<h3>Job Description</h3>
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
 
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
 
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! 
 
Benefits
<ul>
<li>On-Demand Pay </li>
<li>Medical, Dental and Vision insurance (full time employees only)</li>
<li>Employee perks and discount program</li>
<li>Free Black Card Membership</li>
<li>401(K) Plan Savings plan</li>
</ul>
As the Front Desk Associate you will:
<ul>
<li>Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).</li>
</ul>
Requirements:
What you bring to the table:
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency </li>
<li>Ability to lift up to 50 pounds</li>
<li>Ability to walk and stand for prolonged periods of time</li>
<li>Ability to continuously talk in person or on the phone during shift</li>
<li>Will occasionally encounter cleaning chemicals during shift</li>
</ul>
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Front Desk

<h3>Job Description</h3>
Additional Information Job Number25192917 Job CategoryRooms &amp; Guest Services Operations LocationThe Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States, 34108VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management 
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
 &nbsp;
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
 &nbsp; Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. &nbsp; Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. &nbsp; In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Overnight Bellperson

<h3>Job Description</h3>
Job Description
The Front Desk Attendant is responsible for providing exceptional customer service by greeting and assisting residents, guests, and vendors entering the property. This position helps maintain a welcoming and orderly environment while supporting the enforcement of building policies as directed by management and the Association. 
 
Responsibilities 
<ul>
<li>Greet all individuals entering the building in a courteous and professional manner. </li>
<li>Provide directions and general assistance to residents, guests, and vendors. </li>
<li>Log vendors and guests in and out for record-keeping purposes only (e.g., name, company, purpose of visit, time of entry/exit). </li>
<li>Check identification of vendors and visitors based on pre-approved lists. </li>
<li>Notify residents of guest arrivals or deliveries as appropriate. </li>
<li>Serve as a liaison between residents and management by forwarding concerns, requests, or feedback. </li>
<li>Answer incoming calls professionally and take accurate, detailed messages. </li>
<li>Address routine questions and concerns from residents, escalating issues to management as necessary. </li>
<li>Provide administrative support to the Management team as assigned. </li>
<li>Maintain knowledge of the local area and community to better assist residents and guests. </li>
</ul>
 WEEKEND ONLY!! Part-Time Sat&amp;Sun 4pm-12am Pay rate: Up to $19 DOE PLEASE DO NOT APPLY FOR THIS POSITION IF YOU LIVE MORE THAN 30 MINUTES FROM THE BOCA RATON AREA!

EXP Weekend P/T Front Desk

<h3>Job Description</h3>
Job Description
oin our team and keep our hotel safe, comfortable, and in top condition!
💼 Wages &amp; Benefits:
We value your skills and dedication — and reward you accordingly:
<ul>
<li>
🏥 Medical, Dental &amp; Vision Insurance
</li>
<li>
&amp;#x1F4B0; 401(K) with Company Match
</li>
<li>
🌴 Paid Time Off
</li>
<li>
✈️ Hilton Team Member Travel Discounts
</li>
<li>
Supportive and professional work environment
</li>
</ul>
&amp;#x1F6E0;️ Your Role:
As our Maintenance Engineer, you’ll be the go-to expert for keeping our property in excellent working order. From carpentry and plumbing to electrical and HVAC repairs, your expertise ensures guests enjoy a safe, comfortable stay and that our operations run without a hitch.
🔑 What You’ll Do:
<ul>
<li>
Inspect, troubleshoot, and repair equipment and hotel facilities — including HVAC systems, plumbing, electrical, and carpentry work
</li>
<li>
Perform preventive maintenance to extend the life of hotel equipment and avoid costly downtime
</li>
<li>
Respond quickly and professionally to maintenance requests from guests and staff, solving issues like clogged drains, faulty lights, and equipment malfunctions
</li>
<li>
Assist with routine repairs including furniture, fixtures, doors, and more
</li>
<li>
Maintain detailed logs and records of work performed
</li>
<li>
Support safety programs by identifying hazards and following fire and emergency procedures
</li>
<li>
Keep tools and work areas organized and clean
</li>
<li>
Participate in on-call rotation for emergency repairs (compensated with minimum 2-hour pay if called in)
</li>
<li>
Assist with special projects to enhance hotel operations and guest experience
</li>
</ul>
🎯 What We’re Looking For:
<ul>
<li>
Hands-on experience (1+ years) in HVAC, refrigeration, and heating systems maintenance
</li>
<li>
Proven skills in carpentry, plumbing, electrical, and mechanical repairs (2+ years preferred)
</li>
<li>
Ability to work independently with minimal supervision
</li>
<li>
Strong commitment to safety and quality workmanship
</li>
<li>
Effective communication skills to coordinate with hotel staff and interact professionally with guests
</li>
<li>
High school diploma or equivalent preferred; technical training a plus
</li>
<li>
Physically capable of performing labor-intensive tasks both indoors and outdoors (up to 25% outside work)
</li>
</ul>
&amp;#x1F31F; Why Work Here?
You’ll join a dedicated team that values your skills and supports your growth. Help us create a clean, safe, and comfortable environment where guests want to return again and again!
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Hotel Maintenance Engineer/ Houseman

<h3>Job Description</h3>
Job Description
Start a meaningful career as an Activities Assistant with St. Mark Village! &nbsp; Make a difference in someone's life every day.&nbsp; Join St. Mark Village and start your path to a fulfilling career in a compassionate, purpose-driven community. Be part of our award-winning team where every day brings the chance to make a meaningful difference.&nbsp;
Why Join Us?&nbsp;
<ul>
<li>Culture of compassion: Help us make a positive impact on every life we touch&nbsp;</li>
<li>Competitive Pay: $15&nbsp;– $18/hour + credit given for experience&nbsp;</li>
<li>Schedule:&nbsp;Full-time rotating schedule(9:00 am - 5:00 pm):&nbsp;
<ul>
<li>Week One: Sun, Tue, Wed, Thurs, Fri</li>
<li>Week Two:Mon, Tue, Wed, Thurs, Sat</li>
</ul>
</li>
<li>Investing in You: Enjoy a comprehensive, quality benefits package&nbsp;</li>
<li>Supportive Team: We value our team members just as much as the people we serve&nbsp;</li>
<li>Quick Hiring: Apply today and hear back within 48 hours&nbsp;</li>
</ul>
What You'll Do:&nbsp;
<ul>
<li>Plan, organize, and facilitate daily resident activities, including maintaining an activity calendar, coordinating internal and external events, and encouraging resident participation.</li>
<li>Engage with residents individually, including meeting new residents, understanding their interests, coordinating the Welcome Ambassador Program, and assisting with grievances when requested.</li>
<li>Perform administrative tasks such as tracking attendance, submitting supply requests, posting meeting minutes, distributing/collecting mail, and setting quarterly recreational goals.</li>
<li>Ensure safety, compliance, and confidentiality by following all policies on safety, infection control, privacy, and mandatory reporting of potential abuse.</li>
<li>Collaborate with staff and leadership, including working with the Assisted Living Administrator, nursing staff, and Resident Association to support community operations and resident wellbeing.</li>
</ul>
What you will need: &nbsp;
<ul>
<li>Minimum of 1&nbsp;year&nbsp;of senior living experience in a related field (preferred).</li>
<li>Must be 18&nbsp;years of age or older&nbsp;(required).</li>
<li>Must be able to communicate effectively with residents and families.</li>
<li>Passion for connecting with others!</li>
<li>Applicants for this position must be able to produce a negative drug test.&nbsp;</li>
</ul>
Benefits for Qualified Employees:
<ul>
<li>Medical</li>
<li>Dental&nbsp;</li>
<li>Vision&nbsp;</li>
<li>HSA&nbsp;</li>
<li>Short and Long-term Disability&nbsp;</li>
<li>Voluntary Life &amp; AD&amp;D Insurance&nbsp;</li>
<li>Employee Assistance Program&nbsp;</li>
</ul>
To apply, please complete the required questionnaire. We accept applications on a rolling basis.
We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.
Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.
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Full-Time Activities Assistant

<h3>Job Description</h3>
Job DescriptionStart a meaningful career as a Part-Time Activities Assistant with St. Mark Village.&nbsp; &nbsp; Make a difference in someone's life every day.&nbsp; Join St. Mark Village and start your path to a fulfilling career in a compassionate, purpose-driven community. Be part of our award-winning team where every day brings the chance to make a meaningful difference.&nbsp; Why Join Us?&nbsp;
<ul>
<li>Culture of compassion: Help us make a positive impact on every life we touch&nbsp;</li>
<li>Competitive Pay: $15 – $18/hour + credit given for experience&nbsp;</li>
<li>Schedule: Part-Time Days - Monday, Friday, and every other weekend.</li>
<li>Investing in You: Enjoy a comprehensive, quality benefits package&nbsp;</li>
<li>Supportive Team: We value our team members just as much as the people we serve&nbsp;</li>
<li>Quick Hiring: Apply today and hear back within 48 hours&nbsp;</li>
</ul>
What You'll Do:&nbsp;
<ul>
<li>Plan, organize, and facilitate daily resident activities, including maintaining an activity calendar, coordinating internal and external events, and encouraging resident participation.</li>
<li>Engage with residents individually, including meeting new residents, understanding their interests, coordinating the Welcome Ambassador Program, and assisting with grievances when requested.</li>
<li>Perform administrative tasks such as tracking attendance, submitting supply requests, posting meeting minutes, distributing/collecting mail, and setting quarterly recreational goals.</li>
<li>Ensure safety, compliance, and confidentiality by following all policies on safety, infection control, privacy, and mandatory reporting of potential abuse.</li>
<li>Collaborate with staff and leadership, including working with the Assisted Living Administrator, nursing staff, and Resident Association to support community operations and resident wellbeing.</li>
</ul>
What You'll Need:&nbsp;
<ul>
<li>Minimum of 1&nbsp;year&nbsp;of senior living experience in a related field (preferred).</li>
<li>Must be 18&nbsp;years of age or older&nbsp;(required).</li>
<li>Passion for connecting with others!</li>
<li>Applicants for this position must be able to produce a negative drug test.&nbsp;</li>
</ul>
Benefits Available to You:&nbsp;
<ul>
<li>Medical&nbsp;</li>
<li>Dental&nbsp;</li>
<li>Vision&nbsp;</li>
<li>HSA&nbsp;</li>
<li>Short and Long-term Disability&nbsp;</li>
<li>Voluntary Life &amp; AD&amp;D Insurance&nbsp;</li>
<li>Employee Assistance Program&nbsp;</li>
</ul>
To apply, please complete the required questionnaire. We accept applications on a rolling basis.
We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.
Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.
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Part-Time Activities Assistant

<h3>Job Description</h3>
Job Description
Hampton Inn Miami Coconut Grove Hotel is seeking a fun, detail oriented, dedicated individual to join our team as a Room Attendant. You will play a critical role in maintaining the highest standards of cleanliness and presentation in our guest rooms creating exceptional guest experiences while enjoying a competitive salary in a fun, team-oriented environment. If you take pride in ensuring a clean and inviting atmosphere for guests, we would love to hear from you! 
About Us 
At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 
PASSIONATE – Passionate with the spirit to serve. 
EXCELLENCE – Committed to excellence that inspires results. 
ADAPTABLE – Adjust, adapt, and overcome. 
COMMUNITY – Creators of a collaborative community invested in growth. 
HUMBLE – Humble, trustworthy, and transparent. 
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. 
WHAT YOU’LL DO 
Create Clean, Fresh Spaces: Transform our guest rooms into inviting accommodations ensuring impeccable cleanliness and attention to detail. 
Create Comfort: Prepare beds by changing linens and remaking them with care ensuring guests experience a welcoming and cozy atmosphere during their stay. 
Provide Service Excellence: Anticipate guests needs by replenishing amenities and respond to guest requests with a sense of urgency. 
Create Immaculate Bathrooms: Polish and refresh showers, tubs, sinks, and bathroom amenities to ensure a pristine and rejuvenating experience. 
Ensure Guest Safety and Well Being: Inspect rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance. 
WHY Hampton Inn Miami Coconut Grove Hotel
Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. 
Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! 
Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career! 
Medical benefits coverage. 
Paid vacation time. 
401k Retirement Plan. 
SKILLS EDUCATION AND EXPERIENCE 
Experience in a Room Attendant role in a hotel or similar environment preferred. 
Must have attention to detail with the ability to be thorough in your work. 
Must be able to work independently while maintaining timelines. 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Must be able to stand for prolonged periods of time. 
Must be able to lift up to 50 pounds. 
Must be able to navigate various departments of the organization’s physical premises. 
AFFIRMATIVE ACTION/EEO STATEMENT: 
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 
ADDITIONAL INFORMATION: 
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. 
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Room Attendant

<h3>Job Description</h3>
Job Description
Please come join the as a Front Desk Guest Services Agent at the recently opened Renaissance Daytona Beach Oceanfront Hotel in Daytona Beach, Florida. We are looking for an experienced front desk agent. Previous hotel experience is required, previous Marriott experience very helpful. Local candidates only, non-smoking position.
 BASIC FUNCTION To attain the highest level of service to all hotel guests. SCOPE Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies. DUTIES AND RESPONSIBILITIES 
 Sell rooms so as to maximize the average daily rate and occupancy. Check in and out guests in an efficient and friendly manner. Maintain cash bank in order to receive payment and make change. Assist with reservations during each shift as needed. Know all Front Desk policies and procedures, including 100% guest satisfaction. Be knowledgeable of all hotel outlets and hours of operation. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed. Record and process all wake-up calls, and follow up with supervisor for any opportunities. Ensure all messages and mail is received by the guests. Perform bucket check daily Monitor credit card high balances and obtain authorization for high balances. Monitor cash paying guests and maintain credit balances. Honor special room requests requiring pre-blocking. Knowledge of OPERA PMS (computer program for front desk procedures) a definite plus. Be polite courteous, and helpful to all guests. Use response log to ensure all requests are being met. Maintain all reports needed in event of the computer going down. Know room status at all times. . Prepare for group arrivals and departures. Perform daily end of shift deposits and correct "drop" procedures. Adhere to safety and emergency policies and procedures. Perform any reasonable request as assigned or directed by management.

FRONT DESK GUEST SVC AGENT

<h3>Job Description</h3>
Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness:&nbsp; prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleAs Head of Hotel Operations you will lead all aspects of operations across our properties — from launch and setup, to day-to-day management, to continuous optimization. You will build and implement operational frameworks, embed Flow’s values into every guest touchpoint, drive revenue performance, and shape a culture of hospitality that creates genuine connection and belonging. You will work closely with leadership, real estate/development, marketing, and finance teams to ensure operational excellence, scalable growth, guest satisfaction, and profitability. Responsibilities
<ul>
<li>Launch &amp; Operational Setup</li>
</ul>
<ul>
<li>Build and implement operational frameworks, SOPs, staffing plans, and service standards for new and existing properties.&nbsp;</li>
<li>Establish all systems and workflows for front desk, housekeeping, maintenance, guest services, and shared spaces.</li>
<li>Design and maintain guest experience standards that reflect Flow’s values of belonging, wellbeing, connection, and compassionate service.</li>
</ul>
 
<ul>
<li>Daily Operations &amp; Performance Management</li>
</ul>
<ul>
<li>Oversee end-to-end operations across all properties to ensure efficiency, consistency, and high service quality.</li>
<li>Monitor and manage core KPIs including occupancy, revenue per room, guest satisfaction, and operating costs.</li>
<li>Identify opportunities to streamline processes, reduce friction, and enhance operational scalability.</li>
</ul>
 
<ul>
<li>Revenue Optimization &amp; Business Growth</li>
<li>Drive revenue performance across properties through pricing, occupancy management, upsells, ancillary services, and guest retention strategies.</li>
<li>Evaluate and introduce new revenue opportunities aligned with the Flow mission.</li>
</ul>
 
<ul>
<li>Team Leadership &amp; Culture Building</li>
<li>Lead, mentor, and develop a high-performing operations team&nbsp;</li>
<li>Foster a collaborative, empowered, and accountable environment with continuous learning and feedback.</li>
</ul>
 
<ul>
<li>Compliance, Quality &amp; Supplier Oversight</li>
<li>Ensure properties meet all local regulations, licensing requirements, safety standards, and risk management protocols.</li>
<li>Oversee quality assurance for cleanliness, maintenance, guest safety, and service reliability.</li>
<li>Manage relationships with suppliers, contractors, and vendors to meet quality and cost standards.</li>
</ul>
 
<ul>
<li>Reporting &amp; Continuous Improvement</li>
<li>Provide regular reporting on operational performance, financial metrics, guest insights, and team performance to leadership.</li>
<li>Use data, feedback, and industry best practices to drive continuous improvement across all operations.</li>
<li>Develop scalable playbooks and operational models to support growth into new markets and property types.</li>
</ul>
Ideal Background
<ul>
<li>8+ years of senior leadership experience in hotel/property/hospitality operations — ideally in boutique hotels, lifestyle hotels, extended-stay, or multi-property operations.</li>
<li>Demonstrable track record of launching new hotel properties, building operational processes and SOPs, and scaling operations successfully.</li>
<li>Strong commercial acumen — experience managing P&amp;L, optimizing revenue, controlling costs, and driving profitability in hospitality businesses.</li>
<li>Passion for hospitality, guest experience, community-building, and brand-driven service.</li>
<li>Excellent leadership, team-building, communication, and people management skills.</li>
<li>Ability to build structure from ambiguity: thrive in a start-up, fast-paced, evolving environment; comfortable with building from the ground up.</li>
<li>Strong problem-solving skills, operational discipline, attention to detail, and a hands-on mindset.</li>
<li>Alignment with Flow’s values: someone who believes in creating more than a stay — building belonging, well-being, and connection.</li>
</ul>
Benefits• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)• Paid time off and 13 paid holidays• 401(k) retirement plan• Healthcare and Dependent Care Flexible Spending Accounts (FSAs) • Access to HSA-compatible plans • Pre-tax commuter benefits&nbsp;• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Head of Hotel Operations

<h3>Job Description</h3>
Job Description
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents &amp; Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. 
Essential Functions and Responsibilities
<ul>
<li>Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods</li>
<li>Assists Front Desk Agents in satisfying guest requests and resolving guest complaints</li>
<li>Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands</li>
<li>Prints occupancy, arrivals departures, and back-up reports on a timely basis</li>
<li>Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided</li>
<li>Block relocated guests who will be returning to the hotel</li>
<li>Communicates all special requests to Housekeeping</li>
<li>Coordinates with Room Service to ensure accurate and timely amenity deliveries</li>
<li>Monitors and ensures completion of all room changes</li>
<li>Check for duplicate reservations on a daily basis</li>
<li>Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests</li>
<li>Process applicable charges for late check-outs (12pm)</li>
<li>Checks the status of all Out-of-Order rooms on a daily basis</li>
<li>Monitors availability of showrooms for the Sales &amp; Conference Management departments</li>
<li>Reviews group resumes to verify group billing procedures, VIP's and special requests</li>
<li>Responsible for conducting daily line-ups</li>
<li>Monitor arrivals to ensure that rooms are ready by check in time</li>
<li>Clear departures by working closely with Housekeeping Department</li>
<li>Ensure all guest departure calls are done a daily basis</li>
<li>Accurately report guest needs and problem resolution</li>
<li>May interact with customers in person, as well as other departments.</li>
<li>Must be able to handle multiple tasks at once with attention to detail</li>
<li>Ability to work independently</li>
<li>Excellent people skills.</li>
<li>Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups</li>
<li>Prints group no-show, in-house, and arrivals report on a daily basis</li>
<li>Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests</li>
<li>Familiarity with daily hotel occupancy reports, status of available rooms, etc.</li>
<li>Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking</li>
<li>Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed</li>
<li>Monitor all Master accounts to ensure that they are checked-in and extended as required</li>
<li>Ensures adherence to all Loews Hotels Star Service standards</li>
<li>Other duties may be assigned as business demands</li>
</ul>
Supportive Functions and Responsibilities
<ul>
<li>Maintains clean and excellent condition of Rooms Control &amp; Back Office area and equipment</li>
<li>Maintains proper stock of all supplies in Back Office Area</li>
<li>Executes emergency procedures in accordance with hotel standards</li>
<li>Notifies appropriate individuals and departments of any problems or unusual matters of significance</li>
<li>Attends all appropriate hotel meetings and training sessions</li>
<li>Is polite, friendly, and helpful to guests, employees, and management</li>
<li>Promotes and applies teamwork skills at all times</li>
<li>Complies with all hotel standards, policies, and rules</li>
<li>Complies with safety regulations and procedures</li>
<li>Remains current on hotel information and changes</li>
</ul>
Qualifications
<ul>
<li>Excellent communication skills - oral and written</li>
<li>Excellent guest service skills</li>
<li>Knowledge of computer programs utilized in property management</li>
<li>Able to work a flexible schedule, including weekends and holidays</li>
</ul>
Education: 
<ul>
<li>Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills</li>
</ul>
Experience: 
<ul>
<li>Minimum one year experience as Front Desk Agent at a comparable quality property</li>
</ul>
Loews Hotels &amp; Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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