices of Daniel O'Connell's Sons in order to ensure that all employees are treated equally and that no distinctions are made in rates of pay, opportunities for advancement, including upgrading, promotion and transfer because of an employee's age, color, race, religious belief, sex, sexual orientation, handicap or national origin. Equal employment opportunity regardless of race, religion, creed, color, sex, age, national origin, ancestry, disability (including physical, mental, intellectual and learning disabilities), pregnancy or pregnancy related condition, AIDS/HIV, sickle cell trait, genetic information or predisposing genetic characteristics, gender identity or expression, sexual orientation, domestic violence victim status, military status, marital status, or any other classification protected under state or federal law.

Senior Project Manager- Heavy (Water/ Wastewater)

<h3>Job Description</h3>
Job Description
Role: C++ Developer
Location: Melbourne, FL
Duration: 6+ months
Rate: $market All Inclusive
Job description:
<ul>
<li>Bachelor"s Degree in Computer Science, Electrical Engineering or related computer field</li>
<li>Experience in software engineering and application design and development</li>
<li>Experience with object oriented design methodology and industry standard design principles, frameworks and patterns</li>
<li>Experience in programming languages C++, Java</li>
<li>Experience with Linux and Windows Operating systems</li>
<li>Ability to work in a self-organizing environment and as part of a Scrum team</li>
<li>Excellent communications skills, both written and verbal</li>
<li>Excellent problem solving/analytical abilities</li>
<li>Willingness to work in a challenging and dynamic environment</li>
</ul>
&nbsp; Roles &amp; Responsibilities:
<ul>
<li>8+ Years hands-on experience in C++, UNIX, LINUX</li>
<li>Strong understanding of object oriented concepts and SW design</li>
<li>4+ years experience in Agile Scrum process</li>
<li>Ability to work on multiple features, bugs simultaneously</li>
<li>Strong familiarity with Linux/UNIX OS and performance optimizations</li>
<li>Able to read C++/Java code and quickly determine the code"s purpose and function</li>
<li>Strong experience developing, debugging and testing in Linux environment</li>
<li>Leverage Agile Methodologies to build and deliver quality software and solutions.</li>
<li>Interact with Global teams on a regular basis.</li>
<li>Participate in verification and validation phase</li>
</ul>

C++ Developer

<h3>Job Description</h3>
Job DescriptionSalary: $50,000 $65,000 annually 
Location: Lake Mary, FL Compensation: (based on experience and certifications)
 
Overview
Were seeking a reliable and detail-oriented Jr. Observability Systems Associate to join our team in Lake Mary, FL. In this role, youll monitor, triage, and remediate alerts across our entire managed technology stack including RMM, backups, MDR, antivirus, SIEM, and vulnerability management platforms.
Youll handle common workstation, server, and network issues such as failed updates, storage capacity alerts, missed backups, or detected threats performing hands-on remediation and escalating complex issues as needed.
Youll also help improve the overall health and efficiency of our monitoring systems by optimizing RMM automations, refining alerts, and ensuring accurate system visibility.
This position is ideal for a technician who enjoys troubleshooting, following structured playbooks, and maintaining stable, secure, and well-documented client environments.
 
Key Responsibilities
<ul>
<li>Monitor client environments through RMM, backup, MDR, antivirus, SIEM, and vulnerability management tools.</li>
<li>Helping to improve visibility, automation, and reliability across the entire monitoring stack.</li>
<li>Respond to and remediate first-level alerts across workstations, servers, network devices, and firewalls in all of our management tools.</li>
<li>Troubleshoot and resolve issues such as failed patches, storage capacity alerts, backup failures, and connectivity problems.</li>
<li>Administer and optimize RMM tools for system health, automation, and alert noise reduction.</li>
<li>Refine alert thresholds, find custom monitoring rules, and assist with finding scripting and automation improvements.</li>
<li>Verify and manage client backups, perform regular health checks, resolve failures, and conduct test restores.</li>
<li>Monitor MDR, antivirus, and SIEM dashboards for incidents; assist with threat response and remediation.</li>
<li>Support vulnerability management workflows by validating scan results and assisting with patching or remediation.</li>
<li>Maintain endpoint and server patch compliance across client environments.</li>
<li>Collaborate with senior engineers to escalate complex, recurring, or high-priority issues for deeper investigation.</li>
<li>Document all actions, findings, and communications clearly within the PSA/ticketing system.</li>
<li>Maintain and update internal documentation in the documentation platform, SOPs, and automation playbooks.</li>
<li>Identifying and fixing root causes of alerts.</li>
<li>Reducing alert noise by tuning thresholds and automations.</li>
<li>Ensuring data from all systems is accurate, timely, and useful.</li>
<li>Helping build a clearer picture of client system health for proactive maintenance.</li>
</ul>
 
Other Duties
<ul>
<li>Answer incoming phone calls and assist with client inquiries or ticket creation.</li>
<li>Receive and organize shipments, maintaining inventory and distributing hardware or supplies as needed.</li>
<li>Support the help desk team when required, including ticket triage, basic troubleshooting, and device setup.</li>
<li>Watch training videos and attend classes to learn new technologies and discover ways to improve our tool stack and processes.</li>
</ul>
A continuous learning mindset is highly valued in this role.
 
Requirements
<ul>
<li>13 years of experience in IT support, help desk, or system/network monitoring.</li>
<li>Experience with PowerShell scripting.</li>
<li>Hands-on experience supporting PCs, servers, networks, and firewalls.</li>
<li>Familiarity with RMM and PSA tools (e.g., N-able, ConnectWise, Halo, Datto, NinjaOne, etc.).</li>
<li>Understanding of backups, antivirus, patch management, and endpoint protection.</li>
<li>Working knowledge of networking fundamentals and firewall troubleshooting.</li>
<li>Strong attention to detail, documentation accuracy, and adherence to process.</li>
<li>Excellent communication and organizational skills.</li>
<li>Team-oriented with a proactive, customer-focused approach.</li>
</ul>
 
Preferred Experience
<ul>
<li>Previous experience within a Managed Service Provider (MSP).</li>
<li>Exposure to MDR, SIEM, and vulnerability management platforms.</li>
<li>Familiarity with Windows Server, Active Directory, and common network device interfaces.</li>
<li>Experience fine-tuning RMM alerts, thresholds, and PowerShell-based automations.</li>
<li>Understanding of system health, patch compliance, and proactive maintenance best practices.</li>
</ul>
 
Why Work With Us
<ul>
<li>Established &amp; Trusted: Join a well-established Managed Service Provider with over 25 years in business and a proven record of stability and client success.</li>
<li>Award-Winning Culture: Proudly recognized as one of the Best Places to Work for four consecutive years, reflecting our commitment to employee satisfaction and workplace excellence.</li>
<li>Great Benefits: Enjoy a 3% company retirement match, paid holidays (including your birthday!), and generous paid time off (PTO).</li>
<li>Supportive Environment: Thrive in a collaborative, team-driven atmosphere where communication, documentation, and continuous learning are encouraged.</li>
<li>WorkLife Balance: We believe in sustainable workloads and predictable schedulesno chaotic ticket queues or burnout culture.</li>
<li>Engaged Workplace: Take part in company outings, enjoy office snacks, and be part of a team that values both professional growth and camaraderie.</li>
<li>Opportunities to Grow: Gain exposure to a wide range of technologies with a company that actively invests in your career development and advancement.</li>
</ul>

Observability Systems Associate

<h3>Job Description</h3>
Job Description
Trileaf Corporation is a nationwide environmental, architecture, and engineering consulting firm that assists clients with environmental due diligence, regulatory compliance, and engineering and architectural design. From its headquarters in St. Louis, MO, and multiple branch offices throughout the U.S., Trileaf serves the wireless communications, commercial real estate and financial industries.
Location: Orlando, FL (In-office)
RESPONSIBITIES:
<ul>
<li>Support client management by distributing weekly project trackers, initiating new projects, handling purchase orders and requests, preparing and submitting proposals, assigning responsibilities, and monitoring project progress.</li>
<li>Effectively manage and maintain a high volume of open projects and responsibilities with minimal supervision, including communication with federal, state, and local officials to define scopes of work and clearly convey those scopes and timelines to clients.</li>
<li>Prepare detailed Environmental Report Scopes of Work with accuracy and efficiency.</li>
<li>Review and submit Migratory Bird Reports and other technical documents, ensuring all deliverables meet internal QA/QC standards and client requirements.</li>
<li>Assists in the training of new employees, including the development and implementation of training documents, presentations, and annual/seasonal companywide reminders related to migratory bird services. </li>
<li>Maintain general knowledge of migratory bird species and the federal, state, and local laws protecting them. Ensure proper and timely filing of permit applications, as required.</li>
<li>Perform additional duties and special projects as assigned by the Supervisor.</li>
</ul>
QUALIFICATIONS AND SKILLS:
* 3+ years of relevant experience
* Phase I and II Environmental Site Assessment experience OR status as an Environmental Professional (EP) preferred
* Other Professional Licensure (PE/PG/CHMM/PMP/LEP) is desirable
* Experience with administrative functions such as accounting is helpful, but not necessary
* Valid driver's license
Education:
<ul>
<li>Bachelor's degree in environmental sciences, biology, or related field required</li>
</ul>
Benefits:
<ul>
<li>Health, Dental &amp; Vision Insurance</li>
<li>401k w/matching</li>
<li>Short-term disability, Long-term disability &amp; Life Insurance – 100% Employer paid</li>
<li>3 weeks of PTO per year</li>
<li>8 paid holidays plus 1 floating holiday</li>
</ul>
The listed salary range for this position is an expected range. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, geographic location, and current market data.
Trileaf Corporation is an equal opportunity employer that recognizes the value of diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws in jurisdictions where we operate.

Assistant Project Manager

<h3>Job Description</h3>
Job Description
 
Mad Mobile is an AI-first software development company revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting-edge technology. Based in Tampa, FL, we are a fast-growing organization committed to fostering a collaborative, dynamic, and inclusive culture that delivers exceptional value to our clients and employees.
Summary:
We are seeking a Senior Cloud Engineer to design, build, and maintain Mad Mobile’s cloud-native infrastructure, with a strong emphasis on Kubernetes, GitOps, Observability and AWS. In this role, you’ll drive best practices for container orchestration, scalability, and reliability, ensuring our platforms are secure, compliant, and ready to support global growth.
You’ll partner closely with our software engineering and security teams to deliver scalable, resilient, and PCI/SOC2 compliant infrastructure for restaurant, retail, and payment platforms.
LOCATION: Must be based in or willing to relocate to Tampa, FL. This is an in-office role.
NOTE: Candidates must be legally authorized to work in the United States (U.S. Citizens, Green Card holders, or valid EAD holders). Sponsorship is not available for this role.
You will:
<ul>
<li>Be part of a fast-growing technology company powering iconic restaurant and retail brands.</li>
<li>Work on modern, cloud-native platforms with a cutting-edge DevOps and Kubernetes toolchain.</li>
<li>Have the opportunity to own architecture decisions that directly impact thousands of merchants.</li>
<li>Be collaborative, in an innovative culture with a focus on operational excellence.</li>
</ul>
Required Qualifications:
<ul>
<li>7+ years of experience in cloud architecture and DevOps roles, with a strong emphasis on AWS.</li>
<li>Deep expertise in Kubernetes architecture, deployment, and management (EKS preferred).</li>
<li>Proven experience designing and operating PCI and SOC2 compliant infrastructure and workflows.</li>
<li>Proficiency with Github/Gitlab/Bitbucket Pipelines, GitOps tools, and infrastructure automation tools.</li>
<li>Hands-on experience with Kubernetes policy engines and service mesh technologies.</li>
<li>Experience with observability stacks (experience with Loki, Prometheus, Tempo, Mimir or Alloy is a plus)</li>
<li>Must have ArgoCD (GitOps Deployments)</li>
<li>Experience with Snyk, Wiz, or similar security scanning tools.</li>
<li>Strong scripting skills (Python, Bash, or similar) for automation.</li>
<li>Hands-on experience with MongoDB, CouchDB, and AWS-managed databases.</li>
<li>Excellent communication and documentation skills.</li>
</ul>

Preferred
<ul>
<li>AWS Certified Solutions Architect – Professional or equivalent.</li>
<li>Experience with multi-region, high-availability architectures.</li>
<li>Familiarity with advanced networking in Kubernetes (CNI plugins, ingress controllers, mesh gateways).</li>
<li>Background in the restaurant, retail, or payments industry.</li>
</ul>

Key Responsibilities:
Cloud Architecture &amp; Operations
<ul>
<li>Provide architecture, design and deployments of AWS-based infrastructure for high-availability, fault-tolerant systems serving in-store and cloud environments.</li>
<li>Optimize and maintain Kubernetes clusters (EKS) for scalability, reliability, and cost efficiency.</li>
<li>Architect and manage Kubernetes ecosystem tooling, including kubernetes policy enforcement, GitOps deployments, and service mesh for secure service-to-service communication.</li>
<li>Evaluate and integrate AWS services (EKS, RDS, Lambda, S3, CloudFront, etc.) to meet product and compliance requirements.</li>
<li>Implement infrastructure-as-code solutions (Terraform, CloudFormation, or CDK) to standardize and automate deployments.</li>
</ul>
CI/CD &amp; DevOps Engineering
<ul>
<li>Design, maintain, and optimize CI/CD pipelines in Bitbucket Pipelines for multiple applications and microservices.</li>
<li>Integrate automated testing, security scanning (Snyk, Wiz), and compliance checks into build and deployment workflows.</li>
<li>Establish and enforce best practices for branching, code review, and release management.</li>
</ul>
Security, Compliance &amp; Monitoring
<ul>
<li>Ensure all infrastructure and pipelines meet PCI DSS and SOC2 requirements and support external audits.</li>
<li>Implement and manage monitoring, logging, and observability solutions, including Loki (logging), Grafana (dashboards), Tempo (tracing), Mimir (metrics storage), and Alloy (data pipelines).</li>
<li>Partner with InfoSec to design and implement cloud security controls, Kubernetes admission policies, and vulnerability remediation processes.</li>
</ul>
Collaboration &amp; Leadership
<ul>
<li>Mentor engineering teams in DevOps practices, GitOps workflows, Kubernetes security, and cloud architecture.</li>
<li>Act as a primary point of contact for cloud platform design decisions and trade-offs.</li>
<li>Collaborate with product and engineering leadership to align infrastructure strategy with business priorities.</li>
</ul>
Tech Stack &amp; Tools:
Cloud &amp; Infrastructure: AWS (EKS, RDS, Lambda, S3, CloudFront, Route 53, VPC) Kubernetes &amp; Ecosystem: Kyverno, Flux, ArgoCD, Istio (or Linkerd), CNI plugins, ingress controllers Observability &amp; Monitoring: Loki, Grafana, Tempo, Mimir, Alloy CI/CD &amp; Automation: Bitbucket Pipelines, Terraform, CloudFormation, CDK, GitOps workflows Security &amp; Compliance: Snyk, Wiz, PCI DSS, Kubernetes admission policies Databases: MongoDB, CouchDB, AWS-managed databases Languages &amp; Scripting: Python, Bash, NodeJS, Java, YAML, JSON
Why Join Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance. 

What about the benefits you ask?
At Mad Mobile, we're committed to taking care of our employees right from the start. That's why there's no waiting period for our plans -- they kick in from day one. We're proud to offer market-leading benefits for medical, dental, and vision and cover a generous amount of your premiums. To make sure you're off to a great start, we even provide you with a $1000 HSA contribution (prorated based on your start date and split into two payments).
Additionally, we provide a 401(k) plan with a matching contribution of up to 6%, and the best part is you're fully vested from day one. At Mad Mobile, we're not only building the next generation of in-store experiences; we're also building the next generation of incredible teams.
EEOC Statement
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
**Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.

Senior Cloud Engineer

<h3>Job Description</h3>
Job Description
Position Purpose/Summary
This position is responsible for the administration, maintenance, and optimization of Microsoft 365 services and related infrastructure, while also leading and managing IT projects to support organizational goals. The role combines hands-on systems administration with project management, ensuring secure, efficient, and user-friendly collaboration and productivity environments.
Accountabilities
Systems Administration
IT Project Management
Collaboration &amp; User Enablement
Security &amp; Compliance
Maintenance &amp; Optimization
 
Essential Duties and Responsibilities
<ul>
<li>Systems Administration</li>
</ul>
o Administer and maintain Microsoft 365 services, including Teams, SharePoint, Outlook, Intune, Defender, and OneDrive.
o Manage Teams Phone and Teams Room systems, ensuring reliable communication and collaboration.
o Configure and maintain Azure Active Directory and on-premises Active Directory environments.
o Implement and enforce security policies using Microsoft Defender and Intune.
o Monitor system performance, availability, and usage across M365 services.
o Ensure compliance with organizational policies and regulatory requirements.
o Perform regular audits of M365 configurations and licensing.
o Stay current with Microsoft updates and proactively plan upgrades.
o Measurables:
<ul>
<li>Maintain system uptime and availability of 99.9% or higher across all Microsoft 365 and Azure environments.</li>
<li>Complete quarterly security and compliance audits with minimal critical findings and ensure timely remediation of any identified vulnerabilities.</li>
</ul>
IT Project Management
o Lead and manage IT projects related to M365 deployments, upgrades, and integrations.
o Develop project plans, timelines, and resource allocations.
o Coordinate cross-functional teams, including vendors, internal stakeholders, and support staff.
o Track project progress, manage risks, and ensure timely delivery.
o Communicate project status and outcomes to leadership and stakeholders.
o Measurables:
<ul>
<li>Deliver IT projects on time, meeting defined scope and quality standards.</li>
<li>Achieve 95% stakeholder satisfaction based on post-project evaluations or feedback surveys.</li>
</ul>
Collaboration &amp; User Enablement
o Serve as a subject matter expert for Microsoft Teams, SharePoint, and Outlook.
o Provide training and support to end-users on M365 tools and best practices.
o Develop documentation and knowledge base articles for internal use.
o Measurables:
<ul>
<li>Achieve a minimum of 90% user satisfaction rating on training sessions and support interactions, as measured through post-session surveys or feedback forms.</li>
<li>Increase M365 tool adoption and active usage by at least 10% annually through targeted training initiatives and improved documentation resources.</li>
<li>· Security &amp; Compliance</li>
</ul>
o Implement and manage endpoint security policies via Intune and Defender.
o Monitor and respond to security alerts and incidents.
o Ensure data governance and retention policies are properly configured in M365.
o Measurables:
<ul>
<li>Resolve security alerts and incidents within established response time targets, minimizing operational impact and risk exposure.</li>
<li>Maintain compliance with organizational security and data governance policies, verified through periodic internal audits and system reviews</li>
</ul>
Maintenance &amp; Optimization
o Identify opportunities for automation and process improvement.
o Conduct regular audits to ensure all systems are properly patched, configured, and secured against potential threats.
o Ensure accurate and timely backup and storage.
o Assist with creating and maintaining a disaster recovery plan.
o Measurables:
<ul>
<li>Maintain compliance with system patching and backup schedules, ensuring zero critical vulnerabilities or data loss incidents.</li>
<li>Implement at least two processes or automation improvements annually that enhance system efficiency, reliability, or security posture.</li>
</ul>
Secondary Duties and Responsibilities
<ul>
<li>Provide status reports to Chief Information Officer as needed.</li>
<li>Administrative and technical support to System Admin and help desk group as needed.</li>
<li>Promote company reputation through good client relations.</li>
<li>May be required to perform other duties as assigned.</li>
</ul>
 
Critical Skills and Abilities
<ul>
<li>· Strong analytical skills: Able to gather and analyze relevant data to assist in making important business decisions.</li>
<li>· Effective communication skills: Strong verbal and written communication; ability to read and interpret information.</li>
<li>· Leadership Skills: Able to assume a role of authority, delegate responsibility, and empower associates.</li>
<li>· High accuracy and attention to detail: Performs work with precision and accuracy; organizes and maintains records.</li>
<li>· Strategic thinking: Assist the CIO with developing strategies to achieve organizational goals; adapts strategy to changing conditions.</li>
<li>· Ownership mentality: Possesses a sense of ownership in all deliverables; collaborates and supports ongoing improvements.</li>
</ul>
Computer skills required:
o Microsoft 365 (Teams, SharePoint, Outlook, Intune, Defender, OneDrive)
o Azure Active Directory and On-Prem Active Directory
o Windows Server and workstation environments
o General network skills, including VPN, firewalls, and remote access
o Project management tools (e.g., Microsoft Project, Planner, or similar)
Education/Experience Requirements
<ul>
<li>· Bachelor’s or associate degree in a related field (work experience may be substituted for educational requirements)</li>
<li>· 4+ years of experience in Information Technology, with direct experience in M365 administration and IT project management</li>
</ul>
Job Complexity
Work requires substantial judgment, original thinking, and creativity; develops innovative approaches and ideas and must be able to present ideas and information effectively.
Supervisory Responsibilities
N/A
Working Environment and Conditions
This position occupies a general office environment. Some travel to remote offices may be required (less than 10%). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The duties and responsibilities listed above are intended to describe the general content of and requirements for the performance of this position. It is not constructed as an exhaustive list of duties, responsibilities or requirements.

M365 Systems Administrator

<h3>Job Description</h3>
Job DescriptionSalary: 40,000 - 45,000 Per Year 
JOB TITLE: Help Desk Associate
 
LOCATION: In-Office Attendance- Lake Mary, FLIN-OFFICE
 
POSITION OVERVIEW: At Kappa, our employees are our most treasured asset which is why we are looking for a dynamic and passionate follower of technology! We are looking for a customer service focused, professional Help Desk Associate. The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies they work for.
 
The main responsibility of the Help Desk Associate is to answer inbound support calls, create, manage and monitor service tickets, and provide the first level of support to all end-users in a timely manner while delivering great customer service. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. Our ideal candidate shall support clients networked IT environments including hardware, servers, PCs, printers, firewalls, and software for a variety of diverse small, medium-sized and enterprise organizations. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills.
 
Customer service is number one at Kappa Computer Systems, supporting our clients with a confident and happy can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success.
 
TECHNICAL FUNCTIONS:
 
<ul>
<li>Understanding of Microsoft's core business applications 365, Sharepoint, Azure, Outlook and others</li>
<li>Update/restore/install and resolve any Windows OS PC problems and run diagnostics as necessary</li>
<li>Troubleshoot minor email issues with 365, Exchange and Outlook</li>
<li>Troubleshoot and repair PC software and hardware issues</li>
<li>Troubleshoot minor printing and networking issues</li>
<li>Troubleshoot and evaluate computer slowness and remediate</li>
<li>Troubleshoot and resolve Internet issues</li>
<li>Assist with user password resets, changes and updates</li>
<li>Work with and installing\reloading hard drives and other PC hardware</li>
<li>Responsible for managing new computer setups for clients</li>
<li>Reimage PC's by working with images</li>
<li>Anti-Virus and MDM management and support</li>
<li>iPad and mobile phone assistance</li>
<li>Assist with MFA issues and resets</li>
</ul>
 
RESPONSIBILITIES:
 
Support Triage
<ul>
<li>Answer inbound support phone calls and monitor support email and ticket portal for client support requests</li>
<li>Create support tickets, and manage the ticket process by assigning, tracking, routing, and redirecting problems to correct resources</li>
<li>Prioritize clients support requests in order of most urgent</li>
<li>Follow the ticket opening processes and communications to clients to ensure they are aware their request has been acknowledged</li>
<li>Triage support tickets to best resource to resolve the issue/ load balance tickets to techs for quickest resolution</li>
<li>Continually monitor ticketing system to ensure tickets are addressed quickly, reassigning tickets if needed to ensure a quick response to clients</li>
<li>Monitor alerts from all monitoring softwares and assign or close tickets as needed</li>
</ul>
 
Help Desk Support
<ul>
<li>Provide the first level of support (within your wheelhouse and within the above technical functions list) to all end-users</li>
<li>Perform troubleshooting within a timely manner, by not spending more than 15-20 minutes on a ticket without further direction</li>
<li>Properly escalate tickets to the next level of support after 15-20, continue to follow up on ticket to learn how the issue was resolved</li>
<li>Use ticketing program to track all time and support resolutions</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages</li>
<li>Follow up with customers, provide feedback and see problems through to resolution</li>
<li>Must Document, document, document your service request details, resolution's, technical notes, passwords, end-user information and equipment</li>
<li>Very detail-oriented, self-reliant; with the ability to meet established deadlines</li>
</ul>
 
Other Skills
<ul>
<li>Strong client-facing, enthusiastic with good communication skills</li>
<li>Learn and use the available Kappa tools to better support our customers</li>
<li>Quick to respond to clients with an understanding approach, and a follow up to customers promptly</li>
<li>Successfully work on more than one issue at a time. Multitasking abilities is a must</li>
<li>Very detail-oriented, self-reliant; with the ability to meet established deadlines</li>
<li>Continue education and personal growth on subjects related to responsibilities</li>
<li>Must be client service oriented and believe in teamwork, collaboration, adaptability &amp; initiative.</li>
<li>Possesses a drive to ensure clients success and satisfaction</li>
<li>Must possess a strong technical curiosity and continued desire to grow</li>
<li>Work independently with little instruction, and work tasks without much supervision</li>
<li>Have a great work ethic (Made a mistake? Own up to it and learn)</li>
<li>Willingness to get the job done right the first time</li>
</ul>
 
REQUIREMENTS:
<ul>
<li>Five years minimum experience in IT Field</li>
<li>Proven working experience in providing help desk support</li>
<li>Ability to multi-task and adapt to changes quickly</li>
<li>Background check</li>
<li>Good driving record</li>
<li>Drug testing</li>
<li>Flexible occasional nights, holidays and after- hours</li>
<li>On-call rotation required</li>
<li>Degree in IT is preferred</li>
<li>In- office position, company shirts required</li>
</ul>
 
WHAT IS IN IT FOR YOU?!?
<ul>
<li>Competitive pay</li>
<li>Retirement plan with 3% company match</li>
<li>Health benefits</li>
<li>Time off and paid holiday benefits</li>
<li>Enjoy your birthday off</li>
<li>Mileage reimbursement</li>
<li>Company outings</li>
<li>All the office snacks you can eat</li>
<li>Work/life balance with a focus on a 40-hour workweek</li>
<li>Technology training and certifications i.e. Dell, SonicWALL &amp; other certifications</li>
<li>Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row!</li>
</ul>
 
 
ADDITIONAL INFORMATION:
Valid drivers license and insurance with reliable transportation.This position will require some in-frequent travel to the other client offices as needed.
Applicants selected will be subject to a criminal, employment, and motor vehicle background check.

HELP DESK SUPPORT

<h3>Job Description</h3>
Job DescriptionLead/Senior Full-Stack Engineer - REMOTE
Located in Tallahassee, Florida, we specialize in providing a proprietary platform for clients all over the U.S. to assist them in being paperless. We have been in business for over 20 years and are continuing to grow and expand within different states and countries. We handle all of our client's documents, data and information. our system is able to assist in any industry- making our reach even larger!
Position Overview We are seeking an experienced Lead/Senior Front-End Engineer to guide our development team in creating robust and scalable applications. The ideal candidate will leverage their expertise in Javascript, Angular, React Vue (would be a huge plus) and .Net technologies on the back-end. Key Responsibilities
<ul>
<li>Lead and mentor a team of developers in the design and implementation of .Net applications.</li>
<li>Architect and develop scalable web applications using C#, ASP.NET, and MVC framework, as well as React/Vue on the front-end.</li>
<li>Integrate with SQL Server databases and work with Entity Framework for data access.</li>
<li>Design and implement RESTful APIs and web services for seamless integration across applications.</li>
<li>Utilize Azure cloud technologies to deploy, maintain, and optimize applications.</li>
<li>Participate in the Agile software development lifecycle, including sprint planning, daily stand-ups, and retrospectives.</li>
<li>Conduct code reviews and ensure adherence to best practices in coding and design patterns.</li>
<li>Implement unit testing and debugging processes to enhance code quality and reliability.</li>
<li>Collaborate with cross-functional teams to define, design, and ship new features effectively.</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Strong proficiency in C#, ASP.NET, MVC, JavaScript, Angular/React/Vue and Entity Framework.</li>
<li>Experience with SQL Server and database design.</li>
<li>Familiarity with cloud technologies, particularly Azure.</li>
<li>Knowledge of Agile methodologies and software development best practices.</li>
<li>Experience with JavaScript, HTML, CSS, and front-end frameworks.</li>
<li>Understanding of microservices architecture and development.</li>
<li>Familiarity with version control systems, particularly GIT.</li>
<li>Strong problem-solving skills and attention to detail.</li>
</ul>
 - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 09/04/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. &nbsp;CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at <a href="mailto:Benefits@CyberCoders.com" target="_blank">Benefits@CyberCoders.com</a> to make arrangements.

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