<h3>Job Description</h3>
Job DescriptionSalary: $20 - $25 per hour 
TOGETHER, WE DELIVER HIGH-QUALITY SOLUTIONS
At Hercules Sealing Products we are the premier name in the aftermarket hydraulic equipment repair parts sector. As a cornerstone of the fluid power industry, we leverage decades of expertise to meet the demands of partners worldwide, embodying the essence of a global leader originating from a foundation of unparalleled service and quality. We're excited about the future and committed to continuing this legacy.
 
Our success is deeply rooted in the caliber of our team members. We are committed to fostering a workplace culture that prioritizes employee development, encourages collaborative teamwork, and offers stimulating tasks paired with meaningful rewards for accomplishments.
 
Our culture is anchored in the values ofHumble Servant Leadership,Engaging Environment,Respect,Customer Centric,Uncompromised Integrity,Leveraging Our Skills,Embrace New Ideas, andSurpass Expectations.
 
To be considered for this opportunity, you must reside and be authorized to work within the United States. The position will report on-site inClearwater, FL.
 
What We Offer(subject to eligibility requirements):
<ul>
<li>Competitive salary</li>
<li>Sales incentive &amp; bonus opportunities</li>
<li>Health, Vision &amp; Dental Insurance generous employee cost share &amp; low deductibles</li>
<li>PTO, paid holidays</li>
<li>401k with company match component</li>
<li>Career development opportunities</li>
<li>Tuition reimbursement program</li>
<li>Engaging culture; celebrating the wins and important employee milestones</li>
</ul>
 
About the Role:
The Business Development Representative (BDR) plays a key role in expanding Hercules Sealing Products customer base by identifying, engaging, and converting new sales opportunities. The BDR is responsible for initiating outbound contact with potential clients, nurturing leads from various channels, maintaining CRM accuracy, and supporting the companys strategic sales goals. This role is essential for driving new business growth and contributing to long-term customer relationships in the aftermarket hydraulic seals industry.
 
Schedule:
<ul>
<li>Monday - Friday, 10:30 a.m. - 7:00 p.m. EST</li>
</ul>
 
What You'll Be Doing:
<ul>
<li>Conduct cold calls and outbound outreach to potential new business leads to generate interest and convert to active accounts.</li>
<li>Follow up on social media inquiries, web orders (guest and registered), and convert them into established Hercules customer accounts.</li>
<li>Develop and maintain a personal book of business within a defined territory, ensuring ongoing customer satisfaction and retention.</li>
<li>Achieve and maintain performance goals and key performance indicators (KPIs) related to outbound activity, conversion rates, and sales growth.</li>
<li>Accurately enter and manage all customer interactions, notes, quotes, and order details within the companys CRM system.</li>
<li>Prepare and submit quotes and sales orders with a high degree of accuracy, ensuring follow-up and customer communication is timely and clear.</li>
<li>Re-engage and attempt to reactivate dormant (dead) accounts through structured outreach and promotional efforts.</li>
<li>Collaborate with Regional Sales Managers (RSMs) to develop strategic approaches for targeted accounts and high-value prospects.</li>
<li>Stay informed on product knowledge, market trends, and competitive landscape to effectively address customer needs and objections.</li>
<li>Provide feedback from prospects and market interactions to the sales leadership team to help refine messaging and strategy.</li>
</ul>
 
Entry Level Requirements:
<ul>
<li>Strong communication and interpersonal skills.</li>
<li>Goal-oriented and self-motivated with the ability to work independently.</li>
<li>Experience with CRM platforms (e.g., Zoho, Salesforce) and Microsoft Office Suite.</li>
<li>Familiarity with outbound sales techniques and customer acquisition strategies.</li>
<li>Strong organizational skills and attention to detail in order and quote management.</li>
<li>Ability to build rapport quickly and maintain long-term relationships with customers.</li>
<li>Experience or understanding of the hydraulic seals or industrial distribution market is a plus.</li>
</ul>
 
Preferred Skills:
<ul>
<li>Experience or understanding of the hydraulic seals or industrial distribution market is a plus.</li>
</ul>
 
Work Environment:
<ul>
<li>Requires sitting for extended periods and continuous use of headset and computer</li>
<li>Occasional cross-team collaboration (Sales, Tech Support, Admin, Warehouse)</li>
</ul>
 
This company participates in E-Verify, an online program that verifies employment eligibility. As part of our hiring process, we will electronically verify the employment eligibility of newly hired employees.

Business Development Representative

<h3>Job Description</h3>
Job DescriptionSalary: $35,000 - $45,000 

JOB OPPORTUNITY

DIVISION: Continuing Education
POSITION TITLE: Culinary Competition Coordinator
REPORTS TO: Special Programs Manager
DIRECT REPORTS: None
STATUS: Exempt

INTERDEPARTMENTAL CONNECTIONS: Engaging with ACF staff, ACF Members, Board, sponsors, vendors, exhibitors, ACF regional conference committee members, ACF Culinary Competition Committee, ACF judges, competitors, as well as conference and convention attendees.

POSITION HIGHLIGHTS: Embark on an exciting journey as the Competitions Coordinator, overseeing the dynamic world of ACFs culinary competitions! Dive into the heart of the action, managing everything from culinary competition applications to the prestigious medal ceremonies, ensuring a seamless and unforgettable experience for all involved.

RESPONSIBILITIES: 
<ul>
<li>Bring applications to life, processing culinary competition applications with precision and enthusiasm.</li>
<li>Be the maestro behind the scenes, handling all aspects of medal award orders while maintaining meticulous records.</li>
<li>Foster a culture of excellence by maintaining open and lively communication with the culinary competition committee, show chairs, organizers, and participants, ensuring top-notch competition standards are upheld.</li>
<li>Play a crucial role as the custodian of our medals, managing inventory with flair and acting as the bridge with our fantastic vendors.</li>
</ul>

GENERAL OFFICE DYNAMISM: 
<ul>
<li>Elevate the team with your administrative finesse, providing seamless support and maintaining records that shine.</li>
<li>Be the office's Swiss Army Knife, showcasing proficiency in all areas, ready to jump in and assist wherever needed, from handling office equipment to mastering computer databases.</li>
<li>Embrace variety with other exciting duties that may come your way.</li>
</ul>

IMPROVEMENT &amp; ACHIEVEMENT METRICS: Your success will be gauged through observations, tangible outcome data, and a continuous commitment to enhancing performance.

SKILLS THAT SPARK SUCCESS: 
<ul>
<li>Be the maestro of organization, maintaining records that are not just accurate but positively brilliant.</li>
<li>Light up the room with your exceptional customer service and interpersonal skills, recognizing that member satisfaction is the heartbeat of our success.</li>
<li>Showcase not only superb organizational skills but also a flair for detail and a strong command of computer wizardry.</li>
<li>Thrive in both team settings and independent roles, showcasing your ability to prioritize, multitask, embrace change, and manage a workload that's anything but ordinary.</li>
</ul>

QUALIFICATIONS THAT IGNITE EXCITEMENT: 
<ul>
<li>A minimum of a 2-year associate degree or a track record of relevant job experience that showcases your passion and capability.</li>
<li>Proficiency in Microsoft Office Suite, coupled with a knack for navigating databases. Bonus points if you're familiar with IMIS.</li>
<li>Command the stage with your skills in webinar and online educational platforms (think gotomeeting.com, bluejeans.com, WebEx, etc.).</li>
</ul>

WE ARE AN EQUAL OPPORTUNITY EMPLOYER: ACF is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

DEI (Diversity, Equity, and Inclusion) COMMITMENT: We strive to foster an environment that promotes diversity, equity, and inclusion. ACF is dedicated to ensuring that our workforce represents the diverse communities we serve. We encourage individuals from underrepresented backgrounds to apply and join us in building a more inclusive culinary community.

WORK ENVIRONMENT: This is an in-office position, and the successful candidate will be based at our [Location] office. Remote work or hybrid arrangements are not available for this role.

Disclaimer: The above statements are not just job duties; they're your ticket to an exhilarating career at ACF/ACFEF, where additional responsibilities may come your way as we evolve and grow. Get ready for excitement, adventure, and making a real impact!
Strap in, buckle up, and get ready to drive this is not just a job; it's an ACF experience! Join us in creating culinary magic and memories that last a lifetime. 
Requires a valid Florida drivers license and dependable transportation. Travel required. The ACF is not just a workplace; it's a drug-free and smoke-free community of culinary enthusiasts.

Culinary Competitions Coordinator

<h3>Job Description</h3>
Job DescriptionSalary: $20-$23hr 
Keep Jobs Running. Be the Backbone. 
Cityside Roofing is hiring a reliable, hard-working Warehouse &amp; Delivery Lead to help keep our crews moving and our warehouse running smoothly. Youll be responsible for delivering materials, organizing the warehouse, and supporting jobsite needs.
 
What Youll Do
<ul>
<li>Load and deliver materials to job sites</li>
<li>Keep the warehouse clean and organized</li>
<li>Track inventory and restock as needed</li>
<li>Drive safely and follow delivery routes</li>
<li>Use forklift and pallet jack (well train if needed)</li>
<li>Perform daily vehicle and equipment checks</li>
</ul>
 
What You Need
<ul>
<li>Valid Florida drivers license</li>
<li>Warehouse or delivery experience</li>
<li>Experience driving a box truck</li>
<li>Able to lift up to 75 lbs</li>
<li>Organized, dependable, and team-focused</li>
<li>Comfortable with mobile apps and basic tech</li>
<li>DOT knowledge or forklift cert are REQUIRED</li>
</ul>
 
What You Get 
<ul>
<li>$20-$23/hr paid every Friday</li>
<li>Mon-Friday Schedule</li>
<li>Company-provided uniforms</li>
<li>Vacation, PTO &amp; paid holidays after 90 days</li>
<li>Health &amp; dental (50% of premium covered)</li>
<li>Opportunities to grow with us</li>
</ul>
 
Why Cityside?
Were not your average roofing company. We run lean, move fast, and treat our team with respect. If you want a steady, important role in a company that values you apply today.

Warehouse & Delivery Lead

<h3>Job Description</h3>
Job DescriptionSalary: 
The Quality Assurance Managerplays a critical role inquality processes throughoutGMFSteel Group. This personis responsible forthe maintenance of the Quality Management System (QMS)and ensuring compliance with AISC certification standards.Through collaboration with the Plant Manager and production team, this person willidentify, communicate,andexecute quality requirements and special considerations ineach job plan.

Responsibilities:

<ul>
<li>Manage all Quality Controlpersonnel</li>
</ul>
<ul>
<li>Resolve &amp; prevent quality challenges</li>
</ul>
<ul>
<li>Review project specifications and create project specific quality plans</li>
</ul>
<ul>
<li>Monitor quality performance and trends (overall and by individual)</li>
</ul>
<ul>
<li>Ensure compliance to all applicable requirements (GMF standards, Certification Programs, Project requirements)</li>
</ul>

Qualifications:

<ul>
<li>5 years experience, orequivalent</li>
</ul>
<ul>
<li>Bachelor's degreea plusbut notrequired</li>
</ul>
<ul>
<li>Must have experience with Microsoft Suite, full computer literacy</li>
</ul>
<ul>
<li>Must be available to workadditionalwork hours after 4:30pm, nights, and weekends withpossible overtime, where work may be performed at night and on weekends</li>
</ul>

Salary:

<ul>
<li>Dependent upon experience</li>
</ul>
<ul>
<li>Eligibility for performance bonuses </li>
</ul>
Benefits/Perks:

<ul>
<li>Health, Vision, Dental, Life Insurance, and a 401k Match Program</li>
</ul>
<ul>
<li>Paid Time Off</li>
</ul>

About GMF Steel Group:

<ul>
<li>GMF Steel Group is an Inc 5000 company and one of the fastest growing Steel firms in the Southeastern US.</li>
</ul>
<ul>
<li>GMF Steel Group is headquartered in Lakeland, Florida with offices in Tampa, Panama City and Concord, NC.</li>
</ul>
<ul>
<li>GMF Steel Group is in Lakeland, Florida and produces over 20,000 tons of Structural Steel annually with the latest BIM fabrication technology.</li>
</ul>
<ul>
<li>GMF Steel Group services the Southeastern US and Gulf Coast with around 300 employees across 4 offices.</li>
</ul>
<ul>
<li>GMF Steel Group core sectors of the Structural Steel market include Amusement Parks, Stadiums, Arenas, Offices, Education, Healthcare, Hospitality, Retail, Light and Heavy Industrial projects.</li>
</ul>
<ul>
<li>GMF incorporates the latest technology through Building Information Modeling (BIM) to integrate allfacetsof Steel Construction and 4-D modeling.</li>
</ul>
<ul>
<li>GMF Steel Group is an AISC Certified Fabricator and Erector.</li>
</ul>
<ul>
<li>GMF Steel Group takes pride in recruiting and developing the best talent through education of the latest technology and best practices.</li>
</ul>

Quality Assurance Manager

<h3>Job Description</h3>
Job DescriptionSalary: $20-$25 
Private Investigator - Company Vehicle Provided!

PhotoFax, Inc., a nationwide private detective agency, is currently hiring surveillance investigators to join our team in theTampa, FLregion.

If you like to work autonomously in dynamic environments, surveillance investigations provide an exciting career path meant just for you! Join the PhotoFax team today and we provide the tools necessary to start your career as a Private Investigator.

What your day will look like:
<ul>
<li>Monitoring, pursuing, and documenting individuals in a covert manner from a company issued-fully customized surveillance vehicle</li>
<li>Pre and post surveillance briefing with your case manager to discuss objectives, surveillance tactics, and case details</li>
<li>Detailed reporting on daily case observations</li>
<li>Uploading video evidence obtained to the company database</li>
<li>Occasional Regional Travel (in the company issued vehicle)</li>
</ul>
 
View our recruiting video:<a href="https://vimeo.com/323925447/1451b7a16e" target="_blank">https://vimeo.com/323925447/1451b7a16e</a>

What you will gain:

<ul>
<li> Experience that will lead to other opportunities in:
<ul>
<li> Investigations</li>
<li> Law enforcement</li>
<li> Upper claims management</li>
<li> Growth within PhotoFax</li>
</ul>
</li>
<li> A company issued vehicle customized for surveillance and all equipment necessary to do the job</li>
<li> Hands on training with our experienced trainers with 34 years of investigative knowledge</li>
<li> Full health benefits package including matching 401K</li>
<li> Performance based reviews and bonuses</li>
<li> Paid overtime and travel </li>
</ul>

What you need to apply:
 
<ul>
<li>High school diploma</li>
<li>Associates/Bachelor's degree in Criminal Justice/Criminology/Law Enforcement preferred</li>
<li>Valid driver's license</li>
<li> Clean driving record with minimal infractions</li>
<li> Must currently reside in the greaterTampa, FL area</li>
<li> Flexibility to work any day of the week including weekends and holidays</li>
<li> Willingness to travel with occasional overnight stays</li>
<li> No previous experience is necessary; we provide all training and licensing </li>
</ul>

Private Investigator - Company Vehicle Provided!

<h3>Job Description</h3>
Job DescriptionSalary: $50,000/ year 
Outpatient Therapist
 
Position Summary
We are seeking a dedicated Residential Therapist to provide high-quality behavioral health services to adults (18 and older) seeking mental health and/or co-occurring substance use treatment. In this role, you will conduct individual and group therapy sessions, utilizing a variety of evidence-based practices to facilitate positive, strength-based change for our clients.
 
Key Responsibilities
 
<ul>
<li>Client Assessment &amp; Treatment Planning:
<ul>
<li>Complete comprehensive assessments, integrate key information to establish a diagnosis, and create a clinical formulation within a designated timeframe.</li>
<li>Collaborate with clients to develop measurable, behavioral, and achievable goals for their treatment plans.</li>
<li>Regularly monitor and update treatment progress.</li>
</ul>
</li>
<li>Clinical Care &amp; Documentation:
<ul>
<li>Provide individual, family, and group therapy using evidence-based practices such as the Harm Reduction Model, Integrated Dual Diagnosis Treatment, and Cognitive Behavioral Therapy.</li>
<li>Ensure all clinical documentation is completed accurately and submitted on time.</li>
<li>Secure reimbursement for services by obtaining and tracking authorizations.</li>
</ul>
</li>
<li>Collaboration &amp; Crisis Management:
<ul>
<li>Work collaboratively with other service providers, both internal and external, to ensure clients receive comprehensive care.</li>
<li>Respond to your client's crises, providing appropriate triage and communicating clearly with professionals to meet immediate client needs.</li>
<li>Provide referrals and linkage to community and internal resources as needed.</li>
</ul>
</li>
</ul>
 
Qualifications
 
<ul>
<li>Education: A Bachelor's degree in a behavioral health-related field is required. A Master's degree in psychology, social work, counseling, or a similar field is strongly preferred.</li>
<li>Experience:
<ul>
<li>A minimum of two years of experience providing group and/or individual therapy to a co-occurring population.</li>
<li>Experience with Microsoft Office (Word and Outlook) is required.</li>
<li>Willingness and ability to learn and use an Electronic Medical Record (EMR) system for scheduling, documentation, and tracking.</li>
</ul>
</li>
<li>Knowledge &amp; Skills:
<ul>
<li>Demonstrated knowledge of evidence-based practices, including the Harm Reduction Model, Integrated Dual Diagnosis Treatment, and Cognitive Behavioral Therapy.</li>
<li>Understanding of physical, medical, and pharmacological issues related to substance use.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong ability to maintain client confidentiality and respond professionally in crisis situations.</li>
<li>A commitment to promoting diversity, equity, and inclusion in practice.</li>
</ul>
</li>
</ul>

Residential Substance Abuse Counselor / Bilingual Preferred

<h3>Job Description</h3>
Job DescriptionSalary: 
 Join Our Team as a School Speech-Language Pathologist in Beautiful Volusia County, Florida! 
Location:Volusia County Schools, FL Position:Speech-Language Pathologist (SLP) School-Based Were searching for a passionate and energeticSpeech-Language Pathologistwhos ready to make a real difference in the lives of students across Volusia County. Whether youre a seasoned SLP or a bright new grad, if you're ready to empower students through communication, we want YOU on our team!
Why Volusia County? Nestled along Floridas sunny Atlantic coast,Volusia Countyoffers the perfect blend of beach-town charm and community spirit. Imagine working just minutes from world-famousDaytona Beach, catching rocket launches fromCape Canaveral, or exploring the historic streets ofDeLand. From surf to springs, weve got the vibesand the views!
Perks of the Job:
<ul>
<li>Competitive salary &amp; comprehensive benefits</li>
<li>Supportive school communities and leadership</li>
<li>Access to professional development and mentoring</li>
<li>Manageable caseloads &amp; collaboration with a team of dedicated professionals</li>
<li>Work-life balance in a location where others vacation!</li>
</ul>
What You'll Be Doing:
<ul>
<li>Provide speech and language therapy to students in Pre-K through 12th grade</li>
<li>Develop and implement IEPs in collaboration with teachers and families</li>
<li>Use your creativity to help students find their voiceliterally!</li>
<li>Be part of a dynamic team of educators and specialists across the district</li>
</ul>
Requirements:
<ul>
<li>Master's Degree in Speech-Language Pathology</li>
<li>Florida SLP license or eligibility</li>
<li>Certificate of Clinical Competence (CCC-SLP) preferred, CFs welcome!</li>
</ul>
Ready to make waves in speech therapy AND enjoy coastal living? Apply today and join a school district that values your expertiseand knows how to have a little fun in the sun while doing it!

Speech Pathologist - Volusia County Schools

<h3>Job Description</h3>
Job DescriptionSalary: 
Job Title: Crew Lead Underground Utilities Company: Centrel Services LLC Job Type: Full-Time Location: Central Florida and surrounding cities
 
About Centrel Services LLC: Centrel Services is an underground plumbing and utility contractor specializing in septic systems, sewer connections, storm drains, grease traps, and lift stations. We prioritize safety, teamwork, and quality craftsmanship.
 
Job Summary: Centrel Services LLC is hiring an experienced Crew Lead to help direct daily field operations and support underground utility crews. This role works closely with the Working Foreman to maintain safe, productive, and organized job sites.
 
Responsibilities:
<ul>
<li>Direct and support daily crew activities</li>
<li>Assist with scheduling, equipment needs, and work coordination</li>
<li>Operate equipment such as excavators and loaders as needed</li>
<li>Perform hands-on trenching, pipe installation, and utility repairs</li>
<li>Maintain safety and cleanliness across the job site</li>
</ul>
 
Requirements:
<ul>
<li>Minimum 1 year of underground utility or site construction experience</li>
<li>Ability to lead small crews and work independently</li>
<li>Strong knowledge of trench safety and underground plumbing tasks</li>
<li>Valid drivers license</li>
<li>References required</li>
<li>This is a drug- and alcohol-free workplace. Drug testing is part of the hiring process.</li>
</ul>

Crew Lead- Underground Utilities

<h3>Job Description</h3>
Job DescriptionSalary: 
Medical Billing Clerk
 
This position is fully in office, in the Jupiter, FL area.
 
Job Description
The Billing &amp; Insurance Coordinator is responsible for supporting the practices billing and revenue cycle functions through accurate insurance verification, authorization management, claims processing assistance, and patient billing support. This position plays an essential role in ensuring that patients are financially cleared for their appointments and that claims are processed efficiently and correctly. The individual in this role must demonstrate strong attention to detail, professionalism, and effective communication when working with patients, staff, and insurance carriers.
 
Objective of This Role
<ul>
<li>Ensure all patients are fully financially cleared prior to their scheduled visit through thorough insurance verification and benefit review.</li>
<li>Support timely and accurate claims processing to minimize errors, reduce denials, and improve reimbursement.</li>
<li>Provide responsive, courteous assistance to patients regarding billing questions, balances, and insurance concerns.</li>
<li>Maintain strong coordination between clinical, front office, and billing teams to promote smooth financial workflows.</li>
<li>Contribute to a compliant, organized, and patient-focused billing environment.</li>
</ul>
 
Daily Responsibilities
<ul>
<li>Verify insurance eligibility, benefits, and copay requirements for all scheduled patients.</li>
<li>Complete all insurance verifications before the patient appointment and follow up on missing or incomplete information.</li>
<li>Obtain prior authorizations and referrals for office visits, diagnostic testing, and procedures when required.</li>
<li>Review patient benefits to determine copays, coinsurance, and coverage details.</li>
<li>Work assigned daily claim queues and billing work logs, including denials, edits, and claims needing correction.</li>
<li>Research and resolve issues preventing claims from being submitted or paid.</li>
<li>Answer patient billing phone calls for the Vero Beach location, offering clear and professional support.</li>
<li>Contact patients with outstanding bad debt balances prior to upcoming appointments to review payment expectations.</li>
<li>Prepare and send Good Faith Estimates (GFEs) to self-pay patients following regulatory guidelines.</li>
<li>Support general billing functions including insurance verification, benefit review, claims follow-up, and other tasks assigned by leadership.</li>
<li>Maintain accuracy, confidentiality, and professionalism in all billing-related activities.</li>
</ul>
 
Monthly Responsibilities
<ul>
<li>Assist with month-end claims review, including unresolved denials and outstanding claims requiring follow-up.</li>
<li>Review recurring denial patterns or verification issues and escalate trends to leadership.</li>
<li>Support any scheduled audits or internal reviews related to insurance verification, authorizations, or claim accuracy.</li>
<li>Participate in billing or revenue cycle meetings when requested.</li>
</ul>
 
Qualifications
<ul>
<li>Experience in medical billing, insurance verification, or healthcare administration preferred.</li>
<li>Strong knowledge of insurance benefits, authorizations, and billing terminology.</li>
<li>Excellent communication and customer service skills.</li>
<li>High attention to detail and strong organizational abilities.</li>
<li>Ability to multitask and work efficiently in a clinical environment.</li>
<li>Maintain updated referral and authorization logs.</li>
<li>Confirm that GFEs for self-pay patients were issued, documented, and stored appropriately.</li>
</ul>

Medical Billing Specialist

<h3>Job Description</h3>
Job DescriptionSalary: 
Warranty Coordinator
 
About Us
 
Velocity is the nations leading and largest builder of classic American vehicles, redefining what it means to own a classic. Our vehicles arent just restoredtheyre entirely reborn. We blend the timeless soul and aesthetics of vintage cars with the performance, technology, and reliability of modern automobiles. By shifting away from traditional one-off restorations with their many uncertainties, we have set a new standarddelivering meticulously crafted, high-performance classics with enhanced reliability and drivability.

Velocitys Culture and Core Values
Success at Velocity requires a whatever it takes mentality. We embody grit, demonstrating perseverance, resilience, and unwavering determination in the face of challenges. We are adaptable, embracing change, adjusting to new circumstances, and continuously seeking ways to improve processes and outcomesbecause growth does not come from comfort.
We take ownership, assuming full responsibility for tasks, decisions, and outcomes, whether successes or setbacks, without shifting blame. Thats not my job is not in our vocabulary; when one part of our team falls short, we all do.
Finally, our ambition fuels our drive to excel, improve, and uphold the highest standards for both personal and professional growth. This mindset defines who we are and ensures our continued success.
Overview
As a Warranty Coordinator at Velocity, you will be responsible for managing and resolving all customer warranty claims. You will work closely with customers, production, and engineering to investigate issues, identify root causes, and help implement solutions that improve product quality and reliability. This role requires a detail-oriented, customer-focused individual with strong problem-solving skills and the ability to balance customer satisfaction with company warranty policies.

Job Level
Individual Contributor

Reports To
Head of Sales
 
Key Responsibilities
Warranty Intake &amp; Customer Communication 
<ul>
<li>Receive, review, and document all incoming warranty claims in a timely and professional manner.</li>
<li>Serve as the primary point of contact for customers regarding warranty-related questions, concerns, and updates.</li>
<li>Clearly explain warranty coverage, limitations, and resolution steps while balancing customer satisfaction with company policy.</li>
<li>Maintain consistent, proactive communication with customers throughout the warranty resolution process.</li>
</ul>
 
Claim Investigation &amp; Resolution 
<ul>
<li>Coordinate with production, engineering, and technical staff to investigate warranty claims and determine root causes.</li>
<li>Review vehicle build records, parts information, and service history to support accurate claim evaluation.</li>
<li>Recommend appropriate repair paths or resolutions in alignment with Velocity warranty standards.</li>
<li>Ensure warranty repairs are completed correctly, efficiently, and to Velocity quality expectations.</li>
</ul>

Vendor &amp; Service Center Coordination 
<ul>
<li>Coordinate warranty repairs with approved third-party service centers.</li>
<li>Ensure service partners understand scope, expectations, and documentation requirements for warranty work.</li>
<li>Review completed repairs for quality, accuracy, and compliance before closing claims.</li>
</ul>

Quality Feedback &amp; Continuous Improvement 
<ul>
<li>Identify recurring issues, defect trends, and systemic concerns across warranty claims.</li>
<li>Collaborate with engineering and production teams to support corrective actions and process improvements.</li>
<li>Assist in implementing design, engineering, or process changes aimed at preventing repeat warranty issues.</li>
<li>Provide feedback loops that support long-term product quality and reliability improvements.</li>
</ul>

Documentation, Reporting &amp; Compliance 
<ul>
<li>Maintain accurate and complete records of all warranty claims, communications, resolutions, and costs.</li>
<li>Track warranty activity, timelines, and outcomes using CRM and internal systems.</li>
<li>Prepare reports and insights related to warranty volume, trends, and cost impact for leadership review.</li>
<li>Ensure all warranty activity complies with Velocity policies and applicable regulations.</li>
</ul>
 
Required Skills and Abilities
<ul>
<li>Must be reliable and trustworthy.</li>
<li>Must be available after hours, on weekends, and holidays as needed, with demonstrated commitment to responding to the customer within defined and acceptable response-time windows.</li>
<li>Proficient computer skills including Microsoft Office and Google Suite; CRM experience is essential.</li>
<li>Professional verbal and written communication skills.</li>
<li>Friendly, professional demeanor with a positive attitude.</li>
<li>Strong attention to detail, accuracy, and follow-through.</li>
<li>Ability to work independently with minimal supervision.</li>
<li>Ability to thrive in a fast-paced environment.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to work overtime if needed.</li>
<li>Reliable transportation to and from work.</li>
<li>Pre-employment drug screen and background check required.</li>
</ul>
 
Education and Experience
<ul>
<li>High school diploma or equivalent.</li>
<li>Previous automotive experience, preferably in a highly technical or parts-related field preferred.</li>
<li>Previous experience handling warranties and other customer service needs.</li>
</ul>
 
Physical Demands (To include but not limited to)
<ul>
<li>Prolonged periods of sitting at a desk or workstation.</li>
<li>Occasional standing or walking within the office or shop.</li>
<li>Occasionally lifting and carrying items up to 1020 pounds.</li>
<li>Frequent use of hands and fingers for typing and operating office equipment.</li>
<li>Regular communication with customers, vendors, and team members.</li>
<li>Prolonged exposure to hot or cold temperatures and mild shop noise.</li>
<li>PPE may be required when walking through the shop.</li>
</ul>
 
Benefits Include
<ul>
<li>Compensation: Pay based on experience and qualifications</li>
<li>Health &amp; Wellness: Health, Dental, Vision, Life, Disability, and Aflac available after 60 days</li>
<li>Retirement: 401(k) with company match after 6 months at next enrollment period</li>
<li>Paid Time Off: Paid time off and paid holidays</li>
<li>Additional Perks: Company-sponsored events, tool program, merchandise discounts, friendly team environment</li>
</ul>
 
Job duties, salary, and benefits are subject to change throughout the duration of employment with Velocity.

Velocity is an Equal Opportunity Employer. Velocity does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

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