<h3>Job Description</h3>
Job Description
 2nd (AFTERNOON) &amp; 3rd (OVERNIGHT SHIFT) ONLY
<ul>
<li>Responsible for the care and supervision of children and assist in teaching life skills to teens. Some domestic duties involved. </li>
<li>Must be creative, energetic and patient. </li>
<li>Candidate must have a valid Florida driver’s license and a good driving record; driving responsibilities required. </li>
<li>Must have a High School diploma or equivalent degree, AA and Bachelor’s degree preferred from an accredited College/University plus a minimum of one year employment experience in the child welfare field working with children and/or adolescents in a social service setting. </li>
<li>Must be able to work Friday, Saturday, Sunday, Monday and one other day in the week</li>
<li>Must be bilingual (English/Spanish).</li>
</ul>

Resident Counselor I

<h3>Job Description</h3>
Job DescriptionAbout Us
Our organization is guided by a highly qualified clinical leader, a board-certified psychiatrist specializing in child, adolescent, and adult care, who also holds an additional certification in addiction medicine.
Our Approach
At our organization, psychiatrists have the autonomy to manage their own practices. Our dedicated support team is focused on alleviating administrative tasks, allowing you to dedicate more time to patient care. We also prioritize flexibility in your practice location and schedule, giving you control over your working hours.
Services Offered
We provide in-network outpatient treatment for both children and adults dealing with various conditions, including depression, anxiety, and attention disorders. However, we do not offer intensive outpatient or partial hospitalization programs. We believe that addressing accessibility challenges in mental health care starts with supporting our psychiatrists. We tackle the difficulties faced by mental health professionals, such as inadequate office infrastructure and the pressures of being overworked and undercompensated in traditional settings. Our goal is to close the gap in outpatient psychiatry by delivering high-quality, respected medical care in a contemporary environment equipped with modern tools.
Empowering Psychiatrists
Utilizing proprietary technology designed by psychiatrists for psychiatrists, we empower you to treat the populations and conditions you are passionate about, enabling you to build a fulfilling and intellectually stimulating practice.
Insurance and Billing
We believe that psychiatric care should be accessible and affordable, which is why we accept all major insurance plans. Our integrated practice features a robust in-house billing and patient care coordination team that manages billing and administrative tasks for our clinical staff.
Commitment to Diversity
We are an equal opportunity employer dedicated to fostering a diverse, inclusive, and equitable workplace. We aim to create an environment where everyone feels a sense of belonging and purpose, learning from the unique experiences of those around us.
Encouragement to Apply
We invite all qualified candidates to apply, regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
Join Our Team
Our organization was created by psychiatrists for psychiatrists, offering the stability and support of a hospital group while maintaining the independence of a private practice. We are currently looking for fully remote board-certified or board-eligible psychiatrists to join our expanding national team.
What We Offer
<ul>
<li>Competitive Compensation: Enjoy a market-leading salary combined with productivity-based income, allowing you to retain a significant portion of your earnings.</li>
<li>Comprehensive Benefits: Our employee benefits package is tailored for high-earning physicians, covering up to 100% of healthcare premiums, even for larger families.</li>
<li>Reduced Administrative Load: Focus on delivering exceptional care while we manage patient scheduling, billing, and other support functions.</li>
<li>Operational Efficiency: Our specialized focus and advanced technology enable better reimbursement rates and lower practice expenses, benefiting our psychiatrists.</li>
<li>Innovative Technology: Access custom-developed solutions, including an integrated EMR that supports provider-to-patient messaging, telemedicine, direct lab integration, and tools for tracking patient outcomes.</li>
<li>Patient Selection: Choose your patient population based on your preferences, with a flexible intake process that adapts in real-time.</li>
<li>Time Management: You determine the appropriate time for patient appointments, with a minimum of 60 minutes for initial visits and 30 minutes for follow-ups.</li>
<li>Referral Network: Benefit from a strong in-house referral network that allows seamless sharing of clinical information through our EMR.</li>
</ul>
Benefits
<ul>
<li>Health, Dental, and Vision Insurance: Up to 100% coverage of premiums.</li>
<li>Employer-paid malpractice insurance.</li>
<li>Competitive 401K matching with immediate eligibility.</li>
<li>Paid time off, sick leave, and 11 holidays.</li>
<li>Pre-tax commuter benefits.</li>
<li>Continuing Medical Education (CME) allowance.</li>
<li>Flexible scheduling and patient criteria in a remote telehealth setting.</li>
<li>Minimal administrative burdens with full-time, on-site billing and scheduling support.</li>
<li>Licensing assistance: Our in-house team will help manage the licensing process and cover costs upfront.</li>
<li>Technology package provided.</li>
<li>In addition to a highly competitive benefits plan, our full-time psychiatrists can expect total compensation of approximately $300K to $350K+ annually, which includes a base salary and a monthly productivity incentive guaranteed during the onboarding period.</li>
</ul>
Your Qualifications
<ul>
<li>Board eligible or certified in Psychiatry; subspecialties are highly encouraged to apply.</li>
<li>Possess an active and unrestricted medical license; assistance with licensure can be provided.</li>
<li>Strong clinical knowledge and excellent communication skills.</li>
<li>Willingness to learn new or streamlined EMR tools.</li>
<li>A proactive attitude with a strong work ethic and a desire to collaborate.</li>
<li>Commitment to delivering high-quality, cost-effective healthcare.</li>
</ul>

Psychiatrist

<h3>Job Description</h3>
There’s home care and then there’s BayCare HomeCare!
 
Explore a Rewarding Career with BayCare HomeCare as a Home Care Supervisor, RN!
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
 
BayCare HomeCare nurses make a difference in patients’ lives every day! Join our leadership team as a Home Care Supervisor, RN ensuring that our team members meet all credentials and achieve the best in their positions.
 
Position details:
<ul>
<li>&amp;#x1F4CD;Location: BayCare HomeCare, Bradenton, FL</li>
<li>Status: Full time, salary</li>
<li>Shift: 8:00 AM - 5:00 PM</li>
<li>On Call: Yes</li>
<li>Weekend Work: Occasional</li>
</ul>
 
BayCare is all about making the most of your life and loving your career. With this in mind, BayCare provides an array of benefits to help you meet the daily challenges of balancing all aspects of your life and career goals. We offer extensive training and mentorship along with amazing career growth opportunities.
<ul>
<li>Weekend shift differential</li>
<li>Medical benefits (Health, Dental, Vision)</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
<li>401k match and additional yearly contribution</li>
<li>Yearly performance appraisals and team award bonus</li>
<li>Community discounts and more</li>
</ul>
AND the Chance to be part of an amazing team and a great place to work!
 
As a Home Care Supervisor, RN, you will play a pivotal role in the leadership of assigned patient services, ensuring that our dedicated team members meet and exceed all credentials required for their positions.
<ul>
<li>Assignment of patients and compliance with all regulatory bodies within the area of responsibility.</li>
<li>Ensure quality assurance program and utilization review is followed in accordance with Home Care protocol.</li>
<li>Oversees and investigates patient and physician concerns, risk management concerns and implements changes and training where necessary.</li>
<li>Responsible for submitting required reports (such as infection control data, census, staffing, team productivity).</li>
<li>Ensuring clinical charts are being submitted timely and accurately to ensure and promote appropriate patient care.</li>
<li>Performs supervisory visits with team members to ensure clinical competency of staff.</li>
<li>Assist in reviewing, revising and providing team member education regarding the Emergency Management program for office and agency staff.</li>
<li>Participates with Case Manager on initial Plan of Care review with a focus on quality, utilization and individual patient care goals.</li>
<li>Knowledge of regulatory standards appropriate to position.</li>
</ul>
 
Requirements:
<ul>
<li>RN (Registered Nurse) License</li>
<li>Driver's License, State of Florida required within 30 days of hire</li>
<li>Diploma, Associate's or Bachelor's Nursing</li>
<li>2 years Nursing or 2 years Home Care and 1 year Supervisory Role in a related field or 6 months supervisory experience with 1 year Home Health RN visit experience</li>
</ul>
 
Prior experience in adult skilled home health and OASIS is preferred
 
Equal Opportunity Employer Veterans/Disabled

Home Care Supervisor

<h3>Job Description</h3>
About the Job
Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours! We are looking for a Global Assistant Buyer who will be responsible for providing necessary assistance in all buying functions for the Automotive Area, and the specific departments assigned to the associate. These responsibilities include, and not limited to, supporting the Buyer in product selection, assortment planning, vendor management, and pricing management and promotional activities in automotive categories. This role requires a keen understanding of the automotive aftermarket, retail landscape, market trends, and inventory management to assess products, recommend adjustments, and provide strategic input. The Assistant Buyer works collaboratively with cross-functional teams to ensure smooth execution of promotional, seasonal, and merchandising plans while maintaining a focus on financial objectives and product quality. 
Communication skills are key in maintaining an open channel with Vendors, Vendor Promotions team and Operations. AB must be responsible and self-motivated, able to work without supervision. 
What's unique about this job (What you’ll do)
<ul>
<li>Evaluate automotive product samples and provide feedback to vendors to aid in the development and selection of new items.</li>
<li>Manage the set-up and approval process for new vendors, ensuring compliance with company standards.</li>
<li>Supervise the setup and approval process for new items, ensuring accurate and timely updates on key product information (e.g., first costs, discounts, payment terms, status codes).</li>
<li>Monitor SKU reports and recommend adjustments to optimize SKU selection and inventory performance.</li>
<li>Ensure all products and packaging meet negotiated specifications and quality standards through proper documentation and inspections/audits before they reach the sales floor.</li>
<li>Maintain strong relationships with existing vendors and assist in onboarding new vendors.</li>
<li>Communicate regularly with suppliers to gather product information, assist in negotiating costs, and secure promotional support.</li>
<li>Plan and communicate seasonal and promotional calendars with vendors to ensure timely delivery of merchandise and promotions, optimizing sell-through rates.</li>
<li>Assist the Buyer by attending and following up on trade shows, communicating with vendors, and providing market insights.</li>
<li>Conduct ongoing market research automotive treads, innovation, member needs and provide input to the Buyer on purchasing decisions, staying up to date with industry trends.</li>
<li>Monitor competitor activities through comp shop reports and offer recommendations to maintain competitive advantage.</li>
<li>Support pricing activities by monitoring weekly pricing reports and managing new item pricing targets.</li>
<li>Manage replenishment merchandise margins to ensure financial goals are met.</li>
<li>Stay informed on competitor pricing strategies and adjust cost savings or selling price to remain competitive.</li>
<li>Collaborate effectively with key departments, including Logistics, Operations, and Compliance, by preparing and distributing merchandise reports and bulletins (e.g., item transitions, new item reports, line review recaps, program timelines).</li>
<li>Serve as a liaison between buying, logistics, and other teams to ensure smooth execution of merchandising plans.</li>
<li>In collaboration with the Buyer, plan a promotional calendar aligned with seasonal trends, roadshows and rotational automotive programs aimed at maximizing sales.</li>
<li>Negotiate promotional contracts with vendors and coordinate with the forecasting/replenishment team to ensure successful execution of promotions, with appropriate inventory levels.</li>
<li>Assist in planning rotational calendars, new item launches, and seasonal merchandise programs by analyzing financial data, including sales/margin projections and Open to Buy (OTB).</li>
<li>Monitor sell-through performance and recommend pricing strategies to clear out inactive or rotational items.</li>
<li>Use historical sales data and inventory levels to make informed recommendations on product selection, pricing, timing, and promotions.</li>
<li>Provide monthly analysis of departmental Key Performance Indicators (KPIs) to track successes, missed opportunities, and areas for improvement.</li>
<li>Support ongoing analysis of sales performance, margin contributions, and inventory turnover to inform future buying decisions.</li>
</ul>
 
 
Bring your passion and expertise (Who you are)
<ul>
<li>Bachelor’s degree or similar.</li>
<li>3-5 years of progressive experience in retail buying, merchandising, or product management. Automotive, hardlines, mass or warehouse club experience preferred. </li>
<li>Strong analytical skills with the ability to assess market trends and sales data.</li>
<li>Proficiency in Excel and data management systems.</li>
<li>Excellent negotiation and communication skills.</li>
<li>Ability to work in a fast-paced environment with attention to detail and accuracy.</li>
<li>Proven experience in managing vendor relationships and product quality.</li>
<li>Familiarity with Open to Buy (OTB) planning and financial analysis.</li>
</ul>
 
Some important intangibles
You feel connected to our mission and values: Integrity, Respect, Accountability, Passion, Community and Continuous Improvement
You are a self-starter who doesn’t need direct supervision to motivate you for success
You enjoy sharing your quirkiness and talents with your coworkers
Enjoy working hard
Full of energy for the things one sees as challenging
The ability to remain calm when dealing with unforeseen constraints.
The above description is designed to state the general nature and level of work performed in the function. It is not intended to contain or be construed as an exhaustive inventory of all job duties, responsibilities and qualifications required of employees assigned to this job. A complete job description may be made available to you through the hiring process.
Benefits &amp; Perks – We take care of our people
We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:
Beyond competitive pay
Medical, Dental and Vision plans
401K Contributions
Life Insurance
LTD
PriceSmart Membership Card
Calm Meditation App
Fun events
Employee recognition
Supportive, nurturing environment with many opportunities for learning and growth
...and more!
Our Commitment
We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.
Get to know us
PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.
Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.
At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.

Global Assistant Buyer

<h3>Job Description</h3>
Job Summary:
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction.
 
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a pluson.

Information Technology Support Specialist

<h3>Job Description</h3>
Job Description
Founded in 2003, Kanner &amp; Pintaluga is a NLJ500 and Mid-Market Pro 50 law firm that has recovered over $1 billion for property damage and personal injury clients nationwide. With nearly 100 lawyers and more than 30 offices throughout the Central and Southeastern United States, our primary goal is to achieve the most favorable outcome for our clients, who have the absolute right to receive the maximum compensation for their damages. 
POSITION SUMMARY:
In this role, you will see that our clients receive the best care and obtain excellent results. Attorneys are expected to meet with clients to discuss their case, show compassion and empathy, and demonstrate an ability to earn their trust, confidence, and respect. They will also update clients and communicate with insurance companies from time to time regarding the status of claims, demands, and offers. In addition, the Attorney should be able to prepare the case for trial and try the case if needed.
REQUIREMENTS &amp; SKILLS:
<ul>
<li>Full-time</li>
<li>Juris Doctor (J.D.) degree from an accredited law school</li>
<li>3 to 5 years of Personal Injury litigation experience</li>
<li>Member of the Florida Bar and in good standing</li>
<li>Bilingual (English/Spanish) a plus</li>
<li>Experience in knowing how to evaluate claims, etc.</li>
<li>Superb negotiation skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Have a proactive approach to problem-solving</li>
<li>Ability to work independently in an office environment</li>
<li>Team-oriented</li>
</ul>
FIRM BENEFITS
The Firm offers a competitive benefits package for our full-time employees and their families. Here is a summary of our benefits (the list is not all-inclusive):
<ul>
<li>Competitive Wage</li>
<li>Paid Time Off, Holiday, Bereavement, and Sick Time</li>
<li>401K Retirement Savings Plan with Firm match</li>
<li>Group Medical/Dental/Vision Plans</li>
<li>Employer-Covered Supplemental Benefits</li>
<li>Voluntary Supplemental Benefits</li>
<li>Annual Performance Reviews</li>
</ul>
Equal Opportunity Statement
Kanner &amp; Pintaluga is an Equal Opportunity Employer. Kanner &amp; Pintaluga retains the right to change, assign, or reassign duties and responsibilities to this position at any time — in its sole discretion. Employment is at will.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Litigation Attorney

<h3>Job Description</h3>
We are seeking an experienced Vice President of Technology Infrastructure to lead enterprise-wide IT infrastructure strategy and operations for a large, complex healthcare organization.
This executive role will be responsible for ensuring the reliability, scalability, security, and performance of critical technology services that support clinical, operational, and business functions across a diverse healthcare ecosystem. The role partners closely with executive leadership and IT stakeholders to align technology capabilities with organizational strategy and growth initiatives.
Key Responsibilities
<ul>
<li>Provide executive leadership for enterprise technology infrastructure and IT operations.</li>
<li>Oversee core infrastructure domains including:</li>
<li>Network and Telecommunications</li>
<li>Data Center Operations</li>
<li>Cloud Services Management</li>
<li>Technology Delivery and Operations</li>
<li>Enterprise Infrastructure Solutions</li>
<li>Disaster Recovery and Business Continuity</li>
<li>Develop and execute a long-term infrastructure strategy and technology roadmap aligned with business objectives.</li>
<li>Lead operating and capital budget planning, ensuring strong financial stewardship and value delivery.</li>
<li>Establish enterprise technology standards, policies, and governance frameworks.</li>
<li>Define service level expectations and ensure consistent delivery of high-quality IT services.</li>
<li>Identify opportunities to improve performance, resiliency, security, and cost effectiveness through modernization and process optimization.</li>
<li>Lead vendor strategy, contract negotiations, and ongoing vendor performance management.</li>
<li>Build, lead, and develop high-performing infrastructure and operations teams.</li>
<li>Ensure IT operations align with IT service management (ITSM) best practices and documented standard operating procedures.</li>
<li>Stay current on healthcare IT trends, emerging technologies, and regulatory considerations to drive innovation and continuous improvement.</li>
</ul>
Qualifications
<ul>
<li>Bachelor’s degree required; Master’s degree preferred (Healthcare, Business, or Information Technology).</li>
<li>15+ years of progressive IT experience, including 10+ years in senior leadership roles within healthcare.</li>
<li>Proven experience leading enterprise infrastructure operations in a large, matrixed environment.</li>
<li>Strong background in budget management, large-scale initiatives, and organizational transformation.</li>
<li>Excellent executive communication and stakeholder management skills.</li>
<li>Strategic, results-oriented leadership style with a strong customer-service mindset.</li>
</ul>
Preferred Experience
<ul>
<li>Knowledge of acute care, ambulatory, and post-acute healthcare environments.</li>
<li>Experience with interoperability, population health, and consumer-focused healthcare technologies.</li>
<li>Familiarity with healthcare security and compliance frameworks.</li>
<li>Relevant professional certifications or industry affiliations (e.g., IT service management or healthcare IT leadership organizations).</li>
</ul>

Vice President of Infrastructure

<h3>Job Description</h3>
RadiFi Credit Union, a growing organization, has created a leadership position for an IT strategist with a hands-on approach to become the new Vice President, Information Systems.
 
Reporting to the Chief Information Officer, the Vice President, Information Systems (VP) will oversee and direct the IT division to ensure the delivery and quality of business systems, as well as understand the impact on internal leaders and the Credit Union membership. The ideal candidate will partner with executives and managers to identify systems, technology, and processes to improve Credit Union services, operations, support, and efficiency.
 
The Vice President will foster an environment of collaboration and partnership throughout the organization, while maintaining a keen understanding of IT operations with a strategic mindset.
 
A Bachelor’s degree with a minimum of ten years of experience in a technology leadership role, and five years of experience in a management or supervisory role overseeing an IT team is required.
 
Experience and knowledge with the core system, Symitar, would be ideal, along with demonstrated analytical and problem-solving skills, as well as exceptional communication skills, are needed in this role.
 
RadiFi Credit Union:
Since 1935, Radifi Credit Union, has played a significant role in the community by committing to the credit union's promise of people helping people. Headquartered in Jacksonville, Florida, with assets approaching $700 million, the organizational philosophy of RadiFi Credit Union strives to cultivate and empower its members to live vibrantly through care and guidance sets them apart.

Vice President - Information Systems

<h3>Job Description</h3>
MTNSat Holdings LLC (“MTN”)
MTN is redefining global connectivity. We deliver high-performance satellite, wireless, and hybrid communications that keep government, defense, aviation, maritime, and enterprise customers connected in the world’s most challenging environments. From secure government networks to mission-critical commercial operations, our technology powers real-time connectivity where it matters most.
 
Benefits
We offer a competitive and comprehensive benefits package, including:
<ul>
<li>Medical, dental, and vision insurance</li>
<li>401(k) plan with company match</li>
<li>Paid time off, sick leave, and company holidays</li>
<li>Life and disability insurance</li>
<li>Employee assistance programs</li>
</ul>
 
Summary
The Support Technician L1 serves as the primary point of contact for customer-facing technical support.
This role is responsible for monitoring and maintaining network performance, diagnosing and
troubleshooting technical issues, and providing first-level support for customers across multiple
channels, including phone, email, and chat. The technician will work closely with internal operations
teams to ensure network stability and execute necessary adjustments for optimal performance. While
the primary focus is on troubleshooting issues within OSI layers 1-3, the role may extend to higher
layers as needed.
 
Key Duties and Responsibilities
<ul>
<li>Perform proactive network monitoring and provide real-time reporting of RF and IP network</li>
<li>issues (Layer 1 &amp; 2) to ensure optimal service performance.</li>
<li>Respond professionally and efficiently to customer inquiries via phone, email, and chat.</li>
<li>Maintain a high level of professionalism, tact, and customer service when interacting with clients across different channels. </li>
<li>Conduct remote diagnostics and generate reports related to service quality and system performance. </li>
<li>Troubleshoot connectivity and IP network issues, escalating complex problems as necessary.</li>
<li>Provide technical support and guidance to customers and field engineers.</li>
<li>Collaborate with internal teams to resolve issues and enhance the overall customer experience.</li>
<li>Maintain accurate records of customer interactions, technical issues, and solutions provided.</li>
<li>Perform additional duties as assigned to support the company’s operational objectives.</li>
</ul>
 
Qualifications &amp; Experience:
<ul>
<li>Bachelor’s degree or diploma in Computer Science, Electronics, Information Technology, or a related field.</li>
<li>Fluency in English is required; bilingual proficiency is an advantage.</li>
<li>Experience with Microsoft Excel and Outlook for reporting and communication.</li>
<li>Previous experience in a contact center or technical support role is highly desirable.</li>
<li>Industry certifications such as CCNA or other IP-related certifications are beneficial.</li>
<li>A background in technical support, IT, or telecommunications is preferred.</li>
</ul>
 
Key Skills &amp; Competencies:
<ul>
<li>Strong foundation in electronics, computer systems, and networking.</li>
<li>Excellent communication and customer service skills.</li>
<li>Strong analytical and problem-solving abilities with a creative approach to troubleshooting.</li>
<li>Ability to work effectively both independently and within a team-oriented environment.</li>
<li>Keen attention to detail and a proactive mindset toward issue resolution.</li>
</ul>
 
Additional Information:
<ul>
<li>This role may require extended work hours as needed to support global operations.</li>
<li>Candidates must be legally authorized to work in country.</li>
<li>Only shortlisted candidates will be contacted for further consideration.</li>
</ul>

248,063 Telecommunications Full Time Jobs