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<h3>Job Description</h3>
Job DescriptionDescription:
Summary/Objective
Enhances the guest experience by warmly welcoming individuals at registration desks, ensuring accurate verification of their address and phone number, and thoughtfully updating emergency contact information, including guarantor details and various addresses (e.g., seasonal, parents). Additionally, prioritizes the collection of Meaningful Use information to support comprehensive patient care.
Essential Functions
<ul>
<li>Verifies demographics and performs a complete patient search to avoid duplicate patients.</li>
<li>Provides questionnaires and/or appropriate forms to patients according to physician/provider protocols.</li>
<li>Accurately verifies payment sources are entered into EPM including the appropriate case built and attached (i.e., liability, work comp, agency, grants, employer, legal). Accurately runs eligibility of insurances.</li>
<li>Monitors lobby to ensure patients are not waiting excessive amounts of time and courteously advise patients of wait times when physicians/ providers run behind. Arrives patients in a timely manner.</li>
<li>Monitors reading material maintained in lobby, removing any items with inappropriate content.</li>
<li>Keep lobby neat and clean throughout the day.</li>
<li>Schedules and cancels appointments accurately following physician, provider, desk and location protocols.</li>
<li>Proportionately arrives and schedules appointments. Runs report sets as applicable.</li>
<li>Collects payments using appropriate payment codes and issues receipts. Follows IDX Alert policy prior to scheduling appointment.</li>
<li>Follows PFS collection comments. Closes batch accurately and prior to leaving for the day, depositing in designated area.</li>
</ul>
Requirements:
Required Education and Experience: High school graduate or equivalent (GED).
Additional Eligibility Qualifications: 1+ years’ experience within medical/insurance environment preferred; Medical terminology and/or knowledge in the medical field; 2-3 years of customer service

GUEST EXPERIENCE NAVIGATOR-DESK - FULL TIME

<h3>Job Description</h3>
Job Description
About the company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability &amp; Hospitality.
 
What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, paid holidays, and educational reimbursement.
 
Position Overview: We are seeking a Front Desk Associate to deliver outstanding customer service and administrative support at a high-rise condominium. This position requires a professional, adaptable individual who can ensure smooth front desk operations and create a welcoming environment for residents and guests.
The Rover supports the property by managing all visitors, operations, and reception responsibilities. Cordially and professionally answering calls, assisting with various administrative functions, and working on special tasks as needed. Ensures the security and safety of the premises.
Key Responsibilities:
<ul>
<li>Greet and assist residents, guests, and vendors in a professional and friendly manner.</li>
<li>Manage front desk operations, including answering calls, responding to emails, and handling resident inquiries.</li>
<li>Monitor and coordinate visitor access and security procedures.</li>
<li>Assist with package handling, deliveries, and resident notifications.</li>
<li>Process work orders and coordinate maintenance requests with the property management team.</li>
<li>Maintain accurate records and logs of resident interactions, deliveries, and incidents.</li>
<li>Enforce community rules and policies in a courteous and respectful manner.</li>
<li>Provide general administrative support, including filing, data entry, and scheduling.</li>
<li>Adapt quickly to different property environments and software systems.</li>
<li>Escalate resident concerns or urgent matters to the appropriate personnel</li>
</ul>
 
<ul>
<li>Patrol:</li>
</ul>
<ul>
<ul>
<li>Conduct regular patrols of the condominium premises on foot or using a designated rover vehicle.</li>
<li>Monitor security cameras, alarms, and access control systems to detect and respond to any suspicious activities.</li>
<li>Collaborate with other security personnel to coordinate efforts in maintaining a secure environment.</li>
</ul>
</ul>
<ul>
<li>Access Control:</li>
</ul>
<ul>
<ul>
<li>Verify and control access to the condominium property, ensuring only authorized individuals enter.</li>
<li>Issue visitor passes and maintain accurate records of individuals entering and leaving the premises.</li>
<li>Respond promptly to access control alarms and take appropriate actions.</li>
</ul>
</ul>
<ul>
<li>Emergency Response:</li>
</ul>
<ul>
<ul>
<li>Act as a first responder in case of emergencies, such as fire alarms, medical incidents, or security breaches.</li>
<li>Implement emergency procedures and protocols to ensure the safety of residents and property.</li>
</ul>
</ul>
<ul>
<li>Communication:</li>
</ul>
<ul>
<ul>
<li>Maintain effective communication with residents, management, and other security personnel.</li>
<li>Provide clear and concise reports on incidents, activities, and any security-related issues.</li>
</ul>
</ul>
<ul>
<li>Customer Service:</li>
</ul>
<ul>
<ul>
<li>Assist residents and visitors with inquiries and requests in a courteous and professional manner.</li>
<li>Provide information on condominium policies and procedures when necessary.</li>
</ul>
</ul>
<ul>
<li>Maintenance and Reporting:</li>
</ul>
<ul>
<ul>
<li>Conduct routine inspections of common areas to identify and report maintenance issues or safety hazards.</li>
<li>Report any malfunctioning security equipment and assist in its resolution.</li>
</ul>
</ul>
<ul>
<li>Collaboration:</li>
</ul>
<ul>
<ul>
<li>Work closely with property management, maintenance staff, and other relevant personnel to address security and safety concerns.</li>
<li>Participate in training sessions and drills to enhance skills and preparedness.</li>
</ul>
</ul>
Required Skills &amp; Qualifications:
<ul>
<li>Strong customer service skills with a professional and welcoming demeanor.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Problem-solving and troubleshooting skills to handle resident concerns efficiently.</li>
<li>Experience with visitor management and access control systems preferred.</li>
<li>Previous experience in hospitality, residential front desk, or property management is a plus.</li>
<li>Strong multitasking and organizational skills.</li>
</ul>
 
AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.
 
 Friday - Sunday, 5:30 PM - 1:30 AM 24

Front Desk/Rover

<h3>Job Description</h3>
Job Description
Guest Service Team Leader - Master of Service and Leadership
Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben &amp; Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment. You will guide shifts, delegate tasks, and inspire your team to excel in every interaction.
Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture.
Join Team Primo’s Ben &amp; Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow.
Ready to become a leader in our team and make each day sweeter for everyone involved? Apply now to become a Guest Service Team Leader. We're looking for someone who is not only passionate about service but also eager to make a positive impact in the community and lead by example.
Position Overview:
<ul>
<li>Highlights: Leadership Development, Hands-On Training, Community Engagement</li>
<li>Job Type: Part-Time Guest Service Team Leader</li>
<li>Work Hours: Flexibility to work weekends and late nights required</li>
<li>Base Pay: Competitive Hourly Rate + Tips</li>
<li>Benefits: One free large item after each shift, complimentary birthday cake during your birthday month</li>
<li>Location: Mid-Town Tampa, FL</li>
</ul>
Required Experience:
<ul>
<li>Proven ability to lead and inspire a team in a customer service setting.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Enthusiasm for community involvement and upholding high service standards.</li>
</ul>

Guest Service Team Lead

<h3>Job Description</h3>
Job Description
Cleans hotel guestrooms according to Grand Beach Service standards providing the highest level of quality and service for hotel guests. Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction and repeat business.
Job Specifications
Qualifications
<ul>
<li>Service orientation.</li>
<li>Able to work as part of a dynamic quality-driven team.</li>
<li>Able to communicate in English.</li>
<li>Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.</li>
<li>Able to work a flexible schedule, including weekends and holidays.</li>
</ul>
Job Duties
Job Specific
<ul>
<li>Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards.</li>
<li>Cleans and sanitizes all assigned rooms and bathrooms.</li>
<li>Follows the designated sequence of room assignments.</li>
<li>Cleans guestroom windows and balconies to hotel standards.</li>
<li>Replaces all amenities and linens according to hotel standards.</li>
<li>Keeps cart and linen closets clean and orderly.</li>
<li>Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor</li>
<li>Notifies Supervisors of discrepancies such as vacant rooms, etc.</li>
<li>Turns in lost and found items as per department standard.</li>
<li>Reports items of value left unsecured in hallways and guestrooms.</li>
<li>Cleans assigned rooms within shift time requirements, passing all inspections.</li>
<li>Replaces burned out light bulbs according to hotel standards.</li>
<li>Assists in preparation and deep cleaning of VIP rooms.</li>
<li>Cleans spots on walls.</li>
<li>Cleans spots on carpets.</li>
<li>Restocks Room Attendant caddies.</li>
<li>Applies excellent guest relations skills when interacting with guests.</li>
<li>Interacts with guests in a friendly and professional manner.</li>
<li>Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business.</li>
<li>Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities.</li>
<li>Satisfies guest requests for information and services.</li>
<li>Demonstrates a friendly attitude to co-workers and all other hotel staff.</li>
<li>Consistently maintains a positive attitude that ensures the best guest experience.</li>
<li>Gives recognition to repeat guests.</li>
<li>Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind.</li>
<li>Handles all guest complaints according to Grand Service Standards, notifies Supervisor of actions taken.</li>
<li>Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary.</li>
<li>Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel.</li>
<li>Thorough knowledge of proper cleaning methods for various surfaces.</li>
<li>Uses proper chemicals when cleaning as described by the department’s procedures.</li>
<li>Performs all duties in a timely and professional manner.</li>
<li>Performs a visual inspection before leaving any areas.</li>
<li>Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates.</li>
<li>Demonstrates working knowledge and team effort in accomplishing additional projects as assigned.</li>
<li>Observes hotel telephone etiquette, message, and call handling procedures.</li>
<li>Reads departmental logbook and bulletin board on a daily basis.</li>
</ul>
General
<ul>
<li>Promotes and applies teamwork skills at all times.</li>
<li>Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.</li>
<li>Is polite, friendly, and helpful to guests, management and fellow Team Members</li>
<li>Executes emergency procedures in accordance with hotel standards.</li>
<li>Complies with required safety regulations and procedures.</li>
<li>Attends appropriate hotel meetings and training sessions.</li>
<li>Maintains cleanliness and excellent condition of equipment and work area.</li>
<li>Complies with hotel standards, policies and rules.</li>
<li>Recycles whenever possible.</li>
<li>Remains current with hotel information and changes</li>
<li>Complies with hotel uniform and grooming standards.</li>
</ul>
Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

ROOM ATTENDANT

<h3>Job Description</h3>
Job Description
<ul>
<li>Cleans guest rooms including, making bed, dusting, vacuuming, etc.</li>
<li>Cleans and sanitizes guest bathrooms; removes trash</li>
<li>Inspects room items such as alarms, light bulbs, TV, remote control, hairdryer, toilet, and sinks to ensure they are properly working</li>
<li>Notifies Housekeeping Dispatcher of any maintenance issues in guest rooms</li>
<li>Cleans items such as refrigerator, coffee mugs, glasses, ice buckets and cups</li>
<li>Notifies Housekeeping Inspector or management when supplies need to be ordered</li>
<li>Notifies Housekeeping Dispatcher when cleaning is complete so rooms may be inspected</li>
<li>Notifies housekeeping of any discrepancies in room status</li>
<li>Notifies immediate supervisors promptly of all problems or unusual matters in guest rooms</li>
<li>Reports and/or logs all lost and found items according to established procedures</li>
<li>Maintains cleanliness and organization of floor closets and storage rooms</li>
<li>Reports the guest consumption of food and beverage items to the front desk so charges can be billed to the guest</li>
<li>Maintains and ensures compliance of all policies and procedures</li>
</ul>

Cleve Guest Room Attendant

<h3>Job Description</h3>
Job Description
Join Our Team Today!
Lodgco Hospitality is currently seeking experienced Front Desk Agents, to assist with hotel guest service operations at the Hyatt Place -Sarasota. Bradenton Airport!
If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! This position is full-time, must be flexible and work weekends! 
JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.
ESSENTIAL JOB FUNCTIONS:
<ul>
<li>Perform guest registrations (check ins &amp; check outs), room assignments, and special requests</li>
<li>Understanding of daily hotel operations, policies, procedures, and internal rules</li>
<li>Knowledge of Brand’s operating systems and Brand’s customer loyalty programs</li>
<li>Familiar with guest rooms, locations, amenities, features, and all other services offered</li>
<li>Knowledge of room rates, packages, discounts, and promotions</li>
<li>Ensure proper credit when checking out guest(s) and handle late charges accordingly</li>
<li>Knowledge of cash handling and bank procedures to check out all guest(s)</li>
<li>Bank out at end of shift by following drop procedures</li>
<li>Answer phones, handle mail, and take messages</li>
<li>Assist guests with problems and questions; ensure all guest problems are resolved</li>
<li>Knowledge about the city, local area, and attractions</li>
<li>Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry</li>
<li>Know all emergency procedures and the proper action to take</li>
<li>Operate safe deposit boxes</li>
</ul>
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
<ul>
<li>Ability to learn quickly and work in a fast-paced position with constant guest interaction</li>
<li>Communication both verbal and written</li>
<li>Computer and telephone skills</li>
<li>Must be able to multi-task</li>
<li>Flexibility with schedule</li>
</ul>
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>Hotel or customer service experience is preferred</li>
</ul>
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.

Front Desk

<h3>Job Description</h3>
Job Description
Overview Villas of Holly Brook and Reflections Memory Care is a leading operator of assisted living, and memory care communities in more than 30 locations in Illinois, Indiana, and Florida. We are the residence of choice for more than 1,700 seniors, and the workplace of choice for more than 1,400 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world. Responsibilities •Leads assigned activity programs. •Offers adequate and diversified recreational activities to residents with sufficient supervision for each activity. •Develops programs for residents including, if applicable, programs designed for residents confined to their rooms. •Engages and motivates residents resulting in program participation. •Assists in informs residents of upcoming activities and maintains a current schedule of events on the bulletin board. •Greets new residents making a special effort to include and engage them in activities and introduce them to others in the community with similar interests and backgrounds. •Assists in planning parties and activities as well as decorating the community according to the season and/or holiday throughout the years as well as planning monthly birthday parties to honor residents. •Supports and actively participates in the community’s census building initiatives. •Assists in maintaining records of all activities, resident participation levels and acceptance of each activity by residents as required by state law. •May drive company vehicle from community to social and other various destinations (only if required by community). •May perform other duties as needed and/or assigned.
 Qualifications •Must be at least 16 years of age. •Able to read and comprehend instructions, correspondence, and memos •Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. •Able to work various schedules and shifts as needed. •Weekends required
Benefits
Offered to full time staff •Medical, dental, vision insurance •Paid time off - Accrues immediately! •Life Insurance paid by company •Short term Disability •Long term Disability •Accident Insurance •401k with match starting immediately upon hire 
Benefits for all staff 
•DailyPay © (Advanced pay product). Work today, Get paid tomorrow!
•Discount meals while working -$3/meal

Activities Assistant

<h3>Job Description</h3>
Job DescriptionJoin Our Team Today! 
Hyatt Place Sarasota/Bradenton Airport is seeking a part-time Night Audit associate to assist with 3rd shift hotel and guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Tuesday and Wednesday 11pm-7am. JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.
 
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Perform guest registrations (check ins &amp; check outs), room assignments, and special requests</li>
<li>Knowledge of daily hotel operations, policies, procedures, and internal rules</li>
<li>Knowledge of Brand’s operating systems and Brand’s customer loyalty programs</li>
<li>Knowledge of guest rooms, locations, amenities, features, and all other services offered</li>
<li>Knowledge of room rates, packages, discounts, and promotions</li>
<li>Ensure proper credit when checking out guest(s) and handle late charges accordingly</li>
<li>Knowledge of cash handling and bank procedures to check out all guest(s)</li>
<li>Bank out at end of shift by following drop procedures</li>
<li>Email daily reports to accounting office</li>
<li>Answer phones, handle mail, and take messages</li>
<li>Assist guests with problems and questions; ensure all guest problems are resolved</li>
<li>Knowledge of the city, local area, and attractions</li>
<li>Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry</li>
<li>Know all emergency procedures and the proper action to take</li>
<li>Operate safe deposit boxes</li>
<li>Inspect conference rooms, common areas and public restrooms to ensure cleanliness</li>
<li>Perform security walks of hotel</li>
<li>Investigate and address noise/party issues</li>
<li>Set up, prepare, and maintain breakfast area</li>
</ul>

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
<ul>
<li>Computer software skills</li>
<li>Communication both verbal and written</li>
<li>Dependable and customer focus</li>
<li>Time management and problem solving skills</li>
<li>Strong leadership abilities</li>
</ul>

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
<ul>
<li>1-2 years of hotel experience is a plus</li>
</ul>
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references
SUPERVISORY RESPONSBILITY
This position doesn’t manage any staff members.
BENEFITS WE OFFER
<ul>
<li>Career development &amp; training</li>
<li>Paid time off</li>
<li>Travel and hotel discounts</li>
<li>401(k) with company match</li>
<li>Bonus potential</li>
<li>And more!</li>
</ul>
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
WHO WE ARE 
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. 
To learn more about our growing company, please visit <a href="http://www.lodgco.net" target="_blank">www.lodgco.net</a>
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment.

Night Audit

<h3>Job Description</h3>
Job Description
SUMMARY:
The Park Attendant is mainly responsible for park cleanliness and guest safety. This person must be comfortable communicating with guests as individuals or in large groups. The ability to enforce zoo rules and policies is important as well as the ability to communicate in a personable way with guests when answering queries. Weekends are required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Monitor trash receptacles throughout the zoo</li>
<li>Clean and remove debris / trash from playground areas</li>
<li>Clean signs and graphics.</li>
<li>Monitor restroom cleanliness and restock supplies as needed</li>
<li>Monitor spectators in Safari Canyon shows.</li>
<li>Maintain cleanliness of rental equipment, coin machines and fish feeders</li>
<li>Clean and remove debris from Safari Canyon area.</li>
<li>Enforce zoo rules and regulations.</li>
<li>Act as a source of information for guests.</li>
<li>Monitor parking lot.</li>
<li>Other duties as assigned by Management. </li>
</ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Minimum 18 years old.</li>
<li>Must be able to work as part of a team.</li>
<li>Must have the ability to work flexible hours, including weekdays, weekends, holidays and evenings. </li>
<li>Must have the ability to work independently</li>
</ul>
EDUCATION and/or EXPERIENCE:
 This position requires a high school diploma or equivalent. 
LANGUAGE ABILITY:
<ul>
<li>Ability to respond to common inquiries, requests or complaints from guests and/or staff in a kind and courteous manner.</li>
<li>Must be able to communicate with guests and staff clearly and effectively.</li>
<li>Must be able to prepare clear and concise reports.</li>
<li>Multi-lingual is a preferred with the ability to speak Spanish a plus. </li>
</ul>
REASONING ABILITY:
<ul>
<li>Ability to define problems, collect data, establish facts, and draw valid conclusions.</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>Valid Florida State Driver License and must be age 21 to drive personal or zoo owned motor vehicle for zoo business.</li>
</ul>
PHYSICAL DEMANDS:
In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:
<ul>
<li> The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, stand for long periods of time, ride a bicycle and drive Zoo golf carts. </li>
<li> Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear. </li>
<li> The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls. The employee is frequently required to sit, walk distances, climb, balance, stoop, bend, kneel and crouch. </li>
</ul>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
A large percentage of duties are performed outdoors in various weather conditions, ranging from rain, wind, cool to cold weather, and extreme heat and humidity. It is possible the employee will be exposed to dust and harsh chemicals that if not handled properly may present a health hazard. The noise level in the work environment is usually moderate.
SPECIAL INFORMATION
Americans with Disabilities Act (ADA) Compliance
Naples Zoo is an Equal Opportunity Employer. The ADA requires Naples Zoo to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with the Human Resources Office. 
As an Equal Opportunity Employer, Naples Zoo is committed to creating a diverse and inclusive company culture, and our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
Employee Eligible Benefits &amp; Employment Benefits
Medical, Dental &amp; Vision Health Coverage
Company paid Life Insurance policy of $25,000
Supplemental insurance plans available (disability, GAP, accident, critical care) 
403B Retirement and Investment Opportunities
Accrued Paid Time Off
Tuition Reimbursement Program available
Holiday Premium Pay
Employee Referral Bonuses
Complimentary Zoo admission for employees and/or their families after 90 days of employment
Complimentary and discounted admissions to 100+ Florida theme parks for employee and/or their families
30% Employee Discount at Naples Zoo Gift Shop &amp; Zoo cafes

Park Attendant

<h3>Job Description</h3>
Job Description
<ol>
<li>
Position:
Front Desk Agent
Date:
May 2013
Hotel:

Department:
Front Desk

Reports to:
Front Office Manager/Director of Front Office

JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
ESSENTIAL JOB FUNCTIONS 
 
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
<ul>
<li>Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.</li>
<li>Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.</li>
<li>Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.</li>
<li>Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. </li>
<li>Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.</li>
<li>Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.</li>
<li>Adheres to all company policies and procedures.</li>
<li>Follows safety and security procedures and rules.</li>
<li>Knows department fire prevention and emergency procedures.</li>
<li>Utilizes protective equipment.</li>
<li>Reports unsafe conditions to supervisor/manager.</li>
<li>Reports accidents, injuries, near-misses, property damage or loss to supervisor.</li>
<li>Provides for a safe work environment by following all safety and security procedures and rules.</li>
<li>All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).</li>
<li>Assists other Front Desk Personnel when need.</li>
<li>Perform any related duties as requested by supervisor/manager.</li>
</ul>
KNOWLEDGE, SKILLS &amp; ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

<ul>
<li>Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.</li>
<li>Prior hospitality experience preferred, but not required.</li>
<li>Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.</li>
<li>Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.</li>
<li>Ability to read, listens, and communicates effectively in English, both verbally and in writing.</li>
<li>Ability to access and accurately input information using a moderately complex computer system.</li>
<li>Hearing and visual ability to observe and detect signs of emergency situations.</li>
</ul>
PHYSICAL DEMANDS
<ul>
<li>Ability to stand and move throughout front office and continuously performs essential job functions.</li>
<li>Stand 95% of shift</li>
<li>Lifting up to 25 pounds maximum.</li>
<li>Occasional twisting, bending, stooping, reaching, standing, walking.</li>
<li>Frequent talking, hearing, seeing and smiling. </li>
</ul>
ACKNOWLEDGEMENT
(Employee Name) _________________________________certify that I fully understand the essential parts of the job for the _______________________________________ (Position). 
Name:___________________________________ Signature: __________________________________ Date:________________.
 </li>
</ol>

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