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<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
The Cocktail Server is responsible for serving both alcoholic &amp; non-alcoholic beverages to guests throughout the property, ensuring an exceptional guest experience. 
This position is part-time &amp; has two shift options: - Overnight: Shift starts at 12am midnight until 8:30am.
- Day: Shift starts at 8am until 4:30pm
Ability to work flexible schedules, including nights, weekends and holidays is required. 
*The company-provided Cocktail Server uniform consists of: a corset top, satin mini-skort, fishnet hosiery, &amp; knee high boots (boots not provided).
Essential duties include, but are not limited to:
<ul>
<li>Take guest orders, serves drinks and collects monies in a courteous and efficient manner. Adhere to cash handling procedures.</li>
<li>Ensure guest satisfaction in assigned areas and other areas if necessary.</li>
<li>Adhere to state liquor laws and Alcohol Awareness Certification (AAC) training guidelines.</li>
<li>Keep bar and service area clean, sanitary and organized at all times.</li>
<li>Adhere to beverage control procedures.</li>
<li>Adhere to all regulatory, departmental and company policies and procedures</li>
<li>Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations</li>
<li>Promote positive guest and team member relations</li>
</ul>
 
Qualifications
<ul>
<li>High School Diploma or equivalent is required with a minimum of six (6) months – one (1) year of food or beverage server experience, preferably high volume. Certificate in Mixology is preferred. </li>
<li>Must undergo Alcohol Awareness Certification training on an ongoing basis.</li>
<li>Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.</li>
<li>Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Must present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional demeanor.</li>
<li>Ability to work flexible schedules, including nights, weekends and holidays is required. </li>
<li>Must possess knowledge of both food and beverage items.</li>
<li>Must be able to make cash transactions accurately.</li>
<li>Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: 
<ul>
<li>Credit Check</li>
<li>Criminal Background Check </li>
<li>Drug Screen </li>
</ul>
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#fbhotjobs

SERVER - CASINO SERVICE

<h3>Job Description</h3>
Job Description
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel &amp; Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida &amp; features high stakes table games along with thousands of the hottest slot machines. Owned &amp; operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® &amp; Salon and VIP services galore.
Our Commitment to Service:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current &amp; future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits &amp; a great work environment.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
Appearance:
How we look &amp; appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.
JOB DESCRIPTION
 
Responsibilities
The Room Attendant is responsible for ensuring clean rooms in our property's hotel tower.

Essential duties include, but are not limited to:
<ul>
<li>Services guest rooms using cleaning agents and equipment to ensure adherence to department policies</li>
<li>Removes inventories and replaces soiled linens and prepares rooms for guest arrivals</li>
<li>Organizes and/or replenishes guest room amenities</li>
<li>Maintains a clean and orderly cart with adequate supplies</li>
<li>Maintains a clean, safe, hazard-free work environment within areas of responsibility</li>
<li>Promotes positive guest relations at all times</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications
<ul>
<li>High school diploma or GED required</li>
<li>Previous hotel cleaning experience is preferred</li>
<li>Basic computer experience is preferred</li>
<li>Must possess basic mathematical skills: ability to add, subtract, multiply, and divide</li>
<li>Must be attentive to detail</li>
<li>Must be able to communicate effectively with guests in English</li>
<li>Bilingual language abilities preferred</li>
<li>Must have the ability to work weekends</li>
</ul>

Work Environment:
<ul>
<li>Duties and responsibilities are typically performed in the Hotel Rooms. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.</li>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>Employee will be frequently required to stoop, kneel, or crouch. Required to push cleaning cart and operate vacuums.</li>
</ul>
Native American Preference Policy:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Employment Process:
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#gotoworkhappy

ATTENDANT II - ROOM

<h3>Job Description</h3>
Job Description
Are you looking for a company you can grow your career with and advance in?
Are you goal oriented, self-motivated &amp; proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.&nbsp; PART TIME &amp; FULL TIME AVAILABLE! MON-FRI 9:45AM-7PM, SAT 9:45 AM-4PM $13/hr + BONUS
What we are looking for in YOU and YOUR skillset!
<ul>
<li>Driven to climb the company ladder!</li>
<li>Possess a winning attitude!</li>
<li>‘Have a high school diploma or equivalent (GED).</li>
<li>Complete transactions using point of sale software and ensure all patient accounts are current and accurate</li>
<li>Have strong phone and computer skills.</li>
<li>Have at least one year of previous Sales Experience.</li>
<li>Participate in marketing/sales opportunities to help attract new patients into our clinics</li>
<li>Be able to prioritize and perform multiple tasks.</li>
<li>Educate Patients on wellness offerings and services</li>
<li>Share personal Chiropractic experience and stories</li>
<li>Work cohesively with others in a fun and fast-paced environment.</li>
<li>Have a strong customer service orientation and be able to communicate effectively with members and patients.</li>
<li>Manage the flow of patients through the clinic in an organized manner</li>
</ul>
Essential Responsibilities
<ul>
<li>Providing excellent services to members and patients.</li>
<li>The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.&nbsp;*BONUS POTENTIAL*</li>
<li>Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.</li>
<li>Answering phone calls.</li>
<li>Re-engaging inactive members.</li>
<li>Staying updated on membership options, packages and promotions.</li>
<li>Recognizing and supporting team goals and creating and maintaining positive relationships with team members.</li>
<li>Maintain the cleanliness of the clinic and organization of workspace</li>
<li>Confident in presenting and selling memberships and visit packages</li>
<li>Keeping management apprised of member concerns and following manager’s policies, procedures, and direction.</li>
<li>Willingness to learn and grow</li>
<li>Accepting constructive criticism in a positive manner and using it as a learning tool.</li>
<li>Office management or marketing experience a plus!</li>
<li>Able to stand and/or sit for long periods of time</li>
<li>Able to lift up to 50 pounds</li>
<li>Upholding The Joint Chiropractic’s core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY</li>
</ul>
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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Front Desk Coordinator - Wellington, FL

<h3>Job Description</h3>
Job Description
Position: Front Desk Receptionist
Nation Security is seeking a Front Desk Receptionist with strong leadership, excellent problem-solving skills, and effective communication abilities.
We are looking for a positive and professional multitasker to serve as the face of our business. The ideal candidate will welcome visitors, clients, and employees, answer phone calls and emails, manage mail, schedule meetings, make travel arrangements, and provide administrative support as needed. Strong communication skills, a professional work ethic, and the ability to work well in a team environment are essential for this role.
Responsibilities
<ul>
<li>Ensure building security by enforcing visitor sign-in protocols</li>
<li>Provide administrative support, including data entry, paperwork, and photocopying</li>
<li>Organize company trips and handle employee travel itineraries</li>
<li>Greet employees, clients, and visitors warmly and provide information or directions as needed</li>
<li>Manage appointment scheduling and maintain an up-to-date calendar</li>
</ul>
Qualifications
<ul>
<li>Experience in handling phone calls and managing stressful situations</li>
<li>High school diploma, GED, or equivalent</li>
<li>Proficiency in word processing programs and basic computer skills</li>
<li>At least one year of experience as a receptionist or administrative assistant preferred</li>
<li>Strong interpersonal, organizational, customer service, and verbal communication skills</li>
<li>Bilingual in English and Spanish required</li>
<li>Office and recruitment experience required</li>
<li>Intermediate computer skills, including ATS, online job boards, and Google Office Suite</li>
<li>Energetic personality, professional demeanor, attention to detail, and the ability to multitask</li>
</ul>
Workplace Safety Measures
<ul>
<li>Personal protective equipment provided or required</li>
<li>Social distancing guidelines in place</li>
<li>Sanitizing and disinfecting procedures in place</li>
</ul>
Job Type
<ul>
<li>Full-time</li>
</ul>
Schedule
<ul>
<li>Monday to Friday</li>
</ul>
Work Location
<ul>
<li>In person</li>
</ul>

Recruiter

<h3>Job Description</h3>
Job Description
JOB SUMMARY 
Wipe down fitness center machines and remove towels, trash, and debris from fitness center area. Maintain an adequate supply of cups and water in recreation area. Clean fitness and recreation area restrooms and showers. Obtain, fold, and stack towels according to company procedures. Distribute lockers and towels to guests. Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items. Provide information to guests about available recreation facilities and activities. Promote a fun and relaxing atmosphere for guests. Maintain safety and security of children and adults participating in recreational activities. Provide assistance to injured guests until the arrival of emergency medical services. Explain and enforce the rules and regulations of the recreation facility. 
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Visually inspect tools, equipment, or machines; reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 50 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. 
 
JOB SPECIFIC TASKS 
Safety and Security 
· Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
· Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. 
· Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. 
· Complete appropriate safety training and certifications to perform work tasks. 
· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). 
· Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. 
· Maintain awareness of undesirable persons on property premises. 
· Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. 
· Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). 
Policies and Procedures 
· Follow company and department policies and procedures. 
· Protect the privacy and security of guests and coworkers. 
· Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. 
· Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. 
· Maintain confidentiality of proprietary materials and information. 
· Perform other reasonable job duties as requested by Supervisors. 
Guest Relations 
· Address guests' service needs in a professional, positive, and timely manner. 
· Thank guests with genuine appreciation and provide a fond farewell. 
· Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). 
· Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. 
· Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. 
· Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. 
· Assist other employees to ensure proper coverage and prompt guest service. 
· Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication 
· Speak to guests and co-workers using clear, appropriate and professional language. 
· Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. 
· Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. 
Working with Others 
· Partner with and assist others to promote an environment of teamwork and achieve common goals. 
· Support all co-workers and treat them with dignity and respect. 
· Develop and maintain positive and productive working relationships with other employees and departments. 
Quality Assurance/Quality Improvement 
· Comply with quality assurance expectations and standards. 
Physical Tasks 
· Visually inspect tools, equipment, or machines (e.g., to identify defects). 
· Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. 
· Stand, sit, or walk for an extended period of time or for an entire work shift. 
· Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
Recreation Communication and Coordination 
· Provide information to guests about available recreation facilities, activities, lessons, and equipment. 
· Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. 
Recreation Facilities Safety 
· Maintain constant surveillance of all activity in the recreational facility and act immediately to secure safety of guests in the event of an emergency. 
· Provide assistance to injured guests until the arrival of emergency medical services. 
· Identify situations where guest is not able to safely participate in an activity and inform supervisor/manager.
· Maintain safety and security of children participating in recreational activities by following company policy and procedure for working with children (e.g., use of waiver forms). 
· Explain and enforce the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) for the safety and welfare of guests and members. 
Recreation Equipment and Supplies 
· Clean and maintain recreational equipment and supplies. 
· Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures. 
· Distribute lockers and towels to guests as requested. 
· Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items. 
Recreation and Fitness Area Maintenance 
· Wipe down fitness center machines and remove towels, trash, and debris from fitness center area. 
· Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court). 
· Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash. 
CRITICAL COMPETENCIES
Interpersonal Skills 
Diversity Relations 
Customer Service Orientation 
Interpersonal Skills 
Team Work 
Communications 
Listening 
Telephone Etiquette Skills 
Communication 
Personal Attributes 
Dependability 
Positive Demeanor 
Safety Orientation 
Integrity 
Presentation 
Initiative 
Physical Abilities 
Agility 
 CANDIDATE PROFILE 
Education 
High school diploma/G.E.D. equivalent 
Related Work Experience 
No related work experience is required 
Supervisory Experience 
No supervisory experience is required

RECREATION ATTENDANT

<h3>Job Description</h3>
Job DescriptionWe are looking for a Front Desk Coordinator to join our team in Fort Lauderdale, Florida, on a contract basis. In this role, you will be the first point of contact for visitors and staff, ensuring smooth day-to-day operations while providing exceptional administrative support. This position is ideal for someone with strong interpersonal skills and attention to detail. Responsibilities: • Welcome and assist visitors, ensuring a positive and attentive experience. • Manage the flow of incoming and outgoing mail, packages, and deliveries. • Monitor office supplies inventory and place orders to maintain stock levels. • Coordinate scheduling for appointments, meetings, and other events. • Maintain a clean and organized reception area to enhance the office environment. • Handle sensitive and confidential information with discretion and care. • Offer administrative support across departments to ensure seamless operations. • Collaborate with team members to address office needs and improve processes. • Operate multi-line phone systems efficiently to manage calls and inquiries. • Perform additional tasks as assigned to support office functionality.• High school diploma or equivalent; additional training in office management is advantageous. • Proven experience in a receptionist or front desk role. • Punctuality and reliability, demonstrating strong work ethics. • Exceptional organizational skills and keen attention to detail. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office software. • Ability to multitask and prioritize responsibilities effectively. • Outstanding verbal and written communication skills; bilingual Spanish skills are a plus. • Friendly and detail-oriented demeanor with strong interpersonal abilities.

Front Desk Coordinator

<h3>Job Description</h3>
Job DescriptionJob Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.&nbsp; Responsibilities
<ul>
<li>Monitor the maintain knowledge of hotel operations and activities</li>
<li>Take reservations and answer questions via phone, email, and in-person</li>
<li>Build rapport with guests and identify their needs through friendly conversation and open-ended questions</li>
<li>Describe the features and amenities of guest rooms</li>
<li>Ensure compliance with health and quality standards</li>
</ul>
Qualifications&nbsp;
<ul>
<li>Friendly and outgoing personality</li>
<li>Familiarity with hospitality industry standards</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Computer literacy</li>
<li>Able to resolve issues with a customer-focused orientation</li>
<li>Able to lift 30 pounds</li>
</ul>

Evening Front Desk Agent

<h3>Job Description</h3>
Job Description
What Makes a McKibbon Intern - Front Desk Agent?
 
All McKibbon Hospitality Internships are unique to the needs of the host hotel as well as the intern selected. Internships may be full-time or part-time, temporary positions that are paid an hourly wage based on the skills required for the role. If you have an interest in hospitality operations our Front Desk Agent role is a great place to start!
 
The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.&nbsp;
A Day in the Life:
<ul>
<li>You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.&nbsp;</li>
<li>You will maintain positive guest relations at all times.</li>
<li>You will resolve guest complaints and ensure guest satisfaction.</li>
<li>You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.</li>
<li>You will process all guest check-ins, and verify registration information with the guest.</li>
<li>You will handle overbooked or 'walked' guests.</li>
<li>You will accept and record wake-up call requests.</li>
<li>You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).&nbsp;</li>
<li>You will resolve discrepancies on the room status report with housekeeping.</li>
<li>You will train with and learn Food and Beverage operations to fill in as needed.&nbsp;</li>
</ul>
Requirements:
<ul>
<li>Previous experience working as a front desk agent or in a similar role&nbsp;</li>
<li>A high school diploma or equivalent vocational training certificate</li>
<li>Experience working at a hotel establishment (highly desired)&nbsp;</li>
<li>Proficiency with computers&nbsp;</li>
<li>Basic math skills</li>
<li>The ability to provide excellent customer service and maintain a professional demeanor at all times</li>
<li>The ability to input and access information in the property management system and/or points-of-sale system&nbsp;</li>
</ul>
Ideal Skills &amp; Qualities:
<ul>
<li>Great verbal and written communication skills&nbsp;</li>
<li>The ability to create a fun and supportive working environment&nbsp;</li>
</ul>
 
Who is McKibbon Hospitality?
 
Hospitality Starts from Within: Our commitment to our associates and guests is a reflection of who we are. Our perspective on hospitality is unique. Our tenacity is a touch unconventional. Our attention to meaningful details is unwavering. Our ambition to go above and beyond standards is what elevates our hospitality experiences.
 
Our Mission
We are family. Anchored by our faith and knit together by our culture, we are driven by our service-first spirit. We're a here-when-you-need-us, better-together family.
We are creators. We are drawn to what moves you. The heartbeat of a city. A magnet for momentum. A&nbsp;pulse for pace. We create places made for moments and fill each nook with thoughtful details.
We are connectors. We don't just practice hospitality. We live it, because every person matters. Every moment matters. It’s that personal. It’s that simple.
 
Our Vision
Let's inspire hospitality: We'll start with tradition and end with innovation.
Purpose-driven, with a heart for service: We'll stay invested in people first. Fueled by a passion for places, we'll keep influencing trends as a thought leader in the field.
And then we'll grow: With a spark of imagination and an obsession for quality, we'll grow to be the signature name in the industry. Connection by connection, moment by moment, we will be the people who inspire hospitality.
Connectors &amp; Creators: We share one common goal: to create the kind of hospitality experience that no other organization can. Through this shared vision, our executive team has grown McKibbon into one of the fastest growing (and most awarded) hospitality companies in the country. We’ve done this by embracing constant evolution, braving forward-thinking concepts and retaining the best talent in the business.
 
We look forward to learning of your interests and skills and how we might be able to provide a meaningful internship opportunity for you! Thank you for your interest in McKibbon!

Front Desk Agent - Hospitality Intern

<h3>Job Description</h3>
Job Description Description:
The award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests in and out, handling reservations, providing information about our hotel, and responding to any customer inquiries or complaints. You will also maintain a clean and orderly work area and answer calls and emails. If you have a passion for customer service and a positive attitude, we would love to have you join our team!
Requirements:
Job Responsibilities
 
• Greet guests and answer any questions they have about the hotel or local area
• Check guests in and out of the hotel
• Handle guest requests and complaints in a professional manner
• Process payments for rooms and services
• Maintain an up-to-date knowledge of hotel services, facilities, and special packages
• Monitor and update reservations system
• Provide concierge services, such as making restaurant reservations and providing directions
• Answer and direct incoming calls to the appropriate departments
• Prepare and distribute guest key cards
• Keep the front desk area and lobby tidy and presentable
• Follow security and emergency procedures
 
Job Requirements
 
• High school diploma or equivalent
• Previous experience working in a customer service role
• Ability to communicate effectively with guests and colleagues
• Ability to handle cash, credit card, and room charge transactions
• Knowledge of hotel operations and services
• Knowledge of local area attractions
• Ability to work efficiently in a fast-paced environment
• Ability to multi-task while maintaining attention to detail
• Ability to stand for long periods of time
• Ability to comprehend and follow instructions
• Ability to work flexible hours, including nights, weekends, and holidays
 
 
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