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<h3>Job Description</h3>
Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness:&nbsp; prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleThe Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. Responsibilities:
<ul>
<li>Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible</li>
<li>Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information</li>
<li>Accurately respond to guest requests, making recommendations based on local knowledge and property practices</li>
<li>Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.</li>
<li>Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed</li>
<li>Craft and serve a variety of beverages, including drip coffee, espresso drinks, tea, and specialty options to enhance the welcome experience for residents, future residents, and hotel guests, creating a warm and inviting environment.</li>
<li>Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities</li>
<li>Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor</li>
<li>Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours</li>
<li>Handle check-out, cash management, and adheres to cashiering and credit policies</li>
<li>Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors</li>
<li>Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.</li>
<li>Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately</li>
<li>Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs</li>
<li>The ideal candidate should&nbsp; have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).</li>
</ul>
Ideal Background:
<ul>
<li>High school diploma or equivalent; college or relevant experience is a plus</li>
<li>Residential Services or Hospitality experience in a luxury environment preferred</li>
<li>Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred</li>
<li>Computer literacy with the ability to use a variety of software’s</li>
<li>Strong attention to detail, problem-solving skills organizational abilities and attention to detail</li>
<li>Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment</li>
</ul>
Benefits• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)• Paid time off and 13 paid holidays• 401(k) retirement plan• Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits&nbsp;• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Flow Experience Agent (Concierge)

<h3>Job Description</h3>
Job Description 
The Weekend Part-Time Concierge provides exceptional customer service to residents, guests, and visitors by serving as the first point of contact. This role is responsible for creating a welcoming environment, assisting with requests, monitoring building access, and ensuring a high level of professionalism and security throughout the weekend. 
 Key Responsibilities: 
<ul>
<li>
Greet residents, guests, and visitors in a friendly and professional manner 
</li>
<li>
Manage building access by monitoring entry points and verifying guest access 
</li>
<li>
Answer phone calls, emails, and inquiries promptly and courteously 
</li>
<li>
Assist residents with packages, deliveries, reservations, and general requests 
</li>
<li>
Coordinate with building management, security, and maintenance as needed 
</li>
<li>
Maintain a clean, organized, and professional front desk/concierge area 
</li>
<li>
Enforce building policies and procedures politely and consistently 
</li>
<li>
Log incidents, deliveries, and visitor activity accurately 
</li>
<li>
Respond appropriately to emergencies or unusual situations and report as required 
</li>
</ul>
 Pay Rate: $18-$22DOE Part-Time Weekends Sat &amp; Sun 7am-3pm 16 hours PLEASE DO NOT APPLY FOR THIS POSITION IF YOU LIVE MORE THAN 30 MINUTES FROM THE WEST PALM BEACH AREA.

Weekend P/T Concierge

<h3>Job Description</h3>
Job Description
The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.
We are looking for a PART TIME Concierge to join our amazing team! -Weekend Schedule
Responsibilities:
<ul>
<li>Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff. </li>
<li>Has a solid understanding of ‘who’ the customer is and provides a level of service that is positive and rememberable. </li>
<li>Understands the customer’s needs, requests and / or concerns and assists in providing them with personalized solutions. </li>
<li>Answers the phone within 3 rings; determine the nature of the call to either relay information or route the call as appropriate. </li>
<li>Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner. </li>
<li>Coordinates services for residents and their families (especially out of town guests), this would include but not be limited to the following: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory </li>
<li>Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community. </li>
<li>Answers questions and directs appropriately to nearby community resources. </li>
<li>Coordinates the community’s transportation schedule. This would mean to monitor the sign-up sheet for all requests, ensuring there are no conflicts for the chauffer. Provide written confirmation to all parties to ensure a smooth and pleasant experience. </li>
<li>Serves as a liaison between the culinary department and guest meal reservations. Provide written confirmation on the reservation to all parties to ensure a smooth and pleasant experience. </li>
<li>Make reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year. </li>
<li>Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign-in and sign-out logs. </li>
<li>Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations. </li>
<li>Receive and sort incoming mail. Deliver mail as appropriate. </li>
<li>Receive and log all packages that arrive at the community. </li>
<li>May perform other duties as assigned.</li>
</ul>
Requirements
<ul>
<li>Experience as a Concierge, or experience in a customer service role is preferred. </li>
<li>One (1) to two (2) years of working with seniors preferred. </li>
<li>Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving. </li>
<li>Ability to communicate verbally, in writing, and through pictures when necessary.</li>
<li>Able to exude confidence and patience with all interactions. </li>
<li>Ability to manage time efficiently.</li>
<li>Able to operate standard office equipment.</li>
<li>Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email. </li>
<li>The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.</li>
<li>Able to think creatively and independently to meet worthwhile objectives.</li>
<li>Able to be innovative to create and generate solutions.</li>
<li>Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics. </li>
<li>Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.</li>
<li>Able to relate to routine operations in a manner that is consistent with existing solutions to problems. </li>
<li>Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results. </li>
<li>Expected to be punctual, neat, clean, and professional in appearance. </li>
<li>Ability to work varied schedules to include weekends, evenings, and holidays. </li>
</ul>
Benefits
We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Concierge

<h3>Job Description</h3>
Job DescriptionJob Description:
Job Title: Front Desk Administration
Travel Required: Yes, regional travel as needed
Position Type: Full Time 
Job Description: To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office's setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.
Role and Responsibilities
Administrative
<ul>
<li>Greets all patients in a professional, friendly manner</li>
<li>Answers phones within a maximum of 3 rings; schedule appointments</li>
<li>Verifies and scans insurance cards and driver's license</li>
<li>Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion</li>
<li>Reviews patient benefits and eligibility at check-in and check-out</li>
<li>Enters accurate patient demographic and financial information</li>
<li>Runs insurance eligibility to ensure active and if a referral/auth is needed</li>
<li>Obtains referrals/authorizations if required by insurance prior to the patient being seen</li>
<li>Collects appropriate payments and balances owed by patients</li>
<li>Enters charges and payments into billing system</li>
<li>Scans encounters/clinical/op-notes into the system</li>
<li>Schedules follow up appointments</li>
<li>Works no show, cancellation and recall reports</li>
<li>Ensures full utilization of the Provider's schedules</li>
<li>Balances out end of day business (cash/check/cc) with encounter forms</li>
<li>Generates daily batch reconciliation to be reviewed by Manager/Accounting</li>
<li>Serves as back-up for check-in and check out</li>
<li>Ensures a neat/tidy waiting room</li>
</ul>
Professional
<ul>
<li>Demonstrates initiative and responsibility</li>
<li>Able to perform repetitive tasks without loss of focus</li>
<li>Adheres to ethical principles</li>
<li>Time Management</li>
<li>Adapts to change</li>
<li>Attends all team meetings and mandatory in-service training/education</li>
<li>Basic computer skills/ Type minimum 45wpm</li>
</ul>
Communication
<ul>
<li>Recognizes and respects cultural diversity</li>
<li>Adapts communication to individual's ability to understand</li>
<li>Uses professional, pleasant telephone etiquette</li>
<li>Uses medical terminology appropriately</li>
<li>Treats all patients and co-workers with compassion, empathy, and mutual respect</li>
<li>Projects a professional manner and image</li>
<li>Consistent attendance and punctuality/ Adherence to time clock procedures</li>
</ul>
Legal
<ul>
<li>Maintains confidentiality and documents accurately</li>
<li>Uses appropriate guidelines for releasing patient information</li>
<li>Practices within the scope of education, training and personal capabilities</li>
<li>Conducts self in accordance with Suncoast's Employee Handbook.</li>
<li>Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA</li>
</ul>
Core Competencies
<ul>
<li>Efficiency</li>
<li>Attention to details</li>
<li>Organized</li>
<li>Punctual</li>
<li>Takes initiative, proactive</li>
<li>Team Player</li>
<li>Honesty/Integrity</li>
<li>Flexible</li>
<li>Calm under pressure</li>
<li>"A Doer", persistence</li>
<li>Problem solver, Strategic thinking, Creativity</li>
<li>Analytical skills</li>
<li>Clear and concise communication/Listening skills</li>
<li>Quick Learner, Intelligence</li>
<li>Follow through on commitments</li>
<li>Enthusiastic, Friendly, Positive attitude</li>
<li>Openness to advice and constructive criticism</li>
<li>Strong work ethic</li>
</ul>
Physical Demands
<ul>
<li>Prolonged Sitting/Standing/Walking</li>
<li>Occasional travel</li>
<li>Multitasking</li>
<li>Repetitive head, neck, hands wrists and arm motion/rotation</li>
<li>Extensive reading, writing, typing required</li>
<li>Lifting to 25lbs</li>
<li>Frequent use of office administrative equipment</li>
</ul>
Qualifications and Education Requirements:
High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.
This is the compensation range for this position.
Compensation Range$16—$19.25 USD

Front Administration

<h3>Job Description</h3>
Job Description
<ul>
<li>Responsible for receiving visitors by greeting them in person or on the telephone</li>
<li>Offers beverage to guests where necessary</li>
<li>Schedules appointments for customers</li>
<li>Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams</li>
<li>Contributes to team effort when required</li>
<li>Operates telephone answers and transfers calls to appropriate units</li>
<li>Takes messages and communicates them to appropriate enquirers</li>
<li>Handles outgoing mails; sorts and distributes incoming mails</li>
<li>Responsible for filing </li>
<li>Drafts, reviews, and proofreads office documents</li>
<li>Responsible for basic data entry as assigned</li>
<li>Maintains and stocks basic office supplies</li>
<li>Responsible for operating and maintaining office machines, including printers, copiers, and fax</li>
<li>Ensures compliance with company rules and regulations in the reception area.</li>
</ul>

Front Desk Reception

<h3>Job Description</h3>
Job Description
Patient Etiquette- good interpersonal skills
1-2 Years experience on a Dental Office
Familiar with Insurance Billing and Dental Codes (Eager to learn)
Must speak English (Bilingual preferred, Spanish preferred)

Dental Front Desk Receptionist

<h3>Job Description</h3>
Job Description
A GREAT CAREER starts with a GREAT COMPANY!
Apply to join our team of servant leaders today!
<ul>
<li>THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.</li>
</ul>
<ul>
<li>We’ve achieved GREAT PLACE TO WORK status EIGHT YEARS IN A ROW. </li>
</ul>
<ul>
<li>CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!</li>
</ul>
<ul>
<li>Faith Driven and Mission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.</li>
</ul>
<ul>
<li>Full Benefits Package &amp; On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!</li>
</ul>
PICTURE YOURSELF… 
Watercrest Winter Park is looking for a concierge to join their team! The Concierge is the initial point of contact for potential residents, families, vendors and the community either in person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; and notifies team members of visitor arrival and maintains security and telecommunications systems within the community. Apply today!
ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Maintains a professional personal presentation</li>
<li>Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries</li>
<li>Answers the phone within 3 rings; determine natural of call to either relay information or route call as appropriate</li>
<li>Takes detailed messages with name, date, time and return phone number</li>
<li>Ensures team members receive their phone messages promptly</li>
<li>Maintains knowledge of who is available to receive an inquiry or host a tour</li>
<li>Maintains security by following procedures, monitoring log books to include visitor sign in and sign out</li>
<li>Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations</li>
<li>Receive and sort mail for Leadership Team</li>
<li>Maintain yearly transportation book for resident’s doctor appointments as necessary</li>
<li>Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times</li>
<li>Report all accidents and incidents as soon as possible to your supervisor, no matter how minor</li>
<li>Maintain the confidentiality of residents’ personal care information</li>
<li>Honor the residents’ personal and property rights</li>
<li>Must be in company uniform and resident ready at all times</li>
</ul>
KNOWLEDGE, SKILLS AND ABILITIES:
<ul>
<li>Knowledge of computers and relevant software applications to include Microsoft Office and Outlook</li>
<li>Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts</li>
<li>Able to make independent decisions</li>
<li>Must be able to communicate in a warm, friendly and caring manner</li>
<li>Must possess a passion to work with and around senior citizens</li>
<li>Knowledge of administrative and clerical procedures</li>
<li>Knowledge of customer service principles and practices</li>
</ul>
EDUCATION REQUIREMENTS:
<ul>
<li>High School Diploma or GED</li>
</ul>
EXPERIENCE REQUIREMENTS:
<ul>
<li>Two (2) years’ Concierge/Front Desk Receptionist experience in a customer service-oriented industry</li>
</ul>
PHYSICAL REQUIREMENTS:
<ul>
<li>The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:</li>
<li>Able to sit 75% of the day</li>
<li>Able to concentrate with frequent interruptions</li>
<li>Able to work under stress and in emergency situations</li>
<li>Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing and grasping</li>
<li>Able to talk and hear effectively in order to convey messages, instructions and information to residents and team members</li>
<li>Occasionally lift/carry up to 50 pounds</li>
</ul>
OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:
<ul>
<li>Work in all areas of the community</li>
<li>Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions</li>
<li>Required to use personal protective equipment and supplies to prevent burns, falls, and infection and follow safety policies and procedures</li>
<li>Requirements for personal protective equipment includes infection control kit, rubber gloves and non-slip shoes</li>
<li>Subject to infectious diseases, substances and odors</li>
<li>Follow Safety Policy &amp; Procedure</li>
</ul>

Concierge- Full Time

<h3>Job Description</h3>
Job Description 
Luxury Senior Living Communities
 In Kendall, Coral Gables, Homestead &amp; Weston
Is looking for
Assistant to the Director 
of
Activities &amp; Entertainment
for its
Palace Nursing Home &amp; Rehab Center
 11215 SW 84th Street Miami, FL 33173
Joint Commission Accredited, 2015
 
The #1 Priority of this position is…
To assist the Activities &amp; Entertainment Director in executing the residents’ activity program, lead group activities and visit residents to complete their Activity Profile. 
Essential Duties &amp; Responsibilities
<ul>
<li>Assist the Director in decorating the building for all parties, holidays and special events.</li>
<li>Follow the daily activities schedule and carry-out the assigned planned activities and events.</li>
<li>Maintain an ongoing inventory of departmental supplies and equipment.</li>
<li>General housekeeping duties in activity areas and supply closets.</li>
<li>Be aware of conditions that may interfere with the safety and well-being of residents while in activities.</li>
<li>Assist the Director by interviewing residents based on their activities profile and input the information into the CRM.</li>
</ul>
Qualifications
<ul>
<li>Experience in recreation setting preferred.</li>
<li>Experience in party planning and carrying out social and recreational programs.</li>
<li>Must be creative and have appropriate input in creating new activities for the program.</li>
<li>Performance experience is preferred, such as singing or dancing.</li>
<li>Must have a high school degree or equivalent.</li>
<li>Must have excellent communication skills, both verbal and written in English. Spanish preferred.</li>
<li>Must have basic knowledge of a variety of activities and exhibit the ability to give instructions to others.</li>
</ul>
The Ideal Candidate
<ul>
<li>Responsible, always on time, resourceful, very accurate and detail-oriented.</li>
<li>Flexible as to work schedule. Must be available to work on weekends, holidays and in emergency situations.</li>
<li>Must be able to work under pressure and multi-task. </li>
<li>Self-motivated with a strong work ethic and the ability to work independently AND as a team member.</li>
<li>Exhibit an enthusiastic and friendly personality that has aptitude for working with a variety of people.</li>
<li>Must be comfortable with working with older individuals and be able to motivate them in participating in the programs.</li>
</ul>
 #ZR
 Company DescriptionSince 1980, The Palace Group has set the standard for Senior Living... Welcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us. We founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing &amp; Rehabilitation, Home Health Services, Luxury Living for those 55 &amp; Over, and a Continuing Care Retirement Community. Even with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents &amp; families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences. Helen &amp; Jacob Shaham Founders &amp; Owners 
<h3>Company Description</h3>
Since 1980, The Palace Group has set the standard for Senior Living...\r\nWelcome to The Palace Group of Senior Living Communities. We invite you to visit our beautiful communities in South Florida, and to meet our residents and staff. You'll understand why thousands of families have entrusted the care of their older family members to us.\r\n\r\nWe founded The Palace Group in 1980 as a 21-bed ALF and have grown to multiple, nationally-renowned and award-winning communities and services, serving over 1,500 residents and 1,100 employees. The Palace offers a choice of care levels including Independent Living, Catered Living, Assisted Living, Nursing &amp; Rehabilitation, Home Health Services, Luxury Living for those 55 &amp; Over, and a Continuing Care Retirement Community.\r\n\r\nEven with our growth and success, The Palace Group remains a privately-owned "labor of love." Along with our sons Zack and Haim, we all live nearby; we frequently dine on-site; we know our residents &amp; families. Our hands-on approach means there's no "corporate red tape" that gets in the way of delivering exceptional service, care and memorable experiences.\r\n\r\nHelen &amp; Jacob Shaham\r\nFounders &amp; Owners

Activities Assistant

<h3>Job Description</h3>
Job Description
Customer Service Oriented People, looking for full and part time work. Candidates should be people oriented, have&nbsp;good communication skills, able to adapt and work in a changing environment. Strong customer service skills are needed as well ability to be handle sales
Company DescriptionThis position is from a front desk concierge at a Hotel. 
<h3>Company Description</h3>
This position is from a front desk concierge at a Hotel.

Front Desk Concierge

<h3>Job Description</h3>
Job Description
The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands, is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.
This is an on-site position at our Seaside office, located at 4770 Estero Blvd, Ft. Myers Beach, FL 33931
Essential Responsibilities:
<ul>
<li>Maintain professional relationships with owners, guests, and vendors.</li>
<li>Review, update, and manage property notes and folios.</li>
<li>Resolve owners and guest-related issues.</li>
<li>Coordinate and prioritize maintenance requests.</li>
<li>Create, close, and modify work orders and property blocks.</li>
<li>Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.</li>
<li>Create, modify, and cancel reservations.</li>
<li>Process payments, adjust payment schedules, and code auto-payment exclusions.</li>
<li>Revise reservation folios and property details in the reservation management system.</li>
<li>Change rental rates and add fees.</li>
<li>Adjust pricing and discount codes.</li>
<li>Update reservation folios and property details in the reservation management system.</li>
<li>Quote reservation pricing using internal systems and property details.</li>
<li>Create account records by effectively communicating with owners and guests via the reservation management system.</li>
<li>Run reservation and maintenance reports and monitor various system alerts daily.</li>
<li>Stay abreast of the conditions and needs of each property.</li>
<li>Troubleshoot customer service and maintenance issues.</li>
</ul>
Distinctive Beach Rentals is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.
Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Qualifications:
<ul>
<li>Proficiency with document management, databases, and spreadsheets.</li>
<li>Working knowledge of Microsoft applications.</li>
<li>Strong organizational skills with the ability to multitask and problem-solve.</li>
<li>Excellent communication skills.</li>
<li>Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.</li>
<li>Must be eligible to work in the United States and pass a background screening.</li>
<li>Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.</li>
</ul>
Physical/Mental/Environmental Demands:
<ul>
<li>Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li>
<li>Organize, multitask, and problem-solve.</li>
<li>Combination of indoor and outdoor workspaces.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary.</li>
<li>Comprehensive medical, dental, and vision insurance.</li>
<li>401(k) retirement plan with company match.</li>
<li>Paid time off and holidays.</li>
<li>Employee discounts on vacation rentals.</li>
<li>Professional development opportunities.</li>
</ul>
Salary Description: $17.00 - $18.50 per hour
Apply now and become a vital part of Distinctive Beach Rentals, where your career is more than just a job - it's an adventure!

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