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<h3>Job Description</h3>
Job Description
Reports To: Membership &amp; Community Engagement Director 
Status: Full-Time, Non-Exempt 
Department: Membership &amp; Community Engagement
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Position Summary
The Guest Experience Manager supports the development, delivery, evaluation, and overall quality of the Science Center’s public programming and community outreach initiatives. This position plays a key role in connecting guests with meaningful, hands-on STEM learning through daily activities, demonstrations, seasonal programs, and events.
The Guest Experience Manager will lead program creation and educator facilitation for existing exhibit-based experiences such as the Anatomage Table, STEAM Cart, Amphitheater, Flight Simulators, and the Explorers Cove Early Learning Area. They will also plan and build innovative new programs for the Science Center’s expansion, including (but not limited to) the Immersive Learning Lab, Digital Exhibit Gallery, Humanoid Robots, Auditorium, STEAM Studio, and potential Aquarium interactives.
This role also oversees the development and implementation of surveys, data collection, and evaluation tools to assess program quality, guest satisfaction, and learning impact.
The position supervises and mentors Guest Experience Educators, volunteers, and interns while ensuring that all programming aligns with the Science Center’s purpose to “Open Every Mind to Science.”
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Essential Duties and Responsibilities
Educational &amp; Public Engagement
· Research, develop, prepare, and deliver engaging science activities, workshops, demonstrations, and programs for guests of all ages.
· Create, implement, and supervise programs and daily exhibit experiences, including those involving the Anatomage Table, Amphitheater, Flight Simulator, and the Explorers Cove Early Learning Area.
· Facilitate daily public programs, including science demonstrations, planetarium shows, amphitheater presentations, STEM story times, STEAM cart activities, and technology exhibits.
· Design and develop new programs for expansion spaces, including (but not limited to) the Immersive Learning Lab, Digital Exhibit Gallery, Humanoid Robots, Auditorium, STEAM Studio, and potential Aquarium interactives.
· Collaborate on special events and grant-funded programming such as Tis the Season, Art of Science, Discovery Tales, Wonder Days, and seasonal break activities.
· Communicate with community partners to support and coordinate programming.
· Interact with guests in a professional, courteous, and enthusiastic manner to promote curiosity and interest in STEM learning.
· Provide a positive, inclusive, and engaging atmosphere for all guests.
Program Operations, Evaluation &amp; Logistics
· Oversee planning, inventory, organization, and storage of materials used in daily and seasonal programming.
· Manage operational needs, training, and quality standards for educator-led exhibit programs.
· Support off-site outreach operations and coordinate logistics for events such as ArtiGras, the South Florida Fair, partner-hosted activities and more.
· Develop, implement, and manage surveys, feedback tools, and data-collection methods to evaluate program effectiveness, guest experience, and learning outcomes.
· Collect, analyze, and report data to inform program improvements and support grant reporting.
· Ensure all on-site and off-site programs reflect the Science Center’s mission and maintain high standards of STEM engagement.
· Coordinate volunteer tasks and scheduling with the Events Manager.
· Assist with setup and breakdown of activities, programs, and special events.
· Adhere to all Science Center policies, procedures, and safety standards.
· Perform additional duties as assigned to support the Community Engagement &amp; Education Department as programs expand.
Teamwork &amp; Communication
· Provide leadership, coaching, and daily supervision for Guest Experience Educators to ensure high-quality engagement and consistent program delivery.
· Prepare reports for the Education Board Committee on Guest Experience Programming.
· Track and report metrics to the Director of Development for grant-funded programs.
· Maintain clear communication with staff, supervisors, and volunteers regarding program needs, visitor experience goals, and operational updates.
· Communicate effectively and courteously with children, adults, and coworkers.
· Promote a cooperative, accountable, and creative team environment.
· Maintain an organized, safe, and efficient workspace.
 
Qualifications
· Minimum of 3 years of experience in educational programming, science, or technology; bachelor’s degree preferred.
· Strong interest in public education, public speaking, and STEM/STEAM programming.
· Creativity, enthusiasm, and strong ability to engage guests through hands-on learning; theater experience is a plus.
· Comfort working with chemicals, tools, craft materials, and small animals as needed.
· Proficiency with computers and basic data-tracking tools; experience with survey or evaluation software is a plus.
Physical Requirements
· Must be able to lift up to 80 pounds.
· Must be able to stand or move for extended periods while facilitating programs.
Commitment
· This is a full-time, non-exempt position with the ability to work a flexible schedule, including a weekend day, holidays, and occasional evening hours as needed

Guest Experience Manager

<h3>Job Description</h3>
Job Description
Part Time Weekend Front Desk - 2nd Shift
Make some extra holiday cash meeting and greeting friendly residents for upscale, luxurious condo. Answer phones, accept packages and provide direction to visitors. 
 
Saturdays and Sundays from 4pm-12am
 
Start ASAP!
 
Contact Audrey: <a href="mailto:resumes@davidwoodpersonnel.com" target="_blank">resumes@davidwoodpersonnel.com</a>
Privacy Protected
Employer Pays Fees
Company DescriptionDavid Wood Personnel is South Florida’s premier professional recruiting and temporary staffing agencies. We specialize in recruiting and placing personnel in Office Support, Administration, EA/PA, Accounting, Bookkeeping, Marketing, Human Resources, Sales, and Executive positions. David Wood Personnel has been locally owned and operated since 1967 and has placed over 50,000 professionals! Check out our Google reviews! 
<h3>Company Description</h3>
David Wood Personnel is South Florida’s premier professional recruiting and temporary staffing agencies. We specialize in recruiting and placing personnel in Office Support, Administration, EA/PA, Accounting, Bookkeeping, Marketing, Human Resources, Sales, and Executive positions.\r\nDavid Wood Personnel has been locally owned and operated since 1967 and has placed over 50,000 professionals! Check out our Google reviews!

Part Time Front Desk

<h3>Job Description</h3>
Job Description
This position requires a versatile individual who is willing to take on the dual role of a Hybrid Front Desk Receptionist and Chiropractic Assistant. This position offers a unique opportunity for someone with diverse skills to contribute to both the administrative and patient care aspects within our healthcare facility.
 
**Key Qualifications:**
- Excellent communication skills
- Strong multitasking abilities
- Self-motivated
- Proficient in computer skills
- Patient-focused personality
- Positive attitude
- Reliable and team-oriented
- Previous experience in a medical office setting
- Familiarity with Chiropractic treatment procedures is a plus
 
**Responsibilities:**
*Front Desk Receptionist:*
- Check-in procedures for patients
- Answering phones and scheduling appointments
- Data entry tasks
- Setting up transportation via LYFT for patients
- Assisting patients with paperwork
- Uploading paperwork and documentation into the Electronic Health Record (EHR) system
 
*Chiropractic Assistant:*
- Follow all orders given by the Chiropractic Physician
- Apply Hot/Cold Therapy as directed
- Administer Electric Muscle Stimulation
- Perform Mechanical Traction procedures
- Conduct Unattended Ultrasound sessions
- Supervise Therapeutic Exercise activities
- Provide important healing support to patients undergoing chiropractic treatment
 
**Qualifications:**
- Willingness to adapt to operational needs and switch between front desk and chiropractic assistant roles as required
- Previous experience in a medical office setting
- Familiarity with Electronic Health Records (EHR) and paper charts
- Knowledge of Chiropractic treatment procedures is a plus
- Ability to travel to other locations as needed
- Understanding of HIPAA compliance regulations
 
**Opportunity for Growth:**
This hybrid position provides a dynamic opportunity for professional growth and development within both administrative and patient care domains. The candidate should be flexible and ready to contribute to operational needs as they arise.
 
If you possess the required skills and are ready to embrace the challenges of a dual role, we encourage you to apply for this Hybrid Front Desk Receptionist and Chiropractic Assistant position. Join our team and play a pivotal role in providing exceptional care to our patients while contributing to the smooth operation of our healthcare facility.

Hybrid Front Desk Receptionist and Chiropract

<h3>Job Description</h3>
Job Description
Motivated person with strong work ethic. Maintain, repair, and improve property in a safe manner as well as set up and break down for events and other miscellaneous projects. Must be able to lift 50lbs and stand kneel for extended periods of time. Work in an outside environment i.e. heat, cold, and rain. Conduct and understand minor repairs such as plumbing, electrical, painting and HVAC. Utilize hand and power tools to complete tasks and projects. Able to work some weekends. Work individually and as a group.

Resort Maintenance Technician

<h3>Job Description</h3>
Job Description
Company: South Florida's Dedicated and Knowledgeable Window and Roofing installation Experts selling and installing Top Quality Windows, Doors and Roofing.
Position: Bilingual Front Desk Receptionist
Required Skills: • Bilingual (English &amp; Spanish) • Strong effective&nbsp;customer service skills In Person/Phone • Exceptional administrative skills
Experience: • Must have Receptionist Front Desk Experience
Responsibilities: • Answer phones, help visitors, provide customer service and lead qualifying over the phone for incoming calls
Position Offers: • Competitive Compensation • Career Growth • Team Environment
To Apply: All applicants must submit their updated resume along with their contact phone number. Once qualified, selected candidates will be contacted for a phone interview.
Company DescriptionSouth Florida's Dedicated and Knowledgeable Window and Roofing installation Experts selling and installing Top Quality Windows, Doors and Roofing. 
<h3>Company Description</h3>
South Florida's Dedicated and Knowledgeable Window and Roofing installation Experts selling and installing Top Quality Windows, Doors and Roofing.

Front Desk Receptionist Bilingual

<h3>Job Description</h3>
Job DescriptionABOUT ECHO ECHO is a global Christian agricultural networking, training and resourcing organization. Our mission is to strengthen the capacity of a diverse global network to defeat hunger and improve lives through sustainable food and agroecosystem strategies. ECHO has a significant network of over 20,000 individuals and organizations built over 45 years working in more than 190 countries. These partners serve as the primary multiplier for ECHO tested options, strategies, and research. SUMMARY: This is a full-time, seasonal position with the potential for long-term employment. The Guest Experience Manager (GEM) leads the vision, strategy, and operations of ECHO’s Welcome and Resource Center (WRC) and tours—creating meaningful, mission-centered experiences that inspire, educate, and engage guests. This role ensures that every guest, whether a visitor, donor, volunteer, or partner, encounters the love of Christ through exceptional hospitality and gains a deeper understanding of ECHO’s global mission to defeat hunger and improve lives. The GEM cultivates a culture of excellence and discipleship, mentoring staff, and volunteers to serve with Christ-centered joy, professionalism, and purpose. Through thoughtful storytelling, operational oversight, and partnership with Advancement and Communications teams, the GEM transforms guest encounters into lasting relationships and leads guests to become supporters of ECHO as donors and volunteers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Guest Experience Strategy &amp; Leadership
<ul>
<li>Develop and implement a comprehensive guest experience strategy aligned with ECHO’s mission, vision, and values.</li>
<li>Define guest journey touchpoints—from first contact through follow-up engagement—to ensure consistent excellence and missional connection.</li>
<li>Foster a culture of Christlike and excellent hospitality that reflects ECHO’s core values and discipleship-centered approach to service.</li>
<li>Partner with the Advancement team to design guest experiences that lead to increased supporter engagement, donor conversions, and long-term relationships.</li>
<li>Analyze and utilize guest data and feedback to identify trends, improve operations, increase marketing, multiply engagement, and measure impact through guest satisfaction metrics and engagement reports.</li>
<li>Enhance ECHO’s reputation and expand its brand presence across Southwest Florida and the United States.</li>
</ul>
Team Development &amp; Operations
<ul>
<li>Lead the daily operations of the Welcome and Resource Center (WRC) and all tour-related activities.</li>
<li>Supervise, train, and mentor WRC staff, docents, and volunteers to achieve high standards of service, efficiency, alignment with, and communication of ECHO’s mission.</li>
<li>Establish clear performance goals and accountability systems for excellence in hospitality and operational outcomes.</li>
<li>Ensure the effective management of all communications, publicity, marketing, visitor flow, and information systems within the WRC and utilize software and applications to improve efficacy and efficiency.</li>
<li>Maintain strong collaboration with the Finance Department to manage budgets, cash handling, and reporting with integrity and transparency.</li>
<li>Steward ECHO’s financial, human, reputational, and material resources wisely, consistent with ECHO’s core values and donor expectations.</li>
<li>Process payments for housing, training, and other events promptly and accurately.</li>
</ul>
Experience Design &amp; Storytelling
<ul>
<li>Partner with ECHO’s Communications and Global teams to create engaging exhibits, displays, publicity materials, and storytelling that connect guests emotionally and financially to ECHO’s mission.</li>
<li>Oversee the inventory and merchandising of mission-related products (books, seeds, resources, memorabilia) ensuring all offerings reflect ECHO’s values and educational focus.</li>
<li>Ensure excellence in tour delivery, guiding content updates, docent training, and guest education experiences utilizing inputs across teams and departments.</li>
<li>Serve as a lead or backup docent when necessary, modeling exceptional communication and hospitality.</li>
<li>Maintain high standards for the visual presentation and digital engagement of the WRC.</li>
<li>Direct and manage marketing materials, audience demand research, online store, and social media presence in conjunction with other teams.</li>
<li>Work with Media Coordinator and Learning and Logistics Coordinator on Marketing Grants for tourism and advertising.</li>
</ul>
Community Engagement &amp; Partnerships
<ul>
<li>Build and strengthen relationships with local churches, educational institutions, and community organizations to broaden ECHO’s outreach and impact.</li>
<li>Represent ECHO at local events, conferences, and partner gatherings as a passionate advocate for the organization’s mission.</li>
<li>Collaborate across departments (Advancement, Nursery, Global Farm, MEAL) to support major events such as the Global Food &amp; Farm Festival, Get-Into-Gardening, and the ECHO International Agriculture Conference.</li>
</ul>
Reporting, Accountability &amp; Evaluation
<ul>
<li>Develop and manage departmental budgets, ensuring timely financial reporting and compliance with ECHO’s standards.</li>
<li>Coordinate with the MEAL and Advancement teams to collect and submit monthly guest experience metrics, stories, demographics information, contact information, and impact data.</li>
<li>Conduct regular guest satisfaction surveys and analyze feedback to continually improve missional guest experience operations.</li>
<li>Ensure secure handling of guest personal data and transactions in compliance with industry best practices.</li>
</ul>
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Faith and CharacterMust wholeheartedly affirm and live out ECHO’s Statement of Faith or the Apostle’s Creed. Demonstrates mature Christian faith and a servant-leader approach to work and relationships. Entrepreneurial spirit and willingness to make data-driven decisions and take appropriate missional risks. Exhibits humility, integrity, and a passion for Christ-centered hospitality and service. Excel as a team player and model gracious interactions.Education and ExperienceBachelor’s degree preferred (hospitality management, nonprofit leadership, marketing, business management, or related field). Equivalent professional experience considered. Minimum of 5 years in guest experience management, hospitality, nonprofit engagement, or ministry leadership desired. Experience in retail or visitor center operations is a plus. Proficiency in standard office and communication software; experience with POS systems required (LightSpeed preferred). Proven track record in developing teams, managing budgets, and improving guest or donor engagement metrics. Competency in using Microsoft Office, spreadsheets, recording and analyzing data, and presenting reports. Experience with budgets and managing personnel. Advancement experience is a bonus.Key Competencies
<ul>
<li>Strategic entrepreneurial thinker with a strong sense of mission and purpose.</li>
<li>Excellent interpersonal, communication, and storytelling abilities.</li>
<li>Demonstrated capacity to lead teams through coaching, vision casting, and accountability.</li>
<li>Strong organizational skills with the ability to manage multiple priorities and deadlines.</li>
<li>Experience in using data-driven insights for service improvement.</li>
<li>Competency in the utilization of software, applications, and operating audiovisual equipment.</li>
</ul>
ORGANIZATIONAL RELATIONSHIPS: Positions directly supervises:&nbsp; WRC Associates, Docents, Volunteers Indirectly Supervises:&nbsp; Nursery Associate Collaborates Closely With:&nbsp; Nursery, Advancement, Finance, Global Farm, Communications, MEAL, Volunteer Coordinator and Hospitality Coordinator, and Media Coordinator. WORK ENVIRONMENT: Work occurs in both office and outdoor farm environments; may include varying levels of noise and activity. Must be able to work constructively under pressure and adapt to changing priorities. Occasional domestic or international travel may be required on short notice. PHYSICAL REQUIREMENTS: Regular walking, standing, bending, and computer use. Occasional lifting or moving of up to 50 pounds with appropriate precautions. Ability to work outdoors and in variable weather conditions. Reasonable accommodations may be made for individuals with disabilities. POSITION TYPE AND EXPECTED HOURS OF WORK: This is a full-time, seasonal position with the potential for long-term employment. Regular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some Saturday shifts may be required, depending on operational needs and special events. TRAVEL: Travel is primarily local during the business; occasional domestic or international travel as needed. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO STATEMENT: ECHO is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status, genetic information, or other applicable status protected by law, including state of employment protected classes.&nbsp; It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. ECHO is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. ECHO’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations and permits them to give employment practice preference to members of their own religious beliefs. &nbsp;
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<h3>Job Description</h3>
Job Description
Property: Paseo
Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service
Duties and Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Greet all guests as they enter the community, conveying a positive attitude, passion, and pride in your work.</li>
<li>Interact with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.</li>
<li>Conduct all concierge services for the association as an ambassador of Paseo- with integrity and in a professional manner.</li>
<li>Establish relationships with local merchants and service providers.</li>
<li>Communicate residents and guests concerns to management promptly. Perform all services using KWPM standard operating procedures.</li>
<li>Maintain a clean and organized working environment- the concierge provides the first impression of all guests and residents of the Association.</li>
<li>Make reservations for dining as well as events ensuring that all necessary information is recorded properly.</li>
<li>Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events.</li>
<li>Arrange for special requests for residents upon their request to include tickets to member events, golf outings, tours, calendar and movie information, new member/guest orientation, and any other services that would accommodate the resident's needs.</li>
<li>Manage the lost and found items by maintaining a log to track the items received.</li>
<li>Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.</li>
<li>Prepare weekly activity reports as required and submit to management.</li>
<li>Review calendar of events, daily updates, function sheets, and hours of operation daily in order to answer questions intelligently and to help direct members.</li>
<li>Performs other duties as required by the Association and management.</li>
</ul>
 Work Environment The position will be primarily working in the amenties area of a residential community, while working indoors and outdoors. Exposed to typical climate found in the area.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type/Expected Hours of Work Days and hours of work will be determined by the property. This schedule may change to accommodate the business needs of the property.
Required Education and Experience
<ul>
<li>High School Diploma</li>
<li>Previous experience in a similar role.</li>
<li>Must have excellent communication skills and be able to communicate clear, detailed information related to the community.</li>
<li>Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents.</li>
<li>Must enjoy working in a fast paced environment with a diverse group of people.</li>
</ul>
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KW Property Management &amp; Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Front Desk Agent - Paseo

<h3>Job Description</h3>
Job DescriptionDescription:
Guest Experience Manager
Position Overview
The Guest Experience Manager is responsible for elevating and overseeing every touchpoint of the guest journey at Palm House. This role ensures exceptional guest satisfaction, curates personalized experiences, and fosters guest loyalty. The manager leads the Guest Experience team with a refined service philosophy that reflects Palm House’s luxury standards. 
Key Responsibilities
Guest Journey &amp; Experience Leadership
<ul>
<li>Curate the full guest experience from pre-arrival through departure. </li>
<li>Serve as a central point of contact throughout the property, maintaining visibility in the Lobby, Restaurants, Pool &amp; Beach areas, and Recreation spaces. </li>
<li>Facilitate communication across departments regarding guest service, recognition, and personalized requests. </li>
<li>Ensure all departments are fully prepared to deliver elevated service aligned with guest preferences. </li>
<li>Greet guests upon arrival and support introductions to the General Manager, and management. </li>
<li>Actively promote and upsell all Palm House offerings, including dining outlets, spa, recreation, and children’s programs. </li>
<li>Lead efforts to keep Guest Services innovative, fresh, and aligned with the Palm House brand. </li>
</ul>
Guest Experience &amp; Service Operations
<ul>
<li>Curate pre-arrival experiences including: ETA/ETD, room type, bedding, allergies, dietary restrictions, and special preferences. </li>
<li>Conduct pre-arrival outreach by phone, email, or video call. </li>
<li>Research guest background details, including photos when available, to enhance personalization. </li>
<li>Ensure all pre-arrival amenities, setups, and VIP arrangements are executed across Housekeeping, Spa, F&amp;B, Engineering, and Recreation. </li>
<li>Upsell additional resort features and experiences not yet booked. </li>
<li>Coordinate guest requests with Concierge and vendors for: Transportation, recreation, dining, child care, shopping services, medical needs, religious services, entertainment bookings, salon services, laundry/pressing, and all additional guest needs. </li>
<li>Conduct pre-arrival calls: 3 days before arrival (low season) and 7–10 days before arrival (high season). </li>
<li>Review arrivals within a 3-day PAC window and complete room inspections for VIPs and special stays. </li>
<li>Provide guest profiles and resumes to internal departments. </li>
<li>Lead daily Morning Manager meetings. </li>
<li>Ensure each department demonstrates anticipatory service based on guest preferences. </li>
<li>Maintain and update guest profiles in SMS and all relevant systems. </li>
<li>Maintain guest preference logs and ensure resort-wide communication. </li>
<li>Build strong guest relationships to encourage loyalty, repeat stays, and Palm House brand affinity. </li>
<li>Respond promptly to all guest requests and conduct thorough follow-up. </li>
<li>Maintain deep knowledge of all Palm House features, amenities, local attractions, events, and programming. </li>
<li>Maintain cleanliness, sanitation, and organization of assigned guest-facing areas. </li>
<li>Resolve guest issues with discretion and follow-up to ensure satisfaction. </li>
<li>Oversee arrival and departure experience, including greetings, escorts, key issuance, and credit authorization procedures. </li>
<li>Maintain resort guest satisfaction scores at 93%+ and increase survey response rates. </li>
<li>Review guest surveys and online reviews; prepare responses when needed. </li>
<li>Support creation of guest communication including in-room announcements, pre-stay messages, and survey responses. </li>
<li>Maintain adherence to Palm House safety, sanitation, and emergency protocols. </li>
<li>Develop guest experience programs: VIP services, long-stay offerings, frequent-stay benefits, loyalty initiatives, and seasonal programming. </li>
<li>Assist with guest recovery including lost luggage and urgent situations. </li>
<li>Monitor and reconcile Guest Services GL, complimentary service approvals, Estates Tracking, and P&amp;L impact. </li>
</ul>
Team Management
<ul>
<li>Prepare weekly staff schedules; coordinate breaks, attendance, and task assignments. </li>
<li>Inspect staff grooming, uniforms, tools, and readiness before each shift. </li>
<li>Support ongoing staff development through coaching and performance management. </li>
<li>Assist with emergencies, guest/employee accidents, and payment issues. </li>
<li>Maintain partnership with Housekeeping, Engineering, and F&amp;B to ensure readiness of rooms and amenities. </li>
<li>Approve late checkouts based on occupancy and coordinate with relevant departments. </li>
<li>Monitor and report undesirable persons on property; coordinate with Security as needed. </li>
<li>Foster a positive, productive, and morale-focused work environment. </li>
<li>Complete work orders, maintenance requests, inventories, and department documentation. </li>
<li>Support guest tours, applicant interviews, departmental meetings, and any assignments from Executive Management. </li>
<li>Perform other duties as assigned. </li>
</ul>
Qualifications
Education &amp; Experience
<ul>
<li>Bachelor’s Degree required. </li>
<li>Minimum 3 years of management experience in Front Office, Guest Relations, or Sales/PR within a luxury (ideally 5-star) environment. </li>
<li>Experience working with affluent, high-expectation clientele. </li>
</ul>
Languages &amp; Communication
<ul>
<li>Fluency in English required. </li>
<li>Exceptional verbal, written, and non-verbal communication skills. </li>
<li>Familiarity with social media platforms (e.g., Facebook, Instagram, TripAdvisor, etc.). </li>
</ul>
Physical Requirements
<ul>
<li>Frequent walking, standing, and movement throughout the property. </li>
<li>Ability to lift, carry, or transfer items up to 60 lbs. </li>
<li>Occasional kneeling, pushing, pulling, and climbing stairs/ladders. </li>
<li>Ability to remain stationary for extended periods (up to 8 hours). </li>
<li>Must be able to communicate clearly with guests, management, and colleagues. </li>
<li>Must be able to work in varying indoor/outdoor conditions, including heat, cold, and fluctuating noise levels. </li>
</ul>
 
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
 
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
 
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! 
 
Benefits
<ul>
<li>On-Demand Pay </li>
<li>Medical, Dental and Vision insurance (full time employees only)</li>
<li>Employee perks and discount program</li>
<li>Free Black Card Membership</li>
<li>401(K) Plan Savings plan</li>
</ul>
As the Front Desk Associate you will:
<ul>
<li>Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li>
<li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li>
<li>Resolve member concerns and escalate to a Manager as needed.</li>
<li>Answer phones in a friendly manner and assist callers with their inquiries.</li>
<li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li>
<li>Perform prospective member calls and tours; assessing their membership needs.</li>
<li>Execute retail transactions with accuracy and drive sales goals.</li>
<li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li>
<li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li>
<li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li>
<li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).</li>
</ul>
Requirements:
What you bring to the table:
<ul>
<li>6-12 months of experience in a customer service environment is preferred</li>
<li>Must be 18 years of age</li>
<li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li>
<li>Basic computer proficiency </li>
<li>Ability to lift up to 50 pounds</li>
<li>Ability to walk and stand for prolonged periods of time</li>
<li>Ability to continuously talk in person or on the phone during shift</li>
<li>Will occasionally encounter cleaning chemicals during shift</li>
</ul>
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Front Desk

<h3>Job Description</h3>
Job Description
Join the team at Miami Lakes Hotel on Main, where hospitality meets excellence! We are a premier destination known for exceptional guest experiences, modern amenities, and a welcoming atmosphere. Located in the heart of Miami Lakes, our hotel offers a dynamic work environment, opportunities for growth, and the chance to be part of a dedicated team passionate about delivering outstanding service. If you thrive in customer-focused setting, we invite you to explore exciting career opportunities with us and become a valued member of our hospitality family.
 
WORK OBJECTIVE:
As Maintenance Tech I for our hotel, your primary responsibility is to ensure the upkeep and functionality of our facilities including working with HotSos. Please adhere to your scheduled work hours as per your assigned shift to support the smooth operation of our team and the organization.
ESSENTIAL FUNCTIONS:
We are seeking a meticulous and detail-oriented Maintenance Technician to join our Maintenance Engineering team. The ideal candidate will play a crucial role in maintaining our commitment to guest satisfaction. The primary objective is to ensure that our standards are consistently met and exceeded, contributing to an exceptional guest experience.
 
• Use protective personal equipment when applicable.
• Perform maintenance tasks in the guest rooms/hotel common areas, such as light plumbing, light electrical, light painting, cosmetic items, HVAC and program T. V’s.
• Clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• Respond promptly to maintenance requests from guests and staff.
• Daily walkthrough and upkeep of property/grounds.
• Collaborate with other team members to complete larger maintenance projects.
• Keep accurate records of maintenance activities and report any major issues to the supervisor.
• Maintain a clean and organized work environment.
• Assist with the setup and breakdown of equipment for events and functions.
• Greet and acknowledge guests per company standards, anticipate and fulfill their needs. Effectively communicate with diverse individuals to understand and address their requests, providing information and assistance as required.
• Ability to prioritize and organize work assignments.
• Ability to work under stressful situations and exercise good judgements.
• Ability to maintain confidentiality of hotel guests and pertinent hotel information.
• Interpret readings from meters/gauges and other measuring units.
• Focus on attention to details, while being quick and accurate.
• Maintain maintenance inventory and requisition parts and supplies as needed. 
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Maintain the hotel facility and related equipment in a safe and efficient manner.
• Performs other duties as assigned by Engineering Supervisor or DOE.
• Train and instruct other members of the staff through sharing knowledge and skills.
• Test, troubleshoot and perform basic repairs on all types of equipment.
This job description is not all inclusive and there may be other responsibilities assigned by the Supervisor or Dir. Of Eng at his/her discretion not expressed in the above job description.
EDUCATION:
• High school diploma
 
QUALIFICATIONS: (examples below)
• Must be able to interact and communicate with individuals at all levels of the company.
• Proven experience in a housekeeping or similar role within the hospitality industry.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Familiarity with cleaning products, equipment, and industry best practices.
• Ability to work effectively in a fast-paced environment.
• Previous experience in a supervisory or leadership capacity is a plus.
• Excellent organizational and time management skills with the ability to multi-task and follow through.
• Bi-lingual (English/Spanish) a plus.
 
KNOWLEDGE, SKILLS, AND ABILITIES:
• Maintain organized records of inspections and follow-up actions.
• Implement measures to ensure consistent adherence to cleanliness benchmarks.
• Demonstrate flexibility in scheduling and task prioritization.
• Document inspection results accurately, including deficiencies and corrective actions taken.
• Ability to follow oral and written instructions and organize work for timely completion.
• Ability to perform detail-oriented tasks in a high-volume work environment with minimal supervision.
• Ability to regularly attend work and arrive punctually for designated work schedule. 
 
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert substantial physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 50 pounds). May involve climbing, balancing, stooping, kneeling, crouching, crawling, walking, or standing. Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.
 
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside and outside without potential for exposure to adverse conditions, such as heat, dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
The Graham Companies is an Equal Opportunity Employer. In compliance with United States Equal Employment Opportunity guidelines and the Americans with Disabilities Act, this organization provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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