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<h3>Job Description</h3>
Job Description
Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life. 
ABOUT US The Caring Place (@Miami Rescue Mission &amp; Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education &amp; computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.
We are currently seeking a FT Guest Services Driver at Broward Outreach Centers in Hollywood, FL,
JOB SUMMARY
The Guest Services Driver (GSD) reports to the Guest Services Supervisor (GSS) andwill drive a van or other assigned vehicle to transport passengers, and pick up and deliver necessary items requested by supervisor for agency business. May be asked to monitor and supervise residents and facility in the absence of Guest Services Assistant or Guest Services Supervisor. Will handle emergencies according to policies and procedures and notify management of unusual incidents at occurrence or immediately thereafter.
CORE DUTIES/RESPONSIBILITIES:
<ul>
<li>Conducts routine "Vehicle Check List," at the beginning and close of each day and promptly reports all mechanical or potential problems to Guest Services Supervisor </li>
<li>Follows Mission policy for accidents, injuries, breakdowns, overheating, etc. </li>
<li>Transports clients and designated personnel to and from approved appointments utilizing safest, shortest route and takes appropriate steps necessary to assure the safety of all passengers </li>
<li>Delivers and picks up purchased or donated items. Drives vehicle to other destinations as assigned </li>
<li>Assists passengers as needed to enter or exit vehicles </li>
<li>Makes trips to Central Office as directed by supervisor, and delivers mail between locations </li>
<li>Drives safely and obeys all traffic rules while abiding by the Mission’s safety policy </li>
<li>Maintains a well-groomed (clothes, hygiene, etc.) appearance </li>
<li>Maintains a clean, neat vehicle at all times, and washes vehicle(s) weekly </li>
<li>Monitors and supervises residents and overnight guests throughout the center when acting as staff on duty </li>
<li>Assists with and/or facilitates orientation for new residents as directed by Supervisor </li>
<li>When acting as staff on duty, follows all required procedures and guidelines. Serves as role model for residents in areas such as hygiene, manner of dress, demeanor and attitude</li>
<li>Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events</li>
<li>Must be in agreement with and sign The Caring Place Statement of Faith</li>
<li>Performs other related duties as assigned</li>
</ul>
EDUCATION/EXPERIENCE REQUIREMENTS:
<ul>
<li>Requires a High School diploma or GED</li>
<li>Valid State of Florida driver’s license (4 pt. max)</li>
<li>Must be a safe, patient and conscientious driver with a satisfactory motor vehicle report (preferably with no points) and be familiar with Broward County</li>
<li>Previous driving experience in transporting passengers is a plus</li>
<li>Must have the ability to work with a diverse population</li>
<li>Must demonstrate patience and understanding of homelessness and addictions, and be able to interact with residents with compassion and professionalism</li>
<li>Must be able to read and follow maps</li>
<li>Must be able to read, write and carry out oral and written directions in English</li>
<li>Conversational Spanish and Creole highly desirable</li>
</ul>
PHYSICAL REQUIREMENTS:
<ul>
<li>Must be able to sit for extended periods of time</li>
<li>Must also be able to see, hear and speak, in order to interact with staff and the general public</li>
<li>Must also be able to move around as needed to perform essential job duties</li>
</ul>
PERKS AND BENEFITS
<ul>
<li>Free lunch on site</li>
<li>Day off for Birthday/Work Anniversary</li>
<li>Employee Discounts</li>
<li>Holidays (12)</li>
<li>Paid Time Off</li>
<li>Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)</li>
<li>Company Paid Life insurance</li>
<li>403b Retirement Plan with 3% match</li>
</ul>
Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.

Guest Services Driver

<h3>Job Description</h3>
Job Description
BeachWalk Vacations, a 2018/2019/2020/2021 Best In Destin Readers Choice Award Winning company, is seeking a team member to fulfill the duties of the Guest Service Agent. We are a high-end Vacation Rental Company located in Santa Rosa Beach.&nbsp;The position is offered Hourly, Full Time, Part Time, and Remote positions available. We are happy to offer Paid Time Off (PTO) as well as Health Benefits!&nbsp;
To meet the challenges of our growing business, BeachWalk Vacations is seeking a skilled individual that is highly motivated, punctual, reliable, a team player, and has the availability to work in a fast pace environment. We are looking for a career-minded individual who can add to our company with their knowledge of the 30A and surrounding areas.
- Agents should be proficient on computers and have an eye for detail.
- Being self motivated is the key to success.
- We value our guests, providing exceptional customer service is important.
- Agents should be organized, being able to multitask and prioritize their work.
Do you have communication skills, patience, and problem solving skills?
Candidates should possess great communication skills and be able to effectively listen to guests and communicate clearly in a friendly professional manner in order to maintain the guests happiness.
Patience is key.
Interested candidates may have to deal with unhappy guests. Being patient and polite in a stressful situation will help to defuse the situation and hopefully bring the vacations back on track with the level of customer service we provide.
Candidates must have positive attitudes to succeed and remedy guest complaints or problems.
Our agents will have to troubleshoot a guest issue without actually seeing the problem via phone (ex: trouble shooting internet or TV). Being able to resolve a guest issue over the phone rather than sending a tech is extremely helpful.
Pay: Starting at $19/hour
*Weekend availability is required*
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Vacation Rental - Guest Service Agent

<h3>Job Description</h3>
Job Description
About the Role:
The Hotel Concierge plays a pivotal role in enhancing the guest experience by providing exceptional service and personalized assistance. This position is responsible for anticipating guests' needs and ensuring their stay is comfortable and enjoyable. The Concierge will serve as a knowledgeable resource for local attractions, dining options, and transportation, creating memorable experiences for guests. Sales abilities and the knowledge of the theme parks and attractions in the Orlando area are crucial to this role. Not only is this a Guest Service position, but a sales position. The Concierge contributes to the overall operational success of the hotel. Ultimately, the goal is to foster a welcoming environment that encourages repeat visits and positive word-of-mouth referrals.
Minimum Qualifications:
<ul>
<li>High school diploma or equivalent.</li>
<li>Proven experience in a customer service role, preferably in the hospitality industry.</li>
<li>Strong communication and interpersonal skills.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Knowledge of multiple languages is a plus, particularly Spanish and/or Portuguese.</li>
<li>Previous experience as a concierge, in guest services or sales, or in a similar role.</li>
</ul>
Responsibilities:
<ul>
<li>Greet guests upon arrival and provide them with information about hotel services and local attractions.</li>
<li>Assist guests with reservations, transportation arrangements, and special requests to ensure a seamless experience.</li>
<li>Assist hotel guests with Vacation Planning while in Orlando. Answer questions they may have about theme parks, attractions, restaurants, shopping or anything else in the local Orlando area. Sell theme park and attraction tickets and do various other tourist related duties, including making dinner reservations, booking tours and excursions, and rental cars. </li>
<li>Maintain an up-to-date knowledge of local events, dining options, and entertainment to provide tailored recommendations.</li>
<li>Handle guest inquiries and complaints with professionalism and efficiency, ensuring a high level of customer satisfaction.</li>
</ul>
Skills:
The required skills are essential for daily operations, as the Concierge must effectively manage guest interactions. Strong hospitality and customer service skills are crucial for creating a welcoming atmosphere and addressing guest needs promptly. Proficiency in Microsoft Office is needed for basic duties including creating reports and communicating with team members. The ability to make sales of theme park and attraction tickets and close those transactions efficiently ensures that all guest services are billed accurately and in a timely manner. Overall, these skills enable the Concierge to provide a high level of service that enhances the guest experience and supports the hotel's reputation. Must have an outgoing personality and be willing to proactively engage with guests.

Hotel Concierge

<h3>Job Description</h3>
Job Description
Overview
About Puttery
Welcome to Puttery, where we've redefined the classic game of putting with a modern twist. Our one-of-a-kind course features unique challenges and surprises at every turn, making each round exciting and engaging. But we're more than just a game – we're a social hub, where friends and family can come together for a fun and competitive experience. 
Our innovative auto-scoring technology tracks your progress and keeps the game moving, so you can focus on enjoying the moment. And with a bar area serving up inventive cocktails and delicious bites, there's no need to leave between rounds. 
At Puttery, we believe in creating a lively and welcoming atmosphere where everyone can feel at home. Whether you're looking to host a special event, plan a date night, or just have a casual outing with friends, we've got you covered. 
 
Responsibilities
Job Purpose
Concierge (Front Desk) is responsible for creating an inviting atmosphere for guests entering the venue, and providing detailed information about the venue, food and beverage menu, and gaming options. Concierge should also have a complete understanding of the reservation system in order to keep it organized and communicate details to guests as well as venue staff throughout operations. 
 In addition to responsibilities at the venue entrance and with reservations, Concierge (Front Desk) should be actively involved with guest hospitality throughout the venue. This is accomplished with awareness throughout each shift, and actively communicating with other staff members in every department.
Responsibilites
<ul>
<li>Work hours as scheduled and additional hours when requested.</li>
<li>Follow directions and demonstrate teamwork.</li>
<li>Work well with others in a fast-paced environment.</li>
<li>Possess excellent verbal and written communication skills. </li>
<li>Excellent interpersonal and customer service skills, boosting hospitality.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Time management skills.</li>
<li>Maintain safety and sanitation standards working with food.</li>
</ul>
 
Qualifications
Qualifications and Skills
<ul>
<li>Familiarity with reservation software and hospitality preferred</li>
<li>Good communication skills, and experience working with staff on all levels</li>
</ul>
Education
<ul>
<li>HS Diploma or equivalent</li>
</ul>
PHYSICAL REQUIREMENTS:
<ul>
<li>Ability to stand for hours at a time, including maneuvering up and down stairs</li>
<li>Must be able to lift to 25 pounds at-a-time without assistance</li>
</ul>
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.

Concierge

<h3>Job Description</h3>
Job DescriptionWe are currently seeking a friendly, professional, and customer-focused individual to join our team as a Concierge at an exclusive condominium facility.&nbsp; As a Concierge, you will be the first point of contact for residents and visitors, providing exceptional service and ensuring a pleasant experience.&nbsp; Previous experience as a security guard is a plus, as it will contribute to maintaining a safe and secure environment. If you have excellent interpersonal skills, a proactive approach to customer service, and a keen eye for detail, we invite you to apply for this position. Responsibilities: Greet residents and visitors with a warm and friendly demeanor, providing exceptional customer service and addressing inquiries or concerns promptly. Assist residents with various requests, such as arranging transportation, scheduling appointments, receiving packages, and making reservations. Maintain an organized front desk area, ensuring it is clean and presentable at all times. Monitor access to the condominium facility, ensuring only authorized individuals enter the premises. Collaborate with security personnel to maintain a safe environment, reporting any suspicious activities or security breaches. Maintain a logbook of activities, including deliveries, guest arrivals, and other relevant information. Provide directions and assistance to residents and visitors, ensuring they feel welcomed and valued. Stay informed about local events, attractions, and services to provide recommendations and assist residents with their needs. Assist with administrative tasks, such as answering phone calls, sorting mail, and maintaining records. Foster positive relationships with residents, staff, and contractors, ensuring a harmonious and inclusive community atmosphere. Requirements: Previous experience in a customer service or hospitality role, preferably in a condominium or luxury residential environment. Security guard experience is a plus, as it contributes to an understanding of safety and security protocols. Exceptional interpersonal and communication skills, with the ability to interact effectively with residents, visitors, and colleagues. Strong problem-solving skills, with the ability to handle complaints or conflicts in a calm and professional manner. Excellent organizational skills and attention to detail, ensuring accuracy and efficiency in administrative tasks. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in using computer systems and software, such as MS Office and property management systems. Professional appearance and demeanor, with a friendly and approachable attitude. Flexibility to work various shifts, including evenings, weekends, and holidays. High level of integrity, reliability, and a commitment to maintaining confidentiality. If you have a passion for providing exceptional customer service, possess excellent communication skills, and have the ability to create a welcoming environment for residents, we would like to hear from you.&nbsp; Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for this position.&nbsp; We offer competitive compensation, training opportunities, and a supportive work environment dedicated to the satisfaction of our residents.

Concierge for Luxury Waterfront Condominium Complex

<h3>Job Description</h3>
Job Description
TOUR GUIDE – FULL TIME/PART TIME 
Guide Job Description
At A Day Away Kayak Tours, you can have the privilege to kayak in phenomenal areas while getting paid for it! As exciting as that is, our mission is more than turning a hobby into a living. We believe that connecting man with nature makes both healthier, so our patrons are our focus. As a guide, you will be tasked with enhancing the patron experience on every tour. First and foremost, our team must provide for the safety of all patrons. But more than that, the effect of friendly, informative, and engaging guides cannot be underestimated. Patrons can have a great time even if nature is not putting on “a good show” for the tour, if they walk away feeling like they made connections. This is the epitome of the guide’s job. Facilitating connection.
· Arrive at each tour on time, rested, and ready to work hard
· Follow instructions of the Trip Leader in execution of each trip
· Inform Trip leader of problem paddlers or dangerous situations
· Unload, clean, and prepare equipment for patrons
· Execute guide duties from a framework of teamwork
o Positive team environment ensures success of the individual, the team and the business
o Be proactive—if you see something that needs to be done: Do It. Don’t wait to be asked
o Job is not done until the vehicles are clean and all is secure and ready for the next trip
o Check and double check for equipment, trailers, and for misplaced gear
· Ensure patrons are safe on all tours
o Life Jackets on and buckled
o Stay in boats unless directed to get out
o No alcohol/drugs – patron or guide
o Stay with group
o Pay attention: looking for paddlers that are struggling
o Remain alert for potential hazards at all times on the shoreline and on the water
· Engage patrons appropriately to make their trip enjoyable and safe
o Talking and taking initiative in engaging them. ASK QUESTIONS about themselves…
o Help them paddle effectively and safely
o Have FUN with them
o Tow patrons should circumstance demand
o Maintain a positive, cheerful attitude
o Be willing to deliver firm instruction should a patron divert from instructions given
· Know and follow all ADA Policies
Pay: varies based on experience and credentials, but guides can expect to make an average of at least $20 - $30/hr with tips. Pay tiers increase as promoted to Trip Lead or by earning external certifications.
Training
· CPR Certification is mandatory and at your expense; it is your responsibility to locate a training facility and schedule such training. If you are able to join us for our annual Guide Training in May, you will have an opportunity to earn it with the instructor we provide(You have 60 days from the date of hire to obtain a CPR certification.)
· ADA Policies:We have 1 mandatory day of policy training for the year. During this training, we will go over all company policies &amp; procedures for the year.
· ACA Kayaking Certification is required annually for all guides. This certification is provided by ADA to all staff at the start of the summer season (May) for FREE.
How to Apply for Position
For more information, you can call the A Day Away Office.
While we sincerely appreciate all applicants, only those candidates selected will be contacted to set up an interview date &amp; time.
Company DescriptionA Day Away Kayak Tours - Tours and Rental Services 
<h3>Company Description</h3>
A Day Away Kayak Tours - Tours and Rental Services

Kayak Tour Guide

<h3>Job Description</h3>
Job Description
PRIDE WAX is growing!&nbsp; We are&nbsp;seeking a Guest Services Coordinator to become a&nbsp;part of our team!&nbsp;You will accommodate&nbsp;patrons, as well as identify areas of improvement&nbsp;to increase efficiency.
Responsibilities:
<ul>
<li>Register&nbsp;and check in&nbsp;guests</li>
<li>Confirm phone and online reservations</li>
<li>Respond to guest needs, requests, and complaints</li>
<li>Collect&nbsp;payment&nbsp;from departing guests</li>
<li>Communicate pertinent guest information to designated departments</li>
</ul>
​Qualifications:
<ul>
<li>Previous&nbsp;experience in customer service, front desk service, or other related fields</li>
<li>Ability to build rapport with guests</li>
<li>Strong&nbsp;organizational&nbsp;skills</li>
<li>Excellent written and verbal communication skills</li>
<li>Must possess or secure reliable transportation to and from salon</li>
</ul>
Company DescriptionPRIDE WAX is BOOMING in St. Pete! We provide face and body waxing services, facial/vajacial services, and micro-needling! Our location is easily accessible to downtown St. Pete and Tampa! 
<h3>Company Description</h3>
PRIDE WAX is BOOMING in St. Pete! We provide face and body waxing services, facial/vajacial services, and micro-needling! Our location is easily accessible to downtown St. Pete and Tampa!

Guest Services Coordinator

<h3>Job Description</h3>
Job Description
Luxurious Condominium located on the beach
Set schedule / 4 days a week
Monday and Tueday (2:30pm-10:30pm)
Thursday and Saturday (6:30am-2:30pm)
Job Description
<ul>
<li>Monitoring the property from our CCTV system and walking on foot-Total security of the building, its residents and common areas. Locking and unlocking entry points into the property.</li>
<li>Trespassers to be confronted and asked to leave the property.</li>
<li>Keep a written record of the activity going on within the building, duties performed, who is in and out off the property etc.</li>
<li>Greeting residents and guest with a professional and upbeat manor.</li>
<li>Assisting residents and guests with luggage, groceries, delivering packages, or any deliveries.</li>
<li>In charge of calling residents for approval of guest/vendors/contractors.</li>
<li>Assisting residents inside the building, holding elevators and doors for them.</li>
<li>Escorting contractors to residents units.</li>
<li>Dealing with contractors, housekeepers, realtors etc. Must sign in all contractors and workers that are authorized to enter into building.</li>
<li>Maintain a clean and safe work area.</li>
<li>Using a two-way radio for communication with other employees in the building.</li>
<li>Answering phone calls.</li>
<li>Must be alert for any alarms going off.</li>
</ul>

Security/Concierge

<h3>Job Description</h3>
Job Description
Hammer &amp; Nails
A Grooming Shop for Guys
Job Qualifications:
Proficiency in commuication, customer service and sales skills is the required skill set for this position. This position requires a blend of organizational skills with an adept proficiency in people skills.
Candidate must be sales driven, while providing a consistent “white glove experience” to all clients, be outgoing, cheerful, engaging, energetic, resourceful, imaginative, goal oriented and believe in, promote the established culture and mission.
Specifically:
· Able to work a range of hours per week on a flexible schedule, including nights, weekends and holidays. Occasional overtime may be required
· Ability to work in a dynamic and fun shop environment
· Ability to prioritize and multi-task
· Well-developed interpersonal skills to communicate effectively to members, guests, supervisors and staff
· Strong phone skills
· Ability to read, digest and analyze various reports
· Excellent mathematical skills to accurately compute and complete required functions including credit card and cash transactions
· Strong computer knowledge
Experience in the hospitality, salon or cosmetology industry a plus.
Job Duties:
Reporting General Manager and Assistant Manager or Department Lead when GM not present
· Member Concierge’s responsibilities include offering a friendly welcome to all members/guests facilitating a smooth transition between their arrival, service and checkout
· Accomplishing sales goals by leading guests to the membership options that best meet their needs
· Assisting management and staff as needed
Specifically:
Market and Grow the Business:
· Support, assist and at times drive the sales productivity requirements as established by management
· Promote and sell memberships, services and products, including recommending upgrades, additional services and/or retail products which will enhance and improve the member/guest’s image and contribute to the member/guest’s satisfaction and experience
Provide the Exceptional Customer Experience:
· Understand the needs of member/guests; handling and resolving customer service issues to earn trust and maintain loyalty
· Give tours to new guests driving the customer experience
· Communicate to the guest a clear understanding of pricing, memberships and services
· Establish and maintain a positive working relationship with all staff members
· Maintain professional appearance and a positive attitude
Complete Required Administrative Tasks:
· Greet members/guests during check in process
· Promote and sell memberships and retail products
· Set and confirm appointments
· Perform a variety of tasks related to shop operations, including but not limited to: answering phones, stocking shelves and maintaining all systems and technology
· Ensure opening and closing procedures are followed
· Ensure the cleanliness of the shop
· Ensure information in POS system is correct and up to date
· Other duties and assignments as requested
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 15 – 35 per week
Benefits:
<ul>
<li>Employee discount</li>
</ul>
Schedule:
<ul>
<li>10 hour shift</li>
<li>4 hour shift</li>
<li>8 hour shift</li>
<li>Day shift</li>
<li>Evenings as needed</li>
<li>Evening shift</li>
<li>Holidays</li>
<li>Morning shift</li>
<li>Weekends as needed</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>Hospitality: 2 years (Required)</li>
</ul>
Shift availability:
<ul>
<li>Day Shift (Preferred)</li>
<li>Night Shift (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>Naples, FL 34103 (Required)</li>
</ul>
Ability to Relocate:
<ul>
<li>Naples, FL 34103: Relocate before starting work (Required)</li>
</ul>
Work Location: In person
Company DescriptionFull Service Grooming Shop for Guys with a full selection of Cut &amp; Shave and Hand &amp; Foot Services 
<h3>Company Description</h3>
Full Service Grooming Shop for Guys with a full selection of Cut &amp; Shave and Hand &amp; Foot Services

Member Concierge / Host

<h3>Job Description</h3>
Job Description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality and The Alfond Inn, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.&nbsp;Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Starting pay $17 per hour.&nbsp; All employees of the Alfond Inn are subject to a background check.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
<ul>
<li>Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.</li>
<li>Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.</li>
<li>Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.</li>
<li>Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!</li>
<li>Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.</li>
<li>Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team.&nbsp; Additional benefits may be available based on property specific locations!</li>
</ul>
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
<ul>
<li>Greet guests upon arrival and ensure a smooth check-in process.</li>
<li>Provide information about the hotel's amenities, services, and local attractions.</li>
<li>Respond promptly to guest inquiries via phone, email, or in person.</li>
<li>Handle reservations, cancellations, and modifications accurately and efficiently.</li>
<li>Process payments and maintain accurate records of guest transactions.</li>
<li>Address guest concerns and resolve issues promptly to ensure satisfaction.</li>
<li>Coordinate with other departments to fulfill guest requests and preferences.</li>
<li>Maintain a clean and organized front desk area.</li>
<li>Assist with luggage handling and transportation arrangements as needed.</li>
<li>Uphold company policies and procedures to ensure the safety and security of guests and their belongings.</li>
<li>Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.</li>
<li>Provide exceptional customer service to enhance the overall guest experience.</li>
<li>Keep abreast of developments in the hospitality industry and participate in training programs as required.</li>
</ul>
Skills Required
<ul>
<li>Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.</li>
</ul>
Experience / Education&nbsp;&nbsp;&nbsp;&nbsp;
<ul>
<li>Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.</li>
</ul>
Physical Demands
<ul>
<li>This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.</li>
</ul>
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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